So, to recap what we know so far:

ZOS is saying that Amazon sold more copies than they were allotted. Amazon says they sold the amount ZOS allotted them, and then ZOS failed to deliver.

ZOS isn't aware of how many copies Amazon sold, so if it is Amazon at fault they couldn't do anything to fix it. And obviously if ZOS is at fault Amazon couldn't do anything because they don't control how many copies get produced.

That sound about right?

Zenimax has failed on 2 fronts. One not keeping eye on supply and demand of Limited/Collectors Editions. Second preventing suppliers to ship until launch day rather BEFORE the 5 days access (3 days if you count downtime due to maintenance and it still has bugs seen in Beta).


Zenimax's solution is going to freeze us out and have customers that will not get physical copy after paying...

I'm in the same situation, and like most of us, all I'm asking is for a key that would allow me to play the game until I get the physical copy. Personally, I can wait for the statue and the maps and the rest. I have no intentions to cancel my order, and I hate the fact that I was forced to approve the delay of the delivery. We shouldn't be punished this much.

I wonder if this is related to the local stores claiming to have Game Time cards on preorder, only to have none come launch day after opening the doors to the public... Lol. I ended up just cancelling the order. Meh.

I'm getting increasingly frustrated with every post. I don't know to be upset with one, the other, or both companies. I really don't want to be upset with either one. I am still hoping they will work together to make this right.

I maintain that I ought to have gotten it at GameStop. I would have my game by now, and I wouldn't be worrying about whether or not I would never get it, or if I would be locked out of the game because of a mistake the company/companies made.

I really wanted the map and the book. We shouldn't be penalized for putting our faith in an online retailer for pre order, and I don't think that it's been handled well by either company.

Sorry, ZOS, I really love you guys, and appreciate your work, but someone dropped the ball on this one.

It does sound more like a ZOS issue than Amazon at this point. Amazon's CS is at least somewhat responsive. They're saying the expected shipment didn't arrive on time and they're trying to figure out the status. Still say they can't guarantee delivery, but that is standard CYA-speak.

@ChuiDuma Gamestop was 3 days before selling the emperial editon online in canada why i bought from futureshop (which is also bestbuy) seems from day one there been communication issues between Zen and game supplies

Amazon customer service has been incompetent at best, deceitful at worst. After chatting with an Amazon rep last night, and even so far as getting a 'supervisor' to take over the chat when I refused the first reps offer to placate me with discounts (the guy started at dropping it from $99 to $79, and then so far as $69 with the one-day shipping that I (as well as many others) had already been promised/upgraded to), I've come to the very real conclusion that most of us will not be getting our CEs. The supervisor lied to me various times, saying that I would have it by the promised shipping date (4/4 by 8pm, as I had received an email 12 days ago explicitly telling me I had been upgraded to release date shipping at no charge and would in fact receive it on release date), then telling me he would look into it, then saying he would follow up with his shipping department to see what could be done, then going so far as to say he would follow up with me in 24 hours to 'update' me (why in Molag's name would I need an 'update' if it has been shipped/received as you promised not 5 lines ago, dude?).

So this morning, I rated the rep and Amazon accordingly ('poor' in all areas). After which, I was then prompted for Amazon to give me a call to 'resolve' the issue. Ok, I thought. I'll bite. So I entered my phone number and was connected to a rep. I explained the situation as it stood, and reiterated to him that due to this boondoggle (not the exact word I used; I will say that in my conversation with the phone rep, I only swore/dropped the f-bomb once), I would be cancelling my Prime membership and shopping elsewhere in the future. At this point, the guy says he's going to credit my Amazon account for the cost of the digital Imperial Edition so that I could go ahead and start/continue playing. He further assured me that my new ship date of 4/7 was accurate and that I would have it on this date. He further stated that he would follow up with me on Tuesday, and would cancel my CE order Tuesday if I wished. Quite honestly, I'm not expecting it Monday, if ever, and I'm hesitant in cashing in this 'credit' for the digital Imperial Edition as I don't want to exacerbate this clustercluck any further and lose my account/items/pre-order bonuses/etc.

I've called around to a few local shops, and of course nobody has it. The best I could come away with is if somebody at a Gamestop cancels/fails to pick up their pre-order within 48 hours, I may have a shot at sniping one of those, though it is highly doubtful that I would be successful. Probably one of the least-savoury aspects of all this is that a lot of people considered buying/pre-ordering from a local shop to begin with, but then decided (I know I did) that Amazon would be just as good, because surely Amazon would never in a million years be able to muck things up as badly as they have.

At this point, if I'm not able to get some kind of resolution to this box of bollocks, I'm perfectly willing to say 'the hell with it' and not do business with either company again.

Dear Zenimax if you wish me to feel better take my pet monkey, liz and mudcrab and give me a pet wolf... just saying...

well orded mine feb 20 and got the letter this morning, worried me to death but things are looking brighter, my card just got charged $99 and it is now "Preparing for Shipment" with no eta, so maybe its just amazon not able to get all preorder out to shipping on time <my mine is at ez-for now at lest- I hope everyone has the same luck

Amazon was given keys, which they gave to us as someone mentioned earlier... I'm not upset with Amazon at all, they gave me a key because they were expecting stock, and the supplier dropped the ball. I'm willing give this game a pass now.. I've got plenty of other things to play if they screw us over on the pre-order status.

It should noted that if you pre ordered from Amazon, you should gave received an early access/preorder code. In theory that should allow you to keep the pre-order bonuses.

Purely speculative.

If course is someone would give us some info, speculation would not be needed.

Keep you chat transcripts. Amazon is notorious for giving you a lesser item for "in the mean time" then saying you got the full version afterwards. They tried that on me twice. I submitted my chat transcript and they were forced to find me the item I ordered, and they also refunded me for the same amount. Free item for them trying to play dirty. (Thanks for the free $500 camera Amazon and 120$ watch, Amazon!)

obrieniiiub17_ESO wrote: »

well orded mine feb 20 and got the letter this morning, worried me to death but things are looking brighter, my card just got charged $99 and it is now "Preparing for Shipment" with no eta, so maybe its just amazon not able to get all preorder out to shipping on time <my mine is at ez-for now at lest- I hope everyone has the same luck

ordered mine the 21st, should be no reason why mine is not shipping today. NO reason ZOS!

I have 11 orders out for myself and various family members / friends. Two of those were physical copies, which are the only two held up by this (ordered in January).

I have plenty of skin in the game on this ZOS, and no solutions or clarification is forthcoming.