@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
LadyLethalla wrote: »I quit my sub in January and have barely been back. Been playing Anthem. Have had one death due to lag, so far, in hours of play. Contrast that to my last group content in ESO... If I come back to ESO for Elsweyr it won't be for group content, that's for sure.
LadyLethalla wrote: »I quit my sub in January and have barely been back. Been playing Anthem. Have had one death due to lag, so far, in hours of play. Contrast that to my last group content in ESO... If I come back to ESO for Elsweyr it won't be for group content, that's for sure.
Yep, just let my ESO+ subscription lapse today. Have pre-purchased Elsweyr and will be coming back for the story and to play around with a necromancer but I've shelved the idea of doing most newer end game content. It is just too frustrating at the moment.
Sylvermynx wrote: »LadyLethalla wrote: »I quit my sub in January and have barely been back. Been playing Anthem. Have had one death due to lag, so far, in hours of play. Contrast that to my last group content in ESO... If I come back to ESO for Elsweyr it won't be for group content, that's for sure.
Yep, just let my ESO+ subscription lapse today. Have pre-purchased Elsweyr and will be coming back for the story and to play around with a necromancer but I've shelved the idea of doing most newer end game content. It is just too frustrating at the moment.
That's.... sad. I wish things would be better for you guys.
You have 13 pages without even ZoS responding..... hate to tell you but that spells out that the developers do not care about this issue and are not doing anything to resolve it.
Just putting this here.
My pings over time, taken from screenshots. Neither my ISP nor my service type changed.
Dec 2016
Dec 2017
Dec 2018
Mar 2019
A ping of 220-240 is what I normally get for NZ to USA games.
A ping of 330-350 is what I normally get for NZ to EU games.
ESO is obviously an exception now with ~350ms Ping. It used to be ~240.
The only thing that is different is our routing through Akamai Hong Kong which is well documented here:
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p1
And for @Hiruda, we are not whining about high ping, we are advising ZOS about their reduction of service, to which they are denying responsibility according to my high level service ticket.
You have 13 pages without even ZoS responding..... hate to tell you but that spells out that the developers do not care about this issue and are not doing anything to resolve it.
It probably makes business sense in a lot of ways. 90%+ of the content is perfectly playable even with with a really poor ping. Normal dungeons, most vet dungeons, normal trials, all overland content, all easily doable. It is really only end game trials, dungeons and PvP where the latency really becomes more of an issue and even then there enough people that are good enough, or stubborn enough that they will play anyway. So considering most players are casual and most of the end game players are in the US or mainland EU why should they bother about the small number of players in Oceania that are good enough (or persistent enough) to get to end game but not willing to put up with the poor latency. A bit of noise on the forums that they can ignore as it won't affect the majority anyway. As I've said elsewhere, I've given up and am just going to play for the overland story content from now on. I'll get my PvP fix somewhere else.
Shady_Knights wrote: »You have 13 pages without even ZoS responding..... hate to tell you but that spells out that the developers do not care about this issue and are not doing anything to resolve it.
It probably makes business sense in a lot of ways. 90%+ of the content is perfectly playable even with with a really poor ping. Normal dungeons, most vet dungeons, normal trials, all overland content, all easily doable. It is really only end game trials, dungeons and PvP where the latency really becomes more of an issue and even then there enough people that are good enough, or stubborn enough that they will play anyway. So considering most players are casual and most of the end game players are in the US or mainland EU why should they bother about the small number of players in Oceania that are good enough (or persistent enough) to get to end game but not willing to put up with the poor latency. A bit of noise on the forums that they can ignore as it won't affect the majority anyway. As I've said elsewhere, I've given up and am just going to play for the overland story content from now on. I'll get my PvP fix somewhere else.
Untrue, 90% of the game is not playable at the moment. I can't even group up now due to lag bottlenecks kicking my guild mates and myself out of the game when our ping skyrockets to 999+. Any area where other players are lags out the game as the bottleneck in network management gets worse and worse until the game kicks us.
