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Skardcssdr

Account reactivated

CountEdmondDantes

My account has also been reactivated. Thank you, @ZOS_GinaBruno, for your assistance with this situation.

But a question: If our account as been reactivated, and it shows that we have the Morrowind edition, do we need to do anything else IF WE PURCHASED THE PHYSICAL COLLECTORS EDITION?

The reason I ask is mine reads: The Elder Scrolls Online: Morrowind Digital Edition. Account status active: ESO Plus Cancelled. Then below that "You have 51 days of ESO Plus time remaining."

So before I resub for ESO Plus, is there anything further that I need to do with my key code or other documentation.

Thanks.

Edit: An image is worth a thousand words. Note the digital edition reference and I purchased the physical edition (it may be okay, just trying to avoid future problems):

koekie1991b16_ESO

Reactivated. Thanks.

Caligulove

I had someone at home kind enough to go and get my game case and give me the code. Stupid Elder Scrolls universe and it making me go against my principles. I don't buy CraveTV because I hate the idea of giving Bell money, for example. The geniuses like Michael Kirkbride and co made an awesome universe, so I line the pockets of those trying hard to out-EA EA.

Caligulove

koekie1991b16_ESO wrote: »

Reactivated. Thanks.

I'm glad to hear you got back in. What a cluster****.

koekie1991b16_ESO

kportob16_ESO wrote: »

koekie1991b16_ESO wrote: »

Reactivated. Thanks.

I'm glad to hear you got back in. What a cluster****.

Thanks man. It is indeed a terrible way of treatment anyway. I barely slept tonight with the idea my account might get a permanent ban without me being guilty.

Despite that, its not like ESO costumer service is godsend, it doesn't come an inch close to blizzard's for example. So I was like, its over man....

They need to fire the guy that made that message tho. If anything is inhumane, its telling your loyal costumers, "you have 24 hours, bye, im going home" ! Sleep well.

We should be compensated for this tbh.

Ecstatica

koekie1991b16_ESO wrote: »

We should be compensated for this tbh.

I was quite surprised nothing was offered, I have to say.

Caligulove

Just the stress of it all warrants some compensation. I blame the support management. Having worked in customer support for nearly 10 years for a few different companies, management creates the culture in the support department. Bad management creates miserable employees which creates miserable customers. I'm thankful for being in a place with good management, finally.

Indigo_Shade

It looks like I mis-read the early access stuff that was posted, and so part of my problem with getting everything canceled is on me. Having said this, I actually did not care about the early access stuff, and thought that no matter what, I had to prove I purchased Morrowind. So I did what I thought I had to do, and in consequence, screwed myself anyways.

Now, I've heard that some players did something intentional to get into Early Access and game the system, which is wrong. I'm happy to support a game that I love, and am not am only a ESO+ sub, I've purchased about $100 worth of crowns over the 7 months I have been playing.

I hope the next Chapter content is handled differently. If we pre-order ANY edition, don't leave anyone out of this, like people who pre-ordered a physical disk of Morrowind Standard. Forget the early access stuff.

And for the record, I read, read, read a lot about ESO. I THOUGHT I did the right thing for getting access to Morrowind on June 6th. Anything else was gravy as far as I was concerned, and I did not expect anything other then the physical disk and having access to the content once I provided the Morrowind Standard game code on June 6th.

getemshauna

Unbanned.

CountEdmondDantes

Indigo_Shade wrote: »

It looks like I mis-read the early access stuff that was posted, and so part of my problem with getting everything canceled is on me. Having said this, I actually did not care about the early access stuff, and thought that no matter what, I had to prove I purchased Morrowind. So I did what I thought I had to do, and in consequence, screwed myself anyways.

I hope the next Chapter content is handled differently. If we pre-order ANY edition, don't leave anyone out of this, like people who pre-ordered a physical disk of Morrowind Standard. Forget the early access stuff.

And for the record, I read, read, read a lot about ESO. I THOUGHT I did the right thing for getting access to Morrowind on June 6th. Anything else was gravy as far as I was concerned, and I did not expect anything other then the physical disk and having access to the content once I provided the Morrowind Standard on June 6th.

It seems like the far easier way to handle it would be to deliver access codes at the time of purchase. So if I buy the physical collectors edition from Amazon, my access code is delivered at the time of purchase rather than when I get the box.

Or just get rid of the physical disks completely. We buy an access code and download directly from the ESO website (or wherever). The box contains the "cool stuff."

Then when early access drops, we get it like everyone who bought the digital edition and ... done.

TerraDewBerry

grkkll wrote: »

The response to my ticket reads...

"We see that this account has applied a Morrowind Standard Edition code to this account. After consideration, we have graciously decided to reactivate the account and set it to good standing, even though this account's Early Access was given as a result of pre-ordering the Collector's Edition"

Yet my invitation to early access reads....

*The ESO Base Game is required to purchase the ESO: Morrowind Standard or Collector's Edition Upgrades.

