Maintenance for the week of September 22:
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
Now even I'm pissed off. prime time for Eu really?
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steveb16_ESO46✭✭✭✭✭eq2imora_ESO wrote: »SOE did EQ2 maintenance on Sunday afternoon for years.
And they've never got one red cent from me.
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Brunlea✭✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
13:00 BST during the week is great for me, thank you. That's all that matters
09:00 BST on a Sunday seems a little suicidal. You may want to work on that one
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Sakiri✭✭✭✭✭
✭✭steveb16_ESO46 wrote: »eq2imora_ESO wrote: »SOE did EQ2 maintenance on Sunday afternoon for years.
And they've never got one red cent from me.
Lemme guess, you were bent over the SWG NGE thing too?
Most people were, not understanding that SOE basically did that at gunpoint.
LucasArts called the shots on SWG and you either did what they wanted you to or you lost licensing. Just like every other product.0 -
Ok, I have to admit that I got to play more than I expected from the early access, but seeing that this was a planned maintenance means that they knew beforehand that they will cut time off the early access. Without prior information, and that is what gets people so annoyed.
Also, Sunday Morning downtime during EU mornings... I would like to know who thought this would be a good idea. Have you even looked at other MMO's (such as WOW) and at what times there the most players are online? Guess what, it's not Monday mornings. Just saying.
Also, regarding the US players calling us whiners etc. It is untrue that US players make up the majority of PAYING subsribers, and what is the point of having two different servers if the maintenance is still not planned according to the players needs? Without us these poor IT workers would not have a job in the first place (and you don't hear me crying when I have to work at Thanksgiving).0 -
steveb16_ESO46✭✭✭✭✭eq2imora_ESO wrote: »steveb16_ESO46 wrote: »eq2imora_ESO wrote: »SOE did EQ2 maintenance on Sunday afternoon for years.
And they've never got one red cent from me.
Lemme guess, you were bent over the SWG NGE thing too?
Most people were, not understanding that SOE basically did that at gunpoint.
LucasArts called the shots on SWG and you either did what they wanted you to or you lost licensing. Just like every other product.
I've absolutely no idea what you are talking about.
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Ojustaboo✭✭✭✭✭
✭raykai12000b16_ESO wrote: »on top of that they will be granting an extended grace period until Sunday at 8AM EDT/12PM (noon) GMT
http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest
Which is nice. But most peoples complaints (the news about Sunday maintenance aside) is the total lack of communication.
Some people are defending Zenimax by saying they expected the servers to be taken down before it went live. I might be naive, but I didn't, I presumed it had gone live 5 days early. I expected unplanned downtimes as they tweaked and fixed things, but if it was expected as some of those defending Zenimax seem to think, then there is zero excuse for Zenimax not to have announced this weeks ago.
Again unplanned downtime I accept with a new mmo (well any mmo) and I'll just have to grin and bear it.
But letting thousands of players look forward to playing tonight when Zenimax knew they wouldn't be able to, well that is what's getting to most people. Had I known yesterday I wouldn't have looked forward to tonight, I would planned something else instead.
No apology at all, even the wording in the server status you quote it says "
"This will cover those who purchased ESO from an online retailer and won't be getting your box shipped in time and also gives anyone in Early Access who purchased digitally more Early Access time"
It doesn't give us any more early access at all as it goes live tomorrow. I presume they mean our 30 days of included sub wont start until Sunday?
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7Montana7✭✭hillrdb16_ESO wrote: »They could have done this at 8am EST. That'd be round 2-4pm in EU.
They say it was planned. Was it a Donkey that did the planning?
I wonder if you EU people also realize that your servers were up all day yesterday while US was down for about 14 hours. Please stop crying about a 3-4 hour downtime.
The difference is that the US downtime yesterday wasn't planned. US players were unlucky.
This downtime was planned with full knowledge that is was prime-time in EU (8pm to 12pm for me personally).
And the PLANNED downtime wasn't announced until 15 minutes before the servers went down.
I understand that Zeni sometimes needs to take down the server without much forewarning to apply a hotfix/shut down an exploit etc.
But to plan a downtime during prime-time, and not telling people about it is disrespectful to their customers.
I could have made plans for tonight, instead I'm sitting here, rolling my thumbs.
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Tandor✭✭✭✭✭
✭✭✭✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
13:00 BST during the week is great for me, thank you. That's all that matters
09:00 BST on a Sunday seems a little suicidal. You may want to work on that one
Agreed. With bells and whistles.
I have no problem with tonight's downtime, as I already stated at the start of this thread it's what anyone with any experience of MMO launches would expect the night before a launch, but to plan regular downtime for routine maintenance at prime time on Sunday mornings is frankly incompetent.
Please reconsider, or at the very least give us a firm timetable for the early transfer of the EU megaserver to Europe with a commitment to switch downtime then to a more sensible hour locally - SOE, for example, make it in the early hours of the morning EU-time - and on a weekday at that!
As a long-term plan, this really is an own-goal.
