High latency at akamai.com

DRTE · October 2018

MrGarlic wrote: »

TumlinTheJolly wrote: »

Are we allowed to use software to route our own connection to ZOS, or does this go against terms and conditions?

Open a command line in windows (right click on windows icon and select RUN, then type CMD in the run box. Then type TRACERT 198.100.198.20 into the command line box and hit enter.

That should give you what you need.

Should look something like this

Wrong way around should be 198.20.198.110

lurkuld · October 2018

https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

198.20.198.110 for NA
195.122.154.1 for EU

If that helps.

Chur.

MrGarlic · October 2018

Yes, i did type the 20 and the 100 the wrong way round

Thanks.

I got the 198.20.198.100 from the 'Game Consultant' file that ZOS asked me to send them, not their website.

SirDopey · October 2018

ZOS_BillE wrote: »

@DRTE

There are a variety of reasons for possible latency jumps in traceroutes depending on location, connection type, and the connection route being taken. To help us investigate this further please make sure to submit a ticket with customer support that includes your traceroute information. In addition, make sure to also detail any troubleshooting you've done to help improve your latency.

@ZOS_BillE Thank you for finally acknowledging one of the two threads for this. To be perfectly clear, this is affecting all players from Australia and New Zealand. I challenge you to find one player from this region whose ping is not around 100ms higher than it was 3 - 4 weeks ago. Many of us have simply stopped playing while we wait for whatever changes occurred to be reverted.

MrGarlic · October 2018

Completely crapped out and impossible to play now.

Ping is all over the place like a frightened rabbit.

+999 seems to be the in-thing now.

jcm2606 · October 2018

@ZOS_BillE I highly recommend you guys do something about this, because it is reflecting very poorly on not only your company, but your game. Get in contact with Akamai. Figure out what is going on, and work towards a solution. You will lose customers over this if you guys continue to neglect this issue.

SirDopey · October 2018

My ISP has opened a fault with both Telstra and Akamai which are the two issue makers in Oz. As they said, it's a long shot and probably going to be ignored because they're not the customers, but it's worth a shot since Zennimax don't give a rats....

qbit · October 2018

When you live on an island with a bunch of strands of glass tubes giving you internet. In the ocean. ...

But yeah, ZOS need to at least open a ticket with akimbo

SirDopey · October 2018

qbit wrote: »

When you live on an island with a bunch of strands of glass tubes giving you internet. In the ocean. ...

But yeah, ZOS need to at least open a ticket with akimbo

No one in these threads is being unrealistic, we're not asking for unrealistic latency improvements, we just want the game to return to the playable level like it was only a matter of a few weeks ago.....

skepticck · October 2018

Done today

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 2 ms 1 ms 1 ms
2 16 ms 17 ms 15 ms videotron.ca
3 19 ms 13 ms 12 ms 10.170.154.154
4 35 ms 37 ms 34 ms 216.113.126.230
5 27 ms 29 ms 27 ms akamai.prolexic.com [206.126.236.219]
6 24 ms 24 ms 24 ms po110.bs-a.sech-iad.netarch.akamai.com [209.200.144.192]
7 25 ms 72 ms 52 ms ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

MrGarlic · October 2018

ZOS sent me this in my support ticket.

Thank you for the follow up reply. Based on the information you have provided, I would recommend reaching out to your ISP for any additional assistance they could provide as we have exhausted all known troubleshooting at this time.

The problem is at Akamai and neither my ISP nor I can do anything about that, only customer's of Akamai.

We've tried and failed.

Disappointed would be an understatement.

DKsUnite · October 2018

After noticing my latency going up I got mudfish. After murkmire patch my latency with mudfish is back to where it was before I decided I need mudfish.... It's hard enough to pvp from Australia but when you are at 350 ping with a VPN when it's low pops it makes it impossible to play

SirDopey · October 2018

MrGarlic wrote: »

ZOS sent me this in my support ticket.

Thank you for the follow up reply. Based on the information you have provided, I would recommend reaching out to your ISP for any additional assistance they could provide as we have exhausted all known troubleshooting at this time.

The problem is at Akamai and neither my ISP nor I can do anything about that, only customer's of Akamai.

We've tried and failed.

Disappointed would be an understatement.