I don't call this gracious at all

Oh..nonononono.... please tell me after this mess that their response is not to use the phrase "After consideration, we have graciously decided to..." Where on earth is the phrase "We are so sorry for..... and then just start listing all the ways they messed this up.. like, having such a short time that people had to put in their codes (2 days after launch is really not that long considering how the mail and retail service can mess things up), locking people's game and account so they can't even access customer service, locking people's PS4 accounts when they weren't linked to their PC accounts and never even bought Morrowind on the PS4 account, using an automated robot to respond to customers in a crisis regarding their accounts that it seems for the most part, ESO caused, telling many of those customers who had their accounts suspended that they would have 24 more hours and then being delayed in giving them access to their game and accounts (again)... Sorry, I can't even keep track of all the ways this has been messed up, but that would be a starting point I think for the "We are so sorry for" list that they should have responded with.

modaretto

Indigo_Shade wrote: »

I hope the next Chapter content is handled differently. If we pre-order ANY edition, don't leave anyone out of this, like people who pre-ordered a physical disk of Morrowind Standard. Forget the early access stuff.

wasn't there already the same type of problem when people bought content through steam and had the exact same account ban issues? it just shows nothing has changed or improved.

they really made quite a number of people feel like *** with this

Vyle_Byte

Ahnastashia wrote: »

Oh..nonononono.... please tell me after this mess that their response is not to use the phrase "After consideration, we have graciously decided to..." Where on earth is the phrase "We are SO SORRY FOR..... and then just start listing all the ways they messed this up.. like, having such a short time that people had to put in their codes (2 days after launch is really not that long considering how the mail and retail service can mess things up), locking people's game and account so they can't even access customer service, locking people's PS4 accounts when they weren't linked to their PC accounts and never even bought Morrowind on the PS4 account, using a automated robot to respond to customers in a crisis for their accounts that it seems for the most part, ESO caused, telling many of those customers who had their accounts suspended that they would have 24 more hours and then being delayed in giving them access to their game and accounts (again)... Sorry, I can't even keep track of all the ways this has been messed up, but that would be a starting point I think for the "WE ARE SO SORRY" list that they should have responded with.

I concur. This is their screw up, big time and customer service is nothing but a bunch of automated messages, they have no right to call themselves "gracious" after what they've put ppl thru.

My husband is still getting automated messages after trying to explain to them that he is NOT buying morrowind now and no one is actually reading these damn mails, they keep saying to enter a code. Customer service is a joke and has been since b2p went into effect. How is anyone supposed to actually get help with their account if something wonky happens when there's not even a real person to talk to?

Its great that some of you have had your accounts restored, totally stoked for you guys. Im just afraid that my husbands odd circumstance is gonna end up costing him his game. And it all started with Amazons screw up, this has not been a good experience for us from the start.

"Gracious" lol nothing gracious about this situation.

Enodoc

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Darlon

grkkll wrote: »

The response to my ticket reads...

"We see that this account has applied a Morrowind Standard Edition code to this account. After consideration, we have graciously decided to reactivate the account and set it to good standing, even though this account's Early Access was given as a result of pre-ordering the Collector's Edition"

Yet my invitation to early access reads....

*The ESO Base Game is required to purchase the ESO: Morrowind Standard or Collector's Edition Upgrades.

I don't call this gracious at all

No offense, but wasn't it that early access was only for the digital versions and/or the physical CE (so not for standard physical), and that that's what they're referring to ??

TerraDewBerry

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Ok.. that makes at least a little more sense if that's what some people were doing. I'd take their account away from them, too. But, it seems a lot of innocent people got caught up in that as well, and maybe this was something that should have been handled by humans able to differentiate between the guilty and innocent players.

grkkll

[/quote]
So did you pre-order the Collector's Edition, or the Standard Edition? Early Access was only for Digital Upgrades (both Standard and Collector's, and was activated automatically) or purchasers of the Physical Collector's Edition (not the Standard Edition, and this was activated by filling in the application form).[/quote]

Pre-ordered standard DVD from my local GAME shop. ESO invited me to join early access by sending a copy of the receipt and pre-order number. This clearly stated standard edition and they allowed me early access effectively certifying my access as valid.

Rohamad_Ali

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Or ... People noticed all the problems with Morrowind battlegrounds , cancelled and expected to go back to regular ESO automatically . Some people got a broken toy in their box , cancelled and returned the item for a refund thinking they would go back to regular ESO with no expansion but got banned again . Or ...delivery was so late they cancelled and expected to resume regular access .

I don't think very many people with a valid reason for cancelling expected to be banned or get anything for free . They just expected to go back to basic access for what they do own .

I got Morrowind for free from ZoS and they still sent me those emails even though ZoS installed it onto my account . Which is hilarious because they are like right there with the information and I am not . I still had to send in a ticket to keep from being banned for getting a gift from them .

It's important to treat customers with respect and not assume they are up to anything . Banning accounts over this was a huge folly in gaming business 101 .

This is why putting a class behind a paywall was extremely naive and complicated the new chapter accounts to where they couldn't handle these situations properly .

Reverb

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

This doesn't seem to take into account the key complaint here: they disabled accounts completely, including base game and Active ESO+ subscriptions, for failing to link a code for the expansion.

