Main Thread for Long Loading Screens

maxjapank

Issues with loading screens when a group member dosen't render properly in Cyrodiil have been happening since well before Clockwork. So I'm not sure how an issue introduced with Clockwork is going to fix that.

geonsocal

AnviOfVai wrote: »

Wow.

I Thank you for the responce once again, and thank you for explaning it so throughly, but I have to agree with nearly everyone here...how did this get through testing? It is pretty bad especially for the people who subscribe, I do hope those customers get some kind of reimbursement.

Unfortunatly as much as all of us unlike this not much we can do but wait until its fixed.

I suggest PVP players give Battlefront 2 a go i'm having a blast.

killing em softly with the gifs

Apache_Kid wrote: »

ADarklore wrote: »

For those who want an example of this happening before... try Orsinium. I believe it was almost two months before some players could log in and finish their crafting writs there, each time they tried they crashed, some players had to send ZOS tickets because their characters were stuck there.

Further, those complaining about wanting compensation, the 'game' is not inaccessible or broken, a specific section of the game- much like Orsinium was- is problematic. If 90% of the game is working fine, then they're not going to compensate anyone simply because the one section you are choosing only to play doesn't work... go play in another area until it's fixed. If they started compensating now, they'd set a precedent, and any problem from then on would have players using this precedent to demand compensation... the easiest way is to not compensate anyone.

Also, for those who don't get it, ESO+ isn't enough to support the game... if it were, it would have stayed subscription based. Fact is, ESO+ is just icing on the cake, the real cake, the real aspect that supports the game are Crown Store purchases. So saying you're going to cancel ESO+ doesn't cause ZOS to blink twice, it didn't support the game before, isn't supporting it now, so they're not going to listen to your tantrums.

Sorry I refuse to adopt an attitude where i just excuse things that don't work. The squeaky wheel gets the grease.

this ladies and gentlemen - this the approved solution, wish i was better at it myself...

gp1680 wrote: »

Thogard wrote: »

Oh hey, i was right about what was causing the problems.

*pats self on back*

As far as the solution, you guys just need to update the criteria that prompts a 'load check' and 'load complete' to match the new priorities (or pipeline as you call it) for textures... and make sure the precache file priority is actually working.

infinite loading screens have been around for a while. its always the same problem.

And on xbox.. its not an issue when people zone in.. its an issue when they die and respawn. Why? because the first time they zone in, they dont have any of the models cache'd.

The cache needs to be updated to match the new loading priorities, and the load screen's criteria for passing into the actual game need to be updated as well..

qq

Need a job @Thogard ? If we're lucky, one may open up soon. Have resume handy.

ha...i had the same exact thought

SirAxen

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

SirAxen wrote: »

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Nah. You guys are done. You won’t be getting my subscription back. This is ridiculous. A MONTH of being completely unable to play the one element of the game I play?!? If Netflix or Hulu did this, they would no longer be in business.
But it’s okay for y’all? Nah. Good riddance.

If you play ESO only for the PVP then good riddance, indeed. There is a ton of PVP centric games out there. ESO is an MMORPG and has a metric *beep* ton of content outside of Cyrodiil.

People want to play a large portion of the game that is broken. There being "a ton of PvP centric games out there" does not change that. I promise you that none of us care about your suggestions on how we spend our free time.

Where did I suggest anything? I stated a fact about the game of Elder Scrolls Online. There is so much more to this game than PVP'ing in the Heartland. If you can't handle PVP being a cluster for a few weeks then maybe the game isn't for you, since you're blatantly ignoring the other 99% of it.

Considering you hardly PvP, you have no place to comment on the state of PvP or what someone else enjoys. So, stow it.

Yet here you are. If you don't like something, you stow it.

This is a message board/forum. One of it's main functions is literally for players to use it to cite issues with the game and things they don't like.

The issue has been addressed already and has been confirmed to have a fix on the way. At this point, you're just being redundant. Take a break from the game, go play something else in the meantime.

AnviOfVai

geonsocal wrote: »

AnviOfVai wrote: »

Wow.

I Thank you for the responce once again, and thank you for explaning it so throughly, but I have to agree with nearly everyone here...how did this get through testing? It is pretty bad especially for the people who subscribe, I do hope those customers get some kind of reimbursement.

Unfortunatly as much as all of us unlike this not much we can do but wait until its fixed.

I suggest PVP players give Battlefront 2 a go i'm having a blast.

killing em softly with the gifs

Kram8ion

Soo is this right?
They’re not fixing but just going back to an old patch and later they’ll try the cwc patch to see if it works again?