How bloody hard is it to troubleshoot? Route the Oceanic traffic across the pacific instead of through Asia & keep the traffic inside the US inside the US without sending it to the Netherlands and back, problem solved.....

I share your pain.....

I'm actually surprised their care factor is 0

Aquatorch · October 2018

My issue has been going on for about 8 days now. I'm still getting routed through Hong Kong and my ping spikes from 550-15k depending on the PvP battles going on at the time.

This is crazy and ZoS should put more resources towards figuring out what they've done wrong.

DRTE · October 2018

Awesome lag today still going same route no change 320ms norm, pvp 700-3000ms every 20 seconds @ZOS_GinaBruno Please can you ask someone to look into this for us.

lurkuld · October 2018

10 days and still no change in the High latency. Not the best thing to stream live. But what can one do. Ticket is currently with a specialized team, day 2 no response. Will this ever be sorted? No 8 fence wire maybe?

Opeline · October 2018

Vapirko wrote: »

Life’s just a lot better when you just unsub from this game and make it a once in a while thing, especially if you’re PvP focused.

Some of us aren't PvP focused, and are RP focused. I know, I know *eyeroll*, but it is an RPg and I play it the way I like, just as I am sure many did. (Yes, I could unsub and not worry and just continue my RP through discord, but that gets boring without being able to have the adventure RP I enjoy with actually physically seeing the sights in 'real time'. Also, I miss decorating my house, that's why I REALLY want to get back..)

I just want to be able to re-download the game, since I uninstalled thinking that there were weirdly (un)compressed packets hidden somewhere and a re-download would fix everything as it had in the distant past. ...How wrong I was.

I don't judge why people play this game, or spend money on it, or what have you.. I am just furious that I am having to miss out on an event which I actually enjoy, and relatively free rewards given all because we won't be reimbursed time for their failures and mistakes. I love this game, I love the whole *** series, but I am tired of feeling gutted with a prison shank and left to bleed out when it seems relatively simple to listen to your player base when we are literally giving them the answers to why *** is messing up.

And I hate getting vulgar, but this is absolutely ridiculous at this point.

DRTE · October 2018

@ZOS_BillE i have submitted a ticket over 7 days ago still no reply from anyone.

Ticket number: 181017-003882

coletas · October 2018

You are lucky, you can submit the ticket...

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 1 ms 192.168.144.1
3 * * * Request timed out.
4 * 16 ms 16 ms xxxx
5 17 ms 18 ms 19 ms xxxx
6 16 ms 16 ms 16 ms xxxx
7 21 ms 21 ms 21 ms 213.140.33.154
8 20 ms 21 ms 45 ms 176.52.251.237
9 40 ms 41 ms 40 ms 213.140.33.252
10 38 ms 38 ms 39 ms 94.142.107.77
11 90 ms 87 ms * if-ae-5-2.tcore2.wyn-marseille.as6453.net [80.231.200.5]
12 21 ms 21 ms 20 ms 94.142.107.77
13 73 ms 72 ms * if-ae-7-2.tcore2.fnm-frankfurt.as6453.net [80.231.200.78]
14 90 ms 92 ms 91 ms 195.219.50.110
15 72 ms 75 ms 93 ms if-ae-4-2.tcore1.fr0-frankfurt.as6453.net [195.219.87.18]
16 74 ms 75 ms 75 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
17 72 ms 72 ms 72 ms po575-10.bs-a.sech-ams.netarch.akamai.com [72.52.1.177]
18 72 ms 73 ms 96 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
19 89 ms 90 ms 97 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
20 282 ms 276 ms 318 ms 93.191.173.3
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

DRTE · October 2018

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_MattFiror Game has become unplayable now it has got worse and no one is addressing this issue.
Do you guys even care about AU/NZ player base or just trying to get rid of us. Calling for a refund of eso plus as we have presented you with screenshots, proof of whats happening and yet nothing i have had a ticket open for over a week and not a single reply besides an automated bot. If i can't play then why should i pay anyone else having similar issues spam for refunds if you have plus as this is unacceptable.

starkerealm · October 2018

coletas wrote: »

You are lucky, you can submit the ticket...

