Suspensions for Update 17 XP Exploit

Cpt_Teemo · February 2018

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

DieAlteHexe · February 2018

Cpt_Teemo wrote: »

show previous quotes

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

I was just going to dig up the documents and check this. It usually is but some games allow for sharing with one family member.

Marabornwingrion · February 2018

Nifty2g wrote: »

To be fair this is exactly what they should have done when people exploited Asylum, a 2 week ban and remove everything the account got, no one should lose their accounts over random bugs like this, people should lose their accounts for exploiting millions of gold and then selling it for real life money.

Agree! ZOS, your inconsistency hurts...
Perma ban XP exploiters, or unbann Asylum exploiters.

Taysa · February 2018

So, I asked this when you went all ban happy over your stupid trial exploit, and I'll ask it again:

When are you going to get serious about the CE users in PvP, @ZOS_GinaBruno?

pattyLtd · February 2018

goldenarcher1 wrote: »

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pattyLtd wrote: »

I’m sorry but your (@zos) attitude stinks. Be ashamed of yourself.
How the hell is it even possible to not notice this when you are testing your software before going live?

But you sure suspend players for playing your crappy update riddled with bugs.

Some bugs will only reveal themselves on the live server.

I know and i also understand people make mistakes but its still their mistake.
They should take aways anything gained bc of the bug if they have the metrics.

They should also fix the reoccurimg bugs and make the game enjoyable.
I am not saying nobody exploited this im sure they have but its the tone of the message and the fact that they simply ignore all the other bugs they addedthat just rubs me the wrong way.

Cpt_Teemo · February 2018

DieAlteHexe wrote: »

show previous quotes

Cpt_Teemo wrote: »

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

I was just going to dig up the documents and check this. It usually is but some games allow for sharing with one family member.

13. Indemnification/Reimbursement

If (i) You misuse any Service or breach these Terms of Service; (ii) You improperly or illegally use a Service or Your Account, including without limitation, the use of Your Account by anyone other than Yourself; or (iii) any contributions, actions or omissions by You in connection with Your use of Services, including without limitation any Game Mod or UGC You contribute, results in ZeniMax incurring any liabilities, damages, losses, costs and expenses (including without limitation attorneys’ fees and court costs), then You agree to reimburse ZeniMax and its affiliates and other participants of the Services from all such liabilities, damages, losses, costs and expenses.

DieAlteHexe · February 2018

Cpt_Teemo wrote: »

show previous quotes

DieAlteHexe wrote: »

Cpt_Teemo wrote: »

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

I was just going to dig up the documents and check this. It usually is but some games allow for sharing with one family member.

13. Indemnification/Reimbursement

If (i) You misuse any Service or breach these Terms of Service; (ii) You improperly or illegally use a Service or Your Account, including without limitation, the use of Your Account by anyone other than Yourself; or (iii) any contributions, actions or omissions by You in connection with Your use of Services, including without limitation any Game Mod or UGC You contribute, results in ZeniMax incurring any liabilities, damages, losses, costs and expenses (including without limitation attorneys’ fees and court costs), then You agree to reimburse ZeniMax and its affiliates and other participants of the Services from all such liabilities, damages, losses, costs and expenses.

Heh, leave to get a cup of coffee and get beaten to it. Thank you, Cpt!

Cpt_Teemo · February 2018

DieAlteHexe wrote: »

show previous quotes

Cpt_Teemo wrote: »

DieAlteHexe wrote: »

Cpt_Teemo wrote: »

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

I was just going to dig up the documents and check this. It usually is but some games allow for sharing with one family member.

13. Indemnification/Reimbursement

If (i) You misuse any Service or breach these Terms of Service; (ii) You improperly or illegally use a Service or Your Account, including without limitation, the use of Your Account by anyone other than Yourself; or (iii) any contributions, actions or omissions by You in connection with Your use of Services, including without limitation any Game Mod or UGC You contribute, results in ZeniMax incurring any liabilities, damages, losses, costs and expenses (including without limitation attorneys’ fees and court costs), then You agree to reimburse ZeniMax and its affiliates and other participants of the Services from all such liabilities, damages, losses, costs and expenses.

