Maintenance on ESO Megaservers - 9/14/16 @ 2:00pm EDT [COMPLETE]

Zolron

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

The bolded part had me in stitches really....The problem is, for those who only have a few hours to play a week, the chances of the servers being down during THEIR window of opportunity to play is increased directly by the frequency of down-times. Sure, if you play 30+ hours a week the downtime's are opportunities to " go get some sun" etc that people like to spout during these kinds of posts. To others with limited playtime we can run into a streak of bad luck and literally get to play ( pay to play for those ESO+ members) ZERO hours for weeks...
Another thing that pisses me off, and I have posted about this in the past, regarding the transparency of ZOS..either they BS PR us big time, or the 'left hand doesn't know what the right hand does'...
Rant over !!

CapuchinSeven

ajback_ESO wrote: »

CapuchinSeven wrote: »

Enodoc wrote: »

CapuchinSeven wrote: »

I love the way people think that bringing servers down over and over and over again is "ZOS doing their job". NOT bringing down servers all the time and keeping services running is doing your job.

Sure, because keeping a malfunctioning service running is a great idea.

You know what? Other games, GW2 and Warframe seem to manage it. You know what else? Companies with far less resources running far more critical services manage to do it.

IF this was once or twice you wouldn't (and in fact haven't) of heard a peep from me, but this is now becoming a constant feature.

Needing to bring down services over and over again because of problem after problem with no warning AND no real information to the customer about why this keeps happening is not doing your job.

I agree, I think you should become a network manager or systems admin and go to work for them! Show these professionals how its done! Mr. End User.

I am.

We have 100% up time over 3 years.

If our services go down, it's possible lives could be lost.

We do it with far far less money and resources than ZOS.

If our services fail, we run multiple redundancies, and our server load is likely as heavy as any MMO.


*very very slow clap*


Again, this is happening over, and over, and over again. Not every now and then, not once in a while. Over and over again.

ajback_ESO

bellanca6561n wrote: »

Parafrost wrote: »

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

What game costs 50 dollars a month wtf?!?

All of them did, and more, prior to commerce becoming legal on the internet. You paid by the hour....anywhere from 3-12 dollars.

And, in those games, when the server went down it was the developer who was howling....their income had suddenly ceased.

Worked for one of those....even the president of the company had beeper duty.

What... When I was 6 years old, playing Ultima Online alongside my father, my father paid 15 dollars a month per account. I can't RECALL any game, throughout the 19 years of my gaming career that any MMORPG sub was ever more then 15 bucks a month.

DUTCH_REAPER

Sweet maybe they will fix some stuff. Update their anti cheat software and throw out the trash

Doctordarkspawn

I understand the matinence happens, unforseek things happen, and so on and so fourth.

But I remember when matinence happened for a few hours once every mid day. We've gone from that, to matinence that starts at four in the morning so people arrent sitting on the forums complaining most of the day, to this.

I wonder if there are not serious problems with the server archetecture.

Takaramono

Come on guys one day out of every maybe two weeks its offline as far as I can tell. Now I could be wrong, but whats the point in wasting your time complaining about the inevitable? It needs to be done obviously, or they would not have taken the servers down in the first place. Down time for them means loss of business, so I am sure they try to get the servers back online as quickly as possible.

Besides I bet you could be doing something else to pass the time instead of crying about it on their forums, like the tears are going to magically cause the mega server to reappear on your launcher.

Haulinash

Hang in there Gina-

UltimaJoe777

CapuchinSeven wrote: »

DarknessShallFall wrote: »

CapuchinSeven wrote: »

DarknessShallFall wrote: »

Oh my gosh you people complain to freaking much, if they didn't do this, the game would be complete junk, what would you rather have? Lots of maintenance to get a problem fixed, or have it where it's not and get kicked, get viruses, and a bunch of other stuff all the time, I seriously doubt anyone here could do better, so quit your griping and complaining, either get on PTS, another game, or just be quiet.

Nah sorry not buying it.

There is once or twice, it happens. Over and over and over again, in prime time every week with no real information about what's going on isn't right.

All MMO's have done this so you cannot use that excuse.

And very often they will give an IN game warning AND refund time.

