DarthVitrial wrote: »I have never had worse customer service than I have with eso. Support is endlessly sending me the same two or three form letters saying “power cycle your router and try again”. It’s enough to make me consider just giving up on the game.
@ZOS_GinaBruno , we need an official response here.
aetherial_heavenn wrote: »@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_MattFiror
I have stopped playing. Sub due in a week. Getting ready to cancel as it is impossible to do any end game content. Spoke to ISP, but no joy because my tracert shows akamai is the problem.
@ZOS_BillE Haven't bothered with a ticket as last time all i got was a generic list of switch off add ons check cables and reach out to ISP
ESO/ZOS insists on acting like there is an ongoing DDOS attack for every player and sending stuff thru akamai's scrubbers is my understanding. Lazy cheap generic solution to a rare specific problem=really bad problem solving approach.
Lots of tracerts here showing the mad routing.....
https://forums.elderscrollsonline.com/en/discussion/439549/oceanic-lag-now-300-400-ms-even-with-a-vpn-was-250-300#latest
edit here's the latest
22nd of October was the last response I've had from support in relation to this issue. A tad disappointing. Any news anyone else?
TourismTamriel wrote: »<SNIP>
It's a bit of a shame, because I obviously would still like to keep playing. But it is what it is. Hopefully they eventually rectify the problem and I may consider resubscribing.
Tracing route to 195.122.154.1 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms FRITZ-NAS [192.168.178.1] 2 * * * Request timed out. 3 10 ms 11 ms 9 ms 83-169-173-14-isp.superkabel.de [83.169.173.14] 4 19 ms 18 ms 18 ms ip5886c147.static.kabel-deutschland.de [88.134.193.71] 5 15 ms 15 ms 15 ms ip5886c149.static.kabel-deutschland.de [88.134.193.73] 6 15 ms 14 ms 14 ms ip5886ed06.static.kabel-deutschland.de [88.134.237.6] 7 16 ms 15 ms 22 ms ip5886ca17.static.kabel-deutschland.de [88.134.202.23] 8 15 ms 15 ms 14 ms ae8-100-xcr1.hac.cw.net [195.10.62.5] 9 15 ms 14 ms 17 ms ae5-xcr1.ham.cw.net [195.2.24.181] 10 21 ms 21 ms 19 ms ae2-xcr1.dus.cw.net [195.2.9.133] 11 21 ms 22 ms 21 ms 80.157.201.133 12 24 ms 26 ms 26 ms 217.239.44.34 13 23 ms 27 ms 24 ms 195.122.154.1 Trace complete.
xMovingTarget wrote: »Tracing route to 195.122.154.1 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms FRITZ-NAS [192.168.178.1] 2 * * * Request timed out. 3 10 ms 11 ms 9 ms 83-169-173-14-isp.superkabel.de [83.169.173.14] 4 19 ms 18 ms 18 ms ip5886c147.static.kabel-deutschland.de [88.134.193.71] 5 15 ms 15 ms 15 ms ip5886c149.static.kabel-deutschland.de [88.134.193.73] 6 15 ms 14 ms 14 ms ip5886ed06.static.kabel-deutschland.de [88.134.237.6] 7 16 ms 15 ms 22 ms ip5886ca17.static.kabel-deutschland.de [88.134.202.23] 8 15 ms 15 ms 14 ms ae8-100-xcr1.hac.cw.net [195.10.62.5] 9 15 ms 14 ms 17 ms ae5-xcr1.ham.cw.net [195.2.24.181] 10 21 ms 21 ms 19 ms ae2-xcr1.dus.cw.net [195.2.9.133] 11 21 ms 22 ms 21 ms 80.157.201.133 12 24 ms 26 ms 26 ms 217.239.44.34 13 23 ms 27 ms 24 ms 195.122.154.1 Trace complete.
Those massive 1000ms lag spikes before it even leaves your ISP's network make it very likely to be something local to home for you.It's not just ESO. I'm seeing it in Discord, Bethesda.net's launcher, and Star Trek Online. My ISP is trying to figure out if its my hardware at fault, but I gave them tracerts showing the ping spikes in action. They come and go frequently, making playing either ESO or STO less enjoyable. But more importantly, it makes downloading files and games slower too.
Those in power only have the illusion they are powerful, however in reality, those in power are only so because we allow them to be.