Apache_Kid

SirAxen wrote: »

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

SirAxen wrote: »

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Nah. You guys are done. You won’t be getting my subscription back. This is ridiculous. A MONTH of being completely unable to play the one element of the game I play?!? If Netflix or Hulu did this, they would no longer be in business.
But it’s okay for y’all? Nah. Good riddance.

If you play ESO only for the PVP then good riddance, indeed. There is a ton of PVP centric games out there. ESO is an MMORPG and has a metric *beep* ton of content outside of Cyrodiil.

People want to play a large portion of the game that is broken. There being "a ton of PvP centric games out there" does not change that. I promise you that none of us care about your suggestions on how we spend our free time.

Where did I suggest anything? I stated a fact about the game of Elder Scrolls Online. There is so much more to this game than PVP'ing in the Heartland. If you can't handle PVP being a cluster for a few weeks then maybe the game isn't for you, since you're blatantly ignoring the other 99% of it.

Considering you hardly PvP, you have no place to comment on the state of PvP or what someone else enjoys. So, stow it.

Yet here you are. If you don't like something, you stow it.

This is a message board/forum. One of it's main functions is literally for players to use it to cite issues with the game and things they don't like.

The issue has been addressed already and has been confirmed to have a fix on the way. At this point, you're just being redundant. Take a break from the game, go play something else in the meantime.

I've done many other things besides play the game. What is it with people on this message board feeling the need to tell others how to spend their free time? It's really weird.

I've had no choice but to not play as PvP has been my preferred content lately. Did some vMA but once I got what I needed I was out of there as getting stuck in infinite load-screens inbetween stages is annoying.

As someone who paid a $15 premium tier sub for the last month, I am interested to see if we who sub are getting any compensation for this bug breaking PvP on Xbox for one whole month. Doesn't look like that will be coming. Now I need to assess on whether or not I need to continue subbing and making purchases from the store.

Now can we discuss your weird obsession with what games I am playing?

Auldjohn

Two days ago no problem with Loading Screens on PC NA. Character was in Auridon, Vuikhel Guard, PvE searching for the Orc Ambassador. Also toon successfully traveled to Orsinium Merchants Gate with no transition screen issues even after NPC combat death by small mob of the Reach followed by resurrection.

Windows 10 Home x64, Intel i7 @6800, 1 TB SATA, 16 GB RAM, nVidia GTX960M GPU, 4 GB VRAM.

Logout > Quit, Login later still all was fine in my case.

RMerlin

maxjapank wrote: »

Issues with loading screens when a group member dosen't render properly in Cyrodiil have been happening since well before Clockwork. So I'm not sure how an issue introduced with Clockwork is going to fix that.

Seems like it's a totally different issue indeed, which sadly means the infinite load screens we've been experiencing for years aren't going to be fixed with this patch

RMerlin

Kram8ion wrote: »

Soo is this right?
They’re not fixing but just going back to an old patch and later they’ll try the cwc patch to see if it works again?

No, it means that it will take more time for them to get to the bottom of the cause, so rather than have everyone wait for it to happen, they are reverting to known working code, and will spend more time analyzing what's wrong with the new code, and hopefully merging a fixed version of it in the future.

It's usually the sensible thing to do when dealing with a regression that you can't fix quickly - revert to known good code, and work on the broken code offline.

And this is actually what was posted already...

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

nathan_bri

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

I am really surprised that you don’t provide fallback options when something like this is not working. There should be some sort of a timeout value associated with any client/server interactions of this complexity, with some sort of default “well, let’s just do this,” option it chooses when the timeout value has been reached. In this case, you could have attempted to load the textures a certain way and, when the timeout value had been reached, you just load some simple set of textures that you know always work in every situation. You could even alert the user in the chat panel that a bug was detected and simple textures were loaded so that the player could continue playing. It’s no ideal, but being able to play is better than be made to wait forever.

Thogard

maxjapank wrote: »

Issues with loading screens when a group member dosen't render properly in Cyrodiil have been happening since well before Clockwork. So I'm not sure how an issue introduced with Clockwork is going to fix that.

The issue with that whole group member thing is caused by the system thinking it cache'd your groupmate, when in actuality it didn't... the loader continuously tried to load your groupmates' graphics, but your cache file keeps saying "It's already there i promise!" and this goes on for infinity.