Heh, leave to get a cup of coffee and get beaten to it. Thank you, Cpt!

Yeah doubt they'll do anything severe though if you don't have any strikes on your account, but tbh I believe the only reason why online games have this rule is to save them time from not answering tickets that get sent in, and also cause of legal issues too though.

Chicharron · February 2018

Cpt_Teemo wrote: »

show previous quotes

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

but he use my PC to play, is that sharing to? he plays when im working, didint know, well glad to know that.

VaranisArano · February 2018

Nifty2g wrote: »

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Vezuls wrote: »

A 2 week ban..... ZoS you all straight up went overboard. Sure, if people went from 200-600 CP I can understand that a 2 week ban would be in order, but some got banned for barely even doing anything. I'm not saying let it go unpunished, but 2 weeks... Come on now. 3 day bans would be sufficient for most people.

Let's not forget this ZOS: you are the problem. Yes, people exploited, but you couldn't test something so simple to prevent it from happening? Also, to most players, what is experience even? It doesn't hurt anyone that someone has more experience than you. This punishment does not fit the crime in regards to most players... 3 day bans sure, but 2 weeks is entirely too much and is simply ZoS trying to make an example of people to not exploit when they surely mess up. That says more about your confidence in your team than anyone else.

Here's an example: Listen to feedback and test the game.

And no, I did not use this exploit at all, I told my entire guild to not abuse it, and I even argued with exploiters saying they 100% deserve to be banned. However 2 weeks is far too long in most cases. Reduce these to 3 days and stop trying to show off your golden hammer
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Finn

2 weeks is not a long time
and players knew exactly what they were doing when they killed a mob that gave 500k xp, if they decided to stay longer they kinda had this coming, just be glad its 2 weeks and not a perma ban

Every game has bugs, its on the players to exploit bugs. Stuff randomly breaks, happens more so with ZOS but its not an excuse honestly

To be fair this is exactly what they should have done when people exploited Asylum, a 2 week ban and remove everything the account got, no one should lose their accounts over random bugs like this, people should lose their accounts for exploiting millions of gold and then selling it for real life money.

So deliberately standing in a certain place and hitting the boss of ZOS' newest trial with certain skills to completely cheese the trial, some doing it multiple times, and in some cases selling exploit runs for in-game gold should have only resulted in 2 week bans...

exactly the same as wandering into the Imperial City and grinding for bugged exp.

I dunno, one seems a lot more severe than the other.

TheZirex · February 2018

DieAlteHexe wrote: »

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TheZirex wrote: »

That took some time. Glad it finally happened though.

A week?

I'm glad they took their time to be careful in the application of the BanHammer.

Excellent, really happy to see that this sort of thing will be addressed. Well done!

Lol what, the suspended players are suspended till march fifth, they use that time to furter investigate the matter, some will get perma banned, so it did take awhile, and I don't know about "took their time to be careful in the application of the Banhammer" but yeah, better late than never I suppose

Cpt_Teemo · February 2018

Chicharron wrote: »

show previous quotes

Cpt_Teemo wrote: »

Chicharron wrote: »

I was in Craglorn then I get kicked out, check my email and 15 Days Vacations.

I was like WTF, I just step once in Cyrodill for 15 minutes like 2 months ago and never again, then ask to my nephew (he lives with me) and he says: oh yes the other day in Imperial City I earn like 30 CP points in 10 minutes was awesome...

Im ok with the punishment, my account my responsibility and lesson learned, no more ESO for my nephew ever, at least not with my money.

Also account sharing is against the rules

but he use my PC to play, is that sharing to? he plays when im working, didint know, well glad to know that.

Yes anytime you let someone other than yourself on your account even if they don't know its really you

DieAlteHexe · February 2018

TheZirex wrote: »

show previous quotes

DieAlteHexe wrote: »

TheZirex wrote: »

That took some time. Glad it finally happened though.

