Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

UltimaJoe777

Ampnode wrote: »

I'm confused as to why I'm seeing grown adults here getting worked up over not being able to play a game for a few hours, and I'd think everyone would get used to it by now.

smh.

Because sadly people like that always come to these forums when they need to be that way.

colec74

ZOS_GinaBruno wrote: »

Ok, all NA servers are now online.

Thanks again for your patience, everyone. We really appreciate it.

Did all the nerd rage comments help get it fixed faster @ZOS_GinaBruno ?

SwaminoNowlino

http://downdetector.com/status/the-elder-scrolls-online/archive

UltimaJoe777

tat2mano wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Name one game that doesn't have sudden issues like this, and I'll tell you you are lying. Does that mean they aren't doing their job? No, it does not. *** happens, deal with it.

I'll name you a game that KEEPS having constant prime time issues like this, ESO.

Really? Because they don't happen very often at all for me. If it were all SIX servers it MIGHT be another story.

Weekly is often enough in my book.

Then it must be you, because I sure don't see "issues" on a consistent weekly basis.

Chaos0720

Diminish wrote: »

Signed in on PS4 NA, within 10 seconds was kicked to title screen with "Unable to connect to game server. Please make sure you have a valid internet connection."

ZoS, for the life of god, would you please fix this damn train wreck!

Fix your damn internet. I'm in just fine.

UltimaJoe777

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

Do their jobs, THEN you can judge.

I do. Literally.

Our server load is likely has high as ESO.

Our resources are much lower and our uptime is 100% over the last three years.

ZOS likely don't even own their own data centers.

I meant their actual jobs. Just because you work IT doesn't mean you know 100% what they do or don't do. You literally have to work for Zenimax for that qualification.

Chaos0720

colec74 wrote: »

ZOS_GinaBruno wrote: »

Ok, all NA servers are now online.

Thanks again for your patience, everyone. We really appreciate it.

Did all the nerd rage comments help get it fixed faster @ZOS_GinaBruno ?

I think they should have someone calculate a formula comparing the nerd rage to how quickly the servers come back on, so that in the future, we can just calculate how long it will take by the number of people raging about what they think they are entitled to.

FleetwoodSmack

Alpharos7

Its crazy how hypocritical we all are - we complain when the game is running, demanding improvements, and yet when ZOS is forced to take the servers down to protect the integrity of the game, we slaughter them.

This was clearly an emergency maintenance - clearly there was no time for a warning as the situation was incredibly serious. If the game was in such a dire position, i'd far rather they got on with it and fixed it, not give us a 5 minute warning that the world is going to end.

The game's coding is clearly a pile of tangled spaghetti, and from my experience on other sites and games, often trying to fix such a mess can only make things worse. After all, there is only so long temporary fixes can work. I would not be surprised if the devs are actually working on rebuilding the games' engine from scratch, as it is the most common, arguably less damaging solution to the problem - but does take time. Other games I have been on have been forced to do this, so it isn't uncommon.

ZOS should not have to do emergency maintenance, as it is not fair on the consumers, but if it saves our progress, and keeps our game running for longer, why complain? Quite clearly, ZOS has work to do, so how about we allow them to get on with it?

UltimaJoe777

stomas1 wrote: »

Ive heard that fallout mmo is commin, if zos makin it then im not buying, zos should learn from blizzard customer support, they have way more players across battlenet n still manage to apologize for inconvenience, sorry ZoS but u r far behind

Really now? Because Gina apologized in this thread for all the inconvenience long before you made this post. Learn to read before you start hating.

Chaos0720

Alpharos7 wrote: »

Its crazy how hypocritical we all are - we complain when the game is running, demanding improvements, and yet when ZOS is forced to take the servers down to protect the integrity of the game, we slaughter them.

This was clearly an emergency maintenance - clearly there was no time for a warning as the situation was incredibly serious. If the game was in such a dire position, i'd far rather they got on with it and fixed it, not give us a 5 minute warning that the world is going to end.

