Trader swap issue - EU server

StabbityDoom · August 2019

Delpi wrote: »

How much time should pass before we get an official answer?

Should? already SHOULD have happened. Probably another couple days for reality.

ZOS_GinaBruno · August 2019

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Heresyall · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Ban them

reoskit · August 2019

Pleeeease consult with GMs on changing bid flip timing. This is extremely important to us and our officer teams.

Edit: phone typo.

Edit 2.0: Nevermind. In the heat of continuing to care about my guild and guildies, I forgot that our feedback goes into the void. Disregard, per usual.

MLRPZ · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

ban them

Sanct16 · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Perma-Ban them.

Erondil · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Ban them permanently

Gandrhulf_Harbard · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests,

Bull-hooey

Your game runs crap with or without add-ons.

Just ask the PS4 and X-Box players.

Blaming add-ons for ZOS incompetency is just flat out shameful.

No idea if you penned this laughable missive yourself, or if some legalese bod did it for you; but whoever it was needs to know that this constantly blaming us for YOUR shortcomings is why people are unsubbing and moving on.

Own your mistakes, commit to fix them, and then whatever you do don't repeat it.

All The Best

FakeZavos · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Permaban then pls

Dusk_Coven · August 2019

Gandrhulf_Harbard wrote: »

Own your mistakes, commit to fix them, and then whatever you do don't repeat it.

Careful what you wish for.
Their "mistake" might be allowing addons in the first place.

TFPAcer · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

perm ban

SammiSakura · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Thanks for the update.

Can I please be among the GM's urging to be consulted re. Trading changes. We are the ones running this in game and so should have a say. I am also saddened that History is to remain off. Lag is still hugely prevalent right now so this would suggest guild history isnt the ultimate source, but what it does do is leave us completely blind in regards to our guilds. We can't see membership, guild banks, sales, nothing.

Gandrhulf_Harbard · August 2019

Dusk_Coven wrote: »

Gandrhulf_Harbard wrote: »

Own your mistakes, commit to fix them, and then whatever you do don't repeat it.

Careful what you wish for.
Their "mistake" might be allowing addons in the first place.

No.

Their mistake was being lazy / incompetent enough to think that a 1990's User Interface was acceptable in 2014.

All The Best

StabbityDoom · August 2019

Gandrhulf_Harbard wrote: »

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests,

Bull-hooey

Your game runs crap with or without add-ons.

...

Blaming add-ons for ZOS incompetency is just flat out shameful.
...

This. I'm even more upset by this response.

"We don't really know, we have no idea how to fix what happened, so we're blaming addons and keeping them off so your lives don't get better, but worse quality of life."

And worst of all, you took entirely too long to respond because there was nobody prepared to do immediate stop gap measures or to even tell people what was going on, which was shortsighted in the extreme.

I'm disappointed and hope you are too, Gina, and hopefully you can make that known that this is making your job harder.

Ufretin · August 2019

ZOS_GinaBruno wrote: »

Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.

As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.

As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.

We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.

Thanks for the update!

Antagonizing players should help to further reduce server load as well.

SammiSakura · August 2019

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

FakeZavos · August 2019

SammiSakura wrote: »

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

If they spend the gold, ban them, if they didnt, take the money away. Better?

Pyvos · August 2019

Putting the blame on add-ons again? Gimme a break.

Gandrhulf_Harbard · August 2019

SammiSakura wrote: »

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

Really?

So where is this gold?

Do you know exactly how much gold you've been given that you should never have?

Are you 100% prepared to hand it ALL over to ZOS without question or hesitation?

Based on the rampant commodity price inflation in-game I am 100% certain that if you are you are almost certainly alone.

Most of this gold has been spent cleaning out Gold Tempers and relisting them for 10 times what they cost a week ago.

All The Best

Shamisa_En · August 2019

Trolling with ban comments sure is weird way to show appreciation for players who dedicate much of their time and resources to manage in-game communities.

Whether we received extra gold or not wasn't up to us players.

Cheers.

Sanguinor2 · August 2019

SammiSakura wrote: »

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

Just ban the ones that used it since those are the ones actively exploiting bugs, Im sure Zos can track that.

StabbityDoom · August 2019

Shamisa_En wrote: »

Trolling with ban comments sure is weird way to show appreciation for player who dedicate much of their time and resources to manage in-game communities.

Whether we received extra gold or not wasn't up to us players.

Cheers.

it kinda feels almost like entrapment, and I think at this point it's not fixable fairly

SammiSakura · August 2019

FakeZavos wrote: »

SammiSakura wrote: »

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

If they spend the gold, ban them, if they didnt, take the money away. Better?

pretty much xD

FakeZavos · August 2019

Shamisa_En wrote: »

Trolling with ban comments sure is weird way to show appreciation for player who dedicate much of their time and resources to manage in-game communities.

Whether we received extra gold or not wasn't up to us players.

Cheers.

What u did with the extra gold on the other hand was up to you players. If you didnt spend it kudos, dont get a ban. If you all spend it to push prices for all the other players. Get banned.

OsManiaC · August 2019

@ZOS_GinaBruno

Will we get our win bid amount? as you know majority win the bid, but lost the bidding money?

SammiSakura · August 2019

Gandrhulf_Harbard wrote: »

SammiSakura wrote: »

also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table

Really?

So where is this gold?

Do you know exactly how much gold you've been given that you should never have?

Are you 100% prepared to hand it ALL over to ZOS without question or hesitation?

Based on the rampant commodity price inflation in-game I am 100% certain that if you are you are almost certainly alone.

Most of this gold has been spent cleaning out Gold Tempers and relisting them for 10 times what they cost a week ago.

All The Best

A. it is in my guild bank
B. Yes
C. Yes
D. Well, the 25+ GM's and Alliance leaders in Discord have said the same as me, so perhaps chill out

Mitrenga · August 2019

SantieClaws · August 2019

Can this one share a thought and suggestion?

If you have a major system change like this in mind you need to be talking to travellers, or at least some travellers, a long time before it hits Test Tamriel. It is too late then when a whole system already built is concerned.

Before you change the trader time you also need to be talking to the GMs and officers it would affect. It will only make things worse if you change it to when we are at work or asleep.

Yours with paws
Santie Claws

Dosuul · August 2019

@ban spammers

You can't ban the guild masters for getting more gold back, since it's not their fault, the system freaked out.

I just hope this Sunday all will be back to normal and live goes on.

StabbityDoom · August 2019

You added an another thing for the people who already hate gms of trade guilds to hate gms for even more, this un-asked for money. There's already drama here from it, and now it'll be worse if it isn't already. Look at all the gleeful "ban thems"