Server going down in 15 minutes?

LMar · May 2016

ZOS_JessicaFolsom wrote: »

LMar wrote: »

Thank you for the hotfix. Regarding the missing items, since some may have gone missing without us noticing. Will the full client patch restore those? Also when is the full client fix for this going to be released, if you know?
Thanks

No, the full patch will not restore items. Only characters that were logged in after the Dark Brotherhood update (and before brought down the servers for this hotfix) were impacted. If you look through your character(s) equipped items, inventory, and bank and believe you are missing equippable items, please contact our Support team from within the game. They'll be able to look at your item logs.

Ok thanks for the clarification. Do you know by any chance when the client fix will be released? Will it be next week with the likely incremental or say tomorrow?

Zaldan · May 2016

snowstorm02preub18_ESO wrote: »

Just be patient guys, you've been waiting this long, another day won't kill you.

how can you be sure? 150684 approx die every day

Troneon · May 2016

LeDave wrote: »

WHAAT! After the server went up, logged on.. my journal was empty, and my inventory was EMPTY.

Journal empty? o_O

ZOS_JessicaFolsom · May 2016

Altairien wrote: »

Ok thanks for the clarification. Do you know by any chance when the client fix will be released? Will it be next week with the likely incremental or say tomorrow?

Sorry, totally missed that part of your original question! The first PC/Mac incremental patch for Dark Brotherhood will be next week.

Elloa · May 2016

@nimander99 Thank you very much! I'm actually starting ASMR video. This is the first one I made to thanks my viewers. But its recorded with my normal microphone. Now I recieved from my guild good audio equipment, so I will produce real ASMR content in future

https://www.youtube.com/watch?v=a7oJ-zHoaP4

Lysette · May 2016

Jhunn wrote: »

JarlUlfric wrote: »

@ZOS_KaiSchober:

Der Hotfix wird auf die Server aufgespielt und sie sollten soon(TM) wieder für euch geöffnet werden.
Einige Gegenstandsübersichten leicht anders als gewohnt aussehen, dazu gleich offiziell mehr.

All I'm seeing is Soon(TM). Someone up for a translation?

he said, they will push the fix to the live servers soon and it will most likely reopen soon after.

Glaiceana · May 2016

ZOS_JessicaFolsom wrote: »

LMar wrote: »

Thank you for the hotfix. Regarding the missing items, since some may have gone missing without us noticing. Will the full client patch restore those? Also when is the full client fix for this going to be released, if you know?
Thanks

No, the full patch will not restore items. Only characters that were logged in after the Dark Brotherhood update (and before brought down the servers for this hotfix) were impacted. If you look through your character(s) equipped items, inventory, and bank and believe you are missing equippable items, please contact our Support team from within the game. They'll be able to look at your item logs.

@ZOS_JessicaFolsom I tried to log in two times before the servers went down, but after my client finished downloading the DB Update of course. First time it timed out (usually happens to me after a new update), and the second time I closed the process as it was taking too long and I had to do something else. Would this still be classed as a "log in"? I never reached the character screens or got in game.

Also, is there any correlation between the new item lock functionality and the items that players lost?

Lysette · May 2016

saintofmirrors wrote: »

Omg, this is taking a million years. I want to die!

Do the ritual for yourself, and we will take care of it - but you have to be a real evil person, to be our customer in this case.

ZOS_JessicaFolsom · May 2016

Glaiceana wrote: »

I tried to log in two times before the servers went down, but after my client finished downloading the DB Update of course. First time it timed out (usually happens to me after a new update), and the second time I closed the process as it was taking too long and I had to do something else. Would this still be classed as a "log in"? I never reached the character screens or got in game.

No, that wouldn't count as a character login.

Glaiceana wrote: »

Also, is there any correlation between the new item lock functionality and the items that players lost?

No, this issue is not related to item locking. Many of the impacted items are actually low-quality.