The game's coding is clearly a pile of tangled spaghetti, and from my experience on other sites and games, often trying to fix such a mess can only make things worse. After all, there is only so long temporary fixes can work. I would not be surprised if the devs are actually working on rebuilding the games' engine from scratch, as it is the most common, arguably less damaging solution to the problem - but does take time. Other games I have been on have been forced to do this, so it isn't uncommon.

ZOS should not have to do emergency maintenance, as it is not fair on the consumers, but if it saves our progress, and keeps our game running for longer, why complain? Quite clearly, ZOS has work to do, so how about we allow them to get on with it?

This comment probably fell on deaf ears unfortunately. See 90% of the people on these forums don't understand what hypocrisy is and they probably just got confused and didn't read the rest of it.

AzuraKin

CapuchinSeven wrote: »

Toybot wrote: »

CapuchinSeven wrote: »

autumnsongbird wrote: »

I worked in software and system testing in two large companies (one national and one multinational) and we implemented countless projects, updates, patches, etc. Every project we did utilized the network team in some capacity, some of them more prominently than others. And it was a rare occurrence to have the amount of issues ZOS has on such a regular basis. If we had half the problems ZOS has with any of our online systems that dealt with the customer base we would have lost countless customers and lost untold millions (likely in double to triple digit millions) in losing those accounts. Therefore this level of incompetency would have never been tolerated. But because this is a gaming company that has zero concern about losing customers because of their prepaid monthly subscription, this sort of thing happens far more frequently than it ever should.

I don't care how people justify or excuse it. Because their customer base is largely kids and young adults, they get away with murder. The companies I worked for would have fired people for such incompetency or would have bit the bullet and upgraded systems as needed if they were failing that consistently. We're just one big paying beta group to them. Prepaid in many cases with the multimonth subs. In pretty much every other business model the kind of downtime we have seen would cause a huge loss in consumer faith, in consumer loyalty and in business revenue. It would possibly even leave the company in dire straight.

Think I'm exaggerating? What if went to amazon, netflix, or whatever other business you might frequent were offline as much as we are down with 'maintenance' here? Well on those two the stocks would likely begin to take serious hits and you'd begin to see a slow and steady mass exodus of consumers. Here? Because the demographic is teens and young adult oriented? They get away with murder.

TOTALLY agree, I've said it before and you've said it here it's shocking what computer game companies get away with, in comparison to other networking teams.

I work on a large software development project for a cloud-based product and there is NO WAY our customers would tolerate the frequency nor duration of these maintenance windows.

Those that defend and support this practice as being acceptable are only contributing to the demise of this game because this is an exploit opportunity for a competitor to come along and offer a better service.

By speaking up against this and demanding better, we are defending this game and our community.

This is unacceptable!!!

I agree, I think the main reason I stuck around in this thread wasn't for the ZOS bashing, it's the "omg trying being a network adminz it r hard" comments.

The reality is that often us network admins get annoyed at just how bad some computer game companies run their services. We'd be sacked in other industries!

have you ever worked it for a video game company? if not then dont compare your c17 radar system to a c130-j radar system. both are called low power color radar yet completely different components and set up.

UltimaJoe777

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

Last I checked, barring RECENT downtime, it IS every now and then or once in awhile. Also it sounds like what you do is NOT entertainment-related so big difference right there.

Frankly, until you work with Zenimax you cannot possibly comprehend what they do or go through, no matter how good at your tech profession you are. That is why I and others understand what they must do. The question is, why don't YOU? Oh right, because it's easier to be a hater I suppose.

*eye roll* I give up.

Constant downtime is normal.
No in game warning is normal.
No compensation is normal, I MEAN if they don't loose anything why would they do better right? That would make too much sense, right?

Hating is normal too apparently, as is skepticism. When you agree to a company's Terms of Service it's not said company's fault you didn't read it and/or take it seriously. If they feel no compensation is necessary that gives them every right not to give it.

