Crash on Launch after patch

marten_philip · March 2016

Maui_lion wrote: »

@ZOS_GinaBruno

Here is my dxdiag as well. Before this update I ran the game quite well, I'd hope I can still do so even if on minimal settings..

seesonchanrwb17_ESO wrote: »

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marten_philip wrote: »

LucivarY wrote: »

i have little hope but here it is

you're running a vista os on your computer, I've heard they dropped Vista support.

The thing is, I only heard the game designer made new version and made it compatible with latest card/technology, but not "drop" old ppl by upgrading some *** with the same game.

They dropped dx 9 and 10 support and apparently they also dropped certain OS support.

Universe · March 2016

I'm also experiencing this issue on both 32 bit and 64 bit clients on EU server.
Quote:
"Unable to connect to game server. Please make sure you have a valid internet connection".
or
"An error has occurred. Please wait a few minutes and then try to login"

I tried everything to solve it but nothing helped.
I flushed my dns, deleted the shadercache.cooked and usersettings.txt, repaired the client, removed firewall restrictions etc.
I experienced this issue for months, it somehow got fixed and then the Thieves guild patch broke it again or some other change in ZoS servers.
The occurrence is random but it frequently happens when trying to login at prime time(16:00 GMT to 22:00 GMT).
I can only login in morning-early afternoon or in the middle of the night.
I tried to ping the servers through game consultant, 1/1 sent/lost in 4 out of 10 attempts.
Yet my own internet connection is fast without any issues.
I also contacted my ISP and everything is in order, not their issue().
It seems ZoS servers have a severe connectivity issue or the servers are simply full and ZoS can't admit it and upgrade their servers.

The_Legendary_Arya · March 2016

No answer..no information...after 6 days-and for sure on Sunday nothing new will come.
Thread has over 22k clicks, many player here with this problem, either Crash after Play-Click or horrible FPS after using Crown´s Tipps-zenimax, can u finally tell us what we have to do to fix it, if u can´t fix that?

Ivanzarevich · March 2016

After the patch with the name "Thieves Guild" someone stole my favorite game! (((

Falconstar · March 2016

Same here since Thieves Guild patch, crash when I click "PLAY" on launcher. Black screen and then crash report window pop up. Tried repair, run directly from exe, upgrade graphic card, vc redist, nothing worked. Too bad I already prepare the crown to buy the new dlc... Now I have spent money for nothing.

Maui_lion · March 2016

This is the worst patch for a game I have played, much less PAID for. To have the game suddenly be made incompatible with my system out of the blue, for little to no reason for it since the game worked fine before, this is becoming infuriating.

Ragnarok100ub17_ESO · March 2016

I'm infuriated because it's been a whole week and I still don't know why I can't play. It has nothing to do with my system. I've sent the developers my system info and they've had me do all kinds of things but nothing is working.

NerfPlease · March 2016

ZOS lost 16% of players according to steam statistic after this patch

del_cabonb14_ESO · March 2016

Amazing, after nearly a week, no constructive updates from anyone.

I am just happy that I timed my sub to lapse just before this patch was released.

Doesn't ESO pay someone to keep the community updated? Should I waste any more time checking back?

So far I assume the answer is: "the game is working as intended, please move on".

I was so impressed at how well ESO responded to all the player feedback after release. They worked so hard to remedy so many issues. Now, not so much. What changed?

Quelle Domage, C'est la vie.

Avianographer · March 2016

del_cabonb14_ESO wrote: »

Amazing, after nearly a week, no constructive updates from anyone.

I am just happy that I timed my sub to lapse just before this patch was released.

Doesn't ESO pay someone to keep the community updated? Should I waste any more time checking back?

Yes, and that person has updated this thread multiple times. They are working on a resolution for users with DirectX 11 compatible hardware still receiving the crash on launch. We are getting a point release on Monday, as well, that should fix a number of issues.

nordmeyerx · March 2016

NerfPlease wrote: »

ZOS lost 16% of players according to steam statistic after this patch

How would Steam know how many players ESO "lost" from this patch? Do you mean subs cancelled? Or overall server population decline?

