Maintenance for the week of September 22:
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
Now even I'm pissed off. prime time for Eu really?
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i haven't read the rest of the 8 pages. so this may have been stated already..
this is nothing to do with 'preparing the servers for launch'.. as so many people bought the imperial edition/early access..there isn't going to be a huge spike in subscriber numbers on the 4/4/14.
it is just an excuse because they messed something up and are trying to fix the mail bug.. or the issue yesterday where the US server was down.. which they havent really fixed yet.. they are trying to mask that behind 'we are preparing for launch..'1 -
That can't be right can it? they can't really be planning to have regular maintenance on a weekend morning when the majority of working adults have free time to play? that's a very peculiar time to choose...1
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Sakiri✭✭✭✭✭
✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
You are basically removing one day (for people with a job) of your early access package. Considering you were already under fire for your price policies concerning pre-orders you should take this very, very seriously.
Erm.. their price policy is no different than any other game....
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Mememe✭✭I have wondered this too as well. Maintenance times. Gaming has always been my vice, previous scrolls and lots of MMORPG. For years. So lots of launches/betas. I like this game, I so would like to sub afterwards.
As someone said I'm starting to wonder if this company actually know what they are doing, or if they are out of their depth. I can take everything on here with a pinch of salt. I know fan boys or girls will defend the game against people who come here feeling genuinely aggrieved, almost trolling. That needs to be stamped out as it looks bad. More response needs to be given to these people who for whatever reason feel ripped off. All teething problems as far as I'm concerned. But there are genuinely cross people out there. I can see why. Maybe because I'm not a pent up ball of angry testosterone.
But seriously, planned maintenance in the EU prime time, smack bang in the middle of a Sunday. Either Zenimax is trolling here, or they really don't know the market they are launching into and that worries me for future longevity of the game. Who actually sat down in a meeting and decided that would be a good idea? That's a sure fire way to lose a huge percentage of your player base.6 -
i haven't read the rest of the 8 pages. so this may have been stated already..
this is nothing to do with 'preparing the servers for launch'.. as so many people bought the imperial edition/early access..there isn't going to be a huge spike in subscriber numbers on the 4/4/14.
it is just an excuse because they messed something up and are trying to fix the mail bug.. or the issue yesterday where the US server was down.. which they haven't really fixed yet.. they are trying to mask that behind 'we are preparing for launch..'1 -
Dorrin✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
Hang on, did you just say some maintenance would be on a Sunday morning?
No no, wait wait wait. So some department managers all got together to discuss the most logical time for EU maintenance and they came up with Sunday morning? REALLY?
Edited by ZOS_JasonI on April 3, 2014 8:23PM4 -
dragonsquarterb16_ESO wrote: »That can't be right can it? they can't really be planning to have regular maintenance on a weekend morning when the majority of working adults have free time to play? that's a very peculiar time to choose...
It wont even be morning for everyone in the EU ahead of BST, more like Sunday lunchtime maintenance. They really couldn't pick a less convenient day - even worse if they have problems and the maintenance gets extended (and I've seen that happen a lot with other MMOs).2 -
steveb16_ESO46✭✭✭✭✭incompetence?
No competent person with the commercial interest of the company in maximising their subscriber user base could possibly think regular Sunday morning maintenance is one of those ideas you say out loud.
It should be one of those ideas that has everyone else in the room looking at the person who uttered it in blank astonishment.
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oeb17_ESO✭✭OMG preparing for launch, that happend on sunday !
Im almost sure there are just a bunch of new users on a MMO launch day since the added those early access types a few years ago.
Yesterday Evening EU was down for that little patch now its down again even earlyer for launch crap ??1 -
Understandably, a lot of EU players are unhappy about the downtime during peak hours in the EU.
But honestly, what could ZOS have done? The game is going live worldwide in a few hours. If they want to go live simultaneously around the world, and be live from the stroke of midnight on 4.4.14 in GMT, they have no choice but to bring all the servers down a few hours before that, ie. EU prime time tonight.
If they dealt with the servers separately there would be even more complaints about the game going live earlier in one country than another.
They've given us early accessers a couple of days extra before the countdown begins to subbing time.
I'd say that's fair enough.. even though the downtime means I don't get to play all tonight.4 -
Menelaos✭✭✭✭eq2imora_ESO wrote: »ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
You are basically removing one day (for people with a job) of your early access package. Considering you were already under fire for your price policies concerning pre-orders you should take this very, very seriously.
Erm.. their price policy is no different than any other game....
Partially true, which doesn't make it any better. Having to take something away from your customers that you promised them (e.g. 5 days early access) but for which you already took their money is to invite a Dark Anchor of angry customers right into your living room. They should definitely take this as a stress test for their PR department.
...und Gallileo dreht sich doch!
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Dake✭✭....
Who in their right mind would PLAN to take a game down on Sunday morning. Sure, an emergency outage might happen sometimes, but to actually have skilled people sit in a room and plan that as a recurring event?
I'm really starting to think these people do not understand the sphere they are operating in.
.......
Fixed that for you.
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wtf? i think someone is sitting in ZOS thinking of ways to make their customers angry.. why would 9/10am on a sunday be convenient..? how about 3am-8am when most people in the EU are sleeping... ?? pay your tech support a bit more for 24 hour service.. they should be working when your consumers are sleeping!
are we living in 1928 or 2014? whats wrong with 'out of hours' maintanence..
I'm starting to think they are doing this on purpose.. anyone with a normal level of EQ (emotional intelligence) would know that posting this maintenance window (when they have also just abruptly brought down the servers) would annoy people even more..Edited by domlynchb16_ESO on April 3, 2014 8:26PM4 -
ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
Jessica, Can we get an answer about this? Like everybody else I'm pissed off at the idea of you guys doing weekly maintenance at the weekend when there are 5 other days you could choose when we're at work. Why penalize people for having jobs!? Even if it 'may not always be needed weekly' that doesn't make it any more reasonable.
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Mememe✭✭steveb16_ESO46 wrote: »incompetence?
No competent person with the commercial interest of the company in maximising their subscriber user base could possibly think regular Sunday morning maintenance is one of those ideas you say out loud.
It should be one of those ideas that has everyone else in the room looking at the person who uttered it in blank astonishment.
That is the exact problem. Up until now, I've mainly been "meh" about the down time and things. Teething problems.
A lot of things going on. I see it from both sides. Although I do think the trolling of people here who do have genuine CS issues is creating