UltimaJoe777

Epona222 wrote: »

I find it ironic and slightly sad that people complaining about people complaining often make more rant posts on these sorts of threads than the people complaining. If anyone needs to go find something else to do for a few hours... just saying...

There needs to be people willing to be positive to counteract all the toxic cancer overflowing into this thread.

SwaminoNowlino

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

Last I checked, barring RECENT downtime, it IS every now and then or once in awhile. Also it sounds like what you do is NOT entertainment-related so big difference right there.

Frankly, until you work with Zenimax you cannot possibly comprehend what they do or go through, no matter how good at your tech profession you are. That is why I and others understand what they must do. The question is, why don't YOU? Oh right, because it's easier to be a hater I suppose.

*eye roll* I give up.

Constant downtime is normal.
No in game warning is normal.
No compensation is normal, I MEAN if they don't loose anything why would they do better right? That would make too much sense, right?

Hating is normal too apparently, as is skepticism. When you agree to a company's Terms of Service it's not said company's fault you didn't read it and/or take it seriously. If they feel no compensation is necessary that gives them every right not to give it.

He says as his Galaxy Note 7 bursts into flames in his lap... Looks calmly. Yeah, I deserved that, I agreed to it after all.

quadraxis666

Olathurl wrote: »

wait.. Rollback.. you mean ima have to make that new alt all over again.. ugh.. i spent so long perfecting her face too

She was still ugly. Do it again with moar botoxes

Alpharos7

Chaos0720 wrote: »

Alpharos7 wrote: »

Its crazy how hypocritical we all are - we complain when the game is running, demanding improvements, and yet when ZOS is forced to take the servers down to protect the integrity of the game, we slaughter them.

This was clearly an emergency maintenance - clearly there was no time for a warning as the situation was incredibly serious. If the game was in such a dire position, i'd far rather they got on with it and fixed it, not give us a 5 minute warning that the world is going to end.

The game's coding is clearly a pile of tangled spaghetti, and from my experience on other sites and games, often trying to fix such a mess can only make things worse. After all, there is only so long temporary fixes can work. I would not be surprised if the devs are actually working on rebuilding the games' engine from scratch, as it is the most common, arguably less damaging solution to the problem - but does take time. Other games I have been on have been forced to do this, so it isn't uncommon.

ZOS should not have to do emergency maintenance, as it is not fair on the consumers, but if it saves our progress, and keeps our game running for longer, why complain? Quite clearly, ZOS has work to do, so how about we allow them to get on with it?

This comment probably fell on deaf ears unfortunately. See 90% of the people on these forums don't understand what hypocrisy is and they probably just got confused and didn't read the rest of it.

HA very true, very true! Its worth a try I suppose....

UltimaJoe777

autumnsongbird wrote: »

I worked in software and system testing in two large companies (one national and one multinational) and we implemented countless projects, updates, patches, etc. Every project we did utilized the network team in some capacity, some of them more prominently than others. And it was a rare occurrence to have the amount of issues ZOS has on such a regular basis. If we had half the problems ZOS has with any of our online systems that dealt with the customer base we would have lost countless customers and lost untold millions (likely in double to triple digit millions) in losing those accounts. Therefore this level of incompetency would have never been tolerated. But because this is a gaming company that has zero concern about losing customers because of their prepaid monthly subscription, this sort of thing happens far more frequently than it ever should.

I don't care how people justify or excuse it. Because their customer base is largely kids and young adults, they get away with murder. The companies I worked for would have fired people for such incompetency or would have bit the bullet and upgraded systems as needed if they were failing that consistently. We're just one big paying beta group to them. Prepaid in many cases with the multimonth subs. In pretty much every other business model the kind of downtime we have seen would cause a huge loss in consumer faith, in consumer loyalty and in business revenue. It would possibly even leave the company in dire straight.

