Maintenance for the week of September 1:
• [IN PROGRESS] Xbox: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] PlayStation®: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] Xbox: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] PlayStation®: NA and EU megaservers for patch maintenance – September 3, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
Missing Bank Items, Bank Slots, & Skill Points
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WHERE IS MY GEAR!!! 1 week and my stuff is still gone. Is there ANY customer support in this game???0 -
Lost 2 bank upgrades and about 20 things. The ticket marked as resolved on 04/13, but my bank was not fixed, Reference # 140413-0224570
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Wolfster✭✭✭Last time I logged in I was still missing bank slots - I'd log in and check but you're still furtling with mah server.
140413-0558830 -
VidarokSoul ShrivenI had this happen to me over a week ago. I submitted a ticket in game and received no response. Few days later submitted one on the site. I've not even received a generic response.0
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krashwire_ESO✭✭✭Question Reference # 140408-071388
Date Created: 04/08/2014 08:39 PM
Date Last Updated: 04/12/2014 12:19 PM
Status: Solved
Question Reference # 140411-069580
Date Created: 04/11/2014 08:53 PM
Date Last Updated: 04/12/2014 12:04 PM
Status: Solved
Question Reference # 140411-069814
Date Created: 04/11/2014 08:56 PM
Date Last Updated: 04/12/2014 12:04 PM
Status: Solved
Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me. Really? You guys close my tickets, refuse to respond with anything even remotely helpful and then threaten me for submitting tickets?
Worst customer service ever.
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Jesus christ now it got me aswell.
I was logging into the game after this server downtime and 50 bankslots were gone, including the items I have put in - the bank was 1xx / 110 full. Plus the money to buy these slots which is around 36k.
I demand a refund, this is inacceptable. I also have opened a ticket for this. Please respond!@Hrotha - EU0 -
My bank lost all of the upgrades I've done to it, I had 100 slot upgrade unlocked and now it's back to 60, and almost 40 items are either thrown across some of my characters or are unaccounted for. Money has not been returned either.
And this is not just some "silly little mishap", this is affecting players quite a bit so we need something more solid then "it will be fixed in some future patch". Servers have gone down today TWICE and there's still no fix to this thing.
Ticket number 140414-108616, status "Solved". Guess what? It is NOT solved.Edited by Lorgren_Benirus on April 15, 2014 7:34PM0 -
BmcD73✭✭✭kelly.medleyb14_ESO wrote: »Drama queen much? Yes console kiddies have ruined games and this is a serious issue but that's no excuse for you to go all drama queen about a simple bug that will be fixed. Get over it.
Simple bug? First, if it were simple it would have been fixed by now. Second, lack of database integrity couldn't make this more serious. I've been part of projects where a simple database problem caused a miscalculation of .001 cents that eventually cost the client tens of millions of dollars.
While this is a bit different, the point is if you can't count on the database then you can't count on anything. Who knows what this will cost them with regards to lost subs, customer disputing the game charge on their credit cards, bad publicity, etc. The only thing that could be worse is a complete character wipe and there are reports of that as well.
This is about as big as they get.5 -
Quidel✭Do they have any idea what might be causing the issue yet? As in, specific activities we should avoid until the problem is fixed? Or has the cause of the problem already been fixed, and the only thing remaining to do is to fix the characters that were affected?
I am fortunate in that this has not happened to me yet. I'm just curious if there are any activities I should avoid.
I don't know if this counts at all, but from all the forum threads i'v read and from not getting the glitch myself. Any chance that the problem is linked to the fact that all the characters shared the same bank? i have no prob and only 1 character, but everyone i have seen with the prob has multiple characters they use, and use them for storage or a work around. But any chance that having so many access codes into the bank for each character is whats opening the hole in the system and cuasing all the lost items/gold? the way the same bank has to react to all the dif characters and sort them out?2 -
Question Reference # 140411-075775
Date Created: 04/11/2014 10:22 PM
Date Last Updated: 04/12/2014 12:20 PM
Status: Solved
My issue is also not resolved. I had upgraded to 110 bank slots and still at default of 60. I refuse to upgrade my bank till I know this has been taken care of. As far as I know no items were lost.
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Tomster✭✭Just a helpful player. I've gathered this information from the patch notes, the developer discussion thread about the new patch, and various comments the ZOS moderators have made in threads about this. Plus past experience with MMO's (I played WOW for 8 years), knowing how items and such get restored/etc.
I see, thanks.Re-post so nobody does unsubscribe, this issue will be fixed, please do not worry. You will all have your things back, and will be back in Mundus soon.Hail and well met,
I am sorry I was unable to reach you before the latest callback time. If you would prefer another callback, please let us know when you're going to be available, and the latest we can contact you.
I can address the question regarding the bank glitch. We have identified why it is happening, we have a solution for the next patch and we have tracked down the missing items and gold that were lost. Players should be receiving them via in-game mail once the issue is completely resolved.
I hope I was able to properly address at least one of your questions. Again, I am sorry that we were not able to reach you during normal hours. Please let us know if we can offer further assistance.
