Zenimax and Amazon dropped the ball.

randolphbenoit

ZOS_AlanG in my case I know physical order on way but because it was only shipped (online tracking) on Monday i will not get til the 8th from Futureshop (Canada), I got early access via email. now ur saying i going to lose a few days after I ordered like a month ago I being punished for wanting a statue, did not have this issue with collector's edition of skyrim... plus downtime due to maintenance - I starting to fell robbed...

elfiwolfeub17_ESO

My new delivery estimate from Amazon is "we need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date."
Zenimax did not cause this issue.
But I have used the 5day pre access. And have an imperial.
Can I put a deposit on account to continue access while this is looked at?

randolphbenoit

Game companies should not wait til launch date to allow delivery of items. delivering early or not no one can play until official launch anyway. this way more chance all can start same time.

KalecStromhir

Amazon messed up again for pre-orders.
I bought my D3 RoS and paid to have it delivered on release date. I wasn't going to get mine till the 27th, 2 days after. Total BS, had to cancel and find a copy in store, which I was lucky when only 2 left.

Next time get it local store or pre-order from a different company.
Zenimax might need to go above and beyond what they can do and get Amazon to stop selling there game.

StarlitVirus

Amazon

ZOS_AlanG wrote: »

We wanted to step back in to let everyone know we're still working on this matter.

For those of you getting your physical Imperial Editions later than today, all Early Access customers will be granted an extended grace period until Sunday at 8AM EDT/12PM GMT before they are required to transition their account to live. This will cover online retail customers who didn’t get their boxes shipped in time (and also give digital customers more Early Access time).

We were already granted until Sunday. Not to mention the fact that as far as Amazon is concerned it may never come because extras might not even exist. Our earliest notice that there was a problem was this morning, the day that it was supposed to be here? Seriously? I don't care who is at fault. It is both Amazon and Zenimax to fix this. We have three accounts in my home and were going to add another but at this point I'm not too certain what to do. Ok fanboys...flame on.

Darrett

All I need is a word on if we can safely apply a digital edition code to our account purchased after the preorder period and retain preorder bonuses. I'll order a copy from ZOS if we can, but if I'm going to lose the ability to play any race in any alliance because of this, I'm just not going to bother playing.

Duskbinder

Whilst I did not order from Amazon (i'm in the UK and GAME have the exclusive on the Imperial Edition box here) my delivery has not been scheduled until Monday (hopefully!), so i'm also in the same boat regarding being cut off on Sunday. I do feel that, whilst having a grace period is greatly appreciated, having it cover days where it is highly unlikely (and in the case of sunday, impossible, at least here) that a courier will deliver, it is pretty meaningless. Having the period extend into next week (and therefore business days), it would be much more worthwhile.

ArcAngelRyse

I ordered mine on Feb 19 and it's just saying DELIVERY ESTIMATE Thursday, April 10, 2014 - Saturday, April 12, 2014 by 8:00pm didn't get any email from amazon stating that i wasn't going to get my copy. Mines is an Imperial Physical Edition

Sam

I'm in the same boat as everyone else here. I preorder 2 months ago, for the price of $108. This needs to be looked into.

potsherds

Thanks @ZOS_AlanG for the update.

I think most folks here are aware of the grace period, but it's insufficient. I'm sure you were asked to repeat that information, but I'm not sure it's terribly useful for anyone posting in this thread.

I'm not due to get my physical copy from Amazon until the 10th to 12th.

Audigy

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I know having a box can be fun, but a key at least lets you play

elfiwolfeub17_ESO

Audigy wrote: »

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I know having a box can be fun, but a key at least lets you play

You lose all the preorder bonuses.

Darrett

Audigy wrote: »

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I know having a box can be fun, but a key at least lets you play

It's possible we'd lose our preorder bonuses, which makes my Dunmer in DC unplayable. No confirmation on this yet.

atwon23

I've been using amazon less and less lately. Was my go to online store for years, but I've had numerous problems with them over the past few months. Including scenarios exactly like this. I dont know if their have been some personnel changes, but they have been dropping the ball with communicating what they do and dont have in stock.

TRG_Ebrasu

sigh.....

Hello,

I understand your concern and I'm sorry for any inconvenience caused due to the unexpected delay in obtaining "The Elder Scrolls Online: Imperial Edition" .