Think I'm exaggerating? What if you went to amazon, netflix, or whatever other business you might frequent and they were offline as much as we are down with 'maintenance' here? Well on those two the stocks would likely begin to take serious hits and you'd begin to see a slow and steady mass exodus of consumers. Here? Because the demographic is teens and young adult oriented? They get away with murder.

You ARE exaggerating, because this thread here proves much of the playerbase is actually middle-aged adults: https://forums.elderscrollsonline.com/en/discussion/240893/what-do-you-look-like-in-real-life

That said, as I have already said, work for Zenimax directly, then judge. Only then can you accurately judge.

Hallothiel

N0TPLAYER2 wrote: »

UltimaJoe777 wrote: »

Lolssi wrote: »

UltimaJoe777 wrote: »

Also not everyone pays for this game. At MOST, they buy the game and that's it.

That is paying for the game...

ONE TIME. All these maintenances, patches, etc. has no impact on that. You will still have your product by the end of the day.

Jesus dude. You live on these forums. Every thread you're reply 1-3. It's like you live to defend zos. Every time I see your avatar I cringe and think here we go again, and sadly this carries over to others who use the same avatar.

Quit defending zos. It's borderline pathetic at this point dude.

Oh shut up. Dude.

UppGRAYxDD

Nice I see we rolled back to the previous microphone glitch that occurred everytime a character gets near a way shine...

UltimaJoe777

Stardark wrote: »

UltimaJoe777 wrote: »

I'm an ESO+ member, living on disability.

So you have all day to play ESO? What's a few hours to you eh?

Actually I don't. If I'm not eating or sleeping or playing ESO I am off visiting family or at the gym working out.

I don't even believe it myself but I DO actually have at least SOMEWHAT of a life offline.

yttoks

So, now for a reaally stupid question: what exactly/how much is rolled back (WTH is a rollback), I see I don't have the pots I wasted in vMA that wouldn't save progress, so either inventory isn't affected or it's not that long of a rollback.

What does a computer dummy need to know about what happened in game today, from a practical game point of view?

UltimaJoe777

Epona222 wrote: »

UltimaJoe777 wrote: »

tat2mano wrote: »

UltimaJoe777 wrote: »

Parafrost wrote: »

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

What game costs 50 dollars a month wtf?!?

Exactly lol if you can't afford a mere $15 a month or feel this would be better spent elsewhere then simply don't sub. Besides, not ALL of sub benefits are going unused while offline (research times).

For some people that 15$ is worth 3-4 days of food.

Yeah and I can vouch for that lol oft times more in fact! However, if money is that tight they have no business subbing in the first place.

Don't be ridiculous, you can't tell people how to spend what little leisure cash they have. If I only have $15 a month spare and I choose to spend it on a game sub, that is my perogative, not yours.

I'm not. What I meant was if they have NO leisure cash to spare period then subbing is out of the question.

Chaos0720

And just so you know I imagine the conversation at ZOS went something like this:

Okay guys. We have two choices. Choice 1 - take the servers now, fix the problem, and have people only lose at most 3 hours of progress. Or Choice 2 - let this be until we do maintenence next week and then roll everyone back a week. Now let's vote on which will affect people more.

Okay choice 1 will bring out all the nerd ragers that think they can do our jobs better, but Choice 2 will hurt the people we actually care about - the fans that play the game.

So choice 1 it is - release the salt. Our loyal players will be happier losing 3 hours of progress instead of losing 1 week of progress.

tat2mano

UltimaJoe777 wrote: »

tat2mano wrote: »

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

ajback_ESO wrote: »

Okay ladies, it's time to stop whining. You mean you just want problems to continue to persist? Let me direct you to a once glorious MMORPG from the mid 1990's; Ultima Online... Sub required and you'll get to enjoy all the *** experiences with no down time. Be greatful that ZOS recognizes problems and goes in to fix them instead of letting problems persist.[

UltimaJoe777 wrote: »

Shad0wfire99 wrote: »

Enodoc wrote: »

Consider the alternative for a minute. The earlier login issues are fixed and you can get back into the game. The root cause of the login issues remains unfixed, but ZOS wants you to be able to play.

