Any Way for Existing Customers to get the Whiterun Wolfhound?

Enkil

ZOS can clearly see people really want it, so after the promo is over, they will just add a different color wolfhound to the cash shop and everyone will be happy.

You don't devise a promotion with a limited edition bonus and immediately tell everyone else they will be able to get something like it very soon. This is marketing basics.

Miflett

Enkil wrote: »

ZOS can clearly see people really want it, so after the promo is over, they will just add a different color wolfhound to the cash shop and everyone will be happy.

You don't devise a promotion with a limited edition bonus and immediately tell everyone else they will be able to get something like it very soon. This is marketing basics.

Marketing like this does more harm than good for the consumer, I fear.

SFBryan18

I don't give a *** about the dog. I want to play ESO through my Steam account. It's bull *** that they can't merge accounts. We will be using the exact same servers, and they already plan on doing this for consoles.

ianangelospreub18_ESO

Miflett wrote: »

Enkil wrote: »

ZOS can clearly see people really want it, so after the promo is over, they will just add a different color wolfhound to the cash shop and everyone will be happy.

You don't devise a promotion with a limited edition bonus and immediately tell everyone else they will be able to get something like it very soon. This is marketing basics.

Marketing like this does more harm than good for the consumer, I fear.

Agreed, all they have managed to do by riling everyone up is break what little trust most loyal members had in the company after the past couple of months. I am sure plenty will go for the pet for some ridiculous amount of money same as the horse that is there currently in comparison tot he imperial upgrade. But it has been a dirty tactic at a VERY bad time in the games development. When a fairly large amount of your most loyal subscribers have already lost a lot of faith in you, you absolutely do not push them even farther away. Based on what I have seen today there were a lot more subscribers who were losing faith in the devs then I thought. 13 pages of anger and hurt over just a vanity pet kind of sums that up.

rynth

I have five dogs and two cats, not to mention all the neighborhood cats that I feed with the outside food at my house. I guess I can do without a dog in game........for now

Holycannoli

Enkil wrote: »

ZOS can clearly see people really want it, so after the promo is over, they will just add a different color wolfhound to the cash shop and everyone will be happy.

You don't devise a promotion with a limited edition bonus and immediately tell everyone else they will be able to get something like it very soon. This is marketing basics.

You don't do this at all actually. Whoever buys the imperial edition on Steam gets more than anyone who already bought it, unless the dog is replacing the mudcrab.

The imperial edition on Steam should be the imperial edition that was already offered, otherwise you wind up with pissed off imperial edition owners.

If the Steam edition comes with both vanity pets then all current imperial edition owners should get the dog mailed to them. If the dog replaces the mudcrab well then the issue is a little more complex, but the fact remains that the Steam edition should not differ in any way.

Amsel_McKay

SFBryan18 wrote: »

I don't give a *** about the dog. I want to play ESO through my Steam account. It's bull *** that they can't merge accounts. We will be using the exact same servers, and they already plan on doing this for consoles.

I agree

ianangelospreub18_ESO

Holycannoli wrote: »

Enkil wrote: »

ZOS can clearly see people really want it, so after the promo is over, they will just add a different color wolfhound to the cash shop and everyone will be happy.

You don't devise a promotion with a limited edition bonus and immediately tell everyone else they will be able to get something like it very soon. This is marketing basics.

You don't do this at all actually. Whoever buys the imperial edition on Steam gets more than anyone who already bought it, unless the dog is replacing the mudcrab.

The imperial edition on Steam should be the imperial edition that was already offered, otherwise you wind up with pissed off imperial edition owners.

If the Steam edition comes with both vanity pets then all current imperial edition owners should get the dog mailed to them. If the dog replaces the mudcrab well then the issue is a little more complex, but the fact remains that the Steam edition should not differ in any way.

To add to this according to what I have read today the dog is in addition to the mudcrab, they get both.

Karnus

I will gladly trade my crab, lizard thing and monkey for a dog, or even better, a wolf pet!

rynth

Karnus wrote: »

I will gladly trade my crab, lizard thing and monkey for a dog, or even better, a wolf pet!

Get rid of the monkey?! The monkey can flying his own poo! all the dog can do is eat the poo

Samadhi

rynth wrote: »

Karnus wrote: »

I will gladly trade my crab, lizard thing and monkey for a dog, or even better, a wolf pet!

Get rid of the monkey?! The monkey can flying his own poo! all the dog can do is eat the poo

If a monkey throws poo at a dog
and the dog eats the poo
who wins?

Knootewoot

Whiners. Other games have done the same.

SWG later on had more versions. One version you got the BARC speeder and another gave a walker. The only way to get them was buying a new retail version or for very expensive credits from a player.

About the guar: If you want the pet then buy the plushe. It is a great idea. WoW done the same with their megablocks. You also got ingame items by buying the megablocks.

