anitajoneb17_ESO wrote: »To those asking that ZOS consults with GMs before setting (perhaps) another timing for the traders' flip : may I ask why ?
There used to be a time when everyone in the guild could see bank movements, therefore bids had to be placed last minute because of spies. This is no longer the case.
Up until very recently, GMs had to be online upon trader flip in order to organize a backup if needed. With multibidding and the riddance of ghost guilds/backup guilds, this is no longer required.
So.. why does it matter when the trader flip takes place, since you can place your bids whenever you want during the whole week ?
Also, do you think "all of you" or the majority of you could actually agree on what the "best" time would be, and what are the criteria ?
These are all genuine questions.
All fair points, so long as multibidding actually works. Right now, how confident are you in that system?
May I add one more question to your list? I think it would be helpful getting other GMs on the same page:
Do you think ZOS would even bother considering GMs' feedback on a new flip time?
Anyone who offered multibidding feedback knows just how influential all of our input was. Not. At. All. Literally nothing we said had any impact; they insisted on ramming this system through, exactly as originally pitched.
I'm not sure how I developed amnesia that fast. Disregard my request to be part of a discussion on a new flip time. Fool me once...
ZOS_GinaBruno wrote: »Thanks for everyone’s patience while we continue investigating the guild trader and multi-bidding issues that recently occurred on the PC EU server. To give everyone an update, the issues impacting the guild traders from this past weekend were ultimately tied to the overall game load and related processing requests. The cause was a high volume of add-on requests, game server requests, and multi-bid process requests all hitting at once.
As a temporary solution, we’ve disabled the guild history API functionality that addons use on the PC NA and EU servers until we have additional safeguards in place. Disabling this functionality is the quickest and least impactful way to effectively adjust the overall load on the game. We’re still working on adding the additional safeguards and once we’ve tested it internally, we’ll determine if it’s something we can hotfix or if we’ll need to add it to an incremental patch. We’re also discussing the possibility of moving when guild trader ownership switches to another time that’s outside of primetime hours, but still during a reasonable time.
As for the excess gold that some guilds received, we’re currently reviewing which guilds and individuals were affected and will be determining an appropriate course of action soon.
We apologize for the trouble and confusion all this has caused, and appreciate your continued patience.
sylviermoone wrote: »In fairness, it was direct feedback from GMs that got us the flip time we have. Originally, flip happened an hour before Monday maintenance. It was then moved to occur during Monday's maintenance. The most recent change moved it to Sunday evenings when most GMs are online running weekly raffles or other guild activities. I personally spent an entire day during PAX west, discussing the need to change the flip time with the staff.
Just because they failed to listen to feedback before pushing multi-bid live doesn't mean they have always failed to listen to feedback.
Anyone who spend the gold that they got from this bug should be permanently banned with no questions asked, no way to appeal this ban or anything. Anyone should know that getting 10 times the gold you spend is not intended.Shamisa_En wrote: »Trolling with ban comments sure is weird way to show appreciation for players who dedicate much of their time and resources to manage in-game communities.
Whether we received extra gold or not wasn't up to us players.
Cheers.
SammiSakura wrote: »also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table
sylviermoone wrote: »In fairness, it was direct feedback from GMs that got us the flip time we have. Originally, flip happened an hour before Monday maintenance. It was then moved to occur during Monday's maintenance. The most recent change moved it to Sunday evenings when most GMs are online running weekly raffles or other guild activities. I personally spent an entire day during PAX west, discussing the need to change the flip time with the staff.
Just because they failed to listen to feedback before pushing multi-bid live doesn't mean they have always failed to listen to feedback.
I considered bringing up that very change, but then remembered it was implemented approximately 3 years ago, yes?
That is no longer the climate in which we live.
Anyone who spend the gold that they got from this bug should be permanently banned with no questions asked, no way to appeal this ban or anything. Anyone should know that getting 10 times the gold you spend is not intended.Shamisa_En wrote: »Trolling with ban comments sure is weird way to show appreciation for players who dedicate much of their time and resources to manage in-game communities.
Whether we received extra gold or not wasn't up to us players.
Cheers.
VaranisArano wrote: »Did they not report it but kept the gold?
Not good. They did not follow the TOS and Code of Conduct, and ought to report the excessive refund ASAP.
SammiSakura wrote: »also, all these replies stating "ban them", what have you been smoking? You do realise a vast majority of GM's didnt touch the gold right? We should be banned for a f-up on zos part? at least bring something constructive to the table
Well then ban just those who cannot give back all additional amount of gold they recived. Simple.
Those who havn't touched the gold and were patiently waiting for the obvious bug issue to be resolved have nothing to be affaraid of and the rest , well they've exploited obvious bug and consequences for that are also obvious. Wheter it will be perma on temporary ban should be based on the amount of gold said persons decided to spend/giveaway right after whole thing happened and the ways they've decided to spend it on.