Edited by Tandor on April 3, 2014 8:48PM0 -
martinb16_ESO80 wrote: »Ok, I have to admit that I got to play more than I expected from the early access, but seeing that this was a planned maintenance means that they knew beforehand that they will cut time off the early access. Without prior information, and that is what gets people so annoyed.
Also, Sunday Morning downtime during EU mornings... I would like to know who thought this would be a good idea. Have you even looked at other MMO's (such as WOW) and at what times there the most players are online? Guess what, it's not Monday mornings. Just saying.
Also, regarding the US players calling us whiners etc. It is untrue that US players make up the majority of PAYING subsribers, and what is the point of having two different servers if the maintenance is still not planned according to the players needs? Without us these poor IT workers would not have a job in the first place (and you don't hear me crying when I have to work at Thanksgiving).
everyone is down right now....so can EVERYONE stop trying to drive this stake between two continents?1 -
Tipsy✭✭✭not the end times,relax..be grateful you were amongst the earliest to experience ESO..I wanted to log on for a while this evening but guess there will be a change in plans..it really is nothing to get pissed about..Infact I personally would prefer them to take down the server,iron out the last few bugs for a smooth release..
Encountered 2 bugs that kept me from map completion..instead of getting annoyed over it I just rolled an alt
https://forums.elderscrollsonline.com/en/discussion/462527/champion-of-the-gods-deadra-worship-cp-to-next-level
https://forums.elderscrollsonline.com/en/discussion/464219/out-of-combat-personality-mood-actionbar
https://forums.elderscrollsonline.com/en/discussion/279458/content-packs-for-organizing-guild-events
https://forums.elderscrollsonline.com/en/discussion/276626/suggestion-alliance-specific-justice-system-revisit-the-innocent-npc-label0 -
suveraan✭im swedish and im pretty stupid and I dont know how to use a clock. when will the server be back up for me counting minutes from... now?2
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Sakiri✭✭✭✭✭
✭✭steveb16_ESO46 wrote: »eq2imora_ESO wrote: »steveb16_ESO46 wrote: »eq2imora_ESO wrote: »SOE did EQ2 maintenance on Sunday afternoon for years.
And they've never got one red cent from me.
Lemme guess, you were bent over the SWG NGE thing too?
Most people were, not understanding that SOE basically did that at gunpoint.
LucasArts called the shots on SWG and you either did what they wanted you to or you lost licensing. Just like every other product.
I've absolutely no idea what you are talking about.
Most of the haters of SOE are pissed over what happened to Star Wars Galaxies and the NGE.
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7Montana7✭✭
8pm-12pm in EU.eq2imora_ESO wrote: »
It's morning in Australia.
I fail to see how Austraila is getting screwed with this downtime.
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Lenthas✭Once again their freaking financial team seems to run the reins, disregarding that their actions WILL COST THEM MONEY and only plan for the present.
Seriously the game is run with only $$ signs on the sheets with no regard for the future profits or anything remotely to support customer happiness.
I'm more and more thinking this is an under a year cash grab mmo...0 -
Sakiri✭✭✭✭✭
✭✭
8pm-12pm in EU.eq2imora_ESO wrote: »
It's morning in Australia.
I fail to see how Austraila is getting screwed with this downtime.
Regular maintenance.
Regular maintenance is noon(sunday) and 2pm(weds) CEST for the NA server.
6 am and 8 am US EDT.
That's screwing over the Australians.
That's where the complaints are.0 -
And one thing the launcher is supposed to give information, why on earth at 4 pm there wasn't any mention of a downtime at 7 30 pm ?
Crashing a server is one thing, taking it down for service is another ...
"Que le cul pèle à nos ennemis, et qu'ils aient les bras trop courts pour se gratter"Timbuck TheThird On arrival in front of Molag Bal,the first Loredas of Last Seed - 2E 582.1 -
weresloth✭✭ZOS_JessicaFolsom wrote: »When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
I too think 10:00 CEST on sundays is a bad idea. I think you should leave week-ends alone for ordinary maintenance and only schedule it in week-days mornings, when most people are at work or school.1 -
raglau✭✭✭✭✭So Jessica, I am reading your post and you first say to us:ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm.
And you then say:ZOS_JessicaFolsom wrote: »When we have our weekly maintenances, the one for the European megaserver is scheduled for Sundays at 09:00 BST (10:00 CEST.)
Which contradicts your earlier statement, because you are now saying it IS something you intend to do lightly and WILL be the norm, (taking down a server in EU prime-time).
Could we have an answer to this please? The bottom line for me is, I am simply not going to sign up to your game if you will be taking it down on Sundays as that, like a lot of people here, is my game day.
What I have seen of the game so far is great, and I do understand that sometimes emergency outages are needed, especially when a game is brand new, but to PLAN outages for Sunday morning. I am afraid this really leads me to believe Zenimax do not know the market and what the customers want. Maybe if this was F2P I'd have to tolerate it, but it's a premium AAA sub game. And, BTW, I do support the sub, but only if the quality is there, and I am afraid a planned weekly outage, slap bang in the middle of primetime for the EU, is not quality service.