About the dog: If it was a cat i understand, but who wants a stinking dog. They smell. And so what is a steam player gets it. All you can do ingame is laugh at them they had to start up steam to play the game.

TESO is a great game. But has the biggest whiner player base. If someone has something special they all want it for free too ( boohoo

Miflett

I love the game, I just wish there was ONE western subscription MMO that respected actual content enough to not let time limited exclusives drive their marketing.

So far, FFXIV is the only development team that hasn't went over zealous with marketing limited content.

SteveCampsOut

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Yes, but is the serial code applicable to existing accounts or must we create a new account?!?

TeraAngelos

SteveCampsOut wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Yes, but is the serial code applicable to existing accounts or must we create a new account?!?

I believe it cannot be used on an existing account. I think I saw this on a separate thread, but it may take me a few minutes to find it again.

SRIBES

Does anyone have a screen shot of the dog? I never got imperial edition but now that i'm making alts/new chars I think a free horse would come in handy, and hell while i'm at it, might as well get a free vanity pet. So just wanted to see what this thing looks like

TeraAngelos

"ZOS_JordanH wrote: »
Hey, @IcyDeadPeople‌. No, if you were to purchase the game again through Steam, you would not be able to apply the key to your existing account."

Reposting this from earlier in this thread.

SteveCampsOut

TeraAngelos wrote: »

SteveCampsOut wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Yes, but is the serial code applicable to existing accounts or must we create a new account?!?

I believe it cannot be used on an existing account. I think I saw this on a separate thread, but it may take me a few minutes to find it again.

Is the Pet bound to the new account? I seem to recall Ring's of Mara being sold or maybe just thought I saw it. If I can make the new account and just trade the content, isn't that a solution to all these whine fests?

TeraAngelos

SteveCampsOut wrote: »

TeraAngelos wrote: »

SteveCampsOut wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Yes, but is the serial code applicable to existing accounts or must we create a new account?!?

I believe it cannot be used on an existing account. I think I saw this on a separate thread, but it may take me a few minutes to find it again.

Is the Pet bound to the new account? I seem to recall Ring's of Mara being sold or maybe just thought I saw it. If I can make the new account and just trade the content, isn't that a solution to all these whine fests?

All vanity pets so far have been bound - and so have the Rings of Mara, unless they bugged for somebody. I have to assume this wolfhound will also be bound.

TeraAngelos

AsweetRoll wrote: »

Does anyone have a screen shot of the dog? I never got imperial edition but now that i'm making alts/new chars I think a free horse would come in handy, and hell while i'm at it, might as well get a free vanity pet. So just wanted to see what this thing looks like

The only image I have seen of the pet is this, from ESO's official announcement. Not sure if this is just a promotional image, or what it really does look like in-game.

SFBryan18

Whining about whining when a company angers its fans. The internet sure is full of trolling hypocrites.

MercyKilling

SFBryan18 wrote: »

Whining about whining when a company angers its fans. The internet sure is full of trolling hypocrites.

SteveCampsOut

TeraAngelos wrote: »

SteveCampsOut wrote: »

TeraAngelos wrote: »

SteveCampsOut wrote: »

ZOS_AmeliaR wrote: »

The wolfhound vanity pet is a limited-time bonus available only to those who buy the Imperial Edition of The Elder Scrolls Online through Steam.

Yes, but is the serial code applicable to existing accounts or must we create a new account?!?

I believe it cannot be used on an existing account. I think I saw this on a separate thread, but it may take me a few minutes to find it again.

Is the Pet bound to the new account? I seem to recall Ring's of Mara being sold or maybe just thought I saw it. If I can make the new account and just trade the content, isn't that a solution to all these whine fests?

All vanity pets so far have been bound - and so have the Rings of Mara, unless they bugged for somebody. I have to assume this wolfhound will also be bound.

Ah, Ok then. I'm still not upset by this. I hope the new players stick around long enough to join my guild so I can pet their dogs.

Catches_the_Sun

JD2013 wrote: »

Good lord all this over a silly bunch of pixels that aren't real?

I've been with the game since beta. I don't need another virtual (and might I add completely cosmetic and does absolutely nothing) pet taking up another inventory slot.

It's a limited promotion item to welcome new people into the game. A bunch of pixels that equate to nothing in real life. If they were giving away a free dog, sure then I may be slightly miffed. But they're not. It's a do nothing vanity item.

Come on, people!

This whole game is pixels that aren't real, genius. The fact that you're on these forums tells me that holds at least some value to you.

Korkhan

For me the upsetting fact is that the new customer gets more than the current one. Its like no one cares about their current customers.
Well, I can always take my toys and be a new customer somewhere else.