A week?

I'm glad they took their time to be careful in the application of the BanHammer.

Excellent, really happy to see that this sort of thing will be addressed. Well done!

Lol what, the suspended players are suspended till march fifth, they use that time to furter investigate the matter, some will get perma banned, so it did take awhile, and I don't know about "took their time to be careful in the application of the Banhammer" but yeah, better late than never I suppose

I'll type slowly...

Today's actions took one week which is a reasonable amount of time to initiate today's actions. What happens after this? Well, then we can discuss "taking a long time".

Nifty2g · February 2018

VaranisArano wrote: »

show previous quotes

Nifty2g wrote: »

Vezuls wrote: »

A 2 week ban..... ZoS you all straight up went overboard. Sure, if people went from 200-600 CP I can understand that a 2 week ban would be in order, but some got banned for barely even doing anything. I'm not saying let it go unpunished, but 2 weeks... Come on now. 3 day bans would be sufficient for most people.

Let's not forget this ZOS: you are the problem. Yes, people exploited, but you couldn't test something so simple to prevent it from happening? Also, to most players, what is experience even? It doesn't hurt anyone that someone has more experience than you. This punishment does not fit the crime in regards to most players... 3 day bans sure, but 2 weeks is entirely too much and is simply ZoS trying to make an example of people to not exploit when they surely mess up. That says more about your confidence in your team than anyone else.

Here's an example: Listen to feedback and test the game.

And no, I did not use this exploit at all, I told my entire guild to not abuse it, and I even argued with exploiters saying they 100% deserve to be banned. However 2 weeks is far too long in most cases. Reduce these to 3 days and stop trying to show off your golden hammer
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Finn

2 weeks is not a long time
and players knew exactly what they were doing when they killed a mob that gave 500k xp, if they decided to stay longer they kinda had this coming, just be glad its 2 weeks and not a perma ban

Every game has bugs, its on the players to exploit bugs. Stuff randomly breaks, happens more so with ZOS but its not an excuse honestly

To be fair this is exactly what they should have done when people exploited Asylum, a 2 week ban and remove everything the account got, no one should lose their accounts over random bugs like this, people should lose their accounts for exploiting millions of gold and then selling it for real life money.

So deliberately standing in a certain place and hitting the boss of ZOS' newest trial with certain skills to completely cheese the trial, some doing it multiple times, and in some cases selling exploit runs for in-game gold should have only resulted in 2 week bans...

exactly the same as wandering into the Imperial City and grinding for bugged exp.

I dunno, one seems a lot more severe than the other.

If you feel like making a comparison like that then at least take consideration of what the bugged XP actually means

1 you get a cosmetic item, you can sell bugged runs for gold in game which I don't believe many people did (the runs took over 3 hours to complete)

2 you can get an infinite amount of champion points very quickly which you can grind up multiple accounts within hours, sell those for real life money or just have multiple fully leveled accounts

Both of these in my opinion fall somewhat under the same category but honestly the bugged xp is way more severe but got a far less severe punishment. Both should have had a 2 week ban and just removed everything that was gained.

Cpt_Teemo · February 2018

Nifty2g wrote: »

show previous quotes

VaranisArano wrote: »

Nifty2g wrote: »

Vezuls wrote: »

A 2 week ban..... ZoS you all straight up went overboard. Sure, if people went from 200-600 CP I can understand that a 2 week ban would be in order, but some got banned for barely even doing anything. I'm not saying let it go unpunished, but 2 weeks... Come on now. 3 day bans would be sufficient for most people.

Let's not forget this ZOS: you are the problem. Yes, people exploited, but you couldn't test something so simple to prevent it from happening? Also, to most players, what is experience even? It doesn't hurt anyone that someone has more experience than you. This punishment does not fit the crime in regards to most players... 3 day bans sure, but 2 weeks is entirely too much and is simply ZoS trying to make an example of people to not exploit when they surely mess up. That says more about your confidence in your team than anyone else.