Glaiceana · May 2016

ZOS_JessicaFolsom wrote: »

Glaiceana wrote: »

I tried to log in two times before the servers went down, but after my client finished downloading the DB Update of course. First time it timed out (usually happens to me after a new update), and the second time I closed the process as it was taking too long and I had to do something else. Would this still be classed as a "log in"? I never reached the character screens or got in game.

No, that wouldn't count as a character login.

Glaiceana wrote: »

Also, is there any correlation between the new item lock functionality and the items that players lost?

No, this issue is not related to item locking. Many of the impacted items are actually low-quality.

Thank you so much for the quick response and information, I feel safer to log in now!

Lysette · May 2016

Amiliana wrote: »

Zaldan wrote: »

Amiliana wrote: »

When people start bringing up subscription, refunding and loosing 1 day in Tamriel, I only shake my head.

To begin with, in most MMORPGs, issues like maintenance have already been agreed upon by being able to play the game, that the developers are NOT responsible for "economical loss".

Secondly, have you even considered what you loose? 1 day you loose an ice cream, at most. The most expensive subscription plan is €12.99 per month, which gives €0.43 per day, so I mean that literally.

Thirdly, are you really that addicted to the game, or if it is greed over a few pennies? Then you might need the break, to think your life over.

Fourthly, if you can not stand things like maintenance - keep away from MMORPGs.

I'd say the cost is irrelevant as they were probably after 1 day added to their eso plus (which would cost ZO$ nothing) rather then a monetary refund but as you think it's relevant let me ask at what point is it ok the ask for a refund? €4.30, €43, €430, €4300, how much money would you have to pay without receiving what you paid for before you'd ask for a refund?

Considering I have read what I have agreed to, which is what everyone have to do to even play most MMORPG games, I know I should not expect compensation for downtimes due to emergency maintenance, or due to DDOS attacks, which is out of their control.

A point where I would expect a serious game developer to give compensation, is when a game have been down at least 2 full days, and/or had such severe lag that you can barely play/die all the time, for same amount of time. I would not demand/request it though.

Even if I agree to not hold a game developer responsible for downtime, I would consider choosing another game if they have had a couple of downtimes over 3 days and no compensation at all. (Because as you say, giving a few days sub, or a few crowns, cost them nothing).

Well, for something like this, in EVE we get a bunch of skill points as compensation - that is the way in which DEVs say "we are sorry". Not that I would expect that, if they do, ok, if they don't, ok as well - as long as the issue got fixed, that is.

Epona222 · May 2016

There you go, no exploit, people having e

ZOS_JessicaFolsom wrote: »

LMar wrote: »

Thank you for the hotfix. Regarding the missing items, since some may have gone missing without us noticing. Will the full client patch restore those? Also when is the full client fix for this going to be released, if you know?
Thanks

No, the full patch will not restore items. Only characters that were logged in after the Dark Brotherhood update (and before brought down the servers for this hotfix) were impacted. If you look through your character(s) equipped items, inventory, and bank and believe you are missing equippable items, please contact our Support team from within the game. They'll be able to look at your item logs.

I could cry, the first thing I did was log into every character quickly to get all the mats they were holding into the crafting bag, on 2 accounts on 2 servers - I logged onto a total of 24 characters in that timeframe when this bug was active, now I have to go back and check them all *cries*

Lysette · May 2016

ZOS_JessicaFolsom wrote: »

LMar wrote: »

Thank you for the hotfix. Regarding the missing items, since some may have gone missing without us noticing. Will the full client patch restore those? Also when is the full client fix for this going to be released, if you know?
Thanks

No, the full patch will not restore items. Only characters that were logged in after the Dark Brotherhood update (and before brought down the servers for this hotfix) were impacted. If you look through your character(s) equipped items, inventory, and bank and believe you are missing equippable items, please contact our Support team from within the game. They'll be able to look at your item logs.

Ok, thank you for being that precise - so I just have to check on 3 of my characters, that is good to know.