The problem on xbox is a similar root problem but a different cause. The similar root problem is that its the cache saying something is loaded when it actually isn't. The difference is that it isn't a groupmate... it's virtually everything.

The new patch changes which files are rendered "super clear', "kinda clear" "blurry" etc.... you notice how when you zone in things might start off low qual and then improv? What this most recent patch does was change the order in which those things go from low quality to high quality. It emphasized this in PvP - huge emphasis on player characters.

Why is this a problem? Well you might cache a high quality file, when in fact it should be low quality based on how far away they are.... Or vice versa. Lot of combinations. But when your loader checks to see if the file is the right "quality" and finds out that it isn't, it goes to the loading screen. then your cache keeps saying "IT IS the right quality i promise!" and the system repeats.

Same root problem but different catalyst.

They need to change the precache files (or whatever they call the files that are stored on your RAM / VRAM, as opposed to the files it has to load as you walk in range) priority to match their new rendering (shading?) priority. That's all.

As for why this is a problem on xbox and ps but not PC? i'd bet it has something to do with the RAM and the fact that its storing too many high quality files and then trying to load the low qual ones... in PC it can just dump the spare data in your regular ram or even on the hard drive.. and also on PC we can easily delete our shader cache file, whereas i don't think xbox and ps4 allow that..

I'm probably grossly oversimplifying things . I'm actually a stock broker, not a programmer. but i used to program a fair amount back in the day.

SirAxen

Apache_Kid wrote: »

SirAxen wrote: »

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

SirAxen wrote: »

Apache_Kid wrote: »

SirAxen wrote: »

davidj8291 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Nah. You guys are done. You won’t be getting my subscription back. This is ridiculous. A MONTH of being completely unable to play the one element of the game I play?!? If Netflix or Hulu did this, they would no longer be in business.
But it’s okay for y’all? Nah. Good riddance.

If you play ESO only for the PVP then good riddance, indeed. There is a ton of PVP centric games out there. ESO is an MMORPG and has a metric *beep* ton of content outside of Cyrodiil.

People want to play a large portion of the game that is broken. There being "a ton of PvP centric games out there" does not change that. I promise you that none of us care about your suggestions on how we spend our free time.

Where did I suggest anything? I stated a fact about the game of Elder Scrolls Online. There is so much more to this game than PVP'ing in the Heartland. If you can't handle PVP being a cluster for a few weeks then maybe the game isn't for you, since you're blatantly ignoring the other 99% of it.

Considering you hardly PvP, you have no place to comment on the state of PvP or what someone else enjoys. So, stow it.

Yet here you are. If you don't like something, you stow it.

This is a message board/forum. One of it's main functions is literally for players to use it to cite issues with the game and things they don't like.

The issue has been addressed already and has been confirmed to have a fix on the way. At this point, you're just being redundant. Take a break from the game, go play something else in the meantime.

I've done many other things besides play the game. What is it with people on this message board feeling the need to tell others how to spend their free time? It's really weird.

I've had no choice but to not play as PvP has been my preferred content lately. Did some vMA but once I got what I needed I was out of there as getting stuck in infinite load-screens inbetween stages is annoying.

As someone who paid a $15 premium tier sub for the last month, I am interested to see if we who sub are getting any compensation for this bug breaking PvP on Xbox for one whole month. Doesn't look like that will be coming. Now I need to assess on whether or not I need to continue subbing and making purchases from the store.

Now can we discuss your weird obsession with what games I am playing?

As long as you tell me your weird obsession with the exact same thing.

UppGRAYxDD

@ZOS_GinaBruno wouldn't a three day or weeklong console PTS have caught this? Also, thanks for giving constant updates, it helped to know that the team was on it. Now about Templar damage multipliers...

thelegion

Rip ESO pvp on xbox. There goes my subscription as well. Pretty much paid 15 bucks this month to stare at load screens for 2 weeks before you guys finally decided to dial back the changes that were made. Terrible.

TazESO

Thogard wrote: »

maxjapank wrote: »

Issues with loading screens when a group member dosen't render properly in Cyrodiil have been happening since well before Clockwork. So I'm not sure how an issue introduced with Clockwork is going to fix that.

The issue with that whole group member thing is caused by the system thinking it cache'd your groupmate, when in actuality it didn't... the loader continuously tried to load your groupmates' graphics, but your cache file keeps saying "It's already there i promise!" and this goes on for infinity.

The problem on xbox is a similar root problem but a different cause. The similar root problem is that its the cache saying something is loaded when it actually isn't. The difference is that it isn't a groupmate... it's virtually everything.