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard.

We normally obtain this item from a supplier who can usually send it to us by the release date; however, in this case, the manufacturer has confirmed that the item will be delayed due to high demand.

Unfortunately, our reliance on suppliers and manufacturers for information about the availability means that occasionally our database will not reflect all changes.

Due to high demand and limited initial inventory, "The Elder Scrolls Online: Imperial Edition" orders may not be available on release day and are not eligible for Release-Date Delivery. As copies become available, they will ship based on "place in line"—the order in which they were purchased.

I see that the website still lists the Release-Day delivery as April 4, 2014.

We do really appreciate knowing about any errors which find their way into our catalog. I'll notify our catalog team about this and will ask them to correct the error.

We'll send you an e-mail when your order is shipped with your tracking number.

You can always check the status of your order in Your Account. Here's a direct link to the order details:

(Redacted)

They're killing me.

Curtisloew

I don't even have a delivery date.Received email this morning stating it's not coming today and they're not sure when or if it is.

potsherds

Audigy wrote: »

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I only see the option to buy the standard digital edition or the Imperial edition in the ZOS shop.

I'd also suggest you read the thread before posting, as there's also concerns about losing early access items and perks, so many people who would gladly purchase from ZOS are waiting for some comment on that issue first.

Etchesketch

Amazon is one of the first vendors to adopt a policy of only selling pre-orders to specific numbers. Some others followed.

If they didn't get the number they were told by the distributor, it isn't their fault. Same thing with them and others not getting the game in time to ship by launch. They can only ship what they have. None of the preorders of this game were actually in stock at any vendor.

I've had pre orders where they got them late and gave me free over night shipping to get it to me in the fastest way possible.

Amazon has guaranteed shipping dates folks. Your recourse with them is simple. Your problem is obviously with them, but in truth, the distributor over stated the amount they would ship them.

It looks to me like another rookie mistake here. They underestimated how many they needed to produce.

randolphbenoit

Audigy wrote: »

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I know having a box can be fun, but a key at least lets you play

Issue is we who spent money (I spent $130 CAD) should not lose time due companies setting delivery time and launch time same day. fact is most should been sent on or prior to the 5 day early access...

CaptainCoconut

TRG_Ebrasu wrote: »

sigh.....

Hello,

I understand your concern and I'm sorry for any inconvenience caused due to the unexpected delay in obtaining "The Elder Scrolls Online: Imperial Edition" .

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard.

We normally obtain this item from a supplier who can usually send it to us by the release date; however, in this case, the manufacturer has confirmed that the item will be delayed due to high demand.

Unfortunately, our reliance on suppliers and manufacturers for information about the availability means that occasionally our database will not reflect all changes.

Due to high demand and limited initial inventory, "The Elder Scrolls Online: Imperial Edition" orders may not be available on release day and are not eligible for Release-Date Delivery. As copies become available, they will ship based on "place in line"—the order in which they were purchased.

I see that the website still lists the Release-Day delivery as April 4, 2014.

We do really appreciate knowing about any errors which find their way into our catalog. I'll notify our catalog team about this and will ask them to correct the error.

We'll send you an e-mail when your order is shipped with your tracking number.

You can always check the status of your order in Your Account. Here's a direct link to the order details:

(Redacted)

They're killing me.

So Amazon is trying to bump this off on ZeniMax by saying that ZeniMax oversold Amazon? Welp, once this clears up I'll not be using one of these companies anymore.

Theophon

Same problem but now have this from Amazon. So looks like I will not be able to play for a few days till Tues... they need to extend our grace period if this is the case.

We now have delivery date(s) for the order you placed on February 21, 2014 (Order# 113-7783797-......):

"The Elder Scrolls Online: Imperial Edition - PC/Mac"
Estimated arrival date: April 08, 2014

fenris4024

potsherds wrote: »

Audigy wrote: »

Cant you cancel your pre order and just buy at the TESTO shop? The Amazon price is the same, so you don't lose anything.

I only see the option to buy the standard digital edition or the Imperial edition in the ZOS shop.

I'd also suggest you read the thread before posting, as there's also concerns about losing early access items and perks, so many people who would gladly purchase from ZOS are waiting for some comment on that issue first.

