Crash on Launch after patch

Krainor1974

Crash when hiting play

Komma

ZOS_GinaBruno wrote: »

Are you guys at least getting into the game, then crashing? Or are you not even making it past character select?

I crashed 8 times yesterday. Sometimes after being in for hours of gameplay and sometimes only minutes. Sadly this sounds like you guys arent close to a solution. =(

The_Legendary_Arya

Well im on EU so cant say yet, but im as Krainer crashing when hitting Play before, so i bet it wont help. lets see.

Crown

@ZOS_GinaBruno It crashes less than a half second after launching eso.exe or eso64.exe

It still happens even after the patch of a few minutes ago (wife's computer).

Krainor1974

ZigoSid

Same here, crash after hitting play or launching 32 - 64 directly. But I haven't tested the hotfix yet (EU)

Dagoth_Rac

ZOS_GinaBruno wrote: »

Are you guys at least getting into the game, then crashing? Or are you not even making it past character select?

Not even making it to login screen, let alone character select. Click on eso.exe or eso64.exe and the standard ZOS crash screen pops up immediately. The one that asks, "What were you doing when ESO crashed." I hit submit everytime.

Vista 64-bit, Service Pack 2, DirectX 11 installed, GTX 560 Ti video card (which is a DX11 card as best as I can tell).

I seem to meet all the new requirements for Thieves Guild and DX11 but still no love from ESO client.

Kormyr

@ZOS_GinaBruno , I'm not even making it to character select. I hit play on the launcher, and it crashes immediately.
Glad you guys are working on it, though.

The_Legendary_Arya

Yep, finally some reactions for the guys crashing directly

nordmeyerx

Basically just echoing whatever's been said already but I click play from launcher, screen goes blank, crash. I do not even get the tumbling Zenimax cube icon animation. My crash log looks the same as other that have already been posted.

Krainor1974

It's sad but good to know I'm not only one crashing after hitting play

runningtings

Yeh same, crashes as soon as I hit PLAY.

NerfPlease

guys its all about your videocard
you need to buy new

nordmeyerx

NerfPlease wrote: »

guys its all about your videocard
you need to buy new

The app should tell you it's your video card. Not crash. We have been told this. Some people are experiencing the crash on perfectly valid cards as spelled out in the requirements.

I'm willing to "buy new" as you put it, but only when I am convinced that is the issue.

The_Legendary_Arya

Well, i have Directx1 11 and all newest updates possible, laptop is from 2012, cant be its not working cause of that.

ZOS_GinaBruno

Ok, thanks everyone. We'll continue to investigate.

NerfPlease

but it wont tell you it atm
i have the same crashes with all 3 old videocards i tested
they all havent dx11 support

Ivanzarevich

ZOS_GinaBruno wrote: »

Are you guys at least getting into the game, then crashing? Or are you not even making it past character select?

Crashes getting into the game.

amaniacub17_ESO

I've got a pair of GTS250's that cause a crash before startup, and a GTX770 that will run fine, but isn't stable (it's dying), so I can't play for more than a couple minutes.

So I when I use the GTX770, it works. The problem is at least partially related to video card & supported DirectX level. I don't change any drivers, just power off, switch cards, reboot and can play/crash depending on which card is installed.

Maui_lion

Just tried after the patch. Clicked play, screen goes black as if to start up, then immediately get the crash report.

So..yeah, not fixed for me either.

runningtings

yup still crashing immediately on PLAY, patch applied made no difference

Renoaku_ESO

Im running Direct X 11 and still crashing.

Pretty sad they went and did this to ESO though removing DX10 support

The card i have actually supports direct X 12

Niaver

So if the game crashes while trying to launch what is this? Problems with DX11 upgrade or just some bug? My friend is getting this
====================================================================
eso has stopped working.
====================================================================

I also have the same issue when i try to start 64-bit client, 32 client is ok.

Buck

Niaver wrote: »

So if the game crashes while trying to launch what is this? Problems with DX11 upgrade or just some bug? My friend is getting this
====================================================================
eso has stopped working.
====================================================================

I also have the same issue when i try to start 64-bit client, 32 client is ok.

What GPU Nvdia or AMD? 32bit or 64 bit OS? run DXDIAG see what version of Direct X your using... people should post more info or go play console lol (heard something about Nvidia having issue with the latest drivers /shrug I am using a AMD R9 390 and only having some missing textures using 64bit exe)

ADarklore

ZOS_GinaBruno wrote: »

Ok, thanks everyone. We'll continue to investigate.

Glad to hear ZOS is still investigating the crashing issues, but what about the other issues, including character and mount speed reduction across the board and the jumping issues that were also introduced with the patch?

Derthar

I had the problem after updating TG, crashing immediately after launching the game . I made clean install of ESO that didn't help at all. Still was crashing on launch. I also tried other tips but no help.

I have AMD Radeon 270X, Windows 7 64-bit and i was running AMD driver version 14.12 Omega when crushing occured. I removed the driver using DDU and installed the driver 15.12 Crimson.

Updating the driver helped and the game runs fine now. So i guess that certain GPU drivers might cause problems with ESO even if the GPU supports DirectX 11.

Smartbean

I also cannot launch the game after pressing play on the launcher.

I'm running Windows 10 64-bit, installed DirectX version as displayed in dxdiag is 11.2, my graphics card (which does support DirectX 11) is a AMD Radeon HD 5800 Series with current driver version 15.2 installed.

However, before I get the ESO Crash Report I get a pop up stating (translated) "Cannot find access point of procedure CreateDXGIFactory2 in the DLL-file C:\WINDOWS\SYSTEM32\d3d11.dll"

Any help with this ZoS?

KallistaBlackheart

many random crashes yesterday. none today so far, with about three hours of play so far.

Buck

Smartbean wrote: »

I also cannot launch the game after pressing play on the launcher.

Try running the 64bit exe - not the launcher. C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client make a short cut and only use the launcher for updating.

Ragnarok100ub17_ESO

My PC meets specs and I crash immediately after hitting play just like everybody else. Doesn't sound like a DirectX issue. I submitted a ticket yesterday and I was told to "repair" my files even though I had tried that several times. I still can't play even after that latest "fix". I'm glad that it seems like they know about it but I'll be happier when they fix it. At least I know it's not just me having problems.