The new patch changes which files are rendered "super clear', "kinda clear" "blurry" etc.... you notice how when you zone in things might start off low qual and then improv? What this most recent patch does was change the order in which those things go from low quality to high quality. It emphasized this in PvP - huge emphasis on player characters.

Why is this a problem? Well you might cache a high quality file, when in fact it should be low quality based on how far away they are.... Or vice versa. Lot of combinations. But when your loader checks to see if the file is the right "quality" and finds out that it isn't, it goes to the loading screen. then your cache keeps saying "IT IS the right quality i promise!" and the system repeats.

Same root problem but different catalyst.

They need to change the precache files (or whatever they call the files that are stored on your RAM / VRAM, as opposed to the files it has to load as you walk in range) priority to match their new rendering (shading?) priority. That's all.

As for why this is a problem on xbox and ps but not PC? i'd bet it has something to do with the RAM and the fact that its storing too many high quality files and then trying to load the low qual ones... in PC it can just dump the spare data in your regular ram or even on the hard drive.. and also on PC we can easily delete our shader cache file, whereas i don't think xbox and ps4 allow that..

I'm probably grossly oversimplifying things . I'm actually a stock broker, not a programmer. but i used to program a fair amount back in the day.

Well done

pod88kk

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

Umph 2 more weeks, that's ok I only usually have to relog & hard reset once a day which over 8 hours of game play over 12 characters is ok. Once it gets fixed I'll be happy. Thank you for the info & not leaving us in the dark

Korpsy666

ZOS_GinaBruno wrote: »

KrishakPanettier wrote: »

ZOS, should have reverted to the old pipeline immediately, not two weeks later? With incremental updates, you should be able to roll back quickly if it impacts Live as much as it did.

Unfortunately, this is the fastest we can do this, and it is happening in an incremental patch. Big code changes like this aren't something we can quickly hotfix on console; it needs to go through a full patch with certification.

They can't do ot faster... They have to get the authorisation of sony and microsoft before they submite a new patch, not sure for pc game but for console it take hell before they can change something. Don't see the point of crying for your eso plus bill. You can continu to play game with this minor bug. Ya pvp suck but every other aspect of the game still continu to work fine. I'm playing every nigth and never got issue when i'm not in cyrodiil.

M093B

ZOS_GinaBruno wrote: »

Hey everyone,

We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

While we continue to work on fixing this issue fully, we’re going to be making two changes to an upcoming incremental patch. First, we’re going to be reverting to the old pipeline which doesn’t have this issue, but may affect how quickly you see other characters loading in (this will essentially be the same as it was before Clockwork City). Further, we’re introducing a new failsafe that will force your load screen to drop after two minutes if it is only waiting on textures. This patch is currently with first party certification for testing; the patch for PlayStation 4 and PC/Mac will be published next Tuesday, November 28. The patch for Xbox One requires a bit more time with first party certification, and we’re targeting a publish during the week of December 4.

In the future when we have a more permanent fix, we plan to re-enable the new pipeline because it makes for better game performance, but when we do that, we’ll be adding the equivalent of a switch on our side that we can turn off (to fall back to the old system) if we see these kinds of issues crop up again, rather than make you wait for another patch.

We sincerely apologize for the disruption this has caused, and we will endeavor to make sure that problems like these aren’t introduced in the future when adding new systems or making performance enhancements.

I understand but I am afraid a apology isn't enough, I want some kind of recompensation on in-game contents. I think that the least you should do

blindy107

Meh

CiliPadi

Meh, thanks for the update anyways. Too late. I have already given up on this game.

LarsS

There is 2 older grafical bugs which existed Before CWC related to porting and ressing. These are unrelated to which type of PC you have. These are mainly in cyro I think.
1. After porting or resing in camp some ground grafical elements like grass are missing. The elements reapear if you move away from your startingpoint after a while, so I guess it only afects the local area where you appear.
2. People in your Group sometimes only show up as Group marker close to the ground. This effect is only seen by some in the Group, it disapears after a port.

Weps

ADarklore wrote: »

For those who want an example of this happening before... try Orsinium. I believe it was almost two months before some players could log in and finish their crafting writs there, each time they tried they crashed, some players had to send ZOS tickets because their characters were stuck there.

