"Unable to connect to game server. Please make sure you have a valid internet connection."

MGuns1980

International multi platform game they couldn't care less if a few of us threaten to leave the game and go else where. They plan for that attrition and it's easier to market/sucker new customers then try and make current ones happy.

MilwaukeeScott

cvanover83 wrote: »

I want so badly to like this game.

Me too. That's what makes this such a shame.

madeleine86

There is still not a post from Zenimax yet?! This is just really sad and silly!

sqootchimari

This is from the X-box forums, a player there got a response.

Greetings,

This is Paul from The Elder Scrolls Online: Tamriel Unlimited Support Team.

The connectivityy error you've described is a known issue right now and we're working on resolving this as soon as possible! We're truly sorry that this has been of hindrance to you and hope to iron it out very soon.

Thank you for being so patient with us while we deal with matters like this and remember if you have any other issues please feel free to get in contact with us again.

Have an amazing day,

Paul

The Elder Scrolls Online: Tamriel Unlimited.

Sithgear75

ZOS_Alex moved the threads in General discussion about the login issue, but no one from ZOS comments about the actual issue. <golf clap>

LuminaLilly

sqootchimari wrote: »

This is from the X-box forums, a player there got a response.

Greetings,

This is Paul from The Elder Scrolls Online: Tamriel Unlimited Support Team.

The connectivityy error you've described is a known issue right now and we're working on resolving this as soon as possible! We're truly sorry that this has been of hindrance to you and hope to iron it out very soon.

Thank you for being so patient with us while we deal with matters like this and remember if you have any other issues please feel free to get in contact with us again.

Have an amazing day,

Paul

The Elder Scrolls Online: Tamriel Unlimited.

Lmao that's the email I got. Hope it's for real, that was a response when I mentioned not loading into COLDHARBOR.

cvanover83

I gave this game all the chances I am willing to. I'll take my business back to Blizzard. Farewell ESO community. It was fun while it worked.

nathanphall

So I will try and be as detailed as possible, this is tech support after all and you never know they may not completely understand the issue.

Last night I had to go out so closed application after a few hours of it working just fine, when I returned i started it back up and after clicking x on the initial loading screen (one with big circle of dragons) it sat spinning for a while. I then pressed circle and went back before clicking x again. This circle kept going for about an hour as I tried to get logged in. Then it allowed me to get past the initial log in. I was able to move up and down to select character so I figured issue resolved. I then clicked don my main character who is the one at the top of the list. It stayed log in spin circle for ten minutes. I then closed out and tried again but was stuck again on the initial log in screen.

This went on for hours as tried to get on. Sometimes the message saying no valid internet would appear and trust me i have a working internet. I refreshed router box, called supplier who said there were no issues and restarted ps4. Now it would keep greeting me with the whole internet not valid message or just sit there spinning. One time it went to the character load screen and i clicked on the second character and was immediately logged in no problems, unfortunately my second character has no gold and is so low level i cant use him. So after twenty minute of no problems i decided to log that character out. I then tried log in on the third character in list and it just sat spinning trying to load. So i went back to hours of closing app, restarting app and ps4. No luck sometimes it would stick at initial load sometimes it would let me get to log in and stick at that screen.

So at two am I decided enough was enough and went to bed. I woke up went out and came back at eleven forty five am thinking issue would be resolved. Instead I find that i am back to spinning icon on initial load screen.

I am in PA, my internet provider is Comcast, I use wireless high speed and have never had such an issue before that has lasted this long. Can we please get some kind of answer or announcement about this issue. I have searched the official pages and Facebook site but the reply s to questions such as if i upgrade my horse etc etc the basic ones that were answered few minutes or hour later have stopped.

Someone is reading all this as tweets and posts and answers have stopped since the issue started and if you look at the history of reply s it is easy to tell someone is active on forums and Facebook just not anymore.

We are not asking for a full explanation in detail but as simple acknowledgement that you do in fact know about it and are working on it would help. Usually there is some announcements stating bla bla issues ps4 bla bla.

Why is there nothing this time?

ZOS_GinaBruno

Hey everyone, apologies for the delay. We did experience some login issues last night, and there may be some residual effects today. If you haven't already, please try completely turning your console off (basically doing a hard reboot); this has helped some players. Otherwise, we are continuing to investigate. Thanks for your patience, and if you haven't already, please reach out to Customer Support so they can actively troubleshoot with you.

Sithgear75

ZOS_GinaBruno wrote: »

Hey everyone, apologies for the delay. We did experience some login issues last night, and there may be some residual effects today. If you haven't already, please try completely turning your console off (basically doing a hard reboot); this has helped some players. Otherwise, we are continuing to investigate. Thanks for your patience, and if you haven't already, please reach out to Customer Support so they can actively troubleshoot with you.

That didn't work. My PS4 is hard wired in. All ports for PSN and ESO are open. I've tried power cycling my modem, having Comcast do the same thing. I called level3 communications and they don't have any nodes that are out. My trace route ends up taking me to Europe to get back to the U.S. Somewhere between Virginia and Maryland. Something is up with your servers. If I do manage to get in, I cannot do anything that involves a load screen as that crashes me. I've had an open support ticket ( 150807-005133 ) since last night. No responses. Nothing via Twitter either.

