The queuing is UNACCEPTABLE

agelonestar · July 2023

I don't know whether it's a bug, a server-side issue, whether it's the free-to-play event, the in-game event, or the ESO+ free trial..... Longstanding customers who bought the game, bought the chapters, and spend yet more money subscribing, SHOULD NOT HAVE TO WAIT IN A QUEUE TO PLAY THIS GAME!!!

It's utterly infuriating.

I frequently move around between accounts and between NA and EU. As I write, the queue times have gone from a minute to over 6 minutes, and I have got to the end of the queue and crashed twice (so I have to exit to desktop, and start all over again).

@ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom what's going on, and what can be done to ensure that paying customers get access to the game they bought?

Tommy_The_Gun · July 2023

I am having a sneaky suspicion that when they made the game free to grab on Epic for a short time, they added more players than the game can handle. Because it seems like the Epic game promotion is not a rental, but rather a permanent thing. Unlike previous "Free ESO" events which were rentals and after the promotion ended you would lose access to the free version of the game.

I mean, what else could it be ? Both NA & EU PC are having same issue.

Having an in-game event and a free ESO Plus trial does not help either as it all stacks.

DonHardstyle · July 2023

I do not believe that eso being free on epic gave us so much more players. It deffo brought new players into the game for sure, But enough to make 30 minute queue's? Doubt it. Even now, 1300 Cest on sunday there is a 10 min queue. I think its more a hardware issue. Or a combination.

heng14rwb17_ESO · July 2023

SAY NO TO Q

zaria · July 2023

Tommy_The_Gun wrote: »

I am having a sneaky suspicion that when they made the game free to grab on Epic for a short time, they added more players than the game can handle. Because it seems like the Epic game promotion is not a rental, but rather a permanent thing. Unlike previous "Free ESO" events which were rentals and after the promotion ended you would lose access to the free version of the game.

I mean, what else could it be ? Both NA & EU PC are having same issue.

Having an in-game event and a free ESO Plus trial does not help either as it all stacks.

I agree, as the free ESO from Epic we have more active players, the event also give more players in the game.

Calastir · July 2023

I remember back in the early 80's we had to load a Commodore64 pc game by playing a data cassette for 15 minutes prior.

Now 40 years later, seems like some things never change.

VanLo83 · July 2023

ZOS needs to do something to fix this. PAYING customers should get queue priority, no question about this!

Maybe add more server space to cope with the influx of new (temporary) players? I mean you don't think people are going to stick around with the queues like this do you?

Dekibra · July 2023

yeah... just tried to log in (EU) ... wait time: over 8 minutes!

will play something else I guess

BurtFreeman · July 2023

yesterday queue
today queue
tomorrow?

i think is becoming a new service for eso+ subscribers

VanLo83 · July 2023

BurtFreeman wrote: »

yesterday queue
today queue
tomorrow?

i think is becoming a new service for eso+ subscribers

Yeah pay for queue...

agelonestar · July 2023

VanLo83 wrote: »

BurtFreeman wrote: »

yesterday queue
today queue
tomorrow?

i think is becoming a new service for eso+ subscribers

Yeah pay for queue...

I'm hoping he meant pay for NO queue !!

I just logged to another account. I'm at 25 mins now. It's just not worth it. I probably wouldn't play for 25 mins on the account I'm logging. And on all the threads currently open about this issue, not one response from ZoS. No apology, no "we're on it", not even a "tough, live with it". I've said this 1,000 times on this forum - ZoS have a terrific game, when it works, but their customer service is dreadful.

Yas78 · July 2023

So I waited 16 (sixteen) minutes in queue, then at 1 second left nothing happened, I clicked Leave Queue and relogin, now I'm at 27 (twenty seven) minutes queue.

Lumenn · July 2023

While it hasn't hit me as hard as some here, I and a few guildies have had a que time on Xbox na the last couple of days from time to time and slower loadscreen. Assuming Epic is PC only?(maybe they're drawing resources from console server?) but we've noticed too.

Ariael37 · July 2023

This is very angry to me!
I can't play more then 14 day, because always queue... And EVERY day is queue LONGER!
Today i see 27 minute wait!!!

With this i cancel my subscription. This is totally unusable crap. I will transfer to Baldur's gate 3, this company will use my money better then ESO...

evymyu233 · July 2023

yesterday

today

Enrik72 · July 2023

maybe it's time to move on and give way to new ftp players

LordProteus · July 2023

There seems to be something wrong with the servers in the last week or two. I have been getting stuck in 1second queues and am currently in a 21 minute queue. I have never seen a queue that big in years. Also, I have been getting locked out of logging in from time to time due to an "internal error" which requires me to restart my computer. That has never happened to me ever and has only started happening recently along with these weird queue errors.

shannarab16_ESO · July 2023

PC EU..

Aleris · July 2023

could we have an official response? after all we are paying customers

Enrik72 · July 2023

we need an addon that will notify us when it's time to log in. by sending a mail or message on discord

Diatonic · July 2023

I am happy to see a queue today….means more people in the game.

[snip]
[edited for baiting]

Divine1976 · July 2023

Waited 25 mins just to get kicked at the end, now got to wait about 27 minutes again.

Thats not a few minutes to get in

Kertats · July 2023

Logged in at 5am EU time and had a 10 min que hardly anybody online at that time and now sitting in a 22 min que after getting booted after trying to sprint on a mount think this is more than just lots of new people joining but a collection of problems

Warndihr · July 2023

ESO is free to play for a week or so, I really hope that Z is taking hardware performance into consideration so that the paying players can still enjoy the game without having to wait half an hour to be able to login.

Khrogo · July 2023

So, give out your game for free then fail to provision for the influx of new players? Genius. I pay monthly for a service and have to wait 30 minutes to use it? Great business model. Paying Plus members not be sitting in queues. For that matter, nor should people who bought the game.

linoge63 · July 2023

So here I am, an eso plus appreciate logging in and standing in line ?? I dont stand in line IRL for anything period leave alone a video game while paying for + services.

Unsubbed and staying that way.
[snip]
[edited for bashing]

Parrot1986 · July 2023

Diatonic wrote: »

I am happy to see a queue today….means more people in the game.

[snip]

If this was the launch of the game I'd agree and be fine. Nearly 10 years in and after 3 years of "performance" improvements to need to wait 25+mins because zos decide to do a free week on Epic, new event and free eso+ at the same time pretty much and then we see this is ridiculous, there's no other way to spin it.

[edited to remove quote]

Tommy_The_Gun · July 2023

Since they queue times are kinda ridiculous, I had this thought: Is it possible that the amount of new players from Epic promotion was that big ? Because something tells me that it is not possible.

Since Epic is free, and ESO on Epic was free to grab, what if people just made a bunch of fake Epic accounts with copy of ESO just to be able to farm new Motif faster ? (multiple accounts & trade with main account for 1 gold etc).

I mean In current Event there are more motif pages than the event has days. And you can only get one motif page per day per account. Even if you would not have any dupicates, you either need to buy event tickets to unlock motif pages or buy motif pages of guild traders at highly far-fetched pricers (since TTC addon has support for the new motif page day1 so it is impossible to find it at reasonable price).

I would not be surprised if this is the case and a lot of "free copies of ESO" are (or will be) used by bots / fake guilds.

preevious · July 2023

25 mis queue time.
Never saw this before, on any game ever.

That's really weird.

Korinth · July 2023

Concur 100%..... those of us that have been PAYING customers since day 1 should NOT have to wait in a queue.

oicero · July 2023

I thought it was only me