Unable to Load Certain Characters and/or Certain Zones on Xbox One (NA)

bebynnag · June 2016

TARAFRAKA wrote: »

Guyzzzzz didn't you get the news?
Xbone service issues have been resolved since Friday. You guys must be making all of this up.
/sarcasm

oh dear... am i imagining things again!

bebynnag · June 2016

My Khajit has been freed from hews bane; but what of the wrothgar 2? i feel like Neeson in Taken!

If you are looking for ransom, I can tell you I don't have 'perfect roe'. But what I do have are a very particular set of skills, skills I have acquired 'since launch'. Skills that make me a nightmare for people like you. If you let my 'Crafter & Magblade' go now, that'll be 'a start'. - than can you please fix wrothgar on xbox, it is broken, no its not my connection, of my xbox, theres something fundametally wrong with its coding.

Aeaeren · June 2016

Gamertag: Aeaeren
Character: Ranthenae

Undoctrinated · June 2016

Wow... look at all these stuck characters. Bravo.

Lluanda · June 2016

Push forward on the left analog stick while loading in, and i mean hold it in that position as soon as you are loading your characters. It fixed the problem for me multiple times now, at least until the next crash.

Czeri · June 2016

I'm on the EU server, but I also lost access to my main on Saturday. Can you help, or is this NA-only party?

Gamertag: Czerri13
Character: Likes-to-pet-slaughterfis
Location: Orsinium
Server: EU

I crash to dashboard during the loading screen each time I try to log into him. Other characters are fine.

JEB_Stuart · June 2016

My Character

Xbox gamer tag JEB Stuart ANV
Sir Jeb of Deepwater
NA Server

Stuck in Orsinium since Saturday.

1) You didnt even read my intial ticket and answer some generic ESO Plus complaint
2) I sent in a follow up with the dession
3) You asked for my console ID and I sent it.
4)Then you never responded to my email.

JEB_Stuart · June 2016

My Character

Xbox gamer tag JEB Stuart ANV
Sir Jeb of Deepwater
NA server

Stuck in Orsinium since Saturday.

1) You didnt even read my intial ticket and answer some generic ESO Plus complaint
2) I sent in a follow up with the description of the issue
3) You asked for my console ID and I sent it.
4) Then you never responded to my email.

neville_bart0s · June 2016

gt: neville bart0s
character: neveille bartos

move it from orsinium so I can actually use my *** character.

this is an absolute *** joke, your game is more broken than wrobels ***

Methadone_Man · June 2016

GT: Methadone Man
Character : Kulel Oromon
Location: Eldon Root wayshrine

This is my main character. I need him moved or I will be forced to quit ESO permanently. I will be spamming tickets until he is moved or until I tire of this and then stop my ESO plus membership and take my money elsewhere.

JEB_Stuart · June 2016

JEB_Stuart wrote: »

My Character

Xbox gamer tag JEB Stuart ANV
Sir Jeb of Deepwater
NA server
My MAIN character too!!!!!!!!!!!!!!!!!
.

Thal · June 2016

Wrothgar (Orsinium)
Gamertag - N3AND3RTHAL
Character - this one is Thal

NA server

Thal · June 2016

Is there any sort of ETA on this?

CatherineHG · June 2016

I've been stuck in Wrothgar since Friday now. That's four days. Four days without my main character that I pretty much use for all my crafting, and who also creates all of the potions for my guild. Get off your butts and fix this, it's getting ridiculous.

GT: CatherineHG
C: Knifey Shiv-Dark
A: Wrothgar (still)
S: North America

a.malenotti69b16_ESO · June 2016

Same for me. Stuck in Wrothgar since Friday

Gamertag: AlessioMale
Character: Zoldark
Location: Wrothgar
Megaserver: Europe

Pls fix it!!

JEB_Stuart · June 2016

CatherineHG wrote: »

I've been stuck in Wrothgar since Friday now. That's four days. Four days without my main character that I pretty much use for all my crafting, and who also creates all of the potions for my guild. Get off your butts and fix this, it's getting ridiculous.

GT: CatherineHG
C: Knifey Shiv-Dark
A: Wrothgar (still)
S: North America

Me Too! Main Crafter 1yr old MagTmp

The_Lex · June 2016

It's getting to the point where the crafting bag is not worth the sub anymore. I just posted this earlier today:

The_Patriarch wrote: »

After the fifth crash last night, and my subsequent outburst, my wise 5 year-old son asked, "If the game keeps crashing, why keep playing it?"

My response:

It's beyond frustrating now. Honestly, I think consoles got a PTS patch, not the live version.

