Unable to Log In to Game, Site, or Support

CountEdmondDantes

Okay, in the name of full disclosure, this is the e-mail I just received from Zach marking the ticket as solved:

Greetings,

Thank you for your patience and cooperation through this process. After a thorough investigation, we have been able to successfully restore your Elder Scrolls Online account!

Keep Your Blades Sharp Friend,
Zach B.
The Elder Scrolls Online Team

Better than some of the other e-mails I've seen.

NeillMcAttack

Holy moly, this was an intense thread to read!!
With the ticking of an impending account deletion, waow!

Bravo ZOS, had us all going there, quite the drama indeed, hehe!!

In seriousness, I'm glad you all got sorted in the end. It doesn't excuse the lack of quality, but at least it wasn't a catastrophic event, so that's nice I guess.

Skardcssdr

CountEdmondDantes wrote: »

Okay, in the name of full disclosure, this is the e-mail I just received from Zach marking the ticket as solved:

Greetings,

Thank you for your patience and cooperation through this process. After a thorough investigation, we have been able to successfully restore your Elder Scrolls Online account!

Keep Your Blades Sharp Friend,
Zach B.
The Elder Scrolls Online Team

Better than some of the other e-mails I've seen.

Same mail to me..... Automatic maybe?

NaysaSimone

I didn't even get a mail... Lucky I just jumped on to see but thankfully I am back up and running. Every one else?

Ecstatica

I got this mail:

Thank you for this update. We are willing to make a one-time exception and have reactivated this account pending further investigation. You should be able to enter Tamriel with no further issues, and the time constraint has also been removed. Thank you for your understanding!

Willing to make a one-time exception!? This really annoys me, I'm tempted to stop subbing.

Caligulove

I feel the same way. As it stands, I will never spend money on anything from Arkane Studios, Bethesda Game Studios, ID Software, or any of Zenimax Media's other subsidiaries.

Enodoc

kportob16_ESO wrote: »

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Wouldn't the solution be to revoke Morrowind access? This is not the way to run an early access program, and the callous response to it was ridiculous. Compensation is in order, IMO.

Yes it would be. But for some inexplicable reason, Morrowind isn't just an on/off flag for an account. It's a completely different account type.

Valen_Byte

update... my account is all better now. Is everyone else back in?

Caligulove

I'm back in. I hope everyone who ran into this got that sorted.

Elsonso

May we all live in interesting times, eh?


Glad people are getting this resolved.

Edit: somehow managed to Ctrl-X half the comment.

Luis_Razuc

Unfortunately, it wasn't just Amazon that messed up it seems. I preordered mine from gamestop first. They messed that up and sold me the normal edition, even though I told them physical collectors edition. Tried getting them to fix it before it was sold out, but either the employee there was incompetent, or just trying to get+keep my order wrong. Cancelled and tried Walmart since they had it available. Never tried preordering anything from them before, but figured I would at least try. They ended up cancelling on me due to backorder.

Got the email that was being mentioned for ESO+ being cancelled, but haven't had my account suspended as far as I know. Been offline for nearly 2 weeks due to work. I did finally get MCE, but still waiting on it to be delivered. For reminders being sent out to activate morrowind, I received one through email, however the one I received did not come from the authorized emails listed in the phishing scams thread in general discussion