KriHavok · May 2016

@ZOS_JessicaFolsom Even if we're suspicious that we lost an item, but not sure what the item is, are you able to check any logs? Because I can't tell if I've lost an item right now, but if it can be checked as a precaution that would be great.

SpAEkus · June 2016

....and just last night I had someone chastise me for being scared of losing items after I sent a PSA out to screen capture their important items in case the Crafter Bag ate them in transition.

code65536 · June 2016

ZOS_JessicaFolsom wrote: »

Many of the impacted items are actually low-quality.

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

joshisanonymous · June 2016

I can't actually get into the game. It gets to loading the zone then just goes back to the login screen. I got in once for a minute right after the servers came back up, then I got kicked out and it's been like this since.

LeDave · June 2016

Lysette wrote: »

Amiliana wrote: »

Zaldan wrote: »

Amiliana wrote: »

When people start bringing up subscription, refunding and loosing 1 day in Tamriel, I only shake my head.

To begin with, in most MMORPGs, issues like maintenance have already been agreed upon by being able to play the game, that the developers are NOT responsible for "economical loss".

Secondly, have you even considered what you loose? 1 day you loose an ice cream, at most. The most expensive subscription plan is €12.99 per month, which gives €0.43 per day, so I mean that literally.

Thirdly, are you really that addicted to the game, or if it is greed over a few pennies? Then you might need the break, to think your life over.

Fourthly, if you can not stand things like maintenance - keep away from MMORPGs.

I'd say the cost is irrelevant as they were probably after 1 day added to their eso plus (which would cost ZO$ nothing) rather then a monetary refund but as you think it's relevant let me ask at what point is it ok the ask for a refund? €4.30, €43, €430, €4300, how much money would you have to pay without receiving what you paid for before you'd ask for a refund?

Considering I have read what I have agreed to, which is what everyone have to do to even play most MMORPG games, I know I should not expect compensation for downtimes due to emergency maintenance, or due to DDOS attacks, which is out of their control.

A point where I would expect a serious game developer to give compensation, is when a game have been down at least 2 full days, and/or had such severe lag that you can barely play/die all the time, for same amount of time. I would not demand/request it though.

Even if I agree to not hold a game developer responsible for downtime, I would consider choosing another game if they have had a couple of downtimes over 3 days and no compensation at all. (Because as you say, giving a few days sub, or a few crowns, cost them nothing).

Well, for something like this, in EVE we get a bunch of skill points as compensation - that is the way in which DEVs say "we are sorry". Not that I would expect that, if they do, ok, if they don't, ok as well - as long as the issue got fixed, that is.

I thought it was another bug that I had extra skill points. If it's true that they gave us it, that's the best compensation EVER! I don't care that I lost everything in my inventory anymore.

ZOS_JessicaFolsom · June 2016

SpAEkus wrote: »

....and just last night I had someone chastise me for being scared of losing items after I sent a PSA out to screen capture their important items in case the Crafter Bag ate them in transition.

This issue only impacted equippable items, for what it's worth. Not anything that would go in the Craft Bag.

LeDave · June 2016

Found it, I thought I lost it all. It ended up being in ESO + bag, never knew such a thing existed!.

MissBizz · June 2016

code65536 wrote: »

ZOS_JessicaFolsom wrote: »

Many of the impacted items are actually low-quality.

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

That's my thoughts. If it's just plain items I really don't care... but I have SO many sets stashed that it's pretty impossible for me to remember exactly what I had.

[EDIT] As a precaution I screenshotted ALL my crafting mats last night... but not my gear... lol Can never win eh? Ah well.

JarlUlfric · June 2016

Abeille wrote: »

JarlUlfric wrote: »

PRAISE TALOS

HE WASN'T BORN YET

BUT YSMIR WULFHARTH WAS. CHECKMATE THALMOR

Lysette · June 2016

ZOS_JessicaFolsom wrote: »

Glaiceana wrote: »

I tried to log in two times before the servers went down, but after my client finished downloading the DB Update of course. First time it timed out (usually happens to me after a new update), and the second time I closed the process as it was taking too long and I had to do something else. Would this still be classed as a "log in"? I never reached the character screens or got in game.

