The silence of zenimax

Rak_am

Hello,

Sorry for this type of message but:

FIX THE GAME

https://forums.elderscrollsonline.com/en/discussion/443918/trials-pretty-much-unplayable-since-murkmire#latest
https://forums.elderscrollsonline.com/en/discussion/445172/ps4-a-laggy-ghost-town-now#latest
https://forums.elderscrollsonline.com/fr/discussion/445036/gros-bug-visuels-vhr-vmol-sur-ps4-depuis-la-maj#latest
https://forums.elderscrollsonline.com/de/discussion/444967/alle-trials-verbuggt#latest
https://forums.elderscrollsonline.com/en/discussion/444994/trials-unplayable-xbox-na#latest
https://forums.elderscrollsonline.com/fr/discussion/444557/bug-lag-freez-abandon-du-jeu#latest

and many more...

FIX THE GAME

@ZOS_Finn @ZOS_GinaBruno you know (yes you know it) .... it's a small part of the community coming to the forums and I can promise you that the situation is disastrous on PS4 EU ... maybe it would be good to start communicating with your players before the server turns into a desert ...

Thank you

Thoragaal

Yeah, there's a huge disconnect between players and ZOS. Even if it's better than what it has been, it's still very poor.
It makes people feel like they're not being heard/ignored.
I think it's not so much the devs fault but the suits fault for where they decide to place the money. There's only so much that people like Gina can reply to = Understaffed in that department.
They place the money where it generates the most revenue and as long as people keep buying stuff from the Crown Store then that's what they'll keep improving. And that's where the game has made the biggest change through the years.
However.
It's not just black and white. For example getting rid of the Crown Store would lead to them having No revenue and having to shut down the game completely.
But having emphathis on quality gameplay over "I look good" (costumes, pets, homes etc) would generate more players.

It's just more and more becoming like a SimsOnline type of game.

todokete

...

ArchMikem

We know you're not really sorry.

Also either deal with the state of things and wait for patches, or uninstall. Those are your options.

And inb4lock.

Rak_am

ArchMikem wrote: »

We know you're not really sorry.

Also either deal with the state of things and wait for patches, or uninstall. Those are your options.

And inb4lock.

and ?

xenowarrior92eb17_ESO

the reason they dont speak...its cuz they are the true Dark Brotherhood...They Know.

OneKhajiitCrimeWave

There is a lack of clarity in the level of communication we get from ZOS. it increases as we enter a DLC or Chapter phase, followed by long silences.

Many games i have seen address this use the "newsletter" style, where once a week they pick the main forum issues and provide updates, even if it is just a "we're aware of this and we're working on it"
I think this would be a huge step forwards.

Say for example we have recently had issues with Biting Jabs, Snipe and the lack of AoE's showing up in trials.

Imagine on a Friday if someone from ZOS (Gina or Jessica as an example) made a list of the main points from that week and some dev comments on where they are with the fix.

Have it on the forum banner so it's easy access. ESO Live is great but not regular enough to keep everyone in the loop on what the player base wants to know. The game moves fast and is huge so ZOS ideally needs more regular communication with us.

We've seen the forum and community basically explode in recent months over a number of issues and if even a bit of direct communication had been given it could have been *mostly* averted.

fatmanatcomp

I love the people who do @anyonewhodoesnothavetheirheaduptheirass to answer them as if they are their friends and they actually give a crap that your game does not work properly every time they chuck more crap onto the top of the already buggy crap.

Mettaricana

No more road ahead or letters announcement if its not the end of the third month pts or crown update we don't hear ****!

The_Brosteen

When there's silence it just means theres no answers. When theres good or better news then we hear from them. This has been typically how they have gone about communicating. So there's your answer I guess.

Jimmy

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Peekachu99

Class rep system was revealed to be an absolute sham—as expected. I feel sorry for those roped into the program now.

Cously

ZOS try hard to interact with the community. You can see that on their replies, developer comments, class reps, etc. However, it seems that isn't being effective. All the effort they putting is nulified by failing to address the elephant in the room.

GreenhaloX

Can't fix the game when the big shots are laying out on their yachts sipping away on wine and champagne while watching bikinis as revenues and profits are continuously pouring in from crown store items, DLCs and Chapters sales. I'm sure the worker bees have their directives; keep pushing more and new crown items and DLCs and nothing else. Those are the purposes for the continuation of ESO.

TequilaFire

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Like the same problems aren't on PC. smh

OneKhajiitCrimeWave

The class rep system i think was created with the best of intentions, but the selection process and the communities expectations for it could have been handled better.

Once the community realised it wasn't going to be exactly how they thought it was going to be, the support for it began to disappear.

KoultouraS

When

The_Brosteen wrote: »

When there's silence it just means theres no answers. When theres good or better news then we hear from them. This has been typically how they have gone about communicating. So there's your answer I guess.

Silence might also mean , "we don't care".
Which by any means , in human interaction is as plausible as what you said.
I tend to think that the latter is happening.
Wherever money is involved there is no such a thing as "no answer"
Wherever EASY money is involved though don't expect quick services/responses.

The methods of ZOS are the worst i 've seen in a decade of online gaming.
They don't answer not only because they don't wan't to,
not only because they don't know what to answer
but mainly because, they feel they DON'T have to.
Whereas in every other good service providing company the 1st thing once would find
established would be the costumer services.

Think that twice when you buy things from ZOS again.

