Main Thread for Long Loading Screens

requin02

I really really hope this hasn't hampered your ability to roll out silly non combat pets and mounts, because it's like really really important.

jaschacasadiob16_ESO

Buffler wrote: »

PVP on console is unplayable. You enter, if you die, unless you get a rez you have to reboot your entire xbox. I don't pve at all. Its boring, unskilled, repetitive nonsense and not what i bought the game for. Therefore, for me the game is unplayable. PVP was advertised as a major part of ESO back pre release and it has been neglected ever since. I purchased Morrowind on the basis it had no cp battlegrounds, the next dlc they got rid of that. Its shambolic at best. Be supportive, you may be a snowflake and blindly accept whatever broken content zenimax throw at you. I however, will not.

I understand that in your case, the game is broken. You belong to a small niche which, economically, does not justify speeding things up. The fact that it took a month proves this.

Shad0wfire99

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Not like the performance improvements really improved performance at all, outside of a few instances/boss fights, so, typical ZoS, I suppose.

Onigar

NA PC

The infinite loading screens I get all come from wayshrine travel.

To exit I choose 'close window' from the windows taskbar icon

When I log back in I always find myself at the destination which is different from previous loading screen issues where then I would stil be at the starting location.

observations,

after about 4 to 5 hours play I see a drop in server response time particurlarly noticeable when opening a guild trader interface and I was wondering if a software cash was filling up. If I relog then the trader interface response time is back to normal.

I cannot reacall a loading screen issue that happened early after initial login for the day, more like only after some hours of play.

I know when you port into wayrest wayshrine (this is the worst offender for crashes) and there are items in the mail its best to not move until the mail items are refreshed/updated by the server. Attempting to use rapids too quickly after porting has a high probability of causing a crash at this wayshrine. So there may be some effect from the server/mail system.

The other point i watch for is after porting do not move quickly (like using rapids) until the black base skin of npcs and chars is replaced with their active gear/costume. In fact rapids skill if actioned is delayed from working until this has happened. I mention this because this delay seen at wayshrines varies throughout tamriel and I assume the game program prepares for this during the port (porting to belkarth is the best example for this).

Karivaa

Group thing? I can be solo and in pvp and get loading screens. I mainly have been solo if I do play. The loading screen issues on Xbox are new since CWC! We’ve had long load times before just like PC has, but this is different. Now we have to quit the game and log back in to play.

Karivaa

Agalloch wrote: »

Please ZOS , learn from other MMOs

For any issue with the game the devs of Black Desert give compensations like :

http://bddatabase.net/us/item/16094/

They deploy patches and fixes very quick....and they not let a problem to stay weeks .

Please ZOS , i love ESO, but there is something wrong in your management regarding patches and fixes.

Why you make unscheduled maintenances ( remember the patch 2.6.9 ? https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9 ) and not make an unscheduled one for fixing the loading screens?




English is not my native language.

Yes!!! I played wow for years and this would have been inexcusable! They patch stuff immediately and would have rolled it back immediately if they broke it that much. Zos, what is the problem???

Zaldan

@ZOS_GinaBruno I'm confused, from your post it seems you are under the impression long loading screens are a new "feature" introduced with CWC DLC, when such a feature has been a regular occurrence in PVP for some time, is this a different problem or something you're somehow unaware off?

IwakuraLain42

Karivaa wrote: »

Agalloch wrote: »

Please ZOS , learn from other MMOs

For any issue with the game the devs of Black Desert give compensations like :

http://bddatabase.net/us/item/16094/

They deploy patches and fixes very quick....and they not let a problem to stay weeks .

Please ZOS , i love ESO, but there is something wrong in your management regarding patches and fixes.

Why you make unscheduled maintenances ( remember the patch 2.6.9 ? https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9 ) and not make an unscheduled one for fixing the loading screens?




English is not my native language.

Yes!!! I played wow for years and this would have been inexcusable! They patch stuff immediately and would have rolled it back immediately if they broke it that much. Zos, what is the problem???

