Unable to Login - "Your username or password may be incorrect or inactive at this time"

horizonxael

I changed my password because I was convinced that they had hacked me and now I don't have access

Allington

Did they try:
1) Turning it off and on again
2) Hitting it
One of those usually work imo.

Kos

I just started playing a few days ago on EU server after long break, and since I started there have been constant issues. So far I experienced super long loading screens after which I was usually returned to the starting point, a quest that bugged out ( enchanted boat in Stonefall), super crazy lags, and now I can't log in to the game or my account, I can't even open a support ticket.. I must have chosen the worst time to rejoin I suppose.

The graphics and sound track are great, and it is fun to play, but the technical issues are really spoiling it right now. I have only a couple hours at most a day after all day of work and when I finally can sit down and play I can't log in.

okiav

Ragged_Claw wrote: »

When ZoS go to take my ESO+ money:

'I am currently investigating issues some companies are having regarding taking subscription fees from my bank account. I will update as new information becomes available.'

you should make a separate thread by that name and would be awesome to see it closed by mods

rumple9

It's like Ww2 Germany with their censorship

mairwen85

okiav wrote: »

Ragged_Claw wrote: »

When ZoS go to take my ESO+ money:

'I am currently investigating issues some companies are having regarding taking subscription fees from my bank account. I will update as new information becomes available.'

you should make a separate thread by that name and would be awesome to see it closed by mods

Careful... you'll trigger a series of meme threads.

Julia_Nix

Grimreaper2000 wrote: »

Unbelievable and unacceptable! Server issues are always possible but not 6 or more times in a few days.
Most people pay pay for it, are subscribed ... and all we we get are "we are investigating, thx for your patience".
Never heard of a compensation for paying members?!

"pay pay" "we we"
You ok bro? XD

Maximilian

Still broken on PC NA...so about those event tickets....

LuxLunae

That 76 power creep ....

mairwen85

LuxLunae wrote: »

That 76 power creep ....

I blame CP... and light attack weaving.

Trikie_Dik

As for the comment between BCP and DR....

You do NOT roll to your Disaster Recovery instance for a tiny blip like loging issues - many of times would experience the same problem is there is deeper seeded integration issues. Not only do you need to ensure the DR env is setup with the latest copy of production, but you also need a plan to re-sync with production once the DR env is no longer needed.

For my line of work, which is in the ATM and Banking support industry, you will only roll to DR in the event of a total disaster and the current env will require days of work and not be suitable for quite some time. It must warrant not only the time to cut over, but also the time required to resync and cut back over to production once that is ready.

Long story short - we are wayyyy before a 'roll to DR' plan at this point
Even for a BCP plan... if your having integration issues between the app and the credential store, swapping over to a backup DB or app server will likly have the same issue.

Keep in mind all of that above is from my exposure to the companies i have worked for and a general industry standard there - however thats NOT a game thats primary intent is to provide entertainment. No one will die if they stay down for 2 hours, no one is locked in a vault or running out of air, etc..... give them soem time and lets hope they get a speedy recovery!

Kadoin

KlotePino wrote: »

I pay good money to play this game, I can only play so many hours a day as I'm in rehab so I have quite an extensive schedule while I'm in here, playing this for a couple of hours in the evening is a relief to the stress, this *** isn't f*cking helping, at least compensate, with something..

Hi, friend

Varana

Trikie_Dik wrote: »

A typical SDLC will involve replication of the issue in dev/sandbox environment, packing up a deployment script that will contain the proposed fix AFTER creating the necessary backup files in case of a rollback, then testing that fix in the dev/sandbox instance. Once thats proven to be a fix, you need to test the roll back feature in case it wont preform the same in production, and then finally get all the approvals, checkoffs, user verification testing, etc before conducting a production rollout.

Hmm. Then maybe they tell us that stuff, not some guy on the internet (without doubting your expertise), and where they are in that process, instead of some vague "we're looking into some issue that some players might be having, kthxbye".

And yes, that is representing their communication in a slightly unfair manner, but they totally deserve that.

LuxLunae

PC N/A

wenchmore420b14_ESO

Yup! PTS also not working.... Wow... Everybody down!!

Gex3me

Every day there's a new problem with this game. Everything is broken, just fire everyone and try again with a new team. This is just unacceptable!

mairwen85

Trikie_Dik wrote: »

As for the comment between BCP and DR....

You do NOT roll to your Disaster Recovery instance for a tiny blip like loging issues - many of times would experience the same problem is there is deeper seeded integration issues. Not only do you need to ensure the DR env is setup with the latest copy of production, but you also need a plan to re-sync with production once the DR env is no longer needed.

For my line of work, which is in the ATM and Banking support industry, you will only roll to DR in the event of a total disaster and the current env will require days of work and not be suitable for quite some time. It must warrant not only the time to cut over, but also the time required to resync and cut back over to production once that is ready.