OneKhajiitCrimeWave

Cously wrote: »

ZOS try hard to interact with the community. You can see that on their replies, developer comments, class reps, etc. However, it seems that isn't being effective. All the effort they putting is nulified by failing to address the elephant in the room.

I agree that they work hard, but how many times do you see threads like 5 or 6 pages long about a bug that causes major issues and the only ZOS response is "we have removed a number of comments...."

Moderation and communication are not the same.

What we're asking is for more of the good communication and less of the silence. If we break that silence only good can come from it.

Jimmy

TequilaFire wrote: »

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Like the same problems aren't on PC. smh

@TequilaFire PC is infinitly better than console. I don't have any of the complaints or anger that these console people have. THe game runs stable and lag free for me. I can't ask for much more. SMH.

Mettaricana

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Runs better on ps4 for me than on gaming pc where every update the launcher dont work or steam isnt connecting or crowns not appearing no blue screens and random crashes no missing textures, pvp lag no where near as bad, no hax or addons that tell players what skill I'll use 2 weeks beforei use it. Best part no carpal tunnel from wasd movement and mouse use. No need for outside programs to use voice chat. I mean sure you can keep you higher texture trees and grass.

OneKhajiitCrimeWave

Jimmy wrote: »

TequilaFire wrote: »

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Like the same problems aren't on PC. smh

@TequilaFire PC is infinitly better than console. I don't have any of the complaints or anger that these console people have. THe game runs stable and lag free for me. I can't ask for much more. SMH.

I have both xb and PC and many of the same issues exist.

Protossyder

Mettaricana wrote: »

TequilaFire wrote: »

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Like the same problems aren't on PC. smh

Runs better on ps4 for me than on gaming pc where every update the launcher dont work or steam isnt connecting or crowns not appearing no blue screens and random crashes no missing textures, pvp lag no where near as bad, no hax or addons that tell players what skill I'll use 2 weeks beforei use it. Best part no carpal tunnel from wasd movement and mouse use. No need for outside programs to use voice chat. I mean sure you can keep you higher texture trees and grass.

It's funny how I don't have any of all those problems you just listed ^^ Just to show how different gaming experiences on the same platform can be. But who cares, just play where you want.

ATomiX96

amateur, you need to clickbait ZOS with "crown store" in the title, otherwise they wont even check the thread.

TequilaFire

Jimmy wrote: »

TequilaFire wrote: »

Jimmy wrote: »

I will never understand why anyone would play this game on console. It's not a console game. Console launch was only there as a money grab, it's not the platform this game is meant to be on. Eventually consoles will get no support so focus can be 100% on PC.

Like the same problems aren't on PC. smh

@TequilaFire PC is infinitly better than console. I don't have any of the complaints or anger that these console people have. THe game runs stable and lag free for me. I can't ask for much more. SMH.

There is just as much lag and problems on PC.
Do you play both? Well I do.

D0PAMINE

Rak_am wrote: »

Hello,

Sorry for this type of message but:

FIX THE GAME

https://forums.elderscrollsonline.com/en/discussion/443918/trials-pretty-much-unplayable-since-murkmire#latest
https://forums.elderscrollsonline.com/en/discussion/445172/ps4-a-laggy-ghost-town-now#latest
https://forums.elderscrollsonline.com/fr/discussion/445036/gros-bug-visuels-vhr-vmol-sur-ps4-depuis-la-maj#latest
https://forums.elderscrollsonline.com/de/discussion/444967/alle-trials-verbuggt#latest
https://forums.elderscrollsonline.com/en/discussion/444994/trials-unplayable-xbox-na#latest
https://forums.elderscrollsonline.com/fr/discussion/444557/bug-lag-freez-abandon-du-jeu#latest

and many more...

FIX THE GAME

@ZOS_Finn @ZOS_GinaBruno you know (yes you know it) .... it's a small part of the community coming to the forums and I can promise you that the situation is disastrous on PS4 EU ... maybe it would be good to start communicating with your players before the server turns into a desert ...

Thank you

Late to the party cowboy. The rodeo is over. Yeehaw or whatever.

Edit: What I mean is, if it hasn't happened by now, what can we expect for the future.

todokete

This is not new. It has been happening since the original developers left and now the new ones don't know how to handle some bugs in the old code of this engine

NupidStoob

I can say that since the patch on Monday I've done a couple vMoL HM runs including wiping a lot and most of the Murkmire introduced bugs seem to be gone. Invisible mechanics etc.

Still have the pre Murkmire bugs with occasional crashes, Hulk not spawning etc. but overall it was way way better than it was last week.

Sparr0w

NupidStoob wrote: »

I can say that since the patch on Monday I've done a couple vMoL HM runs including wiping a lot and most of the Murkmire introduced bugs seem to be gone. Invisible mechanics etc.

Still have the pre Murkmire bugs with occasional crashes, Hulk not spawning etc. but overall it was way way better than it was last week.

@NupidStoob Console haven't had that update yet, we still have last weeks issues too

Girl_Number8

I wonder what class Gina plays....?


RDR2

todokete

Girl_Number8 wrote: »

I wonder what class Gina plays....?


RDR2

Can confirm from her twitter account

Chicharron

I do not see what is the point of speaking, they are going to make a copy paste:

our engineers are working
it is a priority
we understand the frustration
blah blah blah

the same as always, empty words, whats the point?

better talk when you have something solid.