So please let's get a response here.Edited by raglau on April 3, 2014 8:54PM3 -
MornaBaine✭✭✭✭✭
✭✭✭✭✭Dear Zen,
I can't tell you how much I've enjoyed paying an extra 20 bucks to do extended beta testing for you these past few days. Oh the excitement of NOT being able to complete multiple quests! I've enjoyed it ALMOST as much as I've enjoyed NOT BEING ABLE TO PLAY AT ALL during the "extra" time I shelled out for. Gosh, this combined with your sheer idiocy over the way you "implemented" (utterly fraked up) the Imperial Edition and beta vanity pet items resulting in countless people LOSING theirs, many of whom you haven't even bothered to respond to yet despite the problem being reported through 3 different venues, REALLY has me looking forward to supporting your products in the future. Yes, that IS sarcasm, just in case you're wondering. Get your act together already!!!!PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!2 -
Froobert✭✭✭Aw, EU Gets Prime Time? Well Read this. It'll probly give you ideas or cheer you up on how ESO will work out
http://forums.elderscrollsonline.com/discussion/67092/eso-downtime-honesty-the-future#latestFroobert the TankWhen In doubt, Bash it out!
"Member of Noore"0 -
Shidapu✭But WHY would they close down the account page?
Now i cannot register my keys to the account... 
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steveb16_ESO46✭✭✭✭✭eq2imora_ESO wrote: »steveb16_ESO46 wrote: »eq2imora_ESO wrote: »steveb16_ESO46 wrote: »eq2imora_ESO wrote: »SOE did EQ2 maintenance on Sunday afternoon for years.
And they've never got one red cent from me.
Lemme guess, you were bent over the SWG NGE thing too?
Most people were, not understanding that SOE basically did that at gunpoint.
LucasArts called the shots on SWG and you either did what they wanted you to or you lost licensing. Just like every other product.
I've absolutely no idea what you are talking about.
Most of the haters of SOE are pissed over what happened to Star Wars Galaxies and the NGE.
Still no idea what you're talking about but I'm sure it all must make perfect sense.
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Grageeky✭✭✭TheGoodShepherd wrote: »martinb16_ESO80 wrote: »Ok, I have to admit that I got to play more than I expected from the early access, but seeing that this was a planned maintenance means that they knew beforehand that they will cut time off the early access. Without prior information, and that is what gets people so annoyed.
Also, Sunday Morning downtime during EU mornings... I would like to know who thought this would be a good idea. Have you even looked at other MMO's (such as WOW) and at what times there the most players are online? Guess what, it's not Monday mornings. Just saying.
Also, regarding the US players calling us whiners etc. It is untrue that US players make up the majority of PAYING subsribers, and what is the point of having two different servers if the maintenance is still not planned according to the players needs? Without us these poor IT workers would not have a job in the first place (and you don't hear me crying when I have to work at Thanksgiving).
everyone is down right now....so can EVERYONE stop trying to drive this stake between two continents?
God save the Queen!"Perhaps his egg spent too much time in the shade before his hatching." -Wareem-1 -
Sakiri✭✭✭✭✭
✭✭"Prime time" is evenings between 5 and 9 pm.
They're not taking it down in prime time.
10 am on a Sunday is not prime time.1 -
Lenthas✭eq2imora_ESO wrote: »"Prime time" is evenings between 5 and 9 pm.
They're not taking it down in prime time.
10 am on a Sunday is not prime time.
Well thats true for NON WEEKEND, weekends as a whole is "prime time".1 -
I just got home from the midnight sale and very happy to begin my adventure.... or not...0
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Ihathes✭Didn't one of the episodes of "The Guild" hit on a topic just like this, you know, the negative people, this is a brand new freaking game, it's launch weekend, cut them a freaking break, the game will be back up, deal.1 -
steveb16_ESO46✭✭✭✭✭Could we have an answer to this please? The bottom line for me is, I am simply not going to sign up to your game if you will be taking it down on Sundays as that, like a lot of people here, is my game day.
What I have seen of the game so far is great, and I do understand that sometimes emergency outages are needed, especially when a game is brand new, but to PLAN outages for Sunday morning. I am afraid this really leads me to believe Zenimax do not know the market and what the customers want. Maybe if this was F2P I'd have to tolerate it, but it's a premium AAA sub game. And, BTW, I do support the sub, but only if the quality is there, and I am afraid a planned weekly outage, slap bang in the middle of primetime for the EU, is not quality service.
So please let's get a response here.
This. Unless you have an army of techs being paid overtime salaries that would make a Goldman Sachs Partner blush this decision makes no financial sense whatsoever.
Every hour this decision stands is an hour where potential customers keep their wallets in their pockets.
Sunday peak time maintenance? Insane. go look at a map of time zones then go consider whether ripping the heart out of peak time weekend play is a good idea.
Frankly - in my line of work anyone that came up with an idea like this would have destroyed their reputation in one sentence.
Insane. Absolutely insane.2
