zawakawakab14_ESO wrote: »

Hey look at the bright side the forms are working and we are all racking up forum achievement points(yes there is forum achievement points on here)..............................
So far that has been the least buggy thing with this game/company.

Aaaa exactly I was thinking the same thing (but keeping it to meself)! But your wrong this thread has plenty of bugs. For example you cannot do : ) or other emotes without spaces or it doesn't appear.

So on so forth... Make sure to vote in the poll.

Phyrdrin wrote: »

I was charged, my order status hangs in "preparing to ship" without resolution, and I have no idea what either Amazon or ZOS is going to do about it. I am disputing the charge on my card as we speak but in the mean time, nobody is helping me resolve this conflict.

Aaaah I wasn't aware anyone was in this situation. This is preeety bad if Amazon won't nuke the order for you INdeed...

i notice these comments were last made on the 4th, it is now the sixth and i have also preo-ordered the physical edition, and now i can not play because Amazon hasn't shipped my package.....

unless you plan on compensating me Zenimaxx, i will cancel my order and place my money on far more deserving things as i was charged 106 USD and have yet to receive my package on time.

I understand this is not directly your fault, however you have the ability to fix what is broken in part by your sales agreements.

send a link please or loose out

Phyrdrin wrote: »

Reignskream wrote: »

Phyrdrin wrote: »

Reignskream wrote: »

PlagueMonk wrote: »

Reignskream wrote: »

Thats called the grace period ending. They told us the grace period would end at this point in time, and that we would have to do these things in order to continue to play, so dont "not really" me, because im not stupid. And ofcourse you cant pay without your activation code, as i would like to as well, anybody could claim to be waiting for there game, and given an option to pay to play. thats almost like a free game, and with all the customer support crap going on at ZENI, i highly doubt they would allow somthing like that, nor have the time even if they didnt have so much going on.

What are you, my mother? I can say "not really" and expect not to be spoken down to.

And yes, not really. You stated (and I quote)...."time to pay to play" and last I looked I couldn't even do that, even if I wanted to (well unless I wanted to buy a digital copy of the game on top of everything which is a infeasible option)

Also not sure why paying them 15 bucks right now is a bad option since clearly all they care about is the money and getting their pound of flesh.

So when i say we were informed, it clearly means, our grace period is over, and nothing has changed until were told otherwise. Common sense. I hate to be so brash as i am in the same boat, and have been as i bought my i.e early, and was promised delivery on the 4th as well, but we were clearly informed. Anything else were asking for at this certain time pertaining to grace period is a gimme gimme thing, not the other way around.

Being informed and agreeing with that information are two different things. Expecting us to all magically have the game by this morning is a shortsighted and unreasonable grace period.

It's not about "gimme gimme", it's about being punished unjustly for something that was CLEARLY not our fault. We should not be held responsible for Amazon and Zenimax dropping the ball, but it is Zenimax's responsibility for making the situation right (imho)

As I said previously, I'm not asking for anything "extra", just the access I was told would be there. They can start counting my 30 days against me as of yesterday, I DO NOT CARE.

Well not really", and nah i aint your mother, but don't talk to me like im stupid, i will call you out on it, especially when your clearly being ignorant, as ZOS told you that early access/grace period is over. accept it and wait for something else to happen, or quit crying.

Do you think crying has fixed anything for us yet? No. THEY will let us know what is going on. The fact you want them to offer the pay option to us allows anybody AND their mothers to simply make a new account, and jump on and play ESO for free.

You think Zeni is going to hand that over to you just like that? nooo. I see them giving us a weeks worth of a grace period before i see them giving us that kind of an option, and to have to go in and out of everyones accounts even to check if they have the early access code?

Please, anybody and there mother should know by now that if they cant even get support rolling well, how would they even pull something like this off. ZOSshipped the games out on time, AMAZON got them messed up. So why do you continue to belittle ZOS and they're company when it was amazons mishap?

And you got the access that was told that would be there. the fact that Amazon didnt ship things out accordingly isnt ZOS's fault.

I thought you were exiting. Guess you either are a ZOS employee here pretending to be a fellow player or you couldn't resist the temptation to troll people who are genuinely in trouble.

Nah im not a troll. Im the same person who hasnt gotten his collectors edition as well yet, tomorow at some point i will.

But im also smart enough to realize that if they havnt offered us a grace period now, chances are i dont see them doing it.