Had they simply inactivated Morrowind and Warden access for accounts without codes, this would have only impacted the handful of players who had entered a code but were mishandled by Zeni. That's not what they did. They erroneously revoked access to previously purchased content, for lack of proof about buying optional, additional content.

That is the error that needs to be apologized for.

grkkll

[/quote]

No offense, but wasn't it that early access was only for the digital versions and/or the physical CE (so not for standard physical), and that that's what they're referring to ??[/quote]

non taken, I didn't know the physical pre-order had to be CE...why is that? why make the difference. In any event, ESO invited me to join via email and by sending a scanned copy of the receipt for the pre-order (clearly stated SE). Having received this and granting me early access they have accepted my SE pre-order as a valid transaction. If they didn't read the receipt or if it was "untouched by human" then their system is a fault, not me. Where was the physical CE staement made cos I haven't seen it?

Caligulove

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Wouldn't the solution be to revoke Morrowind access? This is not the way to run an early access program, and the callous response to it was ridiculous. Compensation is in order, IMO.

Ashtaris

Personally, I hope ZOS never does a early access again. It caused too many problems with accounts, and took the wind right out of the sails for the official Morrowind release. Early access was OK when the game was first released, but it's not necessary for the chapters.

TerraDewBerry

kportob16_ESO wrote: »

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Wouldn't the solution be to revoke Morrowind access? This is not the way to run an early access program, and the callous response to it was ridiculous. Compensation is in order, IMO.

I think it would depend on if they were actually trying to get a free copy of Morrowind or not. If they were trying to in essence, "steal" Morrowind.. then I don't blame, ZOS for no longer wanting them in ESO. However, I would imagine figuring that out would be difficult to ascertain. I think, returning Morrowind should have just reverted the player back to the ESO base game.

Vyle_Byte

And SOME people just want access to the game they purchased 3 years ago and have paid a sub on since. To not expect some issues, that some ppl would cancel their preorders, for whatever reason (We had an issue with Amazon, whole other story) and lock those ppl out of BASE game is ridiculous and *** poor management. Which really shouldn't surprise us after these 3 years but somehow, Idk, it does!

Caligulove

Ahnastashia wrote: »

kportob16_ESO wrote: »

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Wouldn't the solution be to revoke Morrowind access? This is not the way to run an early access program, and the callous response to it was ridiculous. Compensation is in order, IMO.

I think it would depend on if they were actually trying to get a free copy of Morrowind or not. If they were trying to in essence, "steal" Morrowind.. then I don't blame, ZOS for no longer wanting them in ESO. However, I would imagine figuring that out would be difficult to ascertain. I think, returning Morrowind should have just reverted the player back to the ESO base game.

You can't assume guilt. As you said, it would be difficult to determine if someone intended to steal Morrowind, so you can't, in the words of Maynard James Keenan, "hang the guilty with the innocents". If someone did intend to steal it, and spent a bunch of time trying to advance their toon, they've wasted their time when their access is revoked and all progression rolled back.

Valen_Byte

@ZOS_GinaBruno

I have access to my game and account. Thank you. But when I go to my account page it still says...

"THE ELDER SCROLLS® ONLINE: MORROWIND® DIGITAL EDITION"

I do not own Morrowind. This should be reverted back to my original game version.

TerraDewBerry

kportob16_ESO wrote: »

Ahnastashia wrote: »

kportob16_ESO wrote: »

Enodoc wrote: »

Someone on the UESP Discord summed this up quite well:

What people would do is preorder the game, then apply for the digital code to get access to the game and stuff for early access, and then cancel the pre-order and keep the expansion since they got the digital code. I imagine a large number of people tried to get a free copy of Morrowind out of it, and as always, innocent people got caught by them trying to stop people from being [redacted].

Wouldn't the solution be to revoke Morrowind access? This is not the way to run an early access program, and the callous response to it was ridiculous. Compensation is in order, IMO.

I think it would depend on if they were actually trying to get a free copy of Morrowind or not. If they were trying to in essence, "steal" Morrowind.. then I don't blame, ZOS for no longer wanting them in ESO. However, I would imagine figuring that out would be difficult to ascertain. I think, returning Morrowind should have just reverted the player back to the ESO base game.

You can't assume guilt. As you said, it would be difficult to determine if someone intended to steal Morrowind, so you can't, in the words of Maynard James Keenan, "hang the guilty with the innocents". If someone did intend to steal it, and spent a bunch of time trying to advance their toon, they've wasted their time when their access is revoked and all progression rolled back.

Agreed.. but if somehow they could know which people (assuming there probably were some) trying to steal the game.. I would not want them in my game anymore, either.. but like you said.. can't assume everyone is guilty of that, and it would be near impossible to determine. I think next time they should say "if for some reason you return your physical chapter purchase or are unable to put in your game code your account will fall back to your original base game in X amount of reasonable time."

Inklings

Another 'ban first, investigate later' move by ZoS. This needs to stop. I feel so bad for the players caught up in this. People cheating the system in any type of manner should be dealt with, but NEVER at the expense of legit customers.

Idinuse