Because they did not fix the root cause, everyone keeps getting indeterminate and spasmodic rollbacks. Which is worse - indefinite rollbacks until the next scheduled maintenance, which is five days away, or maintenance now to fix the root cause, and no more rollbacks?

It's not that they didn't fix the root cause, it's that, historically, they CANT fix the root cause of pretty much anything.

Past bug fixes they DID fix beg to differ. Seriously stop being so bitter, you're making medicine look yummy.

You're going to defend anything and everything that ZoS does, so I really could care less about how bitter you think I am.

I defend anything and everything that is attacked for lousy reasons filled with hate. Also learn 2 quote lol

Oh snap I attacked your post! Feel free to defend it so I can disregard you always defending your posts as per your logic.

It is quite insulting how you call these legit complains "lousy reasons filled with hate".
And he is right about that you defending everything that ZoS does,

The only legit complaint is people are frustrated about there being no warning. That said, there was a reason for it, and it is acceptable. People simply choose to NOT accept it.

Also you are wrong about me defending everything Zenimax does. Here is why:

- I was against them doing away with the Weighted Trait.
- I am against them removing level progression in One Tamriel to open the entire world to free exploring.

There are other things I was against too, but don't recall at this time. So yeah keep trying to deny my words just because you THINK I'm defending Zenimax when in actuality I am ATTACKING unnecessary hate. Have you not read my sig?

UltimaJoe777 wrote: »

tat2mano wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Name one game that doesn't have sudden issues like this, and I'll tell you you are lying. Does that mean they aren't doing their job? No, it does not. *** happens, deal with it.

I'll name you a game that KEEPS having constant prime time issues like this, ESO.

Really? Because they don't happen very often at all for me. If it were all SIX servers it MIGHT be another story.

Weekly is often enough in my book.

Then it must be you, because I sure don't see "issues" on a consistent weekly basis.

Thanks,at least now i can not take you serious anymore after stating such falsehood.

UltimaJoe777

Unlikely_Ghostbuster wrote: »

UltimaJoe777 wrote: »

CapuchinSeven wrote: »

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

Last I checked, barring RECENT downtime, it IS every now and then or once in awhile. Also it sounds like what you do is NOT entertainment-related so big difference right there.

Frankly, until you work with Zenimax you cannot possibly comprehend what they do or go through, no matter how good at your tech profession you are. That is why I and others understand what they must do. The question is, why don't YOU? Oh right, because it's easier to be a hater I suppose.

Do you work with Zenimax? Cuz I just checked your profile. Since June 2015, you've posted over 8000 times in the forums. That's about 16 posts per day. It appears as if devoutly defending ZOS in the forums is your full-time job. Do you actually play this game or just skulk around the forums all day, every day?

Honestly, I've seen your posts in this thread and your defense of ZOS is dangerously close to zealous and irrational. It's justifiable and understandable to be unhappy about the server going down with no warning. Saying nobody has the right to be upset because of all the things we *don't* know is not a valid argument.

Making a LOT of assumptions. Just because I am active doesn't mean I work for Zenimax. In fact, compare my stats to an actual dev and that will prove it.

What's irrational is how much people are always hating on these forums.

I never said no one has the RIGHT to be frustrated and upset, but they are all pinning the blame on things not to blame. THAT is what is not right. Be frustrated and upset at the downtime to your heart's content, no law says you cannot, but don't take it out on those not at fault.

FleetwoodSmack

Chaos0720 wrote: »

And just so you know I imagine the conversation at ZOS went something like this:

Okay guys. We have two choices. Choice 1 - take the servers now, fix the problem, and have people only lose at most 3 hours of progress. Or Choice 2 - let this be until we do maintenence next week and then roll everyone back a week. Now let's vote on which will affect people more.

