Unable to Login - "Your username or password may be incorrect or inactive at this time"

mandricus

PC EU, can't login

Hopeless16

The experience that ZO$ have provided over the last few days has been truly abysmal, even for them. They have demonstrated time and again that they are unable to implement an update without a great deal of issues and downtime is the main output of their updates.

KlotePino

yup, got in after three tries, figured I missed some libraries for addons, logged out, and now I can't log back in

horizonxael

MolliMayhem wrote: »

Yes..just logged out for 30 minutes and now I can't get back in. Same message.

also this thing that if you walk away from the pc for 5 minutes it will throw you out and wrong

WolfStar07

My friend and I were just kicked from the game. We obviously can't log back in. It's not a high pop time. This is ridiculous.

FrancisCrawford

agegarton wrote: »

Now, in the theoretical scenario where I had my own software company, and in the event that my servers and my software kept going offline and my paying customers were continually disappointed, upset, and frustrated, theoretical me would probably seek to disabuse some of my employees of the notion that they were still employed. And then I'd sincerely apologise to said paying customers.

[Disclaimer: Please note, this is an entirely theoretical situation and should not in any way give rise to the view that I am suggesting that any ZoS employee be fired, because clearly that would be wrong and slightly naughty]

This was a public service message.

Once the original developers quit or are fired, it's hard to fix the code. If the stories are true that ZoS had high development turnover before the game was even first released, that could actually help explain some of the subsequent problems.

Kaartinen

No luck on Xbox NA for the past half hour..

It varies from "The game took too long to respond" to finally making some headway and then..

"Connection to server timed out"

Kelces

Same here, I just tried to log in and got worried there for a second.

Erissime

Thank you zos for redirecting me here after having found an old post ( 2016) with a similar issue. This apparently has happen before - what I'm glad for is that it is being looked into.

halucin0g3n

mairwen85 wrote: »

agegarton wrote: »

Now, in the theoretical scenario where I had my own software company, and in the event that my servers and my software kept going offline and my paying customers were continually disappointed, upset, and frustrated, theoretical me would probably seek to disabuse some of my employees of the notion that they were still employed. And then I'd sincerely apologise to said paying customers.

[Disclaimer: Please note, this is an entirely theoretical situation and should not in any way give rise to the view that I am suggesting that any ZoS employee be fired, because clearly that would be wrong and slightly naughty]

This was a public service message.

It's called a DR (disaster recovery) plan. Most professional companies have a replication they cut-over to. I'm going to be fair on ZoS and say they have the something along those lines, but if the data center is down and both architectures are in the same one... well -- that's just bad planning.

Good companies have last-mile redundancy for both internet and electricity, so even if it's in the same datacenter it would still be live. I bet it's not the case with this cheap company...

ZOS_GinaBruno

Still investigating, everyone. Thanks so much for your patience; we're working as quickly as we can, and want to get everyone back into the game.

DirkRavenclaw

Qbiken wrote: »

Imagine having at least one day after the new patch without malfunctioning servers...........

I have a Dream

Lilichwaaan

+1 PC-EU, got booted hours ago, still unable to log in. Past week: Eternal loading screens... booted... login fail... loading screen... booted... login fail... loading screen... login fail... Cancelled my sub, because why throw money at a company that is unwilling to invest in infastructure and has *** customer service to boot.

Myoune

Thanks for your efforts, but tell us what is really happening pls.

Daleth

I mean I just like playing the game, and as a developer I am understanding of the situation ZoS is in. Their systems are so complex to run a game like this that even FINDING the problem is going to take a while, for all they know someone kicked a cable out of a router in a server 1000 miles away that they have no control over. It sucks that we have to sit here and wait, but I feel like we ALL have better things we could be doing than demanding a public apology.

phairdon

Oh joy #metoo on PC/NA.

Poetrixx

cancel your subscription, abandon membership

horizonxael

at this point I ask for compensation through paypal I am not using what I paid

Valdek

@ZOS_GinaBruno Really appreciate these regular updates. I'm gonna pray for you as this must be very stressful.

st_yan

Connection to server timed out. Try again later. Are you kidding, ZOS??????

Maximilian

me too...PC NA

agegarton

mairwen85 wrote: »

agegarton wrote: »

Now, in the theoretical scenario where I had my own software company, and in the event that my servers and my software kept going offline and my paying customers were continually disappointed, upset, and frustrated, theoretical me would probably seek to disabuse some of my employees of the notion that they were still employed. And then I'd sincerely apologise to said paying customers.

[Disclaimer: Please note, this is an entirely theoretical situation and should not in any way give rise to the view that I am suggesting that any ZoS employee be fired, because clearly that would be wrong and slightly naughty]

This was a public service message.

It's called a DR (disaster recovery) plan. Most professional companies have a replication they cut-over to. I'm going to be fair on ZoS and say they have the something along those lines, but if the data center is down and both architectures are in the same one... well -- that's just bad planning.

Not to be pedantic......ok to be pedantic...... it's a BCP - Business Continuity Plan, and usual a DR plan forms a part of that. I post this not for you my friend, but so that some bright spark at ZenniHQ can look these terms up on the interweb and maybe - maybe - get one started.

kiejoxleb17_ESO

ruikkarikun wrote: »

PC EU
WHAT IS GOING ON HELLO??????
I CAN'T LOG INTO MY ACCOUNT IN TH GAME AND ESO.COM SITE???

me too...

Zraerina

I am unable to reconnect as well with the same message. Can we get a fix plz and thanks

Neelanna48

Great thanks for the update Gina, while i wait AGAIN to get back into a game I pay for I think I will take the opportunity to review my eso plus subscription.

mairwen85

Myoune wrote: »

Thanks for your efforts, but tell us what is really happening pls.

They are looking at it -- pfff -- they have coffee in hand, are stood in front of a screen with a massive error code on it, shrugging and thinking of excuses to save their jobs.

KittyGotSpells

Poetrixx wrote: »

cancel your subscription, abandon membership

Sadly that is not an option.. the account server is also broken

Herbatio

if the entire game is down, im thinkin LOOONNNNGGGG time.

RogueShark

+1 more for PC NA. No in-game login, no account site login.

Alsaroth

Why during events? Another 2 tickets lost...