Krainor1974 · March 2016

I'm thinking subs cancelled cuz says after this patch, u think it would be from all the problems

Maui_lion · March 2016

Losing 10-15% (ish) of your player base because of a patch that, for some reason, kicks older graphics cards to the curb all of a sudden..that's pretty bad.

I mean what could possibly have been done to the game to do that so suddenly? I feel like I've been hit with a kind of bait-and-switch. Made a game we could play just fine, that we paid for, bought extras for, and now the rug's been yanked from under us and our money gone to waste.

I'm so glad I didn't buy more crowns like I'd been planning to. I'd be even more upset than I am now.

FleetwoodSmack · March 2016

nordmeyerx wrote: »

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NerfPlease wrote: »

ZOS lost 16% of players according to steam statistic after this patch

How would Steam know how many players ESO "lost" from this patch? Do you mean subs cancelled? Or overall server population decline?

That's according to Steam users who use Steam to play the game. There are a great deal of players from before that don't even use it (Steam), so that statistic I wouldn't say is very accurate in the number of players dropped. Rather that 16% of the Steam users who purchased ESO isn't playing ESO through Steam. They could have very well started launching the 64 bit version and it wouldn't detect it either, which would also cause the number to drop as Steam only detects if you launch the game through the launcher. I think ZOS has the real accurate numbers on the playerbase drop rather than an outside source.

Göttermutter · March 2016

Maui_lion wrote: »

Losing 10-15% (ish) of your player base because of a patch that, for some reason, kicks older graphics cards to the curb all of a sudden..that's pretty bad.

I mean what could possibly have been done to the game to do that so suddenly? I feel like I've been hit with a kind of bait-and-switch. Made a game we could play just fine, that we paid for, bought extras for, and now the rug's been yanked from under us and our money gone to waste.

I'm so glad I didn't buy more crowns like I'd been planning to. I'd be even more upset than I am now.

this has nothing to do with your grafic card

Göttermutter · March 2016

IndyWendieGo wrote: »

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nordmeyerx wrote: »

NerfPlease wrote: »

ZOS lost 16% of players according to steam statistic after this patch

How would Steam know how many players ESO "lost" from this patch? Do you mean subs cancelled? Or overall server population decline?

That's according to Steam users who use Steam to play the game. There are a great deal of players from before that don't even use it (Steam), so that statistic I wouldn't say is very accurate in the number of players dropped. Rather that 16% of the Steam users who purchased ESO isn't playing ESO through Steam. They could have very well started launching the 64 bit version and it wouldn't detect it either, which would also cause the number to drop as Steam only detects if you launch the game through the launcher. I think ZOS has the real accurate numbers on the playerbase drop rather than an outside source.

this is right after the patch

FleetwoodSmack · March 2016

Göttermutter wrote: »

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IndyWendieGo wrote: »

nordmeyerx wrote: »

NerfPlease wrote: »

ZOS lost 16% of players according to steam statistic after this patch

How would Steam know how many players ESO "lost" from this patch? Do you mean subs cancelled? Or overall server population decline?

That's according to Steam users who use Steam to play the game. There are a great deal of players from before that don't even use it (Steam), so that statistic I wouldn't say is very accurate in the number of players dropped. Rather that 16% of the Steam users who purchased ESO isn't playing ESO through Steam. They could have very well started launching the 64 bit version and it wouldn't detect it either, which would also cause the number to drop as Steam only detects if you launch the game through the launcher. I think ZOS has the real accurate numbers on the playerbase drop rather than an outside source.

this is right after the patch

That still doesn't really mean anything. Right after the patch, the majority of that 'loss' on Steam could be from using the 64 bit version which is only used STRAIGHT from the directory. It will NOT show up that you're using it in Steam, ergo it's inaccurate data. That's not to say people haven't left, but statistical data from Steam doesn't reflect the users who are now using the 64 bit client.

Göttermutter · March 2016

Steam problems, i am sorry for you! Dont let run the game on the 64-client, this one isnt that some developpers of zos might say on it. You will get problems with it equal what kind of system you have, so dont try it out.

FleetwoodSmack · March 2016

Göttermutter wrote: »

Steam problems, i am sorry for you! Dont let run the game on the 64-client, this one isnt that some developpers of zos might say on it. You will get problems with it equal what kind of system you have, so dont try it out.