You haven't paid any kind of attention did you ? This is not the way software distribution works on Consoles, everything that goes live needs to pass Sony/Microsoft. I'm actually pleasantly that they could convince Sony to release the patch this early. And even on PC/Mac this change is more then just a simple "roll-back", this stuff needs to be tested or do you really want a patch ruins even more ?

dotme

Zaldan wrote: »

@ZOS_GinaBruno I'm confused, from your post it seems you are under the impression long loading screens are a new "feature" introduced with CWC DLC, when such a feature has been a regular occurrence in PVP for some time, is this a different problem or something you're somehow unaware off?

It is a different problem in the sense that, on console, infinite load screens in PvP were a rare, occasional hazard prior to CWC. After CWC, they were pretty much guaranteed on every fast travel, respawn, keep flip etc. I've even stopped repairing walls because the load screen it throws you into never ends. Console PvP'ers have been force-closing app and restarting the whole game constantly since CWC. Of course I'd like to see a permanent fix that eliminates endless loads entirely, but I'll settle for "occasional" at this point

Eyesinthedrk

Na server
PS4
Original model with factory hard drive

Just now

Logged in in brass fortress and picked up the dailies. Ported to more mire mechanica wayshrine no issues. Killed my three ebon shadow do-hickies for the wraith of crows Hit the entrance to exarch’s egress and got a long load screen.

Not grouped and the place or at least the instance I’m in is dead.

scipionumatia

Xbox One-
infinite load screen after selecting the character I wish to play and loading into zone. The zones I usually park in are Deshan, Mournhold- Craglorn, Belkarth

Infinite load screen after death in cyrodiil and when traveling to home gates, happens for Red and yellow characters. Blue toon isn't ready for cyrodiil yet so haven't tested.

Infinite load screen when travelling to wayrest frequently. not sure why there, maybe large population of players?

Xbox S-
Infinite load screen after death in cyrodiil and also when travelling to home gates.

Also have the problem of travelling to wayrest on this console.

On both consoles I have the game installed on the consoles hard drive. Both consoles have the version of the game downloaded from the xbox marketplace.


EDIT- @ZOS_GinaBruno just read the rest of this thread and I wanted to say thank you for the communication and transparency. I see your team has gotten a lot of negative backlash in the above posts and for those individuals id like to point out zos is doing a good job working on their communication with their player base. Gina is telling us that the solution has been identified, they found what caused it, and the fix is on the way. This communication is a big step forward and we shouldn't take that for granted. Everyone makes mistakes even large corporations, it is what it is.

MattT1988

Was this patch supposed to fix the load screens on PS4? Because it didn't.

AnviOfVai

MattT1988 wrote: »

Was this patch supposed to fix the load screens on PS4? Because they didn't.

No.

Fixing loading screens for PS4 Tuesday the 28th.

Apache_Kid

Why does ZoS keep referring to this problem as "long loading screens?" These loading screens are not long they are infinite. Just to test it I had left on up that i encountered after porting into Deshaan while i went to go work out and eat dinner. Came back nearly two hours later and it was still in the load screen. Calling them "long" instead of "infinite" makes it seem like a minor inconvenience when it's actually near game-breaking.

dotme

Apache_Kid wrote: »

Why does ZoS keep referring to this problem as "long loading screens?" These loading screens are not long they are infinite...

In fairness.. Gina did acknowledge that they're endless. But part of the job description is probably to put as much of a positive spin on things as possible.

ZOS_GinaBruno wrote: »

Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

Apache_Kid

dotme wrote: »

Apache_Kid wrote: »

Why does ZoS keep referring to this problem as "long loading screens?" These loading screens are not long they are infinite...

In fairness.. Gina did acknowledge that they're endless. But part of the job description is probably to put as much of a positive spin on things as possible.

ZOS_GinaBruno wrote: »

Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

Fair enough. They did acknowledge it. I stand corrected. Would still like to see the title of thread changed.

Acidlite

@jaschacasadiob16_ESO
Well let's see, were you playing on my console? Didn't think so. I am catching load screens in dungeons, traveling in same zone, in trials, in VMA, in PVP, in battlegrounds.
Basically only time I don't get load screens is traveling to different zones. So yea it's unplayable.

Your knee pads seem to be a little worn, you may want to pick a new set on black Friday.