Peak times are the worst.
I can play the game if I'm solo, if I logon at low times when there's not many people on and never do PVP. Does this sound like an MMORPG?
@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
SaucyMcSauceface wrote: »@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
Wow, thanks for that. It had never occurred to any of us that we were playing on an international server.
Anyway moving back to reality,
1. They advertise the game on buses etc in Australia, so they obviously have an interest in Australians playing.
2. We are not asking for a ping that ignores geography, merely a ping that does not add to the geographical lag. As shown by multiple posts so far, the ping used to be high, but not insanely so. At rare times did you find yourself dead despite your screen showing that you were outside of the danger area. Those things are a daily occurrence now. It is the change that we are asking for comment on, not the 180m/s that are required by geographical distance. We are asking for a response to the fact that ZOS has handed over DDoS scrubbing to a company that seems to think that routing all traffic via the longest route possible is a good idea. We are asking that perhaps they fix a problem that seem to have introduced.
3. You play Lost Ark on a Korean server from the EU. You accept the geographical cost. Kudos. So do we. What we object to is the extra lag that has been added on on top of that. To comment from experience, you would need Ark to outsource the way that traffic is routed and have that company decide that traffic should go from Korea to the EU via the west coast of America, adding an extra 200m/s to the lag. Then come back and talk to us about whether you are ok with the added lag.
Shady_Knights wrote: »You have 13 pages without even ZoS responding..... hate to tell you but that spells out that the developers do not care about this issue and are not doing anything to resolve it.
It probably makes business sense in a lot of ways. 90%+ of the content is perfectly playable even with with a really poor ping. Normal dungeons, most vet dungeons, normal trials, all overland content, all easily doable. It is really only end game trials, dungeons and PvP where the latency really becomes more of an issue and even then there enough people that are good enough, or stubborn enough that they will play anyway. So considering most players are casual and most of the end game players are in the US or mainland EU why should they bother about the small number of players in Oceania that are good enough (or persistent enough) to get to end game but not willing to put up with the poor latency. A bit of noise on the forums that they can ignore as it won't affect the majority anyway. As I've said elsewhere, I've given up and am just going to play for the overland story content from now on. I'll get my PvP fix somewhere else.
Untrue, 90% of the game is not playable at the moment. I can't even group up now due to lag bottlenecks kicking my guild mates and myself out of the game when our ping skyrockets to 999+. Any area where other players are lags out the game as the bottleneck in network management gets worse and worse until the game kicks us.
Peak times are the worst.
I can play the game if I'm solo, if I logon at low times when there's not many people on and never do PVP. Does this sound like an MMORPG?
I meant if your ping is ~350ms then 90%+ of the game is easily doable with enough patience. That is my current ping and on my main I have about 85% of all achievements unlocked. If your ping is unstable or worse then sure, even less is playable. No disagreement there. For reference I am in Tasmania on a 100mbit fibre connection with internode so other connection types and providers may vary but the only places further away from the NA servers would be in Western Australia or the middle of the ocean. It does sound like local network issues are your problem not the overall game as bad as it is for Oceania.
Shady_Knights wrote: »Shady_Knights wrote: »You have 13 pages without even ZoS responding..... hate to tell you but that spells out that the developers do not care about this issue and are not doing anything to resolve it.
It probably makes business sense in a lot of ways. 90%+ of the content is perfectly playable even with with a really poor ping. Normal dungeons, most vet dungeons, normal trials, all overland content, all easily doable. It is really only end game trials, dungeons and PvP where the latency really becomes more of an issue and even then there enough people that are good enough, or stubborn enough that they will play anyway. So considering most players are casual and most of the end game players are in the US or mainland EU why should they bother about the small number of players in Oceania that are good enough (or persistent enough) to get to end game but not willing to put up with the poor latency. A bit of noise on the forums that they can ignore as it won't affect the majority anyway. As I've said elsewhere, I've given up and am just going to play for the overland story content from now on. I'll get my PvP fix somewhere else.
