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Unable to Load Certain Characters and/or Certain Zones on Xbox One (NA)

  • hooked82
    hooked82
    Gamertag: LipRipr
    Server: Xbox EU
    Character: Cookiecup
    Zone: Orsinium

    I've been stuck for 2 days only so far while trying to turn in my writs/wrothgar daily and can't even get past the loading screen before the game crashes. I've tried about 20 times now and can't try the hold joystick down trick because I've never made it out of the loading screen. Please help!!
  • HELLB0UNDH0UND
    They're working on it. Relax lol

    @PoseidonEvil spoken like someone who hasn't experienced the issue.
    Max CP, 11 explicitly average characters on XB1 NA


  • Swannii
    Swannii
    Soul Shriven
    Gamer tag: Swannii
    Char: Salicin
    Zone: Orsinium
  • PoseidonEvil
    PoseidonEvil
    ✭✭✭
    @HELLB0UNDH0UND I have/ currently am...but still most people in this thread act as if they aren't working on it lol
    In-game ID: alchelvly
    Phixeon Maghi -- Breton Healer
    Harrow the Souleater -- Breton Necro Healer
    Krogyle dro-Smoketh -- Orc Stamdk
  • jdminton
    jdminton
    We are currently investigating an issue that arose yesterday after the Xbox One maintenance, where some players are unable to load certain character and/or certain zones. This may result in a very long loading screen that times out when attempting to access certain zones and/or characters. If you are experiencing this issue, please reply to this thread with the following:
    • Your Xbox Live Gamertag
    • The name of your impacted character(s) and what zone(s) they are in
    Also, please confirm that you are indeed on the North American Xbox One megaserver.

    Thank you all for your patience as we work on resolving this issue.

    Gamertag: jdminton
    Character: Caxdor Ironblade
    Zone: Grahtwood (but starting load screen comes up as Gold Coast)
    on Xbox One NA Server

    Crashes game every time on character loading screens.
  • HELLB0UNDH0UND
    @PoseidonEvil well to be fair, they aren't the clearest of communicators. I don't see what's so difficult about moving my character. I also don't see why customer "service" isn't working 24/7.
    Max CP, 11 explicitly average characters on XB1 NA


  • GeorgeParker
    Hi there, can you please move my character out of Orsinium please before this incoming patch.

    X Box Euro Server
    Playertag parkercartman2
    character Zugga Zuggy Thanks a bunch.
  • ThatAlaskanDude
    ThatAlaskanDude
    ✭✭✭
    Can you please remove my character from Orsinium?

    Gamertag: ThatAlaskanDude
    Character: Dromone Ebonsteel
    Megaserver: North America
  • IzanagiTensei-O
    IzanagiTensei-O
    ✭✭✭
    GT- KugekiShugyosha
    C.Name- Mahotsukai Kisai
    Area- Wrothgar
    Feeling pretty raw, more and more often anymore.
    I've chosen to invest in you, it's your choice
    whether that makes me a fool or not.
    Honor the investments people have put in to you.
    Conduct yourself appropriately.
  • potenttt
    potenttt
    Soul Shriven
    Gamertag: Beardy
    Character: eelusory
    Location: Wrothgar
    Server: NA
    Alliance: Daggerfall Covenant
  • JThorn420
    JThorn420
    XBOX One North America server
    Gamertag: JThorn420
    Character name: JThorn
    Location: Wrothgar
  • bmatson
    bmatson
    ✭✭
    While your character is loading push up on the left stick. People have been able to get their characters out of wrothgar and other stuck places consistently with that trick.
    Edited by bmatson on July 8, 2016 1:05AM
  • potenttt
    potenttt
    Soul Shriven
    bmatson wrote: »
    While your character is loading push up on the left stick. People have been able to get their characters out of wrothgar and other stuck places consistently with that trick.

    Game crashes during load, and I have tried that a lot of times already. It doesn't work for me.
  • quixoteuglyub17_ESO
    quixoteuglyub17_ESO
    Soul Shriven
    Tag: HanQuixote
    Toon: Ahyanne
    Zone: Wrothgar
    XBOXONE/NA
  • WillhelmBlack
    WillhelmBlack
    ✭✭✭✭✭
    ✭✭
    I'm on EU PC. I couldn't load my main character last night but I'll try again later today before submitting a ticket. Anyone else on PC ever had this problem?
    PC EU
  • Blacknight841
    Blacknight841
    ✭✭✭✭✭
    Gamertag: Blacknight841
    Character name: Lord Blacknight
    Zone: Orsinium
    Server: XB1 NA
  • JThorn420
    JThorn420
    JThorn420 wrote: »
    XBOX One North America server
    Gamertag: JThorn420
    Character name: JThorn
    Location: Wrothgar