I have other cheese-related tasks to perform for milord Sheogorath, I suspect swordplay will be involved, so wish me luck! I hope he doesn't feed me to Skeevers again for saying, "Irregardless".
Email I just received from support on the issue.
TBH...looks very promising.
My bank is still at 60 slots, just throwing it out there in case they meant this patch that was just updated to.. but I guess they meant the next one.Edited by Tomster on April 15, 2014 6:50PM0 -
Iarao✭✭✭✭let's take a poll: i did the pre order at the 80.00 level. the explorer pack, imperial edition, 5 day early access, etc. i ordered directely online, not at a retailer.
how many of you having this problem did not pre order at the 80.00 level?
how many of you pre ordered at the 60.00 level?
how many pre ordered online? at a retailer?
how many of you did not pre order at all?
i'd like to know if any of this is affecting who got/gets hit.1 -
Iarao✭✭✭✭so far my buddy, with multi characters, has not been hit. but he has no horse, which means no imperial edition? i think he did do early access, not sure which, and since na is down, i can't contact him to verify.Do they have any idea what might be causing the issue yet? As in, specific activities we should avoid until the problem is fixed? Or has the cause of the problem already been fixed, and the only thing remaining to do is to fix the characters that were affected?
I am fortunate in that this has not happened to me yet. I'm just curious if there are any activities I should avoid.
I don't know if this counts at all, but from all the forum threads i'v read and from not getting the glitch myself. Any chance that the problem is linked to the fact that all the characters shared the same bank? i have no prob and only 1 character, but everyone i have seen with the prob has multiple characters they use, and use them for storage or a work around. But any chance that having so many access codes into the bank for each character is whats opening the hole in the system and cuasing all the lost items/gold? the way the same bank has to react to all the dif characters and sort them out?
Edited by Iarao on April 15, 2014 6:45PM0 -
Saerydoth✭✭✭✭quote="Saerydoth;636213"]
Just a helpful player. I've gathered this information from the patch notes, the developer discussion thread about the new patch, and various comments the ZOS moderators have made in threads about this. Plus past experience with MMO's (I played WOW for 8 years), knowing how items and such get restored/etc.
I see, thanks.Re-post so nobody does unsubscribe, this issue will be fixed, please do not worry. You will all have your things back, and will be back in Mundus soon.Hail and well met,
I am sorry I was unable to reach you before the latest callback time. If you would prefer another callback, please let us know when you're going to be available, and the latest we can contact you.
I can address the question regarding the bank glitch. We have identified why it is happening, we have a solution for the next patch and we have tracked down the missing items and gold that were lost. Players should be receiving them via in-game mail once the issue is completely resolved.
I hope I was able to properly address at least one of your questions. Again, I am sorry that we were not able to reach you during normal hours. Please let us know if we can offer further assistance.
I have other cheese-related tasks to perform for milord Sheogorath, I suspect swordplay will be involved, so wish me luck! I hope he doesn't feed me to Skeevers again for saying, "Irregardless".Email I just received from support on the issue.
TBH...looks very promising.My bank is still at 60 slots, just throwing it out there in case they meant this patch that was just updated to.. but I guess they meant the next one.
They said the patch will not automatically fix the banks of everyone who had the issue. It will just keep it from happening to more people. Support is going to have to go through the tickets and restore the bank slots, items, gold, etc of people who had this happen, AFTER the root cause of the issue is fixed. I suspect (and am hoping) that's what the extended maintenance today is for.
I don't envy them. But a very similar thing happened to WOW when Wrath of the Lich King launched. Everyone lost all their mounts and pets. It took something like 6 days for them to restore them to everyone after the issue was fixed.Edited by Saerydoth on April 15, 2014 6:50PM1 -
Al1✭✭✭140409-011496
The ticket was marked "solved" but i still miss my bank space or my gold back!0 -
My ticket was "resolved" several days ago . I was under the assumption the problem was supposed to be fixed by a blanket patch. Nothing about it in patch notes today though! And I AM still missing my bank slots and items.
140411-058776 is my ticket #
This was the last communication I received on the subject:
Response By Email (Eli) (04/12/2014 12:19 PM)
Greetings Adventurer!
Thank you for your report. We are investigating the issue with player banks losing items. We are confident at this time that no items have been lost, and that we will be able to return your belongings to you in a future patch.
I'd like to apologize for the inconvenience, please bear with us as we figure out the solution to this problem.
Thanks!Edited by hippy777b14a_ESO on April 15, 2014 6:51PM0 -
Ticket / incident number 140413-010695
Still missing bank slots and stored gold.
No response from tech support since yesterday. I just wish there was more info available. None of the responses so far from them have confirmed whether or not gold stored in the bank will be restored. Has anyone had any info that might shed some light on this? I know they must be working flat out to fix this, no company wants to lose money.Edited by Xanportal on April 15, 2014 6:54PM0 -
Salmonleap✭✭✭They said the patch will not automatically fix the banks of everyone who had the issue. It will just keep it from happening to more people. Support is going to have to go through the tickets and restore the bank slots, items, gold, etc of people who had this happen, AFTER the root cause of the issue is fixed. I suspect (and am hoping) that's what the extended maintenance today is for.