Further, those complaining about wanting compensation, the 'game' is not inaccessible or broken, a specific section of the game- much like Orsinium was- is problematic. If 90% of the game is working fine, then they're not going to compensate anyone simply because the one section you are choosing only to play doesn't work... go play in another area until it's fixed. If they started compensating now, they'd set a precedent, and any problem from then on would have players using this precedent to demand compensation... the easiest way is to not compensate anyone.

Also, for those who don't get it, ESO+ isn't enough to support the game... if it were, it would have stayed subscription based. Fact is, ESO+ is just icing on the cake, the real cake, the real aspect that supports the game are Crown Store purchases. So saying you're going to cancel ESO+ doesn't cause ZOS to blink twice, it didn't support the game before, isn't supporting it now, so they're not going to listen to your tantrums.

Just a bunch of crap. I'm sorry but it is what it is.
This wasn't a bug that happened to just one part of the game or one area. You know, if it was only PvP related, or just one trial was broken, or just the pledges were inaccessible I could somehow justify it or "get over it". But in this case we're talking about the game being broken at its core. I mean, one of the main feature they introduce to improve performances caused the game to fail. And it wasn't even that predictable that you could out-smart it by simply going to playing in another area.
Because you got stucked while traveling away from it, in the emptiness. Then after you relogged in you could get stuck in the same empty area if a dolmen happened to be up. Heck, people I know got stucked while riding on their mount in the middle of Alik'r desert. What is supposed to be a broken game in your imagination? Like you load perfectly but you just get a blank screen?

Again, PvP was nearly unplayable. Almost all trials forced you to log out and back in at least 3 times even in normal runs. Pledges could get you stuck while traveling in and / or out. Moving between areas could get you stucked.
I payed 15 bucks to stay at my house deconstructing stuff?
You know, the compensation could very well be something that hasn't a real tangible value in the real world.
Could be bank space. Could be a bunch of transmutation crystals. Could be a lot of things that are already free inside the game without them establishing a precedent.

itscompton

ZOS_GinaBruno wrote: »

KrishakPanettier wrote: »

ZOS, should have reverted to the old pipeline immediately, not two weeks later? With incremental updates, you should be able to roll back quickly if it impacts Live as much as it did.

Unfortunately, this is the fastest we can do this, and it is happening in an incremental patch. Big code changes like this aren't something we can quickly hotfix on console; it needs to go through a full patch with certification.

Could you please explain how such a serious coding error, that is omnipresent for all users of all consoles versions, didn't get caught in the QA process leading up to the release of the CWC patch for consoles? It's hard to imagine the QA test team for the console versions (if there is such a thing?) didn't catch this if they spent any time at all in Cyrodiil. It's not exactly a hard bug to replicate while there. I'm sure we'll all be quite pleased when this is fixed but I'm also willing to bet fixing it won't completely dispel the massive amount of ill will garnered by the fact that such a broken patch was released at all.

Agalloch

Please ZOS , learn from other MMOs

For any issue with the game the devs of Black Desert give compensations like :

http://bddatabase.net/us/item/16094/

They deploy patches and fixes very quick....and they not let a problem to stay weeks .

Please ZOS , i love ESO, but there is something wrong in your management regarding patches and fixes.

Why you make unscheduled maintenances ( remember the patch 2.6.9 ? https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9 ) and not make an unscheduled one for fixing the loading screens?




English is not my native language.

kwisatz

Kilandros wrote: »

ZOS_GinaBruno wrote: »

The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

Umm, the infinite loading screens have been an issue in Cyrodiil for nearly a year now.

I'd say more than a year.

I't been a very long time suffering this issue. I remember, long ago, they stated that the loading screen issue was due to something related to the quest log: longer the log, longer the loading screen.
Then they claimed they fixed it. Maybe they did something, but it was never "fixed": every single day, in the group, we have few "winners" unable to play normally. Today you, tomorrow me... for years.

jaschacasadiob16_ESO

Twohothardware wrote: »

Are you guys considering any compensation for at least the ESO Plus subscribers? Like free Crowns or one of the new mounts from the Flame Atronach Crown Crates or something if you're currently subscribed? Would go a long ways to show you guys care about your player base that invest monthly into the game when a game breaking issue like this comes up and takes you guys a full month to address.

And maybe you would like to decide which mount you get? Or would you prefer one of those hidden that you can't buy with gems? It's a game, you should have fun, not get frustrated. What you ask is totally exagerated.

jaschacasadiob16_ESO

ZOS_GinaBruno wrote: »

Hey everyone,
We’d like to explain what happened to cause the recent issue with long loading screens, and what we’re doing to make sure it doesn’t happen again. The source of the long loading screens came down to a bug we introduced in the Clockwork City DLC.