That really depends on the MMO. For example, if they are pay to play then sure they'll refund time. Nothing in TESO really demands a refund of any sort. It's not like we've had to go a full week or longer consecutively, or even totally, without being able to play you know...

Hlaadriel

DarknessShallFall wrote: »

Krenthal wrote: »

Well I haven't played SWTOR in a few months..

DarknessShallFall wrote: »

Oh my gosh you people complain to freaking much, if they didn't do this, the game would be complete junk, what would you rather have? Lots of maintenance to get a problem fixed, or have it where it's not and get kicked, get viruses, and a bunch of other stuff all the time, I seriously doubt anyone here could do better, so quit your griping and complaining, either get on PTS, another game, or just be quiet.

Oh Reeeaaahhhllllyy, (Ace Ventura voice). Where I work, you have one maybe two major chances, you screw up on a regular basis you are fired, No questions asked. You take the walk of shame to HR and out the door you go. This is from a blue collar worker.

I deal with multi million contracts every day. You you would be surprised at what can kill a contract. To lock out you entire userbase on a weekly basis....

I guess quality testing is beyond their grasp.

Yes but you're not exactly doing this job are you? You need to realize that, with a game this big, there will be a lot of hidden bugs, massive coding, and all that, it's really hard to weed out all the bugs and glitches in a couple of minutes, people being impatient is why major bugs like these still exist, people just don't know what patients is.

Try interbanking high frequence trading systems, Those are real systems. They need to be up 24/7/365 otherwise your client is dead and your contract is dead and you're getting sued if more than 4 minutes offline per year. If there are hidden bugs, it means it is poorly developed and no automated unit tests are passed at build time. If you need to bring the whole service offline when you do a maintenance it means your distributed architecture is poorly designed.

Sophieous

You need to compensate or refund eso+ members this is disgusting and ridiculous. Every company, gaming or not.

And i'm not even eso+. No way im buying it if you carry on like this

UltimaJoe777

Lolssi wrote: »

UltimaJoe777 wrote: »

Also not everyone pays for this game. At MOST, they buy the game and that's it.

That is paying for the game...

ONE TIME. All these maintenances, patches, etc. has no impact on that. You will still have your product by the end of the day.

Hallothiel

What's worse than eso being offline?

The rubbish threads bitching about it, whinging on & on about not being able to play.

Get a grip people. Get some perspective. Go & do something else!

It's not the end of the world.....

Themotherpotato

Iam 12 and drunk what is this

Immortal_Dark410

Takaramono wrote: »

Come on guys one day out of every maybe two weeks its offline as far as I can tell. Now I could be wrong, but whats the point in wasting your time complaining about the inevitable? It needs to be done obviously, or they would not have taken the servers down in the first place. Down time for them means loss of business, so I am sure they try to get the servers back online as quickly as possible.

Besides I bet you could be doing something else to pass the time instead of crying about it on their forums, like the tears are going to magically cause the mega server to reappear on your launcher.[/quote]


LOL

Epona222

I'm making a prawn curry

tat2mano

Immortal_Dark410 wrote: »

Forztr wrote: »

Fixed it

Greetings xxxxx,


This message confirms that you have successfully cancelled your ESO Plus™ membership. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

seriously lmao u posted in this thread about cancelling your membership? you couldnt just cancel it and be done with it? U had to make a cheesy post ? lmao

Cause and Effect

acw37162

Rollback are you kidding I got a tempering alloy from a writ this morning for the first time in a week.

ZOS_GinaBruno

Just a quick update - we're currently testing the PC EU megaserver, and currently plan to bring that back online first once it's ready.

TheUlfast

Immortal_Dark410 wrote: »

Chew_Magna wrote: »

More rage posts please. I still have 6.5 hours at work with nothing left to read.

ya it is interesting to see ppl Rage on a forum when they can just go do something calmly and come back later or not at all lol

R.I.P your logic.

I pay for this game monthly. What kind of non-thinked words are these? Then go do something else yourself. Just omfg.

Infinite12

raidentenshu_ESO wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

You know I'm getting more entertained by reading the posts on this site then I am on ESO. At least I'm getting something back.


Thanks.

