PTS Character Load Issues (Possibly Mac Related- With Workaround)

LaucianNailor

Afafrenferr wrote: »

I never had the problem with opening my inventory, UNLESS I had skill points spent. I'm logging back in now on a toon with no points spent, am able to access my inventory/crownstore/housing editor, but again, that's with zero points spent.

.....and imagine being in the same position as soon as 2.7 drops on live. I.e. No way to actually play on a Mac. That is exactly why flags are being waved right now. I don't think anybody is telling anyone how to do their jobs. I'd just like to know this is being actively worked on .....which is a completely different thing to 'we are aware'

JKith

Afafrenferr wrote: »

I never had the problem with opening my inventory, UNLESS I had skill points spent. I'm logging back in now on a toon with no points spent, am able to access my inventory/crownstore/housing editor, but again, that's with zero points spent.

Yes I experi nice the same bug. No problem when I don't have any skill points spent, but as soon as I do... CRASH!

Hopefully they will fix it at tomorrow's PTS maintenance

HereKittehKitteh

Spouting garbage? what for pointing out the obvious that they are CLEARLY prioritising windows issues above mac. Yeah its ONLY PTS. PTS isn't some treat where we get to sneak peek future content, it's where we are supposed to test patches before they go live, if this patch goes live in its current state then a lot of mac users are gonna be pissed because clearly the patch has introduced a major issue into the mac client, and its entirely possible that there are additional bugs exclusive to mac that we can't find because we can't even test the patch properly, in my opinion we are losing out on a lot of valuable time to test this patch out so live doesn't get completely fcked like this when it goes live. So we as the mac community should be keeping on at them to get this fixed because we are just as important as the windows lot... and if thats spouting garbage then so be it

Delsskia

bump

ZOS_GinaBruno

Thanks for the extra info, everyone. We've passed this along to the team who is continuing to investigate this issue.

JKith

The recent update did not fix the issue. It still crashes on a Mac.

Windshadow_ESO

yes just tried 2.7.1 with a template toon that has a few hours of use via bootcamp, so its a solid working toon. i get a frozen mac at the zone load still frame...

one change for me is that the zone load music now just plays through once and stops the world snake logo stops spinning a while before the music stops... the mouse still moves the cursor around the screen but the only recovery option is a power off count to ten and power on reboot...
so I guess we wait another week for a bit of help.

Afafrenferr

If you're going to keep trying to log on to toons that don't work, to avoid a mandatory hard shutdown, put the game in windowed mode before attempting to log in. This will give you access to your desktop so you can force quit the program.

Best bet is either boot camp, or wait until Gina has it annotated in the patch notes as fixed.

Horowonnoe

What sucks is that it is not any small bug, but an issue that makes the game unplayable on the PTS. I can't believe that fixing the dyes on a costume hat is more important than making sure that the mac section of the playerbase can log in. Priorities i guess

Heike

Horowonnoe wrote: »

...I can't believe that fixing the dyes on a costume hat is more important than making sure that the mac section of the playerbase can log in. Priorities i guess

That's kind of a low blow. It's not like they're NOT trying to fix it.

JKith

@ZOS_GinaBruno Any update on the status of Mac users not being able to play the PTS?

Pangnirtung

Horowonnoe wrote: »

What sucks is that it is not any small bug, but an issue that makes the game unplayable on the PTS. I can't believe that fixing the dyes on a costume hat is more important than making sure that the mac section of the playerbase can log in. Priorities i guess

So you believe that the person or persons that do the programming are the same people that do the art? LOL

Afafrenferr

Considering how large this game is, I wouldn't be surprised if everyone at ZoS has their hands everything. One seemingly small change, I'm sure, can introduce a myriad of unforeseen problems. They've got to reproduce it, track it down, come up with a fix, implement the fix, test it, and QA it. All that sounds nice and easy, but I'm sure it's not. They'll have us fixed up soon enough.

Delsskia

To be honest, if this was a priority, they'd have found this long before the PTS was released. All you have to do to reproduce the issue is try to log into the game on a Mac. Kinda makes me think no one tried.

AyeshaBelladonna

Afafrenferr wrote: »

Well, I'm not gonna sit and spout garbage at them. I'm fairly certain they are spread pretty thin right now with the balance updates that no one is happy with, and the AMAZING (seriously amazing) housing coming up, on top of keeping it all going. They have jobs to do, and if anyone told me how or when to do my job.... I'd be fairly annoyed at the least.

They'll get it fixed. If they don't, they will lose customers, and they know that. They aren't stupid.

It's only PTS anyway. there's plenty of things live to still do. Like get more gold, for housing.

My concern is their lac of support for Mac in the PTS with this big an update coming because that has ALWAYS led to big problems with the new material. I really don't want to wind up like has happened MANY times with them blowing off our concerns because we can't get into the PTS to test stuff for ourselves- WE Don't get to have an opinion about the upcoming character changes- and on top of that who knows what will and won't work when it goes live? Example: When Imperial City was added. Many Mac clients didn't work. What did that lack of testing result in? An unfinishable new Dungeon that caused Mac clients to hardlock and crash their whole machine not just the game client. (final battle Molag Kena WGT) And it was like that for us for WEEKS. I don't want to wind up having multiple things not working again because they couldn't be bothered to dedicate any real time to getting us up and running on the PTS. If they are going to have that severe an issue supporting the Mac client they shouldn't have released it for Mac. They can't keep blowing off our concerns when we are growing as a customer base. At the very least giving us the courtesy of responding, letting us know they are even paying attention, would be great. We haven't heard back from them since they told us to just use the Templates because only our ported toons were glitched.... which was WAAAAY incorrect. I guess thats really my biggest gripe right now, is the lack of acknowledgement that were are even having issues way beyond what they seemed to have assumed was the whole issue. it took them DAYS to reply- hey thx for the extra info.... when on the Windows thread they were replying every couple hours for DAYS.

