My PlayStation shows 3 Mb/s download and upload of roughly 100 kb/s.
I never had problems with any online play, FF XIV ARR, or Destiny or Diablo 3 or Warframe any other game that I played.

When I started ESO I picked EU server because it was closer to my location (Middle East) and I had same problem as everyone else. Couldn't connect or had huge lag spikes when I did connect to the game.

I did the whole DMZ static IP thing for my PlayStation in hope for a fix even though I had no problems playing other games.
It got better for connections but the lag spike was a killer, just to try something new, I connected to NA server and to my surprise everything has been smooth sailing since then. I voice chat without lag I play without lag, I connect easily and maybe I disconnect once if at all during a 5-6 hours gaming session.

Perhaps something to try for users and something to look into from the dev perspective.
The EU server is messed up compared to NA, thats my two cents.

Ive been DCed about 15 times in the past 30 minutes.
I'm on the NA Server, not even in PvP, just collecting Lorebooks in Greenshade.

Cant believe this is still an issue.
So I can chat in game until I DC, yet some how I'm DC'd because I have no net?

Came back for the Thieves Guild DLC only to encounter this same problem,

I can play other games online endlessly with no issues but the moment I start up ESO I start running into these issues.
Just random Disconnects happening any where from 10 minutes in to 20.

I don't think I ever actually been able to play this game on PC or Playstation without issue.

I'm on ps4 using EU Servers.
I have run all the standard checks, I have test and retested my connection, I have rang my isp and had them run tests, I have deleted and reinstalled a number of times. I have run it wired and wireless with no noticeable difference.

I can play battlefield, The division, Eve online, Path of Exile and any number of online games with out this issues, but ESO just doesn't want me to play.

So at this point I just give up. time to put ESO on the shelf.

This has been happening to me since i brought my ps4 a month ago.
It really sucks!

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

Hello ZOS, please see my input below. Hope it helps.

* PS4.
* NA.
* Yes - always been able to play in the past, with reasonable lag spikes of 1 or 2 seconds in small pvp campaigns, and 5+ seconds in pop locked campaigns. The last two days have been much worse though.
* At some point yes, I was able to play again.
* Yes, I keep getting logged out very often for the last couple days. I don't remember ever seeing that message on login attempt though.
* I don't play on different servers.

Below's an example of what my game play feels like for the last couple days. I'd say in average every one minute I get a 10 seconds lag spike, and every 3-5 minutes I get logged out with the message "make sure you have a valid internet connection".

https://www.youtube.com/watch?v=pwSS0JtlWAU

Lag, freeze and disconnect if the freeze last to long, same here on PS4 EU server.

The lag has always been bad in PvP, sometimes bad in PvE as well. Even direct connect of the PS4 to the modem doesn't solve the issue so it's not a router issue.

Stopped playing in March or April, can't remember. Just came back.

I see nothing has changed ...

Playing Scourge PvP right now, been DC'd twice in less than 10mins.

I've been running into this problem all night... Making it miserable to even try and play when I have a really limited amount of time