Zenimax should be ashamed by this fact

gefstyle

Any updates on that magika DK nerf?

DarknessShallFall

knavery

ajback_ESO wrote: »

bellanca6561n wrote: »

Parafrost wrote: »

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

What game costs 50 dollars a month wtf?!?

All of them did, and more, prior to commerce becoming legal on the internet. You paid by the hour....anywhere from 3-12 dollars.

And, in those games, when the server went down it was the developer who was howling....their income had suddenly ceased.

Worked for one of those....even the president of the company had beeper duty.

What... When I was 6 years old, playing Ultima Online alongside my father, my father paid 15 dollars a month per account. I can't RECALL any game, throughout the 19 years of my gaming career that any MMORPG sub was ever more then 15 bucks a month.

I don't recall that either and I started on the Atari 2600 and then onto a Commodore where we actually started out with 300 baud modems. Then, the personal PC that cost over 3k with a daisy wheel printer that sounded like a machine gun. In all of that time, I've never heard of an MMO where you pay that much. At least not in the way we look at games.

UltimaJoe777

beattle wrote: »

jircris11 wrote: »

beattle wrote: »

ZOS_GinaBruno wrote: »

No exact time for completion, but expect it to be at least a couple hours. Sorry, guys. We're going to try and get you back in as soon as possible.

I call bul*hit! You say this every time, and the lemmings you have here supporting you keep falling for it. This has been happening for months, with the same responses, yet, during this time you have done nothing to actually fix the problem that is causing it. I said last month, once the sub I paid for is expired, I am done unless you fix what is causing this constant downtime. You have not.

Keep feeding people garbage, eventually they will get sick of it.

and i commented on that post too, if you dislike that they are actually fixing the issue then stop paying for sub and be quiet. no one cares that you think you are owed anything. As for this being the "same" issue as last month like you claim it could be or it could be something else. we do not know what is causing the issues only ZOS knows. I -do- know how ever that running a mmo is not as easy as most of the people n here think it is.

And what exactly have they fixed? Since subbing, it is the same thing, constant downtimes, for one reason or another, yet, they keep happening. How do YOU know it is NOT the same issue as last month? As I stated, once my sub is expired, I will indeed stop paying and go back to my other game. However, since I have paid in ADVANCE, I am OWED for what I have paid for. I have played many MMO's, and none I have played have ever gone down this frequently. It is people like you that tell people to be quiet for demanding something they have paid for, to be actually fixed, is the problem with the world we are living in. No accountability, only excuses for ineptness.

Hate to break it to you but we don't live in a perfect world where nothing goes wrong. If you try to get through life with this kind of attitude then I feel sorry for the life you will or do lead. In fact, it's even WORSE when a GAME is what you are like this to, because it's not even a MANDATORY part of life. Unless your career revolves around it lol but in this case it does not.

linoge63

Pandorii wrote: »

20 pages of comments on the server shutdown... that was quite an uproar. Let's see how long this one gets... Popcorn anyone?

You just had to say popcorn didnt ya

HerrRudi

What's the most read lorebook?

Notes on Racial Phylogeny

After much analysis of living specimens, the Council long ago determined that all "races" of elves and humans may mate with each other and bear fertile offspring. Generally the offspring bear the racial traits of the mother, though some traces of the father's race may also be present. It is less clear whether the Argonians and Khajiit are interfertile with both humans and elves. Though there have been many reports throughout the Eras of children from these unions, as well as stories of unions with daedra, there have been no well documented offspring. Khajiit differ from humans and elves not only their skeletal and dermal physiology -- the "fur" that covers their bodies -- but their metabolism and digestion as well. Argonians, like the dreugh, appear to be a semi-aquatic troglophile form of humans, though it is by no means clear whether the Argonians should be classified with dreugh, men, mer, or (in this author's opinion), certain tree-dwelling lizards in Black Marsh.
The reproductive biology of orcs is at present not well understood, and the same is true of goblins, trolls, harpies, dreugh, tsaesci, imga, various daedra and many others. Certainly, there have been cases of intercourse between these "races," generally in the nature of *** or magickal seduction, but there have been no documented cases of pregnancy. Still the interfertility of these creatures and the civilized hominids has yet to be empirically established or refuted, likely due to the deep cultural differences. Surely any normal Bosmer or Breton impregnated by an orc would keep that shame to herself, and there's no reason to suppose that an orc maiden impregnated by a human would not be likewise ostracized by her society. Regrettably, our oaths as healers keep us from forcing a coupling to satisfy our scientific knowledge. We do know, however, that the sload of Thras are hermaphrodites in their youth and later reabsorb their reproductive organs once they are old enough to move about on land. It can be safely assumed that they are not interfertile with men or mer.

