Just posting to say we are still here and still waiting for a reply or some sort of acknowledgement of existence from ZOS.

ZOS_AlanG wrote: »

Amazon has acknowledged this shipping issue, and customers will be contacted by Amazon with further details in the event of a late shipment. Players who were eligible for Early Access can still play without a game activation code from a physical box until Sunday morning at 8 a.m. EDT.

There have been a number of people asking whether they can get the digital Imperial Edition instead, and still keep the Explorer's Pack pre-order bonus.

You can, but you will need to contact customer support and demonstrate that your account had an early access code applied to it. The easiest way to do this is to submit a support ticket with the same address your game account is registered to. When switching from physical to digital, you also need to keep the same edition (standard/Imperial).

We are still working on this matter, and will post any further updates in this thread, and include them in the Dev Tracker.

THIS...is the news I wanted. Thank you very much!

Yet another customer comped a temporary code from amazon...although I'm happy for you, when I tried to get them to do this for me I was literally told off and practically hung up on by an amazon supervisor.

Phyrdrin wrote: »

Yet another customer comped a temporary code from amazon...although I'm happy for you, when I tried to get them to do this for me I was literally told off and practically hung up on by an amazon supervisor.

I hope you got his name. I would be talking to someone about his behavior, regardless how harried they are over this mess.

Took about 4 hours of chat and phone support with Amazon to get it, just be persistent.

Don't call it a temp code is the only suggestion I can offer.

Our physical order status is in complete limbo (no date). I demanded a digital version as compensation while waiting, and would not accept the $25-30 credit instead, and persistence won out. Not being told we were probably never receiving the copy until way too late to get a "pre-order" status elsewhere had me pissed enough to hassle Amazon enough for anything, and explain why it was necessary. Just hoping to get the Explorer's Pack code from Zenimax now.

I'm still keeping an eye out locally for physical copies, as again, I've no faith Amazon will ever get me it, but we'll see.

@Phyrdrin‌ of course!! I think it's important for ZOS to realize that this issue doesn't just affect the people that aren't getting their games delivered. This affects so many more people than that.

Also, to all: if you haven't yet, please check out @redmoonga‌'s thread Amazon Delivery Solution. Let's try to keep that thread up top as well, as a pretty easy out for Zenimax is offered there. I'd link it here but I'm on my mobile. I believe @phyrdrin linked to it WAY earlier in this thread, but I will try to repost when I get home.

Just posted to that thread in an attempt to get it to the top. Will be heading to sleep soon, but I'll be back first thing in the morning to keep posting here and doing my best to see justice done.

@ZOS_GinaBruno, @ZOS_JessicaFolsom, is there any way to extend the grace period on an individual basis for these fine folks still waiting on their orders from Amazon?

@nicor we never received ANY "make good offer"at all.

Also: a query. How the duece does Amazon think they are in any control of when your 30 day sub to ESO starts? I mean, Amazon isn't collecting the sub $$, am I right?

This is the CS announcement that Zenimax SHOULD have made, but didn't:

NOTE: WHAT FOLLOWS IS NOT AN ACTUAL REPLY, IT IS MERELY WHAT MY PR DRIVEN BRAIN HAS CONCOCTED. IT IN NO WAY REPRESENTS ZENIMAX OR ANYTHING OFFICIAL AT ALL. (see how I totally redacted any responsibility from Zenimax there?)

What should have been said 24 hours ago: (and wasn't, and still hasn't been) :

Dear Customer (or appropriate gaming type salutation):

It has come to our attention that many of you are experiencing delays in receiving your physical copies of The Elder Scrolls Online. We are deeply sorry for this issue. (note: this expresses remorse and compassion for what folks are dealing with)

While we can not hasten delivery of your product to you (note: places blame elsewhere here without actually blaming any company), we want to show goodwill and appreciation for those that pre-ordered physical editions of the game, and to the community as a whole. (note: this makes them sound like they are awesome, and fighting the good fight for the little guy).

In order to alleviate these problems, we are extending the early access cut off until Tuesday (insert some bull**** time that is way off what I deal with as time on the West Coast here. I suggest noon, EDT, as that gives pretty much the entire world enough time to sort stuff out). This should solve game access issues for many, if not most, of those effected.

In the event that this does not solve your issue, please contact (insert some dedicated service reps that have some authority to make a decision here). We will do our best from this end to rectify the situation.

We want to express thanks to the fans of Elder Scrolls and the community as a whole for helping to make this version possible. We could not have done it without you.

Sincerely,
some EOS suit's name gets inserted here, with title, cuz that makes us feel like someone is ACTUALLY paying attention.


AGAIN: THIS IS NOT AN ACTUAL RESPONSE. THIS IS ONLY THE RESPONSE THAT I THINK SHOULD HAVE BEEN GIVEN TO THE COMMUNITY.

PS: ZOS: you totally have my permission to copy and paste this letter to the responses you are sending people. My response is WAY better than the response you've given to your customers. Please feel free to use it. I release any claims to it, in any way.

@OFC_it‌ Right? When my husband wanted to but the CE version and found it on Amazon I said "Let's check the Bethesda site. It will probably be the same price, but at least we would know that every cent of the profits were going to the company that is making the game."

They weren't selling the Collector's Edition on their site, though, so we linked from there to Amazon. And.....this is what happens.

Note to all would be MMO builders!: build that CE IN FREAKING HOUSE. Don't farm the ordering off on other sites. It may make your limited edition more limited, but us nerds like our SUPER LIMITED EDITION nerd ***. I have a place in my house (and frames in attendance) for our what I hope will be soon delivered map of Tamriel. Fans like this do not happen overnight.

My physical copy of the standard edition of ESO was delivered somewhere on Friday, but not to me. I got in touch with Amazon on Saturday about the misdelivered copy and a new one is on its way. Unfortunately it won't arrive until tomorrow, Monday, April 7th. It would've been nice to for Zenimax/Bethesda to have extended the Early Access grace period even one more day. I'd be happy to submit a screen shot of my Amazon orders showing both the misdelivered pre-order and the replacement order set to arrive on Monday.

waiting for my copy to come tomorow night..looks like ill have to wait to play.

im suprised i havnt been booted from forums yet, i thought subs could only talk in forums.

nope its passed 8. cant log in anymore. --deadline was 8am EDT. I just thought only subs could post on forums, is alll.