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 1 ms 192.168.144.1
3 * * * Request timed out.
4 * 16 ms 16 ms xxxx
5 17 ms 18 ms 19 ms xxxx
6 16 ms 16 ms 16 ms xxxx
7 21 ms 21 ms 21 ms 213.140.33.154
8 20 ms 21 ms 45 ms 176.52.251.237
9 40 ms 41 ms 40 ms 213.140.33.252
10 38 ms 38 ms 39 ms 94.142.107.77
11 90 ms 87 ms * if-ae-5-2.tcore2.wyn-marseille.as6453.net [80.231.200.5]
12 21 ms 21 ms 20 ms 94.142.107.77
13 73 ms 72 ms * if-ae-7-2.tcore2.fnm-frankfurt.as6453.net [80.231.200.78]
14 90 ms 92 ms 91 ms 195.219.50.110
15 72 ms 75 ms 93 ms if-ae-4-2.tcore1.fr0-frankfurt.as6453.net [195.219.87.18]
16 74 ms 75 ms 75 ms po110.bs-a.sech-fra.netarch.akamai.com [72.52.48.192]
17 72 ms 72 ms 72 ms po575-10.bs-a.sech-ams.netarch.akamai.com [72.52.1.177]
18 72 ms 73 ms 96 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
19 89 ms 90 ms 97 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
20 282 ms 276 ms 318 ms 93.191.173.3
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

You can submit a ticket out of game. Through Support at the top of the page.

SirDopey · October 2018

DRTE wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_MattFiror Game has become unplayable now it has got worse and no one is addressing this issue.
Do you guys even care about AU/NZ player base or just trying to get rid of us. Calling for a refund of eso plus as we have presented you with screenshots, proof of whats happening and yet nothing i have had a ticket open for over a week and not a single reply besides an automated bot. If i can't play then why should i pay anyone else having similar issues spam for refunds if you have plus as this is unacceptable.

Yep, just paused my eso +. I'll periodically check on things and resub once latency goes back to normal but for now I'm done.

lurkuld · October 2018

Ticket for this is with a specialized team, no reply in 5 days.
Is this a normal response time?
Ive noticed the 999+ still occurs but less and my ping sits at 285-388 on NA it use to be 217.
I can play EU and that sits on 350 which is normal for my location/connection (NZ)

spekdah · October 2018

TumlinTheJolly wrote: »

I'm in NZ. My average ping is usually stable at around 217. It is currently around 301, with regular spikes to around 500, 700 or 999+.
My brother has had a similar increase (he lives in a different city).

I'm assuming this is the same issue.

Pretty much the same for the last 3 weeks. Other MMO's I play on NA servers don't have this issue. At least 220ms was playable before.

What commands do I run so I can submit a ticket.
NM, see it.

DRTE · October 2018

Still nothing done waiting on agent for refund @ZOS_GinaBruno what are you guys doing? this is what is happening for AU/NZ players.

https://youtu.be/_L93RS8YCgY"[/url]

Aquatorch · October 2018

I'm having the same issue from the Middle East, @DRTE. I've submitted two trouble tickets, but ZoS hasn't even replied back to me on a single one.

My best guess is that ZoS doesn't care and they would rather just lose our money than troubleshoot with Akamai.

Adding to it, I've also got an issue with my primary account not being able to log into the PTS, although my alt account can just fine. That ticket hasn't been responded to by ZoS in a couple of weeks either. For a game that I spend a lot of money on, this is some of the worst customer service I've ever seen.

coletas · October 2018

starkerealm wrote: »

coletas wrote: »

You are lucky, you can submit the ticket...

You can submit a ticket out of game. Through Support at the top of the page.

Na, doesnt work for me. I tried on edge and firefox without adblockers. A stupid assistant appears and send u again to the first page

SteveCampsOut · October 2018

Time to start canceling subscriptions again...

SirAndy · October 2018

This is absolutely abysmal, the latency introduced by Akamai is unacceptable ...

DarthVitrial · November 2018

I've been struggling with this too, issues with
po111.bs-a.sech-iad.netarch.akamai.com [209.200.144.194] and ae120.access-a.sech-iad.netarch.akamai.com [209.200.144.197], sent a support ticket (Ticket id 181029-003039), but support is giving me the runaround with endless form letters in reply instead of actually responding. Seriously horrible customer experience.