RMerlin

LarsS wrote: »

2. People in your Group sometimes only show up as Group marker close to the ground. This effect is only seen by some in the Group, it disapears after a port.

This bug has actually been in the game since launch day (or close to that).

Asgari

i7-770k
GTX 1080
32gb ram
950 pro m.2


Load screens on load screens and some load screens windows asks me if i want to close the application

Morbash

I just want to hop in and say this has been excellent communication on ZOS' part. I tend to live up to my name whenever I critique your company's work, but this truly earns you guys and gals at ZOS a pat on the back. Now, if only you could extend this same level of communication to other aspects of ESO (such as PvP), I'd be thrilled.

Kay1

Besides the disgusting cockroach mount are we getting something else worth the 20 days of infinite loading screens?

Hurtfan

Wish the fix was in before Thanksgiving ::sigh:: but thankful a fix is on the way next Tuesday...

I didn't have much time to play yesterday so I was PvPing solo, which lead to getting killed a lot, I was re-logging so much I couldn't tell if I was coming or going sometimes...

Sunburnt_Penguin

Heavy moderation in this thread towards people showing their frustration at ZOS.

Sygil05

Morbash wrote: »

I just want to hop in and say this has been excellent communication on ZOS' part. I tend to live up to my name whenever I critique your company's work, but this truly earns you guys and gals at ZOS a pat on the back. Now, if only you could extend this same level of communication to other aspects of ESO (such as PvP), I'd be thrilled.

The communication only improved after a general uproar over the initial lack of communication. It's great that they finally realized they were doing a disservice to the community by trying to hide the issue and the update from Gina about the fix was exactly what was needed, but I wouldn't go congratulating them on a great job when it took numerous threads in the general discussion folder to prompt them into action.

Hopefully, the next time something like this occurs, they'll take a more proactive approach to informing the player base. That's when I think they deserve a "pat on the back".

Karivaa

IwakuraLain42 wrote: »

Karivaa wrote: »

Agalloch wrote: »

Please ZOS , learn from other MMOs

For any issue with the game the devs of Black Desert give compensations like :

http://bddatabase.net/us/item/16094/

They deploy patches and fixes very quick....and they not let a problem to stay weeks .

Please ZOS , i love ESO, but there is something wrong in your management regarding patches and fixes.

Why you make unscheduled maintenances ( remember the patch 2.6.9 ? https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9 ) and not make an unscheduled one for fixing the loading screens?




English is not my native language.

Yes!!! I played wow for years and this would have been inexcusable! They patch stuff immediately and would have rolled it back immediately if they broke it that much. Zos, what is the problem???

You haven't paid any kind of attention did you ? This is not the way software distribution works on Consoles, everything that goes live needs to pass Sony/Microsoft. I'm actually pleasantly that they could convince Sony to release the patch this early. And even on PC/Mac this change is more then just a simple "roll-back", this stuff needs to be tested or do you really want a patch ruins even more ?

Oh I’m well aware of how it works. Do Sony and Microsoft have a way for developers to test their games prior to console releases? Why was this not done?

eso_lags

so literally 1 month of no pvp and you guys cant even give that damned nix ox mount to EVERYONE?? I appreciate it, and i do own morrowind so ill get it, but this issue has caused TWO PLATFORMS to go A MONTH without pvp.. I just think you guys should do something or at least give the mount to everyone.

ACESsiggy

Old rig here with a standard 1tb hard drive and have had no load time issues during the screens. If anything it has gotten better since I first played this game (just getting back to eso). I have gtx 560 ti and the old school quad core 3.0ghz q9650. Basically all the recommended specs at release.

So hopefully whatever you fix for these other rigs won’t cause load times like they were at release.

ZOS_Ragnar

We have removed several posts that were off-topic and did not contribute to the discussion. If you want to discuss other aspects of the game we ask that you ether find a thread that is currently discussing that topic or create a new one. Please keep this thread focused on the load screen issue.

leemcky

Prior to cwc, if i loaded into a populated area, my sound would cut off and i would hit a random very long loading screen just walking around. I assume thats going to start happening again when we revert to old patch?

leemcky

I do appreciate the fact that there is a more permanent fix in the works however.