I doubt it. They already stated that the bank bug would not be fixed in this patch and that another patch would be needed to address the issue. More likely, this mess is going to take weeks, if not months, to resolve.Beware he who would deny you access to information for in his heart he dreams himself your master. -- Pravin Lal0 -
jaysen.martinub17_ESOSoul ShrivenQuestion Reference # 140412-071436
Date Created: 04/12/2014 01:27 PM
Date Last Updated: 04/12/2014 01:36 PM
Status: Escalated
I was happy with the "escalated" status, but still haven't received my missing bank slots, or the gold I accidentally spent to upgrade them again.
I'm not too upset about the items lost, but I'm unhappy about the gold spent (times two!). I'd appreciate just getting an update on the status of my ticket.
Thanks.
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Tomster✭✭They said the patch will not automatically fix the banks of everyone who had the issue. It will just keep it from happening to more people. Support is going to have to go through the tickets and restore the bank slots, items, gold, etc of people who had this happen, AFTER the root cause of the issue is fixed. I suspect (and am hoping) that's what the extended maintenance today is for.
I don't envy them. But a very similar thing happened to WOW when Wrath of the Lich King launched. Everyone lost all their mounts and pets. It took something like 6 days for them to restore them to everyone after the issue was fixed.
Oh I thought the bank slots would get fixed but items and gold etc. would have to get tracked down, depends on what kind of error it was I suppose and judging by ppl encountering at different times and not all at once I guess you are likely right.0 -
No joy for me either. All slots lost.
140414-096206Edited by stevejonesukb16_ESO on April 15, 2014 7:05PM0 -
krashwire_ESO wrote: »Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me.
Suggestion... paste that email here.
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cplunk✭
@ZOS_JessicaFolsom, I had this happen last night. Received duplicate CE items in the mail and my bank space was reset to 60 slots. Submitted a ticket, 140415-001013, which was marked as 'Solved' with this resolution:ZOS_JessicaFolsom wrote: »If you submitted a help request for this issue, are still experiencing it, and your ticket was erroneously closed as "Resolved", please reply to this thread with your ticket number.
Thank you
Being told what essentially amounts to 'tough it out' is not what I consider solved.Greetings Warrior!
Thank you for contacting The Elder Scrolls Online Team. Our sincere apologies for the missing bank items. We are aware that some customers are encountering this issue. We have reported this issue to the development team and we expect the issue to be addressed in an upcoming patch. There is no workaround available at this time. We apologize for the inconvenience and ask that you please bear with us as we work on a resolution.0 -
ByrenV✭So there is slightly good news for those of us that basically lost everything....
Got this not too long ago:
Hail and Well Met, Justin!
Thank you so much for your patience while we have been getting this problem sorted out. I have issued you a skill respec, and your inventory and bank slots as well as your horse levels should be restored shortly as well.
If you can please let me know the status of your character the next time you log in, I can get some more information to ensure that your items and skills are all restored to you!
Thank you so much for your patience and continued support while we get this solved, and I hope to see you in game soon!
...We Know...
Molly - The Elder Scrolls Online Team
I got a free respec to fix my missing skills. Items are still missing though. So now I'm naked, itemless, and horseless....but I have some skills at least!
Has anyone had any success getting back in touch with a rep like this? I directly replied to the email, but I'm not sure it gets routed back to her.
i got the exact same email (verbatim) from the same rep too...also with the same results...skills and slots but no items or horse...replied with detailed list (from memory) of my items...got response stating still working on it...so...fingers crossed...maybe i'll try the repair thing...wth...cant hurt thats for sure...
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Imryll✭✭✭✭✭I originally reported the loss of my bank slots on the forums, and the post was flagged as referred to CS. I submitted a separate ticket on the 13th, as requested in the OP. No word yet from Support.
140413-1024740 -
(Pasted from the bottom of the email)
Question Reference # 140406-070135
Date Created: 04/06/2014 08:10 PM
Date Last Updated: 04/12/2014 12:19 PM
Status: Solved
[NOT SOLVED] And I haven't even had contact in three days.
Date Last Not Updated and Not Resolved and Not Even Contacted: 04/15/14 2:15pm
It looks like I'm not the only one receiving poor customer service. It's been over a week and I haven't even been actually talked to about this (I get cookie-cutter "We're working on it" email responses). I haven't even had my question answered of "Can I at least purchase slots in the mean time, instead of having to deal with just 60?"
At one point, here is one of the responses I got:
"Response By Email (Jeremy) (04/10/2014 04:28 AM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
The charges we are seeing on your account at this time seem to have not been processed correctly. These kinds of errors are often called "Ghost Charges" and are pending charges that are being withheld by your financial institution. We ask that you please wait 3-10 business days for the funds to be released back into your account. ... ... ..."
(Etc.)
... Yeah. This is what I mean by "cookie-cutter responses." Someone saw the word "bank" and just slapped in this reply and hit send.0
This discussion has been closed.