Anyone who spend the gold that they got from this bug should be permanently banned with no questions asked, no way to appeal this ban or anything. Anyone should know that getting 10 times the gold you spend is not intended.Shamisa_En wrote: »Trolling with ban comments sure is weird way to show appreciation for players who dedicate much of their time and resources to manage in-game communities.
Whether we received extra gold or not wasn't up to us players.
Cheers.
I'm not sure I understand the role played by add-ons.
If PCNA appeared to run smoothly, and PCEU was a clusterphooey, how did add-ons screw one server and not the other?
I'm just a console pleb, so the nefarious actions of evil add-ons is just one great big mystery.
Oh, and LOL.
VaranisArano wrote: »Did they not report it but kept the gold?
Not good. They did not follow the TOS and Code of Conduct, and ought to report the excessive refund ASAP.
I agree with most of your post, but when there is an issue this massive and it's been acknowledged by ZOS, our responsibility should be simply to not exploit.
An aside: there was (and still is) no way to return the gold, so "kept it" doesn't make sense.
I don't see anything wrong with GMs who saw there was an incorrect influx of gold in their bank and they sat on their hands. I'm sure many expected the issue to be rectified that night.
I'm not defending ZOS, but you clearly don't understand that: local machine performance and server performance are not the same thing. Servers are what is in question here, not the local client. Addons are pinging the server for information, what they do to your own computer is irrelevant to the issue at hand.Gandrhulf_Harbard wrote: »Your game runs crap with or without add-ons.
Blaming add-ons for ZOS incompetency is just flat out shameful.
I'm not defending ZOS, but you clearly don't understand that: local machine performance and server performance are not the same thing. Servers are what is in question here, not the local client. Addons are pinging the server for information, what they do to your own computer is irrelevant to the issue at hand.Gandrhulf_Harbard wrote: »Your game runs crap with or without add-ons.
Blaming add-ons for ZOS incompetency is just flat out shameful.
Rightfully so...so let's disable all the addons, maybe that would improve performance all around.
VaranisArano wrote: »Did they not report it but kept the gold?
Not good. They did not follow the TOS and Code of Conduct, and ought to report the excessive refund ASAP.
I agree with most of your post, but when there is an issue this massive and it's been acknowledged by ZOS, our responsibility should be simply to not exploit.
An aside: there was (and still is) no way to return the gold, so "kept it" doesn't make sense.
I don't see anything wrong with GMs who saw there was an incorrect influx of gold in their bank and they sat on their hands*. I'm sure many expected the issue to be rectified that night.
*Edit: As in they didn't touch the gold and didn't report it.
I'm not sure I understand the role played by add-ons.
If PCNA appeared to run smoothly, and PCEU was a clusterphooey, how did add-ons screw one server and not the other?
I'm just a console pleb, so the nefarious actions of evil add-ons is just one great big mystery.
Oh, and LOL.
anitajoneb17_ESO wrote: »To those asking that ZOS consults with GMs before setting (perhaps) another timing for the traders' flip : may I ask why ?
There used to be a time when everyone in the guild could see bank movements, therefore bids had to be placed last minute because of spies. This is no longer the case.
Up until very recently, GMs had to be online upon trader flip in order to organize a backup if needed. With multibidding and the riddance of ghost guilds/backup guilds, this is no longer required.
So.. why does it matter when the trader flip takes place, since you can place your bids whenever you want during the whole week ?
Also, do you think "all of you" or the majority of you could actually agree on what the "best" time would be, and what are the criteria ?
These are all genuine questions.
juttaa77b16_ESO wrote: »ValueDrift wrote: »juttaa77b16_ESO wrote: »what did they bid 10 x 75+million? No spot in the game is worth that.
No need to bid this much, presumably you get the bid back as many times as you made bids, you're using 4 as multiplier, but I've heard of bigger multipliers than that. Perhaps the multiplier is however many bids you had refunded, so up to a maximum of 10.
75m x 10 =750m x4 =3 billion. So I figured that 4x's in already when I said it
ValueDrift wrote: »juttaa77b16_ESO wrote: »ValueDrift wrote: »juttaa77b16_ESO wrote: »what did they bid 10 x 75+million? No spot in the game is worth that.
No need to bid this much, presumably you get the bid back as many times as you made bids, you're using 4 as multiplier, but I've heard of bigger multipliers than that. Perhaps the multiplier is however many bids you had refunded, so up to a maximum of 10.
75m x 10 =750m x4 =3 billion. So I figured that 4x's in already when I said it
Yes, and you shouldn't figure in 4x, you should figure in 6 - 10X. Hundreds of millions per large guild is the word going around.
VaranisArano wrote: »VaranisArano wrote: »Did they not report it but kept the gold?
Not good. They did not follow the TOS and Code of Conduct, and ought to report the excessive refund ASAP.
I agree with most of your post, but when there is an issue this massive and it's been acknowledged by ZOS, our responsibility should be simply to not exploit.
An aside: there was (and still is) no way to return the gold, so "kept it" doesn't make sense.
I don't see anything wrong with GMs who saw there was an incorrect influx of gold in their bank and they sat on their hands. I'm sure many expected the issue to be rectified that night.
