The issues related to logging in to the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

U21 launch day load times and how you can help

Community Manager
Next Monday with the PC launch of Update 21, we’ll be implementing some code related to ESO’s database that will allow us greater flexibility with updates and maintenance as it continues to grow over time. Due to this change, after downloading the patch on Monday, you are likely to encounter a very long load screen upon first logging into the game. This will only occur the first time you log in after character select, and it will not affect subsequent logins. That said, the length of the load screen could vary anywhere between 5-10 minutes to a couple hours. We understand this is far from ideal and is frustrating on launch day, but it’s a necessary evil just this one time.

Now, this loading is actually directly tied to the total number of bank items, inventory items, and mail attachments everyone has. This means if you’re able to clear out excess items in your inventory and attachments before maintenance begins Monday morning (or even just reduce them), this will greatly help the amount of loading the client will need to do! Additionally, once you’re at the load screen, please just wait until you’ve made it into the game; closing the client will not speed things up.

Thanks for your understanding, everyone, and we look forward to Wrathstone and Update 21 launch in just a few days!

Edit: This may occur during console launch as well.
Edited by ZOS_GinaBruno on March 12, 2019 1:38PM
Gina Bruno
Community Manager - The Elder Scrolls Online
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Staff Post
  • JobooAGS
    Joyful. Would logging into a toon with essentially nothing on it for the 1st time on monday help avoid as big of a load screen as when I log off such toon and log into my main?

    That is I log into my toon with a small inventory, I suffer the load screen from that, then I log off and log in to my main and not suffer the load screen of death?
    Edited by JobooAGS on February 22, 2019 6:12PM
  • Starlock
    Thanks for the clarification! Gives us on console side a bit more time to prepare. :)
    I play ESO on XBOX NA
    My gameplay focus is creativity - through storytelling, character design, and character development (aka, I'm a dedicated role player)
    Current characters realized include:
    - Xandar (Altmer, magicka sorcerer, main crafter), a master of magic and a hopeless romantic; specializes in electric shock therapy and melodrama.
    - Vasha (Khajiit, magicka nightblade), a master thief and cunning murderer; specializes in trolling guards and general mayhem.
    - Alexander (Imperial, stamina templar, main tank), an artificer, futurist, and idealist; specializes structural integrity and gears. Mostly just gears.
    - Leoda (Bosmer, stamina warden, werewolf), a cheeky huntress dedicated to the Queen; specializes in putting arrows in your face.
    - Llaus (Dunmer, magicka dragonknight, vampire), a grim outcast with a temper; specializes in death by conflagration or exsanguination.
    - Shantava* (Redguard, stamina sorcerer), a pirate and treasure hunter; specializes in whirling blades, camel wrangling, and your money.
    - Kitara* (Breton, magicka warden, main healer), an elementalist and tree hugger; specializes in herbal remedies, tea, and pleasant bedside manner.
    * Work In Progress, may be deleted/revised
  • croakie
    Soul Shriven
    Does inventory include crown chests or just what your characters have on them?
  • mommadani907
    I'm going to have to set a reminder to login with one of my name holding "characters" instead a real one Monday lol, they have nothing on them of interest at all. I am so going to forget and kick myself, I already know it lol
    Guild: AK Legion - Guild Mistress - 907 Gamers
    Twitter: @ mommadani907 / Owner of 2 accounts (gasp!)

    CP 1000

    Active characters:
    Fauna Rosewood ( Bosmer Stam DK - Master Crafter /AD)
    Loralai Darknova (Drunken Zombie Bosmer Stam Sorc - PvP/AD)
    Lilith Darknova ( Dunmer Mag DK - Master Crafter - PvP/AD)
    Riisa Bastet ( Khajiit Stam NB /AD)
    Auria Grayire ( Altmer Mag Templar /AD)
    Darkenova ( Imperial Stam DK /AD)
    Luna Darknova (Altmer Mag Sorc/AD)
    Morning-Starr (Argonian Mag Warden/AD)
    Khara Morek (Orc Stam Sorc/AD)
    Amellia Bane (Redguard Stam Warden/AD)
    Amarie Sethe (Breton Mag NB/AD)
    Lilly Acornvale (Bosmer NB/AD)
    Morwen Ravenstorm (Nord Stam Templar/AD)

    Super secret necro name placeholder #1 - Bosmer
    Super secret necro name placeholder #2 - Bosmer

    RIP: ALL my deleted alts...
  • Nando70
    How is this any different from normal log in? Apart from the possible prolonged loading screen up to a couple of hours? And as usual no kind of compensation to the community for losing maybe 1 day login reward. That is a loss for everyone that uses eso+.
    Not because I don't have a life
    But because I chose to have many!
  • AndrejLeo
  • Hiruda
    What about players having the game on a SSD ? my loading screen are usually a few seconds
    How much i should expect with this patch ?
  • Marcusorion1
    Soul Shriven
    Thanks for the head's up :)

    So, all those alts serving as bank mules...looks like a long wait for many of us ( interested in the storage chest answer too, although not sure what I can do about that anyway! )

    And....2 words : craft bag - ouch
    Edited by Marcusorion1 on February 22, 2019 6:46PM
  • JamieAubrey
    I get the long load times every patch anyway, I leave it 5 mins, force quit the game and log back in
    CP 1000

    Former Empress Vex Valentino - Lvl 50 MagSorc - AvA 44
    Vex Valentino V - Lvl 50 MagPlar - AvA 21
    Growls-at-the-Badger - Lvl 50 MagDen - AvA 17
    Streaks into Load Screens - Lvl 50 StamSorc - AvA 18
    Warden Antivirus - Lvl 50 StamDen - AvA 8
    Vèx Valentino - Lvl 50 MagBlade - AvA 2

    You might know me as the guy that complains EVERYDAY in TF Vivec at AD
    In Game/Twitter DRaGoN_KoBRa
    7/7/17 The Day I was Banned on the ESO Forums

  • Grynnyl
    My load time for the first play after a patch is already 10-15 minutes normally. Shudder to think about what this will be.

    Not an ultra-important item, but they may want to offset the daily rewards schedule to compensate. This month is pretty lackluster anyway, but some people are still wound fairly tight about those types of issues.
    ...For Within the Circle of His Sword, There Is Each Man a King...
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