@ZOS_GinaBruno , I've no idea how to PM you on the forums, could someone please tell me how?
Krainor1974 wrote: »I see people saying turn off all addons?
but i cant get past launcher ?
ZOS_GinaBruno wrote: »Ok, what we'd love to have now are some DxDiag files. If you have time, please attach yours to this thread; it would help us out a lot!
ZOS_GinaBruno wrote: »Thanks guys! So based on the couple posted so far, it appears as though your graphics card does not technically support DX11 (even though your OS supports it). To quote one of our programmers:
"DX11 has a mode called “9 on 11” or “10 on 11”, which is basically where the driver can create a DX11 compliant device on DX9 or DX10 level hardware, but that device is limited to the features of that API and is not really a DX11 device. This is how a DX9 card can exist on a DX11 OS."
All that said, we do currently have a bug where you may not be receiving the correct error message if you're trying to launch the game with unsupported hardware; this will likely be fixed in patch 2.3.7 (so not next week, but the week after). In the meantime, we can tell you that Nvidia Geforce cards should be 400 series and above, and AMD HD Radeon should be 5000 series and above in order to properly launch the game. You can also check the line "DDI Version" under Display Devices in your DxDiag file to see what version you're actually running.
Does that help?
ZOS_GinaBruno wrote: »Thanks guys! So based on the couple posted so far, it appears as though your graphics card does not technically support DX11 (even though your OS supports it).