So, what was the bug? In Update 16, we added in a new system that refined the character texture loading pipeline as part of our ongoing effort to increase performance and framerate in high-intensity situations (such as in Cyrodiil and densely-populated cities). Unfortunately, this new pipeline was causing some character textures to get lost, which was causing the load screen to never drop because there were still textures that need to be loaded.

The fail safe is just a hack. You guys are adding a huge tech debt to pay in the future. I hope that time will be given to the devs to fix this. Usually these hack stay there undocumented just to explode in six months.

ZEN is not the only videogame company that does not do unit testing and continuous integration. Most do not, given the pressure to publish new content. This, anyway, would have been avoided with CI and proper tests.

jaschacasadiob16_ESO

Acidlite wrote: »

yea my subbing days are over, Whether I keep playing is a matter of how addicted I get to whatever game I pick up tomorrow....cant go through all of Thanksgiving break from work with no gaming.
The updates are appreciated but an entire month with a game unplayable when people like me have been subbing for quite a while is just too much with a game that has been out for 2.5 years

It feels like watching Jersey Shore. What a drama! The game was not unplayable. Some activies were more affected than others (PvP, Aetherial Archive, ...) but overall the game was playable as usual.

The game is out since 2014 but evolves. New features and improvements are added every week. Not all of them are perfect. You should understand this and be supportive. Otherwise, if Microsoft Office/Libre Office crashes what you gonna do? Stop writing for the rest of your life?

Buffler

jaschacasadiob16_ESO wrote: »

Acidlite wrote: »

yea my subbing days are over, Whether I keep playing is a matter of how addicted I get to whatever game I pick up tomorrow....cant go through all of Thanksgiving break from work with no gaming.
The updates are appreciated but an entire month with a game unplayable when people like me have been subbing for quite a while is just too much with a game that has been out for 2.5 years

It feels like watching Jersey Shore. What a drama! The game was not unplayable. Some activies were more affected than others (PvP, Aetherial Archive, ...) but overall the game was playable as usual.

The game is out since 2014 but evolves. New features and improvements are added every week. Not all of them are perfect. You should understand this and be supportive. Otherwise, if Microsoft Office/Libre Office crashes what you gonna do? Stop writing for the rest of your life?

PVP on console is unplayable. You enter, if you die, unless you get a rez you have to reboot your entire xbox. I don't pve at all. Its boring, unskilled, repetitive nonsense and not what i bought the game for. Therefore, for me the game is unplayable. PVP was advertised as a major part of ESO back pre release and it has been neglected ever since. I purchased Morrowind on the basis it had no cp battlegrounds, the next dlc they got rid of that. Its shambolic at best. Be supportive, you may be a snowflake and blindly accept whatever broken content zenimax throw at you. I however, will not.

AnviOfVai

Buffler wrote: »

jaschacasadiob16_ESO wrote: »

Acidlite wrote: »

yea my subbing days are over, Whether I keep playing is a matter of how addicted I get to whatever game I pick up tomorrow....cant go through all of Thanksgiving break from work with no gaming.
The updates are appreciated but an entire month with a game unplayable when people like me have been subbing for quite a while is just too much with a game that has been out for 2.5 years

It feels like watching Jersey Shore. What a drama! The game was not unplayable. Some activies were more affected than others (PvP, Aetherial Archive, ...) but overall the game was playable as usual.

The game is out since 2014 but evolves. New features and improvements are added every week. Not all of them are perfect. You should understand this and be supportive. Otherwise, if Microsoft Office/Libre Office crashes what you gonna do? Stop writing for the rest of your life?

PVP on console is unplayable. You enter, if you die, unless you get a rez you have to reboot your entire xbox. I don't pve at all. Its boring, unskilled, repetitive nonsense and not what i bought the game for. Therefore, for me the game is unplayable. PVP was advertised as a major part of ESO back pre release and it has been neglected ever since. I purchased Morrowind on the basis it had no cp battlegrounds, the next dlc they got rid of that. Its shambolic at best. Be supportive, you may be a snowflake and blindly accept whatever broken content zenimax throw at you. I however, will not.

I am in the same boat as you. It is unplayable on PS4 as well unless you are running in a huge zerg and you have people to res you. Most players are also playing on the most populated alliance as well because of this, meaning there is no one to kill anyway, I'm also looking into other pvp games, if anyone has something similar to the way Cyrodiil is (but fixed lol) please send me a message