Imperial_Voice wrote: »Imperial_Voice wrote: »shaielzafine wrote: »Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So they banned that account because of someone else having unauthorized purchases? Instead of just removing crowns from the account?Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So... you basically sent an email to support straight up admitting that you have been violating their ToS. And you got into a situation that would've never happened if you were to follow ToS and you want a refund? That was actually really nice of them to give you that refund before banning the account...
It wasn't the refund that got you banned.
And yet Customer Service offered me the account back for 300 bucks. Good fanboying though. Top notch stuff.
The one that offered the account back for the $ that was spent should be fired tbh, since they just went against the ToS
"No Sharing of accounts"
Sharing of accounts doesnt apply to someone sitting down at your computer and pushing buttons on your character. Customer service agreed on that point and made the appropriate call. The whiteknighting is neither necessary or appreciated hy ZoS nor is it the topic of this thread.
It does indeed, anyone on your account at any given time no matter if your near them or not it is account sharing and against the ToS
GaianSpirit wrote: »In patch note 5.0.1 it says there will be a Dungeon Event where we will be able to get the shoulders and masks from thier respective chests and dungeon bosses. But it also says the following:
"Shadowrend, Ilambris, Molag Kena, and Grothdarr style pages for mask, shoulders, and weapons will also be available from the Impresario during the event, for Event Tickets. Earn your tickets during the event and you can complete your look with the Impresario’s offerings."
The weapons from the Weapon Packs we bought in the Crown Store with REAL MONEY is possible to buy with tickets, a in game currency. This is not right, there was no information that the Weapons Packs would be avaible with a in game currency, something which if I'd known I would never have bought the Weapon Packs with REAL MONEY. Its even worse, because, and I think it was the case for many that did buy the Weapon Packs, I just wanted 1 of the weapons in the pack.
I created a ticket about this, but I am also making a forum post about it so that ZOS notices and sees that this is not the sway to creat a loyal costumer and devoted player, things that are Crown Store exclusive should remain that way.
ZOS I want my money back, and for you to respect me as a costumer in the future.
If you agree that this is a scam, simply write "I want my money back ZOS"
Just a quick FYI, you paid for a license to buy a license. When buying Crowns, ZoS explains you don't own the currency but "rent" a license to use it.
Imperial_Voice wrote: »Imperial_Voice wrote: »Imperial_Voice wrote: »shaielzafine wrote: »Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So they banned that account because of someone else having unauthorized purchases? Instead of just removing crowns from the account?Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So... you basically sent an email to support straight up admitting that you have been violating their ToS. And you got into a situation that would've never happened if you were to follow ToS and you want a refund? That was actually really nice of them to give you that refund before banning the account...
It wasn't the refund that got you banned.
And yet Customer Service offered me the account back for 300 bucks. Good fanboying though. Top notch stuff.
The one that offered the account back for the $ that was spent should be fired tbh, since they just went against the ToS
"No Sharing of accounts"
Sharing of accounts doesnt apply to someone sitting down at your computer and pushing buttons on your character. Customer service agreed on that point and made the appropriate call. The whiteknighting is neither necessary or appreciated hy ZoS nor is it the topic of this thread.
It does indeed, anyone on your account at any given time no matter if your near them or not it is account sharing and against the ToS
Weird that ZoS disagrees with you on what their terms means.
GaianSpirit wrote: »It's not a scam, but I'm sure that if you submit a ticket and are respectful and courteous they very likely will give you a refund. Calling them out on forums is not a step in that direction.
I feel it is a scam because there was no information about them becoming avaible with in game currency at a later date, if there was a disclaimer about it I would never have bought them at all
Karius_Imalthar wrote: »I don't see any problem with something that was/is available in the Crown Store to then be made available from the Impressario. It's unlikely you could get enough tickets to buy them anyway without buying tickets with crowns unless you don't bother with the feathers, berries, or pets. Even then are they going to cost, what, 5 tickets? 10 tickets? Most events only give out like 24 tickets or so. As I said, you would be spending crowns for tickets.
"Shadowrend, Ilambris, Molag Kena, and Grothdarr style pages for mask, shoulders, and weapons will also be available from the Impresario during the event, for Event Tickets. Earn your tickets during the event and you can complete your look with the Impresario’s offerings."
Once we get to Valkyn Skoria in a few months, or DLC dungeons down the road, that will encourage more people to just wait for the Impresario to obtain in-game rewards.
Troll King's mask is hovering around 2 million gold on PC-NA. Trading for 10 event tickets would be closer to 500,000 gold. I'd rather save 1.5 million on the Bind on Pickup one whenever it becomes available.
The entire Arms Pack has to be available during the event anyway*. Individual pieces at the Impresario isn't a Pack so the Crown Store bundle can't be conveniently overlooked. When you use "inviolably" in copy you had better be prepared to stand by it.
So again, no issue with the individual items as RNG rewards, and no issue with bringing Undaunted styles back.
The weapons aren't even really an issue because if ticket count becomes an issue I'd just buy the entire Pack. I feel they're worth it. I'm happy to have another chance to pick up the Ilambris weapons - in the Crown Store.
The huge issue is how the Impresario makes running the veteran dungeon for the mask style unattractive unless you're farming to sell multiple copies. And is there even motivation to do that anymore? It undermines the normal method of acquisition more than it should.
*
DocFrost72 wrote: »Imperial_Voice wrote: »Imperial_Voice wrote: »Imperial_Voice wrote: »shaielzafine wrote: »Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So they banned that account because of someone else having unauthorized purchases? Instead of just removing crowns from the account?Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So... you basically sent an email to support straight up admitting that you have been violating their ToS. And you got into a situation that would've never happened if you were to follow ToS and you want a refund? That was actually really nice of them to give you that refund before banning the account...
It wasn't the refund that got you banned.
And yet Customer Service offered me the account back for 300 bucks. Good fanboying though. Top notch stuff.
The one that offered the account back for the $ that was spent should be fired tbh, since they just went against the ToS
"No Sharing of accounts"
Sharing of accounts doesnt apply to someone sitting down at your computer and pushing buttons on your character. Customer service agreed on that point and made the appropriate call. The whiteknighting is neither necessary or appreciated hy ZoS nor is it the topic of this thread.
It does indeed, anyone on your account at any given time no matter if your near them or not it is account sharing and against the ToS
Weird that ZoS disagrees with you on what their terms means.
Source?
Where did you get that quote? Source please? Is engine Guardian included?
What event are you all talking about? The one starting on Thursday?
DocFrost72 wrote: »Imperial_Voice wrote: »Imperial_Voice wrote: »Imperial_Voice wrote: »shaielzafine wrote: »Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So they banned that account because of someone else having unauthorized purchases? Instead of just removing crowns from the account?Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So... you basically sent an email to support straight up admitting that you have been violating their ToS. And you got into a situation that would've never happened if you were to follow ToS and you want a refund? That was actually really nice of them to give you that refund before banning the account...
It wasn't the refund that got you banned.
And yet Customer Service offered me the account back for 300 bucks. Good fanboying though. Top notch stuff.
The one that offered the account back for the $ that was spent should be fired tbh, since they just went against the ToS
"No Sharing of accounts"
Sharing of accounts doesnt apply to someone sitting down at your computer and pushing buttons on your character. Customer service agreed on that point and made the appropriate call. The whiteknighting is neither necessary or appreciated hy ZoS nor is it the topic of this thread.
It does indeed, anyone on your account at any given time no matter if your near them or not it is account sharing and against the ToS
Weird that ZoS disagrees with you on what their terms means.
Source?
The whole story doesn't make sense tbh. How was he supposed to pay ZOS back the $300? Buy another stack of crown? There have been other users showing that ZOS has the ability to remove crowns from your account so there was no reason for ZOS to hold his account in the first place. There's either some important details missing or the whole thing is fabricated.
Imperial_Voice wrote: »Imperial_Voice wrote: »shaielzafine wrote: »Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So they banned that account because of someone else having unauthorized purchases? Instead of just removing crowns from the account?Imperial_Voice wrote: »
This^ is absolutely true. I had an account I had been using since beta and let a girl I was dating play a character on that account, the day we broke up I found out shed used my debit card to buy roughly $300 dollars worth of crowns but hadnt spent them. I contacted ZoS asking to refund my money and take the crowns back. They returned my money and instantly banned my account. Customer service told me I could only have the account unbanned if I paid the $300 back to ZoS. I got a new account.
So... you basically sent an email to support straight up admitting that you have been violating their ToS. And you got into a situation that would've never happened if you were to follow ToS and you want a refund? That was actually really nice of them to give you that refund before banning the account...
It wasn't the refund that got you banned.
And yet Customer Service offered me the account back for 300 bucks. Good fanboying though. Top notch stuff.
The one that offered the account back for the $ that was spent should be fired tbh, since they just went against the ToS
"No Sharing of accounts"
Sharing of accounts doesnt apply to someone sitting down at your computer and pushing buttons on your character. Customer service agreed on that point and made the appropriate call. The whiteknighting is neither necessary or appreciated hy ZoS nor is it the topic of this thread.
Bouldercleave wrote: »1 A blockbuster movie comes out - you pay $ 18.00 to go see it. ONCE
2 3 months (or less) later it comes out on Netflix, Cable, etc for purchase You can buy it for $25.00 and own it.
3 Another few weeks later you can rent it for $5.00 or less
3. Another few weeks go by and you can watch it on HBO for your monthly subscription price.
4 Another few weeks go and you can watch it for free on a network station.
5 12 years down the road you can watch it on BBC IF you can get reception ( a joke for my Brit friends )
It's not a scam - it's marketing to pull every last drop of profit out of ANY product or service. You can insert any product and come up with essentially the same formula.
GaianSpirit wrote: »It's not a scam, but I'm sure that if you submit a ticket and are respectful and courteous they very likely will give you a refund. Calling them out on forums is not a step in that direction.
I feel it is a scam because there was no information about them becoming avaible with in game currency at a later date, if there was a disclaimer about it I would never have bought them at all
shaielzafine wrote: »"limited time, crown store exclusive"
Are these bound though? Because I'm all for using my tickets to purchase and flip them for gold
Are these bound though? Because I'm all for using my tickets to purchase and flip them for gold
So far all items purchased with tickets are bound, even if non-bound versions of the same things are available through other means. The Companion styles, for example. I don't really see that changing.
@BouldercleaveBouldercleave wrote: »shaielzafine wrote: »"limited time, crown store exclusive"
You said it yourself - it's a crown store exclusive, for a limited time. Then you can acquire it a different way.
It's ALL in the verbiage...
MyKillv2.0 wrote: »Yawns, so this is what we are triggered about today?
At least no one has called the weapons pack P2W yet
GaianSpirit wrote: »It's not a scam, but I'm sure that if you submit a ticket and are respectful and courteous they very likely will give you a refund. Calling them out on forums is not a step in that direction.
I feel it is a scam because there was no information about them becoming avaible with in game currency at a later date, if there was a disclaimer about it I would never have bought them at all
ZoS isn't allowed to change their mind?
Is it not a strong possibility that at the time you purchased the cosmetic, there were no plans to offer the cosmetic through in-game activity?
And is it also not a strong possibility that ZoS now is now considering re-releasing a discontinued Crown Store cosmetic?
And further considering that Zenimax Media has more than 1,500 employees (2017 data), is it not a strong possibility that new ideas may be presented to management?
It seems to me that applying Occam's Razor suggests that it is more likely ZoS has changed their minds... rather than your position that when Monster Arms Packs were conceived, ZoS also conceived a nefarious plan to 'scam' you out of cold, hard cash.
Truly, at times this community appears deranged.
Blacknight841 wrote: »GaianSpirit wrote: »It's not a scam, but I'm sure that if you submit a ticket and are respectful and courteous they very likely will give you a refund. Calling them out on forums is not a step in that direction.
I feel it is a scam because there was no information about them becoming avaible with in game currency at a later date, if there was a disclaimer about it I would never have bought them at all
ZoS isn't allowed to change their mind?
Is it not a strong possibility that at the time you purchased the cosmetic, there were no plans to offer the cosmetic through in-game activity?
And is it also not a strong possibility that ZoS now is now considering re-releasing a discontinued Crown Store cosmetic?
And further considering that Zenimax Media has more than 1,500 employees (2017 data), is it not a strong possibility that new ideas may be presented to management?
It seems to me that applying Occam's Razor suggests that it is more likely ZoS has changed their minds... rather than your position that when Monster Arms Packs were conceived, ZoS also conceived a nefarious plan to 'scam' you out of cold, hard cash.
Truly, at times this community appears deranged.
... and let's not forget the pay to win platform that is also being introduce, by adding skill points to the crown store.