It's got nothing to do with Steam problem wise. I have no problems with using ESO with Steam. It's how the game is launched through Steam. Since the 64 bit not launched via the launcher (it's launched in the directory), Steam doesn't detect it and it doesn't register that you're playing ESO, so the statistic is inaccurate. Bugs reported or not, people who aren't experiencing trouble on the 64bit version are probably still running it.

Göttermutter · March 2016

try the older one, means the 32 bit version, also the better one. Or go on yor game and open it by yourself. And dont say its not a steam problem, which problem is it now, i guess you will find the answer.

FleetwoodSmack · March 2016

Göttermutter wrote: »

try the older one, means the 32 bit version, also the better one. Or go on yor game and open it by yourself. And dont say its not a steam problem, which problem is it now, i guess you will find the answer.

I don't think you're understanding me... I'm waiting on a completely new rig to be compliant with DX 11. Steam does NOT launch the 64bit. I know that. I'm saying that the statistic stated does NOT reflect those using 64bit. I am NOT experiencing issues because I'm NOT up to date on hardware. I've known the answer since I've been replying to you.

Falconstar · March 2016

I still have 4000ish crown left there to rot.. Wish that can be refunded.. oh well...

Docmandu · March 2016

http://store.steampowered.com/hwsurvey/

Apparently 14.52% of the steam playerbase is playing on outdated hardware (DX10GPU & Vista+)

For desktop users an upgrade is not that expensive, about the price of the DLC.. but for people with a laptop, it might not be so obvious on how to cheaply upgrade.

ZOS should have communicated the new required much sooner imho.. I understand them keeping up with technology, but you have to give people the time to update!

nordmeyerx · March 2016

How about a different question. Does anyone else know what other MMO out there... MMO (not single player games) requires a DX11 compatible video card to play it?

jamesharv2005ub17_ESO · March 2016

Rylana wrote: »

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ZOS_GinaBruno wrote: »

Is everyone running DX11? Remember, as of today, we are not supporting DX9 or any graphics cards and operating systems that are not compatible with DirectX 11.

Gina, removing directx 10.1 support on graphics cards literally screwed over everyone that has a card from before 2014

Want to front me 150 bucks for a new card? Like for real, this is bad. It doesnt matter what version of directx your OS has installed, if the card doesnt support it (we are talking ONLY high end gaming cards here manufactured after windows 8.1 came out in 2014) the game wont run.

Revert this change, for the love of god.

Raedon 5000 series came out in 2009 was ATI's first set of DX11 compatible video cards.

Krainor1974 · March 2016

They should bring back the transfer to console and allow all of us who can no longer play the game on our pc's to transfer to a console and free of charge.

Ragnarok100ub17_ESO · March 2016

Krainor1974 wrote: »

They should bring back the transfer to console and allow all of us who can no longer play the game on our pc's to transfer to a console and free of charge.

YES! It may be the only way I get to play! I've had a ticket open since Monday and support KNOWS it's not my computer hardware that's causing an issue though they are running out of ideas why I can't play.

Krainor1974 · March 2016

Ragnarok100ub17_ESO wrote: »

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Krainor1974 wrote: »

They should bring back the transfer to console and allow all of us who can no longer play the game on our pc's to transfer to a console and free of charge.

YES! It may be the only way I get to play! I've had a ticket open since Monday and support KNOWS it's not my computer hardware that's causing an issue though they are running out of ideas why I can't play.

they really should allow transfers it allows them to keep costumers who they would probably lose. I been waiting to buy a xbox1 and would for sure transfer account over.

ZOS_MollyH · March 2016

Greetings all,

Please keep in mind that no figures have ever been announced regarding populations in game - increasing or decreasing. Information posted in this thread is pure speculation, and if it continues the thread may be closed and disciplinary actions may be issued. Posting misinformation as fact is against the Code of Conduct and as such may be actioned.

jcasini222ub17_ESO · March 2016

Geez well in an aim not to speculate. Does anyone know the technical reason preventing paid character transfers?

I was always perplexed why a paid character transfer service hasn't been around. People play and change their gaming devices for a variety of reasons. This would have always been a nice feature.