This. Exactly. I'd love to have the art book and the mini- mo, but not at the cost of not being able to play the game and lose my characters that aren't in their "Proper" alliances. If we can get an answer about this issue, I'd be super happy, because then, we'd at least know how to go about resolving this "hiccup". (being polite here, Amazon REALLY got me off to a bad start this AM because of their antics.)

Midgardian

Mine shipped from Amazon yesterday, but it seems it won't actually arrive today. It's in TN and I live in CA.

Etchesketch

CaptainCoconut wrote: »

TRG_Ebrasu wrote: »

sigh.....

Hello,

I understand your concern and I'm sorry for any inconvenience caused due to the unexpected delay in obtaining "The Elder Scrolls Online: Imperial Edition" .

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard.

We normally obtain this item from a supplier who can usually send it to us by the release date; however, in this case, the manufacturer has confirmed that the item will be delayed due to high demand.

Unfortunately, our reliance on suppliers and manufacturers for information about the availability means that occasionally our database will not reflect all changes.

Due to high demand and limited initial inventory, "The Elder Scrolls Online: Imperial Edition" orders may not be available on release day and are not eligible for Release-Date Delivery. As copies become available, they will ship based on "place in line"—the order in which they were purchased.

I see that the website still lists the Release-Day delivery as April 4, 2014.

We do really appreciate knowing about any errors which find their way into our catalog. I'll notify our catalog team about this and will ask them to correct the error.

We'll send you an e-mail when your order is shipped with your tracking number.

You can always check the status of your order in Your Account. Here's a direct link to the order details:

(Redacted)

They're killing me.

So Amazon is trying to bump this off on ZeniMax by saying that ZeniMax oversold Amazon? Welp, once this clears up I'll not be using one of these companies anymore.

You are blaming the wrong people. Zen is the ones that over sold and under produced. Online vendors can only rely on what the distributor claims and actually does.

quicksilv3r

they dropped more than just the !@#$ !@#$% ball!

Audigy

I see guys, sorry I forgot about the issue with the pre order items

CapnBludd

I'm also in this boat, all they need to do is extend the grace period until we get our copies or fix it so we don't lose preorder bonuses if we buy a digital copy.

I've had no problems with Amazon before but sooner or later something is bound to happen and it seems like this was the time for it to happen to me. 8'P I wanted the statue and book or I would have just gone digital, it has been ages since I installed a game by DVD.

TRG_Ebrasu

Lets keep it civil. We do not want the thread locked and disappeared.

CaptainCoconut

Etchesketch wrote: »

CaptainCoconut wrote: »

TRG_Ebrasu wrote: »

sigh.....

Hello,

I understand your concern and I'm sorry for any inconvenience caused due to the unexpected delay in obtaining "The Elder Scrolls Online: Imperial Edition" .

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard.

We normally obtain this item from a supplier who can usually send it to us by the release date; however, in this case, the manufacturer has confirmed that the item will be delayed due to high demand.

Unfortunately, our reliance on suppliers and manufacturers for information about the availability means that occasionally our database will not reflect all changes.

Due to high demand and limited initial inventory, "The Elder Scrolls Online: Imperial Edition" orders may not be available on release day and are not eligible for Release-Date Delivery. As copies become available, they will ship based on "place in line"—the order in which they were purchased.

I see that the website still lists the Release-Day delivery as April 4, 2014.

We do really appreciate knowing about any errors which find their way into our catalog. I'll notify our catalog team about this and will ask them to correct the error.

We'll send you an e-mail when your order is shipped with your tracking number.

You can always check the status of your order in Your Account. Here's a direct link to the order details:

(Redacted)

They're killing me.

So Amazon is trying to bump this off on ZeniMax by saying that ZeniMax oversold Amazon? Welp, once this clears up I'll not be using one of these companies anymore.

You are blaming the wrong people. Zen is the ones that over sold and under produced. Online vendors can only rely on what the distributor claims and actually does.

As of last night Amazon was telling me they had the item in stock. I'm going to assume that the company that was lying before is still lying, but if any evidence is shown otherwise I'll be more than happy to burn ZOS in effigy.

max03powerb14_ESO

My order status says Shipping now, hopefully that won't change and I'll get it before sunday.