TeraAngelos

Korkhan wrote: »

For me the upsetting fact is that the new customer gets more than the current one. Its like no one cares about their current customers.
Well, I can always take my toys and be a new customer somewhere else.

While I seem to be one of the most opposed to this dog pet, I do need to point out that new customers haven't always been getting more than the current one. There's the beta monkey and the preorder scuttler, that a lot of current subs do have. Two exclusive pets we already have, compared to one exclusive pet new people are getting. Comparing new subbers to current subbers who did not have beta/preorder... yes, the more pets thing stands.

But the problem, imho, is that it's a DOG. Arguably the best vanity pet so far (though I know some like the monkey!) and the fact that so many people have been asking for a dog from the start. Creating a desired vanity pet and then giving it to someone else kinda sucks.

wrlifeboil

xsorusb14_ESO wrote: »

ZOS learned a valuable lesson today.

Their Subscribers will cry over virtually anything.... and I mean that..even over a virtual dog...They'll cry over it..

I mean..this isn't even 1st world problems...this is 1st world nerd problems..

They learned that they are noobs at this mmo selling thing. Tomorrow they should reverse course and say something like, "We apologize for slighting our existing base of loyal Elder Scrolls Online customers. Starting today, we will make the pet available to any currrent subscriber for the low, low cost of $40! Yes, you too can own a Whiterun hound!! This is a limited time offer so click NOW on the link below to order!!!"

Rodario

Hey yall, I just wanted to throw my voice into the mix. So, if I read correctly, this is the situation:

I beta tested and preordered the physical collector's (imperial) edition of this game. Payed full price of course. I got the vanity Items that go along with it.

I was kinda fine with the digital CE not being limited, mainly because it includes a playable race (bold move by the way). Of course I'm also fine with prices dropping over time.

Now they offer a new vanity item to current buyers of the very same edition I preordered, one that many would argue is more desirable. An item that is bound and exclusive to that edition, so I couldn't even rebuy it and apply the code to my current account.

What do I think about this? Well, I'm in a bit of disbelieve that ZOS would be willing to tick off their current customers like this, that nobody (nobody important that is) saw how this might be a bad idea.

How should the issue be resolved? All CE holders should automatically receive this new vanity item free of charge. All SE subscribers should be given the option of buying a differently colored version in the store for a moderate fee.

It is ok and expected that special digital content is exclusive to earlier (especially preorder and limited CEs) versions of the game and cannot be aquired later on. That's even kinda cool and a little bonus to early supporters of the game. "Where did you get that monkey?" is something one might hear in a year or two.

It is not ok to offer new vanity items to new customers and withold access to existing customers. Why? Because it creates the mood you see in this thread.

Rethink your position on this ZOS.

Miflett

Rodario wrote: »

What do I think about this? Well, I'm in a bit of disbelieve that ZOS would be willing to tick off their current customers like this, that nobody (nobody important that is) saw how this might be a bad idea.

This is the part that makes me the most concerned. The fact that not one person with authority thought about this, or worse, that they did and waved it away as a non-issue really makes me question where we are headed.

It's one thing to say vanity pet is vanity pet, it's another to say that ticking off your loyal base is worth some extra income on a self-manufactured problem.

TeraAngelos

Rodario wrote: »

Hey yall, I just wanted to throw my voice into the mix. So, if I read correctly, this is the situation:

I beta tested and preordered the physical collector's (imperial) edition of this game. Payed full price of course. I got the vanity Items that go along with it.

I was kinda fine with the digital CE not being limited, mainly because it includes a playable race (bold move by the way). Of course I'm also fine with prices dropping over time.

Now they offer a new vanity item to current buyers of the very same edition I preordered, one that many would argue is more desirable. An item that is bound and exclusive to that edition, so I couldn't even rebuy it and apply the code to my current account.

What do I think about this? Well, I'm in a bit of disbelieve that ZOS would be willing to tick off their current customers like this, that nobody (nobody important that is) saw how this might be a bad idea.

How should the issue be resolved? All CE holders should automatically receive this new vanity item free of charge. All SE subscribers should be given the option of buying a differently colored version in the store for a moderate fee.

It is ok and expected that special digital content is exclusive to earlier (especially preorder and limited CEs) versions of the game and cannot be aquired later on. That's even kinda cool and a little bonus to early supporters of the game. "Where did you get that monkey?" is something one might hear in a year or two.

It is not ok to offer new vanity items to new customers and withold access to existing customers. Why? Because it creates the mood you see in this thread.

Rethink your position on this ZOS.

As far as I can tell you've read correctly. I completely agree with you on this. Your proposed solution is the one I personally prefer, though I would even be content with CE holders needing to pay a small fee for it in the cash shop. I understand the idea of a promotion - it's only the exclusivity of it that bothers me. That and the whole give-your-current-subbers-the-shaft thing.