Unable to Login - "Your username or password may be incorrect or inactive at this time"

Alomar

So.....we're cancelling once a year events, doing maintenance on weekends, disabling the lfg systems for days at a time, and now we can't even log into the game we've paid for? On top of the dozens upon dozens of issues/bugs that have been present in the game for years. Considering how old this game is there's only one word, pathetic.

vlakipn

its those evil addons probably..again

laissezfaire

I am having this issue. Am I the only one on PC NA having this issue?

fiender66

IrishRonD wrote: »

What I want to know.... If you purchased through Steam, can you log in? Or are you getting the same error as the rest of us?

The same. EU, NA, PTS (mac and PC). And PS4 too. All ESO is down

Cpt_Teemo

Same here, NA

Anomander72

I cannot login either on PC-NA, same message "Your username or password may be incorrect or inactive at this time." I do not play through Steam.

Erissime

Yup a little extended time on the event will be a nice show of gratitude for our patience from zos. And maybe some extra special gifts next month on the daily calendar

OtarTheMad

RefLiberty wrote: »

RefLiberty wrote: »

SipofMaim wrote: »

RefLiberty wrote: »

As far as I can see both Origin and EA are having issues atm per Outage.report

[images snipped]

I can log into Origin (but not ESO) in the States. Maybe there are two separate issues in EU?

I dunno, it probably depends in which data-center is your game/account hosted (?)

Just to update myself, I can see that EA users are also raging currently

Good to know, this might not be ESO's fault this time. Wonder what the heck is going on.

adirondack

moltzdc wrote: »

I am having this issue. Am I the only one on PC NA having this issue?

Dustin - seems like all of NA is down also.

DrOuttaSight

ESO = Elder Scrolls Offline : 0(

LuxLunae

SwoopIM wrote: »

I was playing the game an hour ago just fine. Logged out to go get some exercise. An hour or so later, cannot log in now--after multiple attempts. These frequent log-in issues are really getting tiresome!

At least you know to get up and exercise...+1

VinayExile

Alomar wrote: »

So.....we're cancelling once a year events, doing maintenance on weekends, disabling the lfg systems for days at a time, and now we can't even log into the game we've paid for? On top of the dozens upon dozens of issues/bugs that have been present in the game for years. Considering how old this game is there's only one word, pathetic.

this is basicly the whole eso package in one paragraph.
not to mention, back in 2015 i bought the game because it advertised they had large keep battles sieges on an open world map.

I guess selling something that isnt true is a thing in america.

horizonxael

Additional Information

If you have purchased an ESO Plus membership, you may update or cancel your membership at any time by going to the Manage Membership page on our account site. No refunds or credits for partial months are granted.

If you are an EEA/ Norway/Swiss customer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason, except that if you have purchased a product where you have agreed we will provide immediate access to the digital content, the sale is final and there is no possibility of withdrawal under this statutory right (except in Norway). The withdrawal period will expire after fourteen (14) days from the date of this email. The easiest way to exercise the right of withdrawal is to inform us of your decision to withdraw from this contract by providing an unequivocal statement to our Customer Services via help.elderscrollsonline.com/app/home. To meet the withdrawal deadline, it is sufficient for you to lodge your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you are a resident of Germany or Norway, please use the forms located here elderscrollsonline.com/gnforms to request a refund.

Effects of withdrawal - If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. This withdrawal right is in addition to your other consumer rights.

You hereby consent that performance of digital content will begin immediately and you thereby lose your right to withdraw.

let's see if I put a lawyer who wins since I can't play to me it looks good and good scam

ZOS_GinaBruno

Just a quick update - we believe we have pinpointed the issue, and are working on getting things fixed as quickly as possible.

Hugin

This is not fun anymore, when trying to log into the game or my account, the account seems not to exist!
It seems as every new fix is breaking the ESO, even more.

Sorry ZOS, my trust is gone, I'm even not able to unsuscribe from this ESO Halloween Nightmare, of a total unplayable game...

Compensation?

A lot of crowns or more, for every new DLC experienced more or less unplayable for hours, or days, for me with all DLC's since Vvardenfell.
It's not getting better, only worse...

I'm really sick and tired, of not be able to play, trade, or having a nice time, do to lag or a finally, more or less constant broken game!

Odovacar

Russia!!!

Myoune

Tell us what the issue is !!
Be transparent !

Appo

Cant log in PS4 EU, unexpected internal error, contact customer service!!!!

Taloros

Same here, EU, for two separate accounts.

Kel

Both PS4 NA as well as EU seems to be down.

Can't blame it on add on's this time...

DrOuttaSight

Odovacar wrote: »

Russia!!!

Conspiracy theory?

laissezfaire

adirondack wrote: »

moltzdc wrote: »

I am having this issue. Am I the only one on PC NA having this issue?

Dustin - seems like all of NA is down also.

Phew, I thought it was something just happening to me. Life IS fair.

alexlalas

So all that remains is to update wikipedia for ESO with the remaining single definition from now on: European Organisation for Astronomical Research in the Southern Hemisphere.

VerboseQuips

I am having this issue too.

bhansen10

Also getting it here.

Ascarl

I used to have timeouts for a couple of hours, now I experience an "unexpected internal error".
Something has changed but not for good.

Deathlord92

Eso falling apart I can’t log on now on PS4 Eu lmao 😂

JAwtunes

Myoune wrote: »

Tell us what the issue is !!
Be transparent !

dmvab

I am also having the same issue. Too many issues these day, right when the event is going on

The_Drop_Bear

ZOS_GinaBruno wrote: »

Just a quick update - we believe we have pinpointed the issue, and are working on getting things fixed as quickly as possible.

So you keep saying, but this is the 4th time in less than a week