They also posted earlier they are looking into the issue with amazon, All im trying to do is let the crowd know they're looking into it, as they belittle every little thing about the company, then a day later get the game from them, and all the sudden they love the company.

its rather annoying.

In some ways, I can see the angle you are trying to take. It is no fault of yours that you haven't been following this thread from day 1. If you had been, you would have known that many of us, including myself, have stated that we have been blown off by both Amazon and ZOS. No "make good" offer was given to me by Amazon. In fact, the people I spoke to there on six separate occasions either told me they couldn't do anything for me or didn't want to do anything for me.

I was charged, my order status hangs in "preparing to ship" without resolution, and I have no idea what either Amazon or ZOS is going to do about it. I am disputing the charge on my card as we speak but in the mean time, nobody is helping me resolve this conflict.

If people posting their frustrations in the only place they know someone will see them bothers you, then make good on your earlier statement and see yourself out. What you are doing is pushing buttons and tugging on nerves that are frayed. If your situation doesn't bother you, then good for you. Other people here are truly in trouble because they have no idea when their boxes will arrive, if ever.

Was infact here day one, as i was stuck with my box not even knowing when it would come or where it was, or if it would come. Luckily, they took my payment out, and i sat in preparing for shipping for about a week then, and went back to delivery estimate, due to the mishap on the 4th, then they fixed it up late last night telling me it was coming to me on monday, so ive been through it, it just worked itself out allot quicker for me than it did you guys, why i dont know.

So i do understand the issue and the problem arising, but they will not steal your money from you, that would be extremely stupid of them, and why people think this claiming "thief!!" is well not intelligent to say the least, they're clearly having a mishap of shipment errors, whether it was ZENI, or amazon, nobody truely knows. The best thing to do for anybody is wait this out, keep in touch with support on both ends, and if you dont get your product, make sure you get your money back.

No posts offend me, but i will defend ZENI on the fact that they already posted they're looking in the issue earlier today, and when i see people post things like " these effing guys need to get there effing stuff together blah blah" that is just total and utter ignorance, as they have already said they're working with amazon to fix the issue, and another thing, they have more issues going on rather than our imperial editions.

People are demanding a play by play thing here from ZOS, and it is not going to work, so what does the community jump to? "lets belittle the company because we know exactly what they're doing there, laughing at us!"

utter ignorance imo at its finest, and i will state my opinion when people act like that. They have allot more going on than just to work with amazon, we cant be demanding this and that every second of the day, and while posting opinions is one thing, belittleing the company like everybody seems to be doing, isnt going to get anybody an extended grace period.

PS, maybe they havnt mentioned anything on extending the grace period, because its already over, and that has been stated for how long now? While i see other people do need a possible extension on the grace period, it doesnt seem like that number is in the high polls at all.

Wow! This has really gotten out of hand and the really sad part is that all of this could have been avoided. All they had to do was just extend the grace period a week or so to let everyone have a chance to received their physical copy and still play the game or even start a subscription.

I sent them an email about this about a month ago, telling them the delivery date I was already quoted by Amazon, informing them that it ended outside of the grace period and that I know I am not the only person in this same situation.

Now, look at this. For whatever reason they have decided to let this snowball in to the huge issue that it is now.

Really sad. Because of this I am considering returning my copy of the Imperial Edition, when it arrives, and getting a refund.

One thing I cannot stand is poor customer service and I know the CS reps. can't do anything about this. It is the people above them, for whatever reason, thought it was a good idea to just say "screw you" to their highest paying customer base.

TheGrandAlliance wrote: »

amaze904 wrote: »

unless you plan on compensating me Zenimaxx, i will cancel my order and place my money on far more deserving things as i was charged 106 USD and have yet to receive my package on time.

HAHAH! If everyone cancels their order maybe @Phyrdrin‌ can finally get his/her box!

Seriously though if people start returning orders Amazon is gonna have a flood of IE to mess with...

I see allot of people canceling that simply did not want to wait for the game, and i see some lucky people out their getting that collectors edition simply because people have no patience to wait out an order.

TheGrandAlliance wrote: »

Reignskream wrote: »

utter ignorance imo at its finest, and i will state my opinion when people act like that. They have allot more going on than just to work with amazon, we cant be demanding this and that every second of the day, and while posting opinions is one thing, belittleing the company like everybody seems to be doing, isnt going to get anybody an extended grace period.

Once again, Thanks Mr. ZeniMax. Hope you enjoy your job while you still have it!