No, that wouldn't count as a character login.

Glaiceana wrote: »

Also, is there any correlation between the new item lock functionality and the items that players lost?

No, this issue is not related to item locking. Many of the impacted items are actually low-quality.

ok in this case I might not even bother, if I would be missing something, but just recraft it - thank you for the information.

ZOS_JessicaFolsom · June 2016

code65536 wrote: »

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

We don't have a comprehensive list to check against due to the nature of the issue, but it's possible. We encourage you to check, and if you do believe something is missing, contact our Support team (from in-game though) and they will check your logs.

Lysette · June 2016

LeDave wrote: »

Lysette wrote: »

Amiliana wrote: »

Zaldan wrote: »

Amiliana wrote: »

When people start bringing up subscription, refunding and loosing 1 day in Tamriel, I only shake my head.

To begin with, in most MMORPGs, issues like maintenance have already been agreed upon by being able to play the game, that the developers are NOT responsible for "economical loss".

Secondly, have you even considered what you loose? 1 day you loose an ice cream, at most. The most expensive subscription plan is €12.99 per month, which gives €0.43 per day, so I mean that literally.

Thirdly, are you really that addicted to the game, or if it is greed over a few pennies? Then you might need the break, to think your life over.

Fourthly, if you can not stand things like maintenance - keep away from MMORPGs.

I'd say the cost is irrelevant as they were probably after 1 day added to their eso plus (which would cost ZO$ nothing) rather then a monetary refund but as you think it's relevant let me ask at what point is it ok the ask for a refund? €4.30, €43, €430, €4300, how much money would you have to pay without receiving what you paid for before you'd ask for a refund?

Considering I have read what I have agreed to, which is what everyone have to do to even play most MMORPG games, I know I should not expect compensation for downtimes due to emergency maintenance, or due to DDOS attacks, which is out of their control.

A point where I would expect a serious game developer to give compensation, is when a game have been down at least 2 full days, and/or had such severe lag that you can barely play/die all the time, for same amount of time. I would not demand/request it though.

Even if I agree to not hold a game developer responsible for downtime, I would consider choosing another game if they have had a couple of downtimes over 3 days and no compensation at all. (Because as you say, giving a few days sub, or a few crowns, cost them nothing).

Well, for something like this, in EVE we get a bunch of skill points as compensation - that is the way in which DEVs say "we are sorry". Not that I would expect that, if they do, ok, if they don't, ok as well - as long as the issue got fixed, that is.

Lysette wrote: »

Amiliana wrote: »

Zaldan wrote: »

Amiliana wrote: »

When people start bringing up subscription, refunding and loosing 1 day in Tamriel, I only shake my head.

To begin with, in most MMORPGs, issues like maintenance have already been agreed upon by being able to play the game, that the developers are NOT responsible for "economical loss".

Secondly, have you even considered what you loose? 1 day you loose an ice cream, at most. The most expensive subscription plan is €12.99 per month, which gives €0.43 per day, so I mean that literally.

Thirdly, are you really that addicted to the game, or if it is greed over a few pennies? Then you might need the break, to think your life over.

Fourthly, if you can not stand things like maintenance - keep away from MMORPGs.

I'd say the cost is irrelevant as they were probably after 1 day added to their eso plus (which would cost ZO$ nothing) rather then a monetary refund but as you think it's relevant let me ask at what point is it ok the ask for a refund? €4.30, €43, €430, €4300, how much money would you have to pay without receiving what you paid for before you'd ask for a refund?

Considering I have read what I have agreed to, which is what everyone have to do to even play most MMORPG games, I know I should not expect compensation for downtimes due to emergency maintenance, or due to DDOS attacks, which is out of their control.

A point where I would expect a serious game developer to give compensation, is when a game have been down at least 2 full days, and/or had such severe lag that you can barely play/die all the time, for same amount of time. I would not demand/request it though.