Here's an example: Listen to feedback and test the game.

And no, I did not use this exploit at all, I told my entire guild to not abuse it, and I even argued with exploiters saying they 100% deserve to be banned. However 2 weeks is far too long in most cases. Reduce these to 3 days and stop trying to show off your golden hammer
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Finn

2 weeks is not a long time
and players knew exactly what they were doing when they killed a mob that gave 500k xp, if they decided to stay longer they kinda had this coming, just be glad its 2 weeks and not a perma ban

Every game has bugs, its on the players to exploit bugs. Stuff randomly breaks, happens more so with ZOS but its not an excuse honestly

To be fair this is exactly what they should have done when people exploited Asylum, a 2 week ban and remove everything the account got, no one should lose their accounts over random bugs like this, people should lose their accounts for exploiting millions of gold and then selling it for real life money.

So deliberately standing in a certain place and hitting the boss of ZOS' newest trial with certain skills to completely cheese the trial, some doing it multiple times, and in some cases selling exploit runs for in-game gold should have only resulted in 2 week bans...

exactly the same as wandering into the Imperial City and grinding for bugged exp.

I dunno, one seems a lot more severe than the other.

If you feel like making a comparison like that then at least take consideration of what the bugged XP actually means

1 you get a cosmetic item, you can sell bugged runs for gold in game which I don't believe many people did (the runs took over 3 hours to complete)

2 you can get an infinite amount of champion points very quickly which you can grind up multiple accounts within hours, sell those for real life money or just have multiple fully leveled accounts

see the difference here is this bugged xp is actually a lot more serious than a bugged trial boss which took people over 3 hours to beat it mind you if you decided to exploit it.

Both of these in my opinion fall somewhat under the same category but honestly the bugged xp is way more severe but got a far less severe punishment. Both should have had a 2 week ban and just removed everything that was gained.

Also if they had previous strikes perm ban instead, or reinstate account fully wiped

SirDopey · February 2018

Fair call, glad to see action was taken and it wasn't just swept under the rug

anitajoneb17_ESO · February 2018

276 accounts ?
That's quite low. ZOS was probably careful in checking that those players intentionally abused the bug. I'm glad about that.
I'm also glad it's only a temporary ban for a relatively short period of time.

NightbladeMechanics · February 2018

I support this wholeheartedly. Firm enforcement of clean and fair play will result in a stronger and growing community. Temp bans are reasonable for XP exploits imo and increase our confidence in ZOS’ commitment to fostering a clean and fun community environment.

neverwalk · February 2018

Crock of crap, i am a maxed out character and i never look to see how much XP i get, as it doesn't matter=i'm maxed out.

Emma_Overload · February 2018

Commenting here in case my thread gets deleted:

I just got suspended and I don't even understand why! Why would someone with over 900 CP even pay attention to XP gains? Why didn't ZOS just close the City if there was an XP bug?

Cpt_Teemo · February 2018

neverwalk wrote: »

Crock of crap, i am a maxed out character and i never look to see how much XP i get, as it doesn't matter=i'm maxed out.

It does cause of CP, even if you have max CP you can still exploit the xp so you won't have to level it at all in the future no matter how far they bump it up.

Vanthras79 · February 2018

Gina, does console have to worry about this next patch?

VaranisArano · February 2018

Emma_Overload wrote: »

Commenting here in case my thread gets deleted:

I just got suspended and I don't even understand why! Why would someone with over 900 CP even pay attention to XP gains? Why didn't ZOS just close the City if there was an XP bug?

Because unless you've got the exp notification off and the CP gain notification off, after a certain point its hard to believe you didn't notice. Its also possible that no one said anything in zone chat (I find that hard to believe) or of course that you had zone chat off.

If those are the case or you think you've got a reasonable case for why you didn't see the exp gain, take it up with ZOS.

anitajoneb17_ESO · February 2018

Vezuls wrote: »

Yup. I agree. People should have left the area knowing something was up. This was an exploit. But like @DjMuscleboy02 said, in real life there are varying punishments for crimes on different scales. Everyone should not have been blanketed a 2 week ban. Some should have gotten less, some more.