One might further wonder whether the proper classification of these same "races," to use the imprecise but useful term, should be made from the assumption of a common heritage and the differences between them have arisen from magickal experimentation, the manipulations of the so-called "Earth Bones," or from gradual changes from one generation to the next.

Themotherpotato

ZOS_GinaBruno wrote: »

Just a quick update - we're currently testing the PC EU megaserver, and currently plan to bring that back online first once it's ready.

iam 12 and drunk what is this?

mythlover20

You know, I have been telling people how much I love ESO because I love the Elder Scrolls universe and the work the Bethesda writers did creating this; but now I really understand just where the "Worst MMO Available" reputation this game has is coming from.

In the two months that I have been back here I have seen at least two or three unexplained non-third-party-attack shut downs every week; day-long maintenance that *always* starts in Australian Prime Time (you are all complaining about it being prime time in the States? Every *** week I lose access for an entire day because they only every try to accommodate you lot with their 4AM PST maintenance schedule and *** everyone else); customer service in-game is up to ***; five of the six problems I was eventually able to report are still unresolved (though Thaddeus "Shadow King" from Customer Service was the best I've had from this game hands down and the only reason I am able to be on the forum at all) and I've had all of those problems since I was in the beta - and were the reason it was two years before I even bought this again at behest of a friend, because it sure as *** wasn't my idea; every time an unexplained shut down occurs there are at least a dozen individual threads reporting again and again and again and again and again that the servers are even more unstable than liquefied earth during an 8.9 earthquake and no one ever does anything; we're never told what really happens or how they plan to fix it, what they do often causes more problems that result in more updates, and thus more shut downs; and the cycle repeats ad infinitum.

Poor Gina and Jessica are doing the best they can monitoring the forums which really must be a *** job, and the lower-level grunts who are the ones who are trying to fix these problems are doing their best, but what they tell us is by far too little. We are indeed customers and the service that we paid for when the purchased the game, subs, and crowns is not being provided, plain and simple, and frankly I really feel sorry for those who paid for actual crowns, only to lose everything they purchased with real money in this roll back. Taking the servers down without in-game warning was impolite and weak. Keeping us in the dark is only fostering an image of disdain for those you're supposed to serve (as all retail are service industries when you stop and think about them); and these continued and repetitive shut-downs only continue to add to the mountain of evidence supporting the general community's hypothesis that you are incompetent.

ZoS: If something goes wrong just give us the details! Most of us are smart enough to know exactly what's going on and just being honest will make things easier for everyone - especially yourselves. We'll actually respect you more and be less angry (and some, I'm sure, less likely to sue) if you'll just tell us the whole truth instead of being so arrogantly vague all the bloody time!

Community, though, seriously, we do have to stop levelling our anger at Gina and Jess, okay. They're just the forum managers - tech controls this. They can only tell us what tech tells them.

Voxicity

Completed vMSA and got a precise dagger.

Please please please don't take my new baby away from me

tat2mano

UltimaJoe777 wrote: »

Parafrost wrote: »

UltimaJoe777 wrote: »

Palidon wrote: »

ZOS I will make this simple and to the point. You need to get your act together. These down times are getting old especially for those of us who are paid subscribers and are missing out on game time with no reimbursement.

I am a paid subscriber, and I expect no reimbursement for them doing their jobs. It's not like ESO+ costs $50 a month you know...

What game costs 50 dollars a month wtf?!?

Exactly lol if you can't afford a mere $15 a month or feel this would be better spent elsewhere then simply don't sub. Besides, not ALL of sub benefits are going unused while offline (research times).

For some people that 15$ is worth 3-4 days of food.