Hi everyone,

Thank you for sharing your questions with us about how Premium Tome Tokens and Caches of Tome Points are determined for ESO Plus subscription time. Below is a summary of how this works, plus an explanation of how we handled this before Season Zero launched.

As a rule, you will receive 1 Cache of Tome Points and 1 Premium Tome Token per month of ESO Plus.
Before we get into more, we do want to note that our Support team has been checking through accounts for the folks in this thread, and we are seeing a few oddities with some PlayStation accounts that we are investigating. So, ultimately, if you believe you have not gotten what you should, please reach out to our Support team and we’ll take a look.

Before Season Zero Launched on April 2, 2026
Before Season Zero launched, we knew we wanted to give some “back rewards” for our ESO Plus subscribers. As described here, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus with a starting point of January 2026.

• For players who had an active multi-month ESO Plus subscription that was purchased before January 2026 and active between January 2026 and March 9, 2026, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month of subscribed ESO Plus for every month from January 2026 onwards. So, if you started a 6-month ESO Plus subscription in November 2025, for example, you would have gotten 4 Caches of Tome Points and 4 Premium Tome Tokens. These were awarded on March 30, 2026.
• For players who purchased a new ESO Plus membership from March 9, 2026, onwards, we awarded 1 Cache of Tome Points and 1 Premium Tome Token per month subscribed at the point of purchase. In this example, if you purchased a new ESO Plus membership on March 10, 2026, you would have rewards for either 1 month, 6 months, or 12 months now, depending on which ESO Plus subscription package you chose.

It’s also possible for someone to have done a combination of both above, if they had an active ESO Subscription in January and February, then renewed on or after March 9, 2026.

One additional detail is that different platforms define “monthly” timing a little differently. We recognize this is a bit confusing and, unfortunately, it’s not something we control. For example, in the ESO store and account system, we define a month as exactly 30 days and our renewals happen on that cadence. We recommend checking with the platform you purchase your ESO Plus subscription on for the exact details, as this could result in some minor differences in who gets their monthly rewards when for recurring or renewed subscriptions.

From Season Zero Launch on April 2, 2026, Onward
From here on out, ESO Plus seasonal rewards will be granted at the point of purchase just like crowns do. For every month of ESO Plus, you will receive 1 Cache of Tome Points and 1 Premium Tome Token. We have also updated our ESO Plus page with this info. Just note the “how is a month defined” detail above, as it can and does vary a little by platform.

Thank you, everyone!

Thanks everyone, confirming we've seen your posts and are looking into this.

DuckFayth wrote: »

ZOS_GinaBruno wrote: »

To expand on what Jess posted yesterday, we do want to suggest two things that may help those of you still running into issues purchasing the Premium Tome.

1. When adding a payment method, it is critical that you also add your billing address that matches the saved payment. This is a separate step in the Billing and Account page and must be done in conjunction with saving a payment method.
2. If you have a recurring subscription through ESO Plus, the payment method originally used for purchasing the subscription is not a saved payment method you are able to use for making an in-game purchase for the Premium Tome. You must add a new, saved payment method (and don’t forget the billing address!)

We’ve also had a few players report that removing all previously-saved payment methods and re-adding just PayPal specifically has allowed them to successfully complete their purchase.

Please let us know if any of you continue to run into issues after ensuring you have confirmed completing the callouts above. Thanks!

Thanks Gina, I'll recap my steps below because everything appears to be fine from my side but it refuses to work..

I went to my account page on the website, confirmed that my billing address was already there and already current. I clicked "remove address", then added the address manually again. I logged in to the game and got the same error while trying to purchase the upgrade.

I found myself unable to remove my saved payment info as it was grey'd out, see below.


I figured this must be due to my ESO+ subscription, so I cancelled that, and I was still unable to remove my saved payment method. Previously I had already clicked to edit my payment method and added a credit card there, but there is no "preview" of it in that image above. Since the method was blank, I wondered if maybe using that portion of the payments doesn't save properly? So I went through setting up my ESO+ again, ensuring the option to save my payment method was checked. Every single card I attempted to use gave me the following error and I attempted to use 3, 2 credit cards and one debit.


Now I'm unable to buy the tome OR set up ESO+ again, for science

Thanks for the info! So as mentioned above, the payment method you're using for the ESO+ subscription is not considered a saved payment, which is why the button is greyed out; there is nothing saved and nothing to remove. As for being able to re-add a card, you may be hitting a rate limit since you're trying to add multiple cards within a short period of time.

As a general FYI:

• If you want to save a payment to use for Tamriel Tomes or a web purchase:
  • Add your payment via the Edit Account page, or...
  • Save the payment when checking out on a purchase
• If you want to save a payment to use for ESO Plus:
  • The payment type used for the purchase will be used for renewals (if it's a renewal enabled payment type)
  • If you want to change the payment type, you can do so using the manage membership flow

To expand on what Jess posted yesterday, we do want to suggest two things that may help those of you still running into issues purchasing the Premium Tome.

1. When adding a payment method, it is critical that you also add your billing address that matches the saved payment. This is a separate step in the Billing and Account page and must be done in conjunction with saving a payment method.
2. If you have a recurring subscription through ESO Plus, the payment method originally used for purchasing the subscription is not a saved payment method you are able to use for making an in-game purchase for the Premium Tome. You must add a new, saved payment method (and don’t forget the billing address!)

We’ve also had a few players report that removing all previously-saved payment methods and re-adding just PayPal specifically has allowed them to successfully complete their purchase.

Please let us know if any of you continue to run into issues after ensuring you have confirmed completing the callouts above. Thanks!

Jordan_Black wrote: »

I posted too early - see above, meant also to add I do not use steam.

mistpeak wrote: »

I'm on PC NA. I purchased the game directly from the ESO website. I'm using a xbox controller.

Thank you both! We're looking into this specific use case, and what you're encountering.