kenshindononub18_ESO wrote: »so where do we get a reply from in game tickets? I sent in two but havent logged back in to check since yesterday. Do we get an email or is the reply in game? I am very upset about this and want my slots/gold/items back. Im actually very concerned about what to do while waiting. Can i even play my character? Can i take and put items in my bank? What is the protocol here? Should i just not log in until i have a reply/solution? I dont want to make it worse. Im imagining at the least i shouldn't mess with my bank, but id like to at least play the character if i could. Does any one know? Is there a word from CS about that? Its kinda important. The lack of updates/communication here is disconcerting.
Im reading people are missing skill points too. How can i check if im missing those? How many skill points should a lvl 6 character have, not counting sky shards? This is a real problem.. this isn't a minor bug, this is SERIOUS stuff. If i dont get everything back im going to be canceling the 3 month sub i signed up for.
*edit* wow cyper_zero that sounds horrible.. im getting a bit worried about what reply i'll get.
kenshindononub18_ESO wrote: »well shards you can check in the achievment section, but im just not sure how many skillpoints you should have based on lvl.. i think you get one for finishing coldharbor, then 1 per lvl? not sure though, wanted someone who knew that could clarify it.
and im still not even sure if i should log in or what to do while this is being fixed. I got no email from customer service, are replies just in game or what?
*edit* BTW i never entered my code for the extras that came in the retail package.. should i hold off on that too for now?
I experienced and reported this exact problem during beta. Last week I experienced the problem in live. It seems to me that as much as I enjoy this game, that if it is not presently in a condition suitable for play as intended, then I would be a fool to allow my sub to go into effect. If at some future time the game becomes playable then I can always sub at that time rather than continuing to pour money into it in hopes of the best.
Note the "escalated" status right from the start, seems to be new. (insert obvious "Well, that escalated quickly" meme here)Question Reference # 140415-024357
Date Created: 04/15/2014 04:16 PM
Date Last Updated: 04/15/2014 04:20 PM
Status: Escalated
When asking for customer support and reporting it in game I recieved no reply, not even a generic "Thank you your ticket has been submitted". After reporting it the next day from the website I recieved the generic answer that everybody recieved.
The trouble is that it is not answering any of the critical questions the customers have and links to no knowledge base whatsoever. This is what I'm most annoyed about and probably 90% of others, the lack of information or conflicting information.
Working in IT-support I know the stress is sometimes rough, you can only do one thing at a time and are horribly undermanned and you run around like crazy trying to fix everything and holding all the balls in the air at once. But if you just sat back and thought through it would make things a whole lot easier.
This could easily have been remidied by simply communicating between departments and typing the answers to the following questions for instance first in the post on this topic in this forum here. Then the generic email message could just include the link to this topic, answering in the middle of this topic is not sufficient since most people don't have the time to go through it all to find answers from staff that may or may not exist. Anyways something like this:
Guidelines:
- Should you buy the bank slot upgrade again or not?
- Anything else you should refrain from doing until the bug is fixed?
- Should you even play at all?
Actions:
· Anything special the customer should do to help troubleshooting?
Items & Gold:
· Will lost items and gold be returned?
· Will Gold spent on rebuying upgrades be returned?
· Will lost skillpoints be returned the same or reset?
These questions would also be good if you included to the best of your knowledge.
Status:
· Have you identified the problem?
· Working on fixing it?
· Etc.
Timeline:
· When will the patch be released?
Compensation:
· (How) Will you be compensated for lost time that you paid for in case you should/could not play until it is fixed?
This would have made most people to happily live with a bank of 60 items until it is confirmed to be fixed.
Personally I have not upgraded the bank again and am not sure yet if I have lost up to 20 items or if they are at an alt since I tend to have every slot full in all my characters (my orc alt is named "Hoarder" after all), now I've cleaned up however. Case: 140413-105505, 140414-059324. Thank you, have a nice evening!
Best Regards
Il Khan
krashwire_ESO wrote: »Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me. Really? You guys close my tickets, refuse to respond with anything even remotely helpful and then threaten me for submitting tickets?
Worst customer service ever.
I experienced and reported this exact problem during beta. Last week I experienced the problem in live. It seems to me that as much as I enjoy this game, that if it is not presently in a condition suitable for play as intended, then I would be a fool to allow my sub to go into effect. If at some future time the game becomes playable then I can always sub at that time rather than continuing to pour money into it in hopes of the best.
This bug should never have made it out of beta. Anyways, for those of your stricken by it, was anything mentioned about it being OK to use the existing 60 slots to transfer things to mules without breaking their upcoming "fix"?
The reason I'm asking is that I'm kind of afraid to try transferring stuff out of the bank with things in the state they are and them needing to correct my situation.
This is just getting ridiculous. Entering Day 4 now.
krashwire_ESO wrote: »Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me.
Suggestion... paste that email here.