Thanks for the response Nomen. Was trying to hold off on a complete reinstall but seems like I have arrived at the last resort, since still no other helpful information or insight given from support.
FakeAlGore wrote: »All Nvidia GeForce 400-series cards and later (with the noted exception of the GeForce 405 which was OEM-only) support DirectX 11. These were released in 2010.
nordmeyerx wrote: »For those interested... here is an e-mail reply to a support ticket I put in for the issue:
Thank you for your patience while we investigated your account. With the Thieves Guild Update, there have been some major changes to our game engine. If you are experiencing issues after the update, you should first check to ensure that your machine meets the game’s minimum requirements:
Operating System: Windows 7 32-bit
Processor: Intel i3 or AMD 3870 generation processors or higher
System RAM: 3GB
Hard Disk Space: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 1GB RAM (NVidia GeForce 460 or AMD Radeon 6850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection*
We have been getting reports of players who are playing on laptop computers having difficulty with the game crashing when they attempt to launch the game. Please note that if your graphics card has an "M" after the number, or if it does not have its own dedicated memory, then it is a mobile graphics card which does not meet our system requirements. As such, we have limited troubleshooting we can offer which we've included below:
Set your preferred GPU:
You should ensure your video driver is selecting the correct GPU for ESO by opening either the NVIDIA Control Panel or AMD Catalyst Control Panel and ensuring that ESO64.exe is making use of your primary GPU.
To do so, follow the process below:
NVIDIA Graphics Cards
1. Right-click on your desktop and select NVIDIA Control Panel.
2. In the Control Panel, select Manage 3D settings, then click on the Program Settings tab.
3. Next to the "Select a program to customize" option, click the Add button.
4. From the pop-up window, navigate to the folder where ESO is installed and select ESO64.exe.
5. In the "Select the preferred graphics processor for this program" option, open the drop-down menu and select High-performance NVIDIA processor and confirm.
Note: The above instructions may change depending on version and unique graphics card. If you require further assistance, you should contact NVIDIA Support here: http://www.nvidia.com/page/support.html.
AMD Graphics Cards
1. Right-click on your desktop and select AMD Catalyst Control Center.
2. Navigate to Power, then PowerPlay.
3. Set Plugged In and Battery to Maximum Performance and click Apply.
4. From the Power drop-down menu, select Switchable Graphics.
5. Select ESO64.exe from the list, or click Browse and navigate to the appropriate directory where ESO is installed.
6. Select High Performance to pick the specific card and confirm.
Note: The above instructions may change depending on version and unique graphics card. If you require further assistance, you should contact AMD Support here: http://support.amd.com/en-us.
If you have an NVIDIA card, you can also try adjusting the following settings:
1. Open NVIDIA Control Panel --> Manage 3D settings.
2. Go to Program Settings tab.
3. Add the file you launch the game from by clicking on Add button.
4. In the setting window, change the 'Power Management Mode' to 'Prefer Maximum Performance'.
5. Open "Global Settings".
6. Select the below settings:
a. Vertical sync- Off
b. Threaded optimization – off
c. Triple buffering – off
7. Select the preferred processor as NVIDIA under global and program settings.
8. Click on "apply"
*Note: You will need to do this again every time you launch the game.
Beyond these steps, this is no other troubleshooting we are able to provide.
Warm Regards,
The Elder Scrolls Online Team
FakeAlGore wrote: »
What is your exact processor model? And you are using the integrated graphics, correct?
FakeAlGore wrote: »The Intel Pentium B960 includes the Sandy Bridge-era Intel HD Graphics that is only DirectX 10.1 compliant. Source
marten_philip wrote: »
You're now forcing people, to upgrade their hardware in order to play the game?
Which they were guaranteed to be able to play up-on purchase?
This actually sounds like a first degree of false advertisement.
As my purchased retail copy of ESO clearly states that I don't need dx11 in order to play.
Nor have I been fully instructed nor warned that this would changed.
A serious case of customer unfriendly services.
Hench e the reason why blizzard is still the leading company in the mmo franchise.
As for they don't force major hardware upgrades in order to play, in fact they make new graphical changes optional and allow you too chose in between old and new graphical lay-out.
So my question to you who represents the company.
Is what will you do now that you've practically scammed your way in to people buying a non functional product under false pretense?
ZOS_GinaBruno wrote: »First and foremost, there is currently a crash that we are working on fixing that is affecting many of you in various circumstances. While there’s no workaround at the moment, please understand that we are hard at work to address this as soon as possible.
....If you go through each of these steps and your game is still crashing, please wait until we have implemented a fix for the crash we are currently investigating.
nordmeyerx wrote: »For those interested... here is an e-mail reply to a support ticket I put in for the issue:
Thank you for your patience while we investigated your account. With the Thieves Guild Update, there have been some major changes to our game engine. If you are experiencing issues after the update, you should first check to ensure that your machine meets the game’s minimum requirements:
Operating System: Windows 7 32-bit
Processor: Intel i3 or AMD 3870 generation processors or higher
System RAM: 3GB
Hard Disk Space: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 1GB RAM (NVidia GeForce 460 or AMD Radeon 6850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection*
We have been getting reports of players who are playing on laptop computers having difficulty with the game crashing when they attempt to launch the game. Please note that if your graphics card has an "M" after the number, or if it does not have its own dedicated memory, then it is a mobile graphics card which does not meet our system requirements. As such, we have limited troubleshooting we can offer which we've included below:
Set your preferred GPU:
You should ensure your video driver is selecting the correct GPU for ESO by opening either the NVIDIA Control Panel or AMD Catalyst Control Panel and ensuring that ESO64.exe is making use of your primary GPU.
To do so, follow the process below:
NVIDIA Graphics Cards
1. Right-click on your desktop and select NVIDIA Control Panel.
2. In the Control Panel, select Manage 3D settings, then click on the Program Settings tab.
3. Next to the "Select a program to customize" option, click the Add button.
4. From the pop-up window, navigate to the folder where ESO is installed and select ESO64.exe.
5. In the "Select the preferred graphics processor for this program" option, open the drop-down menu and select High-performance NVIDIA processor and confirm.
Note: The above instructions may change depending on version and unique graphics card. If you require further assistance, you should contact NVIDIA Support here: http://www.nvidia.com/page/support.html.
AMD Graphics Cards
1. Right-click on your desktop and select AMD Catalyst Control Center.
2. Navigate to Power, then PowerPlay.
3. Set Plugged In and Battery to Maximum Performance and click Apply.
4. From the Power drop-down menu, select Switchable Graphics.
5. Select ESO64.exe from the list, or click Browse and navigate to the appropriate directory where ESO is installed.
6. Select High Performance to pick the specific card and confirm.
Note: The above instructions may change depending on version and unique graphics card. If you require further assistance, you should contact AMD Support here: http://support.amd.com/en-us.
If you have an NVIDIA card, you can also try adjusting the following settings:
1. Open NVIDIA Control Panel --> Manage 3D settings.
2. Go to Program Settings tab.
3. Add the file you launch the game from by clicking on Add button.
4. In the setting window, change the 'Power Management Mode' to 'Prefer Maximum Performance'.
5. Open "Global Settings".
6. Select the below settings:
a. Vertical sync- Off
b. Threaded optimization – off
c. Triple buffering – off
7. Select the preferred processor as NVIDIA under global and program settings.
8. Click on "apply"
*Note: You will need to do this again every time you launch the game.
Beyond these steps, this is no other troubleshooting we are able to provide.
Warm Regards,
The Elder Scrolls Online Team