Untrue, 90% of the game is not playable at the moment. I can't even group up now due to lag bottlenecks kicking my guild mates and myself out of the game when our ping skyrockets to 999+. Any area where other players are lags out the game as the bottleneck in network management gets worse and worse until the game kicks us.
Peak times are the worst.
I can play the game if I'm solo, if I logon at low times when there's not many people on and never do PVP. Does this sound like an MMORPG?
I meant if your ping is ~350ms then 90%+ of the game is easily doable with enough patience. That is my current ping and on my main I have about 85% of all achievements unlocked. If your ping is unstable or worse then sure, even less is playable. No disagreement there. For reference I am in Tasmania on a 100mbit fibre connection with internode so other connection types and providers may vary but the only places further away from the NA servers would be in Western Australia or the middle of the ocean. It does sound like local network issues are your problem not the overall game as bad as it is for Oceania.
My traffic routes through Akami as well, there's latency introduced there.
A 320ms connection from Melbourne is my "normal" connectivity. That's pretty bad as well. 240ms-260ms is what I typically get from NA hosted server (in New York as well)
My guess is the that the connection becomes unstable due to the inbuilt bottlenecks in the way the network is forced to traverse through to the NA servers. These are outside of my control. Until they are removed they'll remain the prime candidate as to why myself and my guild members are getting lag spikes to 999+ which then result in deaths or kicks from the game.
Good for you that you don't think this is an issue. I'd ask though....if you are at 350ms for NA hosted server....does that sound right to you, is that inline with other games hosted in NA?
@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
SaucyMcSauceface wrote: »@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
Wow, thanks for that. It had never occurred to any of us that we were playing on an international server.
Anyway moving back to reality,
1. They advertise the game on buses etc in Australia, so they obviously have an interest in Australians playing.
2. We are not asking for a ping that ignores geography, merely a ping that does not add to the geographical lag. As shown by multiple posts so far, the ping used to be high, but not insanely so. At rare times did you find yourself dead despite your screen showing that you were outside of the danger area. Those things are a daily occurrence now. It is the change that we are asking for comment on, not the 180m/s that are required by geographical distance. We are asking for a response to the fact that ZOS has handed over DDoS scrubbing to a company that seems to think that routing all traffic via the longest route possible is a good idea. We are asking that perhaps they fix a problem that seem to have introduced.
3. You play Lost Ark on a Korean server from the EU. You accept the geographical cost. Kudos. So do we. What we object to is the extra lag that has been added on on top of that. To comment from experience, you would need Ark to outsource the way that traffic is routed and have that company decide that traffic should go from Korea to the EU via the west coast of America, adding an extra 200m/s to the lag. Then come back and talk to us about whether you are ok with the added lag.
they should have a clause on all advertising they do stating that there is no local server.
@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
Seriously mate, f**k that attitude right off. They advertised the game heavily in Australia, they have a responsibility to make the game work properly in Australia. No we don’t have to “put up” with this inadequacy. It isn’t fair considering we were promised a working game and paid for a working game and we’re not getting it. Get over yourself. They have no right to treat Oceanic players this way.
@ZOS_GinaBruno @ZOS_JessicaFolsom Zenimax has absolutely nothing to say about this? Absolutely disgusting. The entire company should be ashamed at delivering a product that performs so poorly in the OCE region that we're forced to pay for a third-party VPN just to get the ping we had 2 years ago.
At the latest news, its EU and NA server, not OCE
be happy they didnt ip lock it at the first place, stop quit the whining and accept the fact you have to play on a far away server
I play lost ark on korean server, do you see me crying on their forum about having a bad ping in Eu, while im clearly aware im playing on a KR server ? no you dont, because im not a kid that cant read properly and then blame the company for my own dumbness
why does Australia even have a zos rep what do they even do lmao