    Almost 2 days since I created the support ticket. Yesterday received the following, seems like an automated message. When should I expect to get a response from a real person to move my character?
    Tickect #: 160706-002111
  • JThorn420
    JThorn420
    JThorn420 wrote: »
    JThorn420 wrote: »
    XBOX One North America server
    Gamertag: JThorn420
    Character name: JThorn
    Location: Wrothgar

    Almost 2 days since I created the support ticket. Yesterday received the following, seems like an automated message. When should I expect to get a response from a real person to move my character?
    Tickect #: 160706-002111

    Greetings,

    Thank you for contacting The Elder Scrolls Online team. We are aware of reports that some players were experiencing issues logging into some of their characters or excessive crashing.

    With our latest incremental patch, we fixed crashes that would often happen while in Orsinium or Elden Root, as well as the crashing that would occur when logging in to some characters. You can read the full patch notes here.

    Please try logging in to your previously stuck character as you should not have any more issues.

    Thank you for your interest and support!

    Kind Regards,
    The Elder Scrolls Online Team
  • jeo329
    jeo329
    ✭✭
    Can't load into my sorc stuck in Wrothgar got in once for a second so when the character select screen loads I'm on the sorc so I spamed A for hour while I watched TV come back to see Wrothgar loading screen and watch it crash again
  • Nmachin87ub17_ESO
    Nmachin87ub17_ESO
    Soul Shriven
    Reapers March & Gold Coast are the banes of my existence currently.
  • Smitch_59
    Smitch_59
    ✭✭✭✭✭
    For months I've avoided Orsinium because of the constant problems. For writs, I travel to Shatul Wayshrine, head to Orsinium, tiptoe into town to deliver my writs and promptly leave. I've had a quest in my journal to talk to King Kurog for a long time, so today I decided to give it a try, in hopes that the recent patch worked. I never made it. The game crashed several times, including while trying to load my character. Finally got in long enough to fast travel away. I guess I won't be visiting King Kurog anytime soon. I wish I could play the DLC I paid for...

    Edit: Specifically, the game crashes whenever I try to enter Scarp Keep.
    Edited by Smitch_59 on July 10, 2016 12:59AM
    By Azura, by Azura, by Azura!
  • zeke2509
    zeke2509
    Soul Shriven
    gamertag: Zeke2509
    Character: Han'ayla
    Zone: Wrothgar

    have tried multiple times to log in and nothing.
  • parisek
    parisek
    gamer tag: Rum goats
    character: Pretty colours
    Zone: Wrothgar
    NA x box one server

    been stuck for a week
  • DreadKnight
    DreadKnight
    ✭✭✭
    I'm still stuck in orsinium,

    Character name. Scottyh
    Gamertag scotty783

    Xbox 1 NA server
  • Karivaa
    Karivaa
    ✭✭✭✭✭
    Karisaeri
    Kerrii
    Orsinium
    NA Xbox Megaserver

    Sweet! I got out!
    Edited by Karivaa on July 10, 2016 1:49PM
  • SINIBYTE
    SINIBYTE
    Gamertag: THOUGHTBLUDGEON
    Character: EDGEY
    Location: PARAGON'S REMEMBERANCE
    Megaserver: North American

  • downshot
    downshot
    ✭✭
    Gamertag: ii downshot ii
    Character: Twiti Stealth
    Location: Wrothgar
    Megaserver: North American
  • wellendaoud
    ZOS_JessicaFolsom Are you still helping stuck characters?

    Gamertag: wellen daoud
    Character: babagannoush
    Location: Orsinium
    Megaserver: xbox one NA
    Edited by wellendaoud on July 12, 2016 4:10PM
  • wellendaoud
    Has anyone been helped recently? My game has gotten worse since the "fix".
  • Buff_Swollchest
    We are currently investigating an issue that arose yesterday after the Xbox One maintenance, where some players are unable to load certain character and/or certain zones. This may result in a very long loading screen that times out when attempting to access certain zones and/or characters. If you are experiencing this issue, please reply to this thread with the following:
    • Your Xbox Live Gamertag
    • The name of your impacted character(s) and what zone(s) they are in
    Also, please confirm that you are indeed on the North American Xbox One megaserver.

    Thank you all for your patience as we work on resolving this issue.

    GT: Buff Swollchest
    Character: Nine Trait
    Location: Orsinium writs turn in
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