Even if I agree to not hold a game developer responsible for downtime, I would consider choosing another game if they have had a couple of downtimes over 3 days and no compensation at all. (Because as you say, giving a few days sub, or a few crowns, cost them nothing).

Well, for something like this, in EVE we get a bunch of skill points as compensation - that is the way in which DEVs say "we are sorry". Not that I would expect that, if they do, ok, if they don't, ok as well - as long as the issue got fixed, that is.

I thought it was another bug that I had extra skill points. If it's true that they gave us it, that's the best compensation EVER! I don't care that I lost everything in my inventory anymore.

Sorry, I said in EVE online - not in ESO. Once the server had to be taken down immediately, because CCP expected that the database could get effected by changes made and they took the servers down to investigate. It turned out to be unnecessary, there was no problem, but better safe than sorry. That is why they compensated us for the wait with skill points.

Edit: skill points there are different to here - we get about 36 skill points per minute - every minute, if online or not. And they compensated us with 50,000 skill points - which is the equivalent for nearly a day of skill gain - even the game was just down for about 10 hours. It was a long wait, but you see, they overcompensated us for the wait - and this on top of the normal skill point gain, because that is not lost during downtime - it is still applied when the servers come back on.

Altairien · June 2016

ZOS_JessicaFolsom wrote: »

Altairien wrote: »

Ok thanks for the clarification. Do you know by any chance when the client fix will be released? Will it be next week with the likely incremental or say tomorrow?

Sorry, totally missed that part of your original question! The first PC/Mac incremental patch for Dark Brotherhood will be next week.

You're mixing up your quotes. That has my name, but someone else wrote it.

However, my takeaway from this post...

ZOS_JessicaFolsom wrote: »

LMar wrote: »

Thank you for the hotfix. Regarding the missing items, since some may have gone missing without us noticing. Will the full client patch restore those? Also when is the full client fix for this going to be released, if you know?
Thanks

No, the full patch will not restore items. Only characters that were logged in after the Dark Brotherhood update (and before brought down the servers for this hotfix) were impacted. If you look through your character(s) equipped items, inventory, and bank and believe you are missing equippable items, please contact our Support team from within the game. They'll be able to look at your item logs.

...is that the items you broke months ago will remain broken, reduced to white, non-green uselessness, unrestored forever. So much for my optimistic "surely they'll fix it at some point".

Abeille · June 2016

JarlUlfric wrote: »

Abeille wrote: »

JarlUlfric wrote: »

PRAISE TALOS

HE WASN'T BORN YET

BUT YSMIR WULFHARTH WAS. CHECKMATE THALMOR

THEN PRAISE HIM INSTEAD

CHECKMATE, HISTORICALLY-INACCURATE NORD

Lysette · June 2016

LeDave wrote: »

Found it, I thought I lost it all. It ended up being in ESO + bag, never knew such a thing existed!.

Haha, LeDave, that crafting bag - (separate section in the inventory for crafting items) - is new with this DLC and exclusive to ESO+ members. You will love it.

Lysette · June 2016

ZOS_JessicaFolsom wrote: »

code65536 wrote: »

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

We don't have a comprehensive list to check against due to the nature of the issue, but it's possible. We encourage you to check, and if you do believe something is missing, contact our Support team (from in-game though) and they will check your logs.

Now if you would tell us, how to exactly do that from inside the game, this would be nice.

MissBizz · June 2016

Lysette wrote: »

ZOS_JessicaFolsom wrote: »

code65536 wrote: »

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

We don't have a comprehensive list to check against due to the nature of the issue, but it's possible. We encourage you to check, and if you do believe something is missing, contact our Support team (from in-game though) and they will check your logs.

Now if you would tell us, how to exactly do that from inside the game, this would be nice.

@Lysette Click F1 and in the top right corner select the icon that looks like a person with a headset and click "ask for help". Or, type /help