Long story short - we are wayyyy before a 'roll to DR' plan at this point
Even for a BCP plan... if your having integration issues between the app and the credential store, swapping over to a backup DB or app server will likly have the same issue.

Keep in mind all of that above is from my exposure to the companies i have worked for and a general industry standard there - however thats NOT a game thats primary intent is to provide entertainment. No one will die if they stay down for 2 hours, no one is locked in a vault or running out of air, etc..... give them soem time and lets hope they get a speedy recovery!

OK.

Jaanpw

via Imgflip Meme Generator

vestahls

Guess the performance improvements are going well. Game can't lag if it isn't working

Sabaka

Same
PC EU ...

turlisley

Can we go one day without ESO server stability/performance/queue/patch/loading/login problems? ONE DAY?!?! FFS.

@ZOS_GinaBruno you are the messenger and intermediary between ESO players and ZOS corporate suits.
Go tell your superiors to hire more capable Software Architects, Server Database Administrators and Information Technology professionals who can properly and effectively manage ESO's 'complex' system.
ZOS is a for-profit company, right? Then please stop holding the players hostage with insurmountable downtime that innumerous emergency maintenances, hot-fixes, and patches have been unable to fix in the past two weeks alone.
Also, please extend the Witchmother's Festival event, refund ESO+ subscriptions for this month, and make the Dragonhold/SouthernElsweyr DLC free because Northern Elsweyr was a cliffhanger and only one half of a chapter.

Jeffrey Epstein didn't kill himself.

Rynbur

Pyvos

Seems like there is a datacenter outage in Netherlands at the moment from what I can tell by other games being affected (from what I'm seeing, GW2). If I had to guess, issues with login servers are probably around failing to read or write to nodes in those database centers, depending on the consistency and replication factors (consistency used for reads, replication for writes), so it's probably returning with failed reads or writes.

Just speculation of course based on experience, but it can happen with Apache Cassandra (and ScyllaDB) depending on replication and consistency factors.

imno007b14_ESO

RodneyRegis wrote: »

Hey guys - no need to keep telling us you have the same problem as everybody else has been reporting for 12 pages...

Sure there is: the aggravation of our constant gripes about will continue to aggravate someone who will continue to aggravate others to get it fixed asp.

Idinuse

Again? This is just....

Turgenev

Kos wrote: »

I just started playing a few days ago on EU server after long break, and since I started there have been constant issues. So far I experienced super long loading screens after which I was usually returned to the starting point, a quest that bugged out ( enchanted boat in Stonefall), super crazy lags, and now I can't log in to the game or my account, I can't even open a support ticket.. I must have chosen the worst time to rejoin I suppose.

The graphics and sound track are great, and it is fun to play, but the technical issues are really spoiling it right now. I have only a couple hours at most a day after all day of work and when I finally can sit down and play I can't log in.

I would not call myself an apologist, but I will say, as a regular user for the last 5 years, that this sort of technical issue is definitely not the norm. There may be sporadic issues once in awhile, but the last week has been exceptionally bad, which ZOS is aware of and they are attempting to address.

Don't let it discourage you, this is by far not a regular occurrence. We have plenty of other bugs to keep us busy :-)

pluckpluck

Trikie_Dik wrote: »

(..)

At the same time, you have to look at it from the dev and ops point of view, and know they did not just make this issue for our inconvenience. Speaking from personal experience, when a large enterprise issue pops up its not always the easiest to fully diagnose and get down to the root cause. Even further, once you find said issue, the systems are so complex you cant just go throwing untested code fixes into production.

A typical SDLC will involve replication of the issue in dev/sandbox environment, packing up a deployment script that will contain the proposed fix AFTER creating the necessary backup files in case of a rollback, then testing that fix in the dev/sandbox instance. Once thats proven to be a fix, you need to test the roll back feature in case it wont preform the same in production, and then finally get all the approvals, checkoffs, user verification testing, etc before conducting a production rollout.

(..)

And til you corrected the issue, do you publish new content? do you push new patches not correcting previous issues but giving new ones? As a coder, my point of view is : you have an issue, you fix it before anything else. You don't report the issue for 6+ months where you won't get anymore what is going on in your code. Period.

Your defense is good, but ZoS does everything wrong when it's about addressing issues.
Each event, there is a patch with new content that will make crash the game/servers. While not solving previous bugs, and even bringing new ones in zones that should stay untouched by these patches.

SipofMaim

If ZOS has an in-house saboteur, he's very good.

I keep revising my expectations downward, but this is shaping up like a good patch to do something else with my gaming time. What a circus.

Palidon

ZOS you need to fix your broken game. There are no more excuses. Not being able to log on, long load screens, disconnects etc have s been going on way to long. The never ending story. New DLC or expansion and more crap players have to deal with.

DrOuttaSight

RefLiberty wrote: »

DrOuttaSight wrote: »

PC EU Server

Press Bold to fix faster

I always use Bold, so that my posts stand out from the multitude of other posts in the thread

I guess I could use bold, and italic next time