The ZOS tech support/community rep to consumer interaction needs some help. Your response, 15 hours later, is the first one we got. Thanks for the reply, but the time it took is unacceptable. I tried calling customer service, interacting via Twitter, and still have yet to get a reply to my support ticket other than the terrible canned response.

BoozeKashi

Sithgear75 wrote: »

The ZOS tech support/community rep to consumer interaction needs some help. Your response, 15 hours later, is the first one we got. Thanks for the reply, but the time it took is unacceptable. I tried calling customer service, interacting via Twitter, and still have yet to get a reply to my support ticket other than the terrible canned response.

This!

SeaUnicorn

@ZOS_GinaBruno you call inability to login of whole regions and being kicked out of the dungeons a "residual effects"? It's a major cross-server screw-up that was not fixed! And it's been ongoing for 16 hours now. And for all the wasted time we get this lame message? Reach out to customer support does not achieve anything, since you setup automatic response that says check your Internet, connect PSN and closes the ticket.

BoozeKashi

:Sigh:

And add another whole darn day to research times for Crafting because I couldn't stay logged in long enough to even start research items.

Shadowknitesub17_ESO

I was having similar issues yesterday where I was kicked when trying to complete a quest which required to load into another zone. When I would get kicked, it would take a long time to load into the server and into my character. After the 3rd time of trying to complete the quest, I gave up and moved to another location. Found that if I never been to that zone before, I would get stuck in the loading screen, it would state "seems like a long load time" then kick me out. I opened a ticket 150807-004927 and the agent was able to help me by moving my character to a zone I had already been to. The agent recommended me to "travel to player" which I tried but got stuck again. I gave up after that.


Got on today to see if the problem was fixed. Seems it has not.

posthumanguy

ZOS_GinaBruno wrote: »

Hey everyone, apologies for the delay. We did experience some login issues last night, and there may be some residual effects today. If you haven't already, please try completely turning your console off (basically doing a hard reboot); this has helped some players. Otherwise, we are continuing to investigate. Thanks for your patience, and if you haven't already, please reach out to Customer Support so they can actively troubleshoot with you.

I love this game and you guys are awesome for making it, but come on... this is a terrible response. There is no active troubleshooting with you guys. We only get the same canned response that refers us to our hardware manufacturer.

I work in IT and I get that unforeseen problems arise and the scale of this game is unlike anything I or most of us deal with, but I think more communication would go along way. I don't mean to sound like an ungrateful *** but aside from the immature and entitled whiners there are legitimate frustrations due to lack of assistance and communication from your team.

jeremiah911

Still can't log in on NA PS4 server. Either I get the load screen of death at the start of I make it to the character select screen and when everything looks good I get the "unusual long loading screen" message and I'm kicked out.

I can log into EU servers just fine. I played Thursday night and previous nights with no problem. Opened ticket 150807-005216 and got the canned "check Internet...connect to PSN...call the console manufacturer". Issue is not on my end. I'm frustrated and don't know what to do. Any help would be appreciated

BoozeKashi

@jeremiah911 Sorry to say, no help yet. ZOS has just barely acknowledged that there is a problem after 16+ hours.

Still no response on Twitter, nothing on Service Alerts page either.

Only help available at this point is A) Just wait it out with no information as to how long. Start looking for other games that have actual support (slim chances). C) Start considering options for refund of game price and ESO Plus.

DelbertStinkfester

jeremiah911 wrote: »

Still can't log in on NA PS4 server. Either I get the load screen of death at the start of I make it to the character select screen and when everything looks good I get the "unusual long loading screen" message and I'm kicked out.

I can log into EU servers just fine. I played Thursday night and previous nights with no problem. Opened ticket 150807-005216 and got the canned "check Internet...connect to PSN...call the console manufacturer". Issue is not on my end. I'm frustrated and don't know what to do. Any help would be appreciated

You're not the only one have issues. I can play on the EU server just fine but I can't play on the NA server. It's not PSN...It's not your router, It's 100% ESO server side issue.

Nothing can be done until they decide to fix it.

ZOS_GinaBruno

Guys, we know you're frustrated, but we ask that you please work with CS to go through all the troubleshooting steps. Even if it doesn't immediately fix the problem, it's still helping us narrow down where the issue ultimately lies. Also keep in mind they may have a lot of tickets to go through, so the response may not be immediate.

Daedalos

I've been having the same issues PLUS missing over 100k worth of items when I can get on. I've got 3 tickets active for various issues and I'm getting the most god awful, generic replies when I submit tickets, then being ignored for over 24 hours minimum, still no reply. I was on hold with Zenimax online for over an hour last night then they just hung up on me, after some messed up noises were made. They are treating us like garbage and could seemingly care less that we are being severely inconvenienced. I am missing ever single Mustic I've ever farmed since launch and the height of my interaction with them has been them laughing at me and hanging up after an hour on hold. Also they are blocking any tweets that have to do with this issue. This is deplorable customer care.