Anyone who got the excessive gold should have reported it. That's what the TOS and Code of Conduct require. If you don't remember agreeing to that responsibility to report, go reread the TOS and CoC.
Those GMs who said nothing are guilty of inaction - certainly less problematic than the ones who started spending it - but certainly not following the rules either.
[...snip...]
Mathius_Mordred wrote: »The people you are suggesting they ban are also the people who spend thousands of £/Euros each year on this game, who build communities, websites, work really hard to encourage and help new players. Sure, go ahead ban them, watch the entire community crumble, then who will you sell your mats to?
Who will ZOS turn to when subs dramatically reduce? We got about 10 million back and it's still in our guild bank, I'm hoping that we get to keep it of course but if we can't so be it, but if bans are handed out to people I know and care about then I'm gone from this game, I was here in closed beta but if they start punishing people because of a ***-up of their own making then this will be the last straw as far as I'm concerned, the 300 people in my guild will have to find another guild, well those who actually continue playing will, the rest, well there's a lot of games out there desperate for cash and players.
Mathius_Mordred wrote: »The people you are suggesting they ban are also the people who spend thousands of £/Euros each year on this game, who build communities, websites, work really hard to encourage and help new players.
Users will not exploit any bug, or abuse any game system (such as the scoring or award systems) in a ZeniMax Game, Service, forum, or other games or services provided by ZeniMax. Users will not intentionally use or share any bug found within any ZeniMax Game, real or fictitious, regardless of whether or not it grants an unfair advantage. You will not directly or indirectly communicate the existence of any such bug to any other user of the ZeniMax Service (in game or on a ZeniMax service).
Mathius_Mordred wrote: »Sure, go ahead ban them, watch the entire community crumble, then who will you sell your mats to?
VaranisArano wrote: »VaranisArano wrote: »Did they not report it but kept the gold?
Not good. They did not follow the TOS and Code of Conduct, and ought to report the excessive refund ASAP.
I agree with most of your post, but when there is an issue this massive and it's been acknowledged by ZOS, our responsibility should be simply to not exploit.
An aside: there was (and still is) no way to return the gold, so "kept it" doesn't make sense.
I don't see anything wrong with GMs who saw there was an incorrect influx of gold in their bank and they sat on their hands. I'm sure many expected the issue to be rectified that night.
Anyone who got the excessive gold should have reported it. That's what the TOS and Code of Conduct require. If you don't remember agreeing to that responsibility to report, go reread the TOS and CoC.
Those GMs who said nothing are guilty of inaction - certainly less problematic than the ones who started spending it - but certainly not following the rules either.
[...snip...]
K, I went back and read it. The section in question is this:
Promote, upload, transmit, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or Virtual Currency or virtual items. In an effort to continuously improve the Services, You and other players discovering exploits, cheats, cracks or other inconsistencies are required to report them to ZeniMax;
The bolding is mine. I assume we're discussing this problem as an "inconsistency." It became an exploit when people took/used the money.
Setting aside the fact that this game is chock full of inconsistencies, many of which go unreported by maaaany players...
If you found out via another source (ZOS's acknowledgement, other players, etc.) that bid refunding went wonky, then you didn't actually discover the issue; you were informed.
There was a hell of a lot to deal with on Sunday, post flip. GMs were busy being guild masters, tending to their guilds, attempting to explain things they couldn't explain to their guildies, conferring with each other, trying to understand how they lost a bid when they didn't actually lose a bid, etc. It was chaos.
Holding them accountable because they didn't stop amid all that insanity to submit a bug report? Come on. That feels like a witch hunt. If anyone is determined to say that they violated the ToS, then I highly recommend you navel gaze and think back - do you submit a bug report each time you see someone running on top of a horse? Please.
The issue was acknowledged; that server should've come down and been rolled back immediately. Put the blame where it belongs.
All of that said, if you're the kind of person who saw the gold, took it, and spent it then you exploited and deserve to be permabanned.
For the all the other GMs? Lay off - they have enough problems they're still trying to work through.
Sanguinor2 wrote: »Mathius_Mordred wrote: »The people you are suggesting they ban are also the people who spend thousands of £/Euros each year on this game, who build communities, websites, work really hard to encourage and help new players. Sure, go ahead ban them, watch the entire community crumble, then who will you sell your mats to?
Who will ZOS turn to when subs dramatically reduce? We got about 10 million back and it's still in our guild bank, I'm hoping that we get to keep it of course but if we can't so be it, but if bans are handed out to people I know and care about then I'm gone from this game, I was here in closed beta but if they start punishing people because of a ***-up of their own making then this will be the last straw as far as I'm concerned, the 300 people in my guild will have to find another guild, well those who actually continue playing will, the rest, well there's a lot of games out there desperate for cash and players.
So basically because they do nice Things they dont have to follow the rules? Because we are only asking for the People guilty of exploiting a bug to be banned. I help out others in Trial clears and Progression runs, so Im allowed to exploit now because I help People? That really what you want to say?