Hi Everyone. We have discovered an issue impacting custom installations of ESO on the root folder of a drive. If you have actively selected to install ESO at the root level on a drive (eg. C:\ or E:\), not in the default install ZeniMax Online sub-folder as recommended (or any named sub-folder), and attempt to uninstall ESO using "Uninstall", it will uninstall the full contents of the drive. Users who installed using the default settings or who placed ESO in a sub-folder of a drive are not affected by this. This will affect a minor number of users who have actively made that choice when installing ESO and we are working to provide a fix as soon as possible. In the meantime, if you have ESO installed on the root of a drive, you may use the following steps to avoid the root drive issues while we work on an official fix.Currently, we have a few quick fixes for anyone currently with ESO installed on a root drive.
- Manual removal: You can select the Launcher folder, the uninstaller, and the eso game folder if the game is fully installed and press Shift+Delete. This will essentially delete everything as though you ran the uninstaller.
- Move to a subfolder: If you are not planning to uninstall, you can move the Launcher Folder, Uninstaller, and the game folder into a new folder on the drive. Within this newly created folder, select the Launcher folder and uninstaller and press Shift + Delete. This will leave only the ESO game folder left. You can now run the installer and select your new folder created in the first step as your file path. This will not only reinstall the patcher, it will recognize the old ESO game folder and you will not need to re-install the full game.
The team has tested these steps to make sure your drives are safe while working on an official fix. If you have been impacted or have any logistical questions, please place a ticket with customer service. We recognize how frustrating this issue can be, and we truly appreciate your patience as we work on a solution. While the problem stems from installations set up outside the recommended standard default, we're committed to providing a fix to ensure everything runs smoothly .