Come on now. As much as I really think an "XP exploit" doesn't matter much since XP is useless, I also think 2 weeks isn't long at all and ZOS isn't the Supreme Court. They should not deploy inappropriately large resource for this ridiculously small and insignificant matter.

Emma_Overload · February 2018

VaranisArano wrote: »

show previous quotes

Emma_Overload wrote: »

Commenting here in case my thread gets deleted:

I just got suspended and I don't even understand why! Why would someone with over 900 CP even pay attention to XP gains? Why didn't ZOS just close the City if there was an XP bug?

Because unless you've got the exp notification off and the CP gain notification off, after a certain point its hard to believe you didn't notice. Its also possible that no one said anything in zone chat (I find that hard to believe) or of course that you had zone chat off.

If those are the case or you think you've got a reasonable case for why you didn't see the exp gain, take it up with ZOS.

I replied to the letter, but as far as I can tell, that's all I can do. Like I stated elsewhere, why would I even pay attention to XP when I already have more than enough? All I pay attention to in the IC is how much Tel Var stones I'm getting

Phyllya · February 2018

ZOS_GinaBruno wrote: »

Last Monday when we launched Update 17, an exploit was found allowing players to earn much more experience than intended – upwards of millions per kill. As a result, we have just suspended a total of 276 ESO PC accounts that we found were abusing this bug. During our investigation, we took into account that some players may not have immediately noticed the bug, and it was possible they were not intentionally exploiting. The suspended accounts were those that undoubtedly took advantage of the situation. These accounts will remain suspended until the morning of March 5, and we will be removing all excess Champion Points from the account and resetting all skills.

As a reminder to everyone, the ZeniMax Terms of Services states that you will not exploit any bug or abuse any game system, and are expected to report any discovered exploit to us. Abusing a bug will put your account at risk for a suspension or permanent ban from ESO.

@ZOS_GinaBruno , Thank you for the information about the exploiters, but, and what about the other players, the victims of the failure of the DLC release with all these bugs, more specific, the Storage chests issue, in my case, still waiting untill now.. Tickets were sent, authorizations requested and given, no items or information still past 5 days and patch fix released.
Can you give us some feedback about that issue? Thank you.

Rohamad_Ali · February 2018

I just don't like the way this was handled . I would of rolled back gains on these players and apologized for such a buggy patch . But I'm not in charge or here to argue and I never play patch day just because I've seen very similar problems in the past . But whatever .

Emma_Overload · February 2018

It's amazing how little information there is about this supposed exploit and how and when one could have triggered it.

When EXACTLY was the period this was supposedly happening? How exactly was it triggered? Just by killing mobs?

Elsonso · February 2018

Emma_Overload wrote: »

It's amazing how little information there is about this supposed exploit and how and when one could have triggered it.

When EXACTLY was the period this was supposedly happening? How exactly was it triggered? Just by killing mobs?

Killing mobs in Imperial City from about 11:30am ET to 3:20pm ET on Monday, February 12.

Edit: Sorry. I forgot that PC EU went into over time. If you were on EU, it was 11:30am ET. I don't see the time when PC NA came online.

VaranisArano · February 2018

Emma_Overload wrote: »

It's amazing how little information there is about this supposed exploit and how and when one could have triggered it.

When EXACTLY was the period this was supposedly happening? How exactly was it triggered? Just by killing mobs?

After the Dragonbones patch went live, the Imperial City was discovered to be granting huge amounts of exp, around 1.9 million per mob, gained by killing mobs. This continued until the servers went down for maintainence to fix the exploit.

Maintenance post here: https://forums.elderscrollsonline.com/en/discussion/395122/pc-mac-na-eu-downtime-2-12-18-3-20pm-est-complete

Other comments about the exp bug in progress here: https://forums.elderscrollsonline.com/en/discussion/comment/4858041#Comment_4858041