AyeshaBelladonna

Delsskia wrote: »

To be honest, if this was a priority, they'd have found this long before the PTS was released. All you have to do to reproduce the issue is try to log into the game on a Mac. Kinda makes me think no one tried.

Agreed. And the -Every screen you open crashing you out- issue isn't just on toons that you apply SP. It also does it to the toon if you applied any CP.

I hope this isn't another IC for Mac all over again.

ZOS_GinaBruno

Just a quick update to let you all know we are still working on a fix for this issue. It's a little more complex, so it's taking some time, but we certainly haven't forgotten!

JKith

ZOS_GinaBruno wrote: »

Just a quick update to let you all know we are still working on a fix for this issue. It's a little more complex, so it's taking some time, but we certainly haven't forgotten!

Thank you for the update!

Afafrenferr

Thanks for keeping us up to date! I'm sure all this makes for a very busy new year.

Pangnirtung

ZOS_GinaBruno wrote: »

Just a quick update to let you all know we are still working on a fix for this issue. It's a little more complex, so it's taking some time, but we certainly haven't forgotten!

It's comments like this that keep me in the game.

Delsskia

bump

Enodoc

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Afafrenferr

Looks like we have just over 4 days left with our accounts on PTS till it gets wiped. I'm assuming a fix for this hasn't been found. Is it safe to hope that this issue was caused only by the copied characters when they were moved to the PTS, and therefore this problem won't persist when the update goes live?

LaucianNailor

Afafrenferr wrote: »

Looks like we have just over 4 days left with our accounts on PTS till it gets wiped. I'm assuming a fix for this hasn't been found. Is it safe to hope that this issue was caused only by the copied characters when they were moved to the PTS, and therefore this problem won't persist when the update goes live?

Sadly I would say it's completely unsafe to hope that. I'm on the EU server (nothing has been copied from this server as yet) and the client lockups are similarly encountered from newly created characters on the PTS. This is a failure within the Mac client linked to minimal character progression (SP or CP).

I really hope that some progress on this issue is given and a fix achieved before the next PTS push when a wipe is done as well as the EU character copy.

It would be wholly unsatisfactory, not to say irresponsible towards the Mac customers, to push this to live before a tested fix can be verified on PTS, knowing full well that the client does not function.

HereKittehKitteh

Really really really hoping this doesn't get pushed to live before a fix is found. To me that really would feel like that they are prioritising one customer base over another just because there are more windows customers, then would be knowingly locking out the mac players from their live accounts.

radicalb21

Anyone remember Molag Kena fight in WGT (White Gold Tower) that fight crashed for every mac user during the PTS and continued to LIVE servers for weeks before it was fixed finally. I hope this isn't what happens here this time. I also remember a recent Update where mac users were not able to login to the PTS until sometime into the EU character copy cycle so I wasn't able to test anything. Its the same again this time for the PTS so far. In the second week now and still not able to test. I guess if this goes LIVE as is then we will know where ZENIMAX (ZOS) stands. Right now the game is completely unplayable on the mac client (PTS). I would really appreciate a response in the thread from someone from the MAC development team. I would also like to ask ZOS to extend this PTS testing cycle so everyone on both Windows & Macs can play and test things as they were meant to be. But guys you need to get this fixed and implemented on the PTS so we can actually test it so we can make sure everything is working right. Also we know whats happened in the past when you ZOS implements stuff on LIVE and it hasn't even been on the PTS before for testing and then you have to revert the change or do some sort of hotfix or client patch to get the client working again. Here's another question how did these huge glaring bugs get past Q/A when they were testing things for the last few months on your internal server? Let me guess mac users don't rate. I'm just getting tired of various issues in this game.

HereKittehKitteh

radicalb21 wrote: »

I would really appreciate a response in the thread from someone from the MAC development team.

I second this. Really would love some sort of response that isn't "we're looking into it" an update on progress, an eta, just SOMETHING that makes us feel like this issue will be sorted before it goes to live

ZOS_GinaBruno

Afafrenferr wrote: »

Looks like we have just over 4 days left with our accounts on PTS till it gets wiped. I'm assuming a fix for this hasn't been found. Is it safe to hope that this issue was caused only by the copied characters when they were moved to the PTS, and therefore this problem won't persist when the update goes live?

This issue won't be fixed before the next PTS patch, but we are working to make sure it's fixed before the update goes live. The issue is actually tied to skill points spent, not just copied characters.

LaucianNailor

ZOS_GinaBruno wrote: »

show previous quotes

Afafrenferr wrote: »

Looks like we have just over 4 days left with our accounts on PTS till it gets wiped. I'm assuming a fix for this hasn't been found. Is it safe to hope that this issue was caused only by the copied characters when they were moved to the PTS, and therefore this problem won't persist when the update goes live?

This issue won't be fixed before the next PTS patch, but we are working to make sure it's fixed before the update goes live. The issue is actually tied to skill points spent, not just copied characters.

So Gina, what you appear to be saying is that there will be NO effective PTS testing and feedback able to be carried out at all on a Mac client before it goes live. #GOBSMACKED

Delsskia

This is what ZOS QA looks like. It's a lot like their customer service, incredibly lacking.