Another example of ignorance, at its finest. Can't even keep a discussion constructive, this game is for adults, you know this right? Seriously though, if you have nothing polite or constructive to say, its best to keep it to yourself, thanks.

@Reignskream‌

Look you have to work for ZeniMax in order to tolerate this nonsense. You are missing the bigger picture here: This isn't just about some messed up access lockout. IT IS ABOUT THE FUTURE OF THE GAME!

IF they can mess with us once this bad and get away with it... whats to stop them from, ooo say, NEVER RELEASING ANY MORE END GAME CONTENT or FIXNG THE GAME AS IS or whatever. This is about whether ESO Is gonna be a real game in a year or another failed sub>F2P like SWTOR.


With your logic: WoW/Blizzard should have 12343124081048 subscribers right now...

Lvcian wrote: »

@Reignskream It is easy to tell us that we must be calm and patient and wait, but here is a fact no one can deny.

If the game does not come to us within a week of the Sunday mishap, then that pre order we all wanted so we can play 5 days early and have a head start is now gone. Making our efforts and wants to have the game early and do everything we can to get it early, for nothing.

That makes the pre order the worse thing we could have done...but it shouldn't have been. We merely want an answer to this, as paying customers we are entitled to that. However we can also take our money and go elsewhere leaving them with empty hands, that is now what we want which is why this thread is alive. I address this because I want you to understand that we want your help in just getting and answer here, we should all be working together on this...wouldn't you agree?

You dont need your physical edition to enjoy the 5 days of early access, they sent you a code for that. Whether you had a digital, or physical edition, they sent you a code.

People seem to be forgetting the fact that they said they're working with amazon, and thats that. as to why they havnt said anything about the grace period, maybe because everything that has been said about the grace period, has been said?

Harassing support and the likes for an answer, is not something i find to be constructive for this matter.

@ Reignskream: Why are you defending such a horrid business practice? We are not Belittling Zenimax, nor are we "unwilling" to wait for our boxed set. we simply want to play the game that everyone else is playing. A game we paid for. If anything, Zenimax is belittling us, sweeping the issue under the rug, and your defense of them is rather alarming. While I understand your base assumption that we're crying for nothing, it's become more about the principle of being cheated than the late boxes. Most of the people here would more than likely be arguing the same thing if the digital expansions got screwed up. It's simply bad business, and like it or not, cheating us of our money (we paid anywhere from 100-130 dollars to play a game, and are unable to) the attitude of "meh, didn't happen to me and it's a done deal" is what is slowly killing the gaming community. Acts like this are becoming too common and too excepted from the masses. Standing up, even if it is in vain, is the best option we have to make our voices heard

Reignskream - I have looked through your posts and know you aren't a Zenimax super fanboi. Why do you have a problem with people publicly stating the way they feel about the lack of information provided by ZOS. People feel like they are being ignored or treated unreasonably. This morning, I was simply stating that I had an issue with the lack of information about whether or not the explorer pack codes would still be valid if not entered today. I was extremely happy with Alan's answer from that, and said so. For me, since I had to work all day today ( and will have to go back after my break right now) I'm not worried about the missed day playing. I just want to know why you expect everyone else to shut up and go away. This is the exact right place for people to be airing their grievances about the way this situation is handled.
- another edit for typo (I need to start proof-reading before submitting)

Its actually even simpler then all of this: They have proof that we preordered the game, from our codes for early access. Give us that access, with a required payment method as normal, basically places us as digital owners, with no fuss.....we get to keep playing, you continue to get our money, and all is gravy. At that point, when my Imperial Edition gets here, I can then enjoy my statue and other goodies (gonna make it a warhammer terrain piece). This also builds positive relations with your customer base.

This is absolute ludicrousness. I can't believe they are just shutting everyone out and ignoring. DON'T THEY REALIZE THIS BLEMISH OF CUSTOMER SERVICE will affect them for the entire life of the game? all of us will remember a year from now how *** zenimax was right from launch day!

Went out to dinner and when I came back my Amazon box was on the porch. Definitely not delivered by UPS on a Sunday. Whatever kind neighbor received it by mistake must've dropped it off.

MSUStve wrote: »

Went out to dinner and when I came back my Amazon box was on the porch. Definitely not delivered by UPS on a Sunday. Whatever kind neighbor received it by mistake must've dropped it off.

HAHAHAHAHAH that is just /epicfail