BoozeKashi

@ZOS_GinaBruno Gina, it's kind of difficult to work with CS when we get gaffed off with a canned response to "Contact Console Manufacturer" Ticket Closed. That just causes more frustration.

Sony has actually confirmed there is nothing wrong with my console, nor my connection, by the way.

LuminaLilly

Daedalos wrote: »

I've been having the same issues PLUS missing over 100k worth of items when I can get on. I've got 3 tickets active for various issues and I'm getting the most god awful, generic replies when I submit tickets, then being ignored for over 24 hours minimum, still no reply. I was on hold with Zenimax online for over an hour last night then they just hung up on me, after some messed up noises were made. They are treating us like garbage and could seemingly care less that we are being severely inconvenienced. I am missing ever single Mustic I've ever farmed since launch and the height of my interaction with them has been them laughing at me and hanging up after an hour on hold. Also they are blocking any tweets that have to do with this issue. This is deplorable customer care.

They have a phone number to contact? And you managed to get in touch with someone?

Sithgear75

ZOS_GinaBruno wrote: »

Guys, we know you're frustrated, but we ask that you please work with CS to go through all the troubleshooting steps. Even if it doesn't immediately fix the problem, it's still helping us narrow down where the issue ultimately lies. Also keep in mind they may have a lot of tickets to go through, so the response may not be immediate.

My ticket has been open since last night. Still waiting for a response. Are we going to get the time lost to this added to our ESO Plus subscription time?

ZOS_GinaBruno

BoozeKashi wrote: »

@ZOS_GinaBruno Gina, it's kind of difficult to work with CS when we get gaffed off with a canned response to "Contact Console Manufacturer" Ticket Closed. That just causes more frustration.

Sony has actually confirmed there is nothing wrong with my console, nor my connection, by the way.

Understood, and we also confirmed that the issue doesn't lie with Sony or Microsoft's services. Only thing we can tell you at the moment is we're continuing to investigate. We'll let everyone know when we have a solution.

LuminaLilly

ZOS_GinaBruno wrote: »

BoozeKashi wrote: »

@ZOS_GinaBruno Gina, it's kind of difficult to work with CS when we get gaffed off with a canned response to "Contact Console Manufacturer" Ticket Closed. That just causes more frustration.

Sony has actually confirmed there is nothing wrong with my console, nor my connection, by the way.

Understood, and we also confirmed that the issue doesn't lie with Sony or Microsoft's services. Only thing we can tell you at the moment is we're continuing to investigate. We'll let everyone know when we have a solution.

As long as a fix is underway, i think I'll step out. Keep the xbox side updated too, they're getting on edge there.
Also, a residual problem with login issues from last night, so it could've been avoided by not playing the game last night?
I shouldn't blame myself, it was unforeseen. But is that the case?

Sithgear75

AlphaNicole wrote: »

They have a phone number to contact? And you managed to get in touch with someone?

(855) 296-3170

Was on hold for 2 hours this morning before saying eff it and hanging up.

jeremiah911

@ZOS_GinaBruno I appreciate the response and the acknowledgment of the issue. Hope your guys can get this problem identified and fixed. Thanks.

posthumanguy

ZOS_GinaBruno wrote: »

BoozeKashi wrote: »

@ZOS_GinaBruno Gina, it's kind of difficult to work with CS when we get gaffed off with a canned response to "Contact Console Manufacturer" Ticket Closed. That just causes more frustration.

Sony has actually confirmed there is nothing wrong with my console, nor my connection, by the way.

Understood, and we also confirmed that the issue doesn't lie with Sony or Microsoft's services. Only thing we can tell you at the moment is we're continuing to investigate. We'll let everyone know when we have a solution.

That's really all that most of us are asking.... acknowledgement and communication. Being unable to play for a bit (even though it's during peak free time hours. lol) won't tarnish my view of the game. Thanks for your help and making an effort to keep us in the loop.

SeaUnicorn

@ZOS_GinaBruno have you tried to troubleshoot your network? Issue is clearly zonal and there is a post in this forum where people post info about their providers. Our tickets get closed by automated response, how many times do we need to repeat that? Please, start paying attention to your community already and read what we gave to say!

Daedalos

AlphaNicole wrote: »

Daedalos wrote: »

I've been having the same issues PLUS missing over 100k worth of items when I can get on. I've got 3 tickets active for various issues and I'm getting the most god awful, generic replies when I submit tickets, then being ignored for over 24 hours minimum, still no reply. I was on hold with Zenimax online for over an hour last night then they just hung up on me, after some messed up noises were made. They are treating us like garbage and could seemingly care less that we are being severely inconvenienced. I am missing ever single Mustic I've ever farmed since launch and the height of my interaction with them has been them laughing at me and hanging up after an hour on hold. Also they are blocking any tweets that have to do with this issue. This is deplorable customer care.

They have a phone number to contact? And you managed to get in touch with someone?

Yes the number is 1 (855) 296-3170