Dreadnaus · June 2016

XBox name: Dreadnaus
Character name: Reah Thorolund
Locations: Orsinium
On NA server

Loss for words why this is still happening, do your jobs or lose customers.

Dreadnaus · June 2016

Persistence/Stupidity wins and I was able to move my character to the wayshrine and port out of there with several crashes.

Check my crash logs
Fix the game

Aeaeren · June 2016

Dreadnaus wrote: »

Persistence/Stupidity wins and I was able to move my character to the wayshrine and port out of there with several crashes.

Check my crash logs
Fix the game

Yup I just went through about 15 attempts before I could try to wayshrine, but then it crashed porting. I managed to get it to load a again and WALK to the Wayshrine in Orsinium.

PoseidonEvil · June 2016

They're working on it. Relax lol

Aeaeren · June 2016

PoseidonEvil wrote: »

They're working on it. Relax lol

I don't have that much patience, and the customer support is a tad bit slow so yup I just kept loading it up until it finally worked.

GeorgeParker · June 2016

Gamertag parkercartman2

Character name zugga zuggy

Xbox EU server

Stuck in Orsinium for 5 days, crashes as soon as I try to load him, all my other characters dotted around the world work ok.
I left buying Wrothgar DLC for ages because I had read about issues, but I bought it a few weeks ago thinking it would all be fixed now.
I am so stupid, thats the first and last DLC I buy from you people.

Whiteout55 · June 2016

Gt: Whiteout55
Character: Mithragan
Stuck in Wrothgar
NA server

Been stuck in Wrothgar for 3 days now and still waiting for the character move I requested. Responses have only been telling me to do the troubleshooting copy and pasted bs even though in a previous message I stated I had done them already.

This auto reply and copy and paste support is so insulting.

Oh and saying this problem just started with dB?? This problem became WORSE with db, it started with Orsinium. I have feared Orsinium quest givers, bank, wayshrine and especially crafting tables since the dlc went live. Do I put in tickets each time? Of course not because it becomes tedious dealing with the autoreply horrible excuse for support which makes you respond again or they close the ticket and pat themselves on the back.

I get not responding to every complaint in a post but the cut and paste responses and then ignoring the follow up questions is ignorant.

You seriously need to have words with your support team and start communicating, you've lost so many people that would play and pay long term just from that alone. The performance is atrocious but the cut and paste responses disappoint me on a whole other level.

DephlaterMouse · June 2016

GT is DephlaterMouse. Help reference 160622-003724.

This Won. Stuck in wrothgar for 2 weeks.

Datick. Stuck in Elden Root for 3 days.

Unseen5hadow · June 2016

Unseen 5hadow , Wrothgar, Ebonheart Nightblade, NA megaserver.

arckaine547 · June 2016

Gamertag: arckaine647
Character: Arcstamsorc
Zone: Wrothgar
Megaserver: North America

Nearly every time any of my characters enters Wrothgar, especially Orsinium proper, or any of the other DLC zones (besides IC) the game crashes and kicks me to the home screen. Usually, I can access these characters by logging into another character, returning to the character select screen, and logging back into the character I was originally using. The past couple days even this has been unfruitful.

JEB_Stuart · June 2016

Whiteout55 wrote: »

Gt: Whiteout55
Character: Mithragan
Stuck in Wrothgar
NA server

Been stuck in Wrothgar for 3 days now and still waiting for the character move I requested. Responses have only been telling me to do the troubleshooting copy and pasted bs even though in a previous message I stated I had done them already.

This auto reply and copy and paste support is so insulting.

Oh and saying this problem just started with dB?? This problem became WORSE with db, it started with Orsinium. I have feared Orsinium quest givers, bank, wayshrine and especially crafting tables since the dlc went live. Do I put in tickets each time? Of course not because it becomes tedious dealing with the autoreply horrible excuse for support which makes you respond again or they close the ticket and pat themselves on the back.

I get not responding to every complaint in a post but the cut and paste responses and then ignoring the follow up questions is ignorant.

You seriously need to have words with your support team and start communicating, you've lost so many people that would play and pay long term just from that alone. The performance is atrocious but the cut and paste responses disappoint me on a whole other level.

I totally second his cut and paste complaint I now have 5 tickets but you know that it you read the forums as I pasted the nonsense they sent me and the ticket numbers so you could look them up!!!!!!!!!

CatherineHG · June 2016

Placed my first ticket regarding my crashes last night. Was surprised to get such a quick response:

CatherineHG · June 2016

I posted this back: