I think just reading this thread with multiple different responders from different parts of the globe kinda tells you where the problem resides... its not your ISP for sure.
A non-response from ZOS, is in-fact also a response.
If you're seeing the lag only in ESO that tends to point it in that direction. Beyond that, all you can really do is set up a constant ping to various other points along the route and see where packet drops come in. A tool like PingPlotter would do - plug in the ESO server endpoint and it'll continually ping the entire path, giving an idea of where along the route issues come in.tsaescishoeshiner wrote: »Ultimately there's three sources of 'lag' in play here. What you mention is about the bandwidth/congestion of the links between you and the servers. This is where packet loss occurs along the path (and in-game you get the random 999+ spurts, regardless of your in-game location). Sometimes this is your ISP, sometimes it is further along outside the ISP's control.
Is there any way to check whether this is the case? For three weeks, I've had a support ticket open over this issue (PC NA, in Northern California) and don't want to be blaming the nice support people at ZOS for what might be my ISP's (Comcast's) issue. Support told me to contact my ISP with the message:But all Comcast support can do is send someone to check our internet box (which appears to be working fine). Running a trace to that IP address above results in "response timed out" for every Akamai hop. When my ESO connection is stalling, other internet connections work fine. Issue started out of nowhere 3 weeks ago, worked fine before.10 --- 1/ 1 =100% 0/ 1 = 0% 209.200.184.194
Point is, is there a way to check whether this issue is on my ISP's side or ZoS'? Have other people successfully fixed this by using a VPN? Thanks
I think just reading this thread with multiple different responders from different parts of the globe kinda tells you where the problem resides... its not your ISP for sure.
A non-response from ZOS, is in-fact also a response.
I think just reading this thread with multiple different responders from different parts of the globe kinda tells you where the problem resides... its not your ISP for sure.
A non-response from ZOS, is in-fact also a response.
They basically hinted on stream that they won't be fixing the issues. In the 30 or so seconds they spent talking about PvP performance they basically said the problems are too difficult to fix. They stumbled over some old topics like character loading and composite whatevers (which they already optimized previously for a decent FPS boost), but they didn't say anything new and certainly did not address any server lag. So yeah I think its obvious by now that the real problematic type of lag will just be around for the rest of this games life. Also what little fixes are coming MIGHT be in over the course of this year no guarantee.
lordrichter wrote: »I think just reading this thread with multiple different responders from different parts of the globe kinda tells you where the problem resides... its not your ISP for sure.
A non-response from ZOS, is in-fact also a response.
They basically hinted on stream that they won't be fixing the issues. In the 30 or so seconds they spent talking about PvP performance they basically said the problems are too difficult to fix. They stumbled over some old topics like character loading and composite whatevers (which they already optimized previously for a decent FPS boost), but they didn't say anything new and certainly did not address any server lag. So yeah I think its obvious by now that the real problematic type of lag will just be around for the rest of this games life. Also what little fixes are coming MIGHT be in over the course of this year no guarantee.
While you could be right, the people on that stream were not the ones that can answer that sort of question. The stumbling that you saw was also due to being asked for an answer that they were not really qualified to give. I have seen this before, with various people from the creative and game play side. They know stuff is going on, but it is not what they do for a living. You need someone from programming, or a producer, to really answer that
On top of that, ZOS does not want to oversell anything they are working on.
lordrichter wrote: »I think just reading this thread with multiple different responders from different parts of the globe kinda tells you where the problem resides... its not your ISP for sure.
A non-response from ZOS, is in-fact also a response.
They basically hinted on stream that they won't be fixing the issues. In the 30 or so seconds they spent talking about PvP performance they basically said the problems are too difficult to fix. They stumbled over some old topics like character loading and composite whatevers (which they already optimized previously for a decent FPS boost), but they didn't say anything new and certainly did not address any server lag. So yeah I think its obvious by now that the real problematic type of lag will just be around for the rest of this games life. Also what little fixes are coming MIGHT be in over the course of this year no guarantee.
While you could be right, the people on that stream were not the ones that can answer that sort of question. The stumbling that you saw was also due to being asked for an answer that they were not really qualified to give. I have seen this before, with various people from the creative and game play side. They know stuff is going on, but it is not what they do for a living. You need someone from programming, or a producer, to really answer that
On top of that, ZOS does not want to oversell anything they are working on.
So, then, given the insane amount of ire concering the performance issues, would it really hurt to bring in someone who is qualified to answer a few questions? Unless of course they’re not doing anything. They definitely aren’t in a position to oversell, even if they told me that performance was going to be fixed I still wouldn’t believe it until I saw it.
Same issue you are having & same results. The problem is with Akamai.
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA This needs to be addressed!
AlwaysSeeingRed wrote: »SNIP
I gotta say, I have had no latency issues thus far. Seems to me that if it really was just this Akamai service, EVERYONE would be affected. I do believe it is something local on your computers. Some sort of port not opened or maybe an antivirus/firewall is not liking Akamai. But if it really was that service, it would be likely EVERYONE would be affected which is not the case.
@MrGarlic thanks.
I have found my VPN can get around the problem. However, I should not be required to make use of a third party service with a cost of it's own to use a service I have already paid for.
AlwaysSeeingRed wrote: »
Same issue you are having & same results. The problem is with Akamai.
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA This needs to be addressed!
I gotta say, I have had no latency issues thus far. Seems to me that if it really was just this Akamai service, EVERYONE would be affected. I do believe it is something local on your computers. Some sort of port not opened or maybe an antivirus/firewall is not liking Akamai. But if it really was that service, it would be likely EVERYONE would be affected which is not the case.
Once the tracert enters the Akamai network, it hits a system that just doesn't respond to ping requests, therefore it will always time out.
It is designed that way.
The ESO server is also configured to ignore ping requests so 'pinging' the servers will also time out.