ZOS_GinaBruno wrote: »For those crashing as soon as you press Play, could you post or PM me your UserIDs please?
Also, please make sure you've gone through all the steps listed in the first post here: http://forums.elderscrollsonline.com/en/discussion/251748/game-crashing-issues/p1
nordmeyerx wrote: »
I tried but I get : "Permission Problem You don't have permission to do that." Am I attempting to PM you incorrectly?
ZOS_GinaBruno wrote: »For those crashing as soon as you press Play, could you post or PM me your UserIDs please?
Also, please make sure you've gone through all the steps listed in the first post here: http://forums.elderscrollsonline.com/en/discussion/251748/game-crashing-issues/p1
nordmeyerx wrote: »
I tried but I get : "Permission Problem You don't have permission to do that." Am I attempting to PM you incorrectly?
eldrath_ESO wrote: »user name ....
@ZOS_GinaBruno Hi Gina, the crashes upon running eso.exe (32 and 64) stem from a call to DirectX11 that is not being interpreted by the system (video card drivers) properly. Some new systems that have updated video drivers one on top of the next for a long, long time also have this happen - as mine did.
In order to get around the crash, a player / user can do the following:
1. Install the dxcpl (DirectX Control Panel) from the (free) Windows 8 software development kit or the (also free) Windows 10 software development kit, Note that the Windows 8 SDK works for Windows 7 as well.
2. Add the eso.exe and eso64.exe executables to the list of executables to affect (client the Edit List button and add both one at a time - probably from C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client)
3. Put a check mark in "Force WARP" at the bottom of the window.
4. Select 11_1 from the Feature level limit to the left of the "Force WARP" check box.
5. Click Apply, then OK
The simple explanation: This will cause software to pretend that the system (video card and respective drivers) supports DirectX 11 in the way that the ZOS developers have coded the requirement (or some sort of function call upon opening the game client - which doesn't make sense, though that's how they did it).
I tried this on an older laptop (Intel HD 3000 which does not support past DirectX 10.1), and it let me log in, though the load screen of 5 minutes caused a time out after that.
I believe that if anyone gets past that point and into the game (I've not tried the 5 minute load screen again), then the game will play VERY poorly, as all of the DirectX 11 optimizations will be handled by the CPU instead of the GPU (video card), so quality of everything will go down significantly.
Note that I'm not recommending that anyone do this and play with this work around, just that I'm noting that this workaround allows the game to load past the first half second where it would normally crash.
Regarding my own system, a reformat / re-install (GTX Titan Black) fixed my crashing issue. My wife's GTX 970 system started working after uninstalling the nVidia drivers, rebooting, then re-installing the latest ones (released a day or two ago on their web site).
Hopefully this will help the developers identify what they added into this patch that causes the crash on execution of eso.exe. I believe that instead of crashing, if the game truly will not support (even at lower settings) players without DirectX 11 capable video cards then it will - upon correction of the bug, give a graceful exit with an error message of "Sorry player, your video card is too old for this game, please go buy a new one!"
Have a good night!
philip-sanderneb18_ESO wrote: »
Hey,
can u or anyone please explain how point 2-4 are meant? I dont understand them(German^^). What i have to do there exactly?
Some new systems that have updated video drivers one on top of the next for a long, long time also have this happen - as mine did.
@philip-sanderneb18_ESO and everyone who tries this, please remember to remove the eso.exe and eso64.exe files from the list in the event that they correct this issue. For now you have a glorified chat game ;-)