ZOS_GinaBruno wrote: »we can tell you that Nvidia Geforce cards should be 400 series and above, and AMD HD Radeon should be 5000 series and above in order to properly launch the game.
Under dxdiag don't you need to check under the Display tab for DDI Version, not the DirectX Version seen in the System tab, right? Just want to clarify that for others.
ZOS_GinaBruno wrote: »Have you all tried downloading the most recent Visual C++ 2010 Redistributable Package? If not, please visit this page: https://www.microsoft.com/en-us/download/details.aspx?id=14632
Also, make sure you're running the game as admin. Let us know if either of those fix the issue for you.
dxdiag:
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.151029-1700)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio XPS 8100
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8120MB RAM
Page File: 2330MB used, 13980MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
Display Devices
Card name: AMD Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Display Memory: 4850 MB
Dedicated Memory: 1010 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.200.1062.1004
DDI Version: 11.2
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
ZOS_GinaBruno wrote: »Thanks to everyone who PMed UserIDs, and to @Crown for the super detailed theory! We're going to run all this by the team today and see if we can get something going.
Just to double check in the meantime, what Windows OS is everyone running? Remember our min spec only supports Windows 7 and up (meaning Vista is not supported).
Just for clarity. My computer crashed, so I had to do a complete reinstall of Windows....starting with my Windows 7 disc and working my way up to Windows 10, reinstalling all drivers, etc, etc, etc.... So getting back into the game took me 3 days... I lost all of my music and videos!!!!Back up your files people....
ZOS_GinaBruno wrote: »Does that help?
ZOS_GinaBruno wrote: »Thanks guys! So based on the couple posted so far, it appears as though your graphics card does not technically support DX11 (even though your OS supports it). To quote one of our programmers:
"DX11 has a mode called “9 on 11” or “10 on 11”, which is basically where the driver can create a DX11 compliant device on DX9 or DX10 level hardware, but that device is limited to the features of that API and is not really a DX11 device. This is how a DX9 card can exist on a DX11 OS."
All that said, we do currently have a bug where you may not be receiving the correct error message if you're trying to launch the game with unsupported hardware; this will likely be fixed in patch 2.3.7 (so not next week, but the week after). In the meantime, we can tell you that Nvidia Geforce cards should be 400 series and above, and AMD HD Radeon should be 5000 series and above in order to properly launch the game. You can also check the line "DDI Version" under Display Devices in your DxDiag file to see what version you're actually running.
Does that help?
nordmeyerx wrote: »You know, I am really rather surprised that the development and business sides of this company saw eye to eye on this. I really just can't see the bean counters saying "Why sure, by all means develop downloadable content that then makes thousands of people unable to log in and buy it!"
If that's the case then I am rather envious of the devs. The business side drives the company I work for, not the development side.
So many players will bail.
nordmeyerx wrote: »
I probably won't bail and end up buying a new card. I see my current card won't support No Man's Sky anyway and I want to play that when it comes out.
But that money, once earmarked for DLC, now goes to a new video card.
Holy mother of God! This is the worst screw over of paying customers since EA screwed their paying customers over with the abomination known as SIM City.
I'm sorry, Zenimax, but this time, you really [Snip] up. And I will enjoy your downfall, when every single one of your subscribers leaves your moneygrabbing grasps.
I mean, srsly?! C'mon! I payed like 70+ bucks for the game, when it first released and have a [Snip] ton of Crowns to spend on great DLC (harhar) you're producing, and now, you won't even let me play?
Why? Because you don't want to hire another 5-7 workers to be underpayed to make the support for you?
No! This is enough! This is the LAST TIME a [Snip] game company screwed me over.
Never again! You hear me?
PS: You'll hear from my lawyer in this matter! I want my money spent in crowns back. -.-*
Sry all for overreacting, but I got a very bad EA-taste in my mouth right now and no matter what I drink or eat, I will not be able to get it out anytime soon.