Okay choice 1 will bring out all the nerd ragers that think they can do our jobs better, but Choice 2 will hurt the people we actually care about - the fans that play the game.

So choice 1 it is - release the salt. Our loyal players will be happier losing 3 hours of progress instead of losing 1 week of progress.

Sadly, people won't bother understanding this. =/

UltimaJoe777

P3ZZL3 wrote: »

@autumnsongbird In fairness, you are missing one major element. You worked in Enterprise, which invariably = contract clauses, heavy loss of money and potentially being sued.

This is End User, good old consumer. We get nothing unless we bring together a class suit, which quite frankly, noone on here could actually do or pay for.

You'd also be wasting your time. Terms of Service would see to that.

tat2mano

UltimaJoe777 wrote: »

autumnsongbird wrote: »

I worked in software and system testing in two large companies (one national and one multinational) and we implemented countless projects, updates, patches, etc. Every project we did utilized the network team in some capacity, some of them more prominently than others. And it was a rare occurrence to have the amount of issues ZOS has on such a regular basis. If we had half the problems ZOS has with any of our online systems that dealt with the customer base we would have lost countless customers and lost untold millions (likely in double to triple digit millions) in losing those accounts. Therefore this level of incompetency would have never been tolerated. But because this is a gaming company that has zero concern about losing customers because of their prepaid monthly subscription, this sort of thing happens far more frequently than it ever should.

I don't care how people justify or excuse it. Because their customer base is largely kids and young adults, they get away with murder. The companies I worked for would have fired people for such incompetency or would have bit the bullet and upgraded systems as needed if they were failing that consistently. We're just one big paying beta group to them. Prepaid in many cases with the multimonth subs. In pretty much every other business model the kind of downtime we have seen would cause a huge loss in consumer faith, in consumer loyalty and in business revenue. It would possibly even leave the company in dire straight.

Think I'm exaggerating? What if you went to amazon, netflix, or whatever other business you might frequent and they were offline as much as we are down with 'maintenance' here? Well on those two the stocks would likely begin to take serious hits and you'd begin to see a slow and steady mass exodus of consumers. Here? Because the demographic is teens and young adult oriented? They get away with murder.

You ARE exaggerating, because this thread here proves much of the playerbase is actually middle-aged adults: https://forums.elderscrollsonline.com/en/discussion/240893/what-do-you-look-like-in-real-life

That said, as I have already said, work for Zenimax directly, then judge. Only then can you accurately judge.

It only proves something about the people that took part of that Poll,
if you think thats "much of the payerbase"...
I doubt even half of the players worldwide of eso are active on the forum.

UltimaJoe777

CapuchinSeven wrote: »

UltimaJoe777 wrote: »

Infinite12 wrote: »

raidentenshu_ESO wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

You know I'm getting more entertained by reading the posts on this site then I am on ESO. At least I'm getting something back.


Thanks.

Zenimax should be ashamed by this fact

No, the haters should. Frankly, it's quite embarrassing... I mean it's a GAME for Akatosh's sake! Seriously would you rage at Hasbro if you ran out of hotels on Monopoly and they refused to give you more and deny you recompense for not doing it?

Mate, I have worked in a hospital as a young man in an A&E (ER) department, I've been on a battlefield as a grown man and I've worked with disabled people charities.

Complaining at a company who you give money to and has offered you services below that which you think is a fair level does not suddenly mean people have no concept of relevance.

It is perfectly natural for someone to make a complaint and does not mean people have lost all sense of perspective.

Complaints are fine, sure. Playing the blame game when it's uncalled for is not. Those that try to justify their hate can do so all they want, but it doesn't mean squat. Hating the downtime is fine, but hating Zenimax for making said downtime to fix the game so it doesn't go down forever is just not cool. That is all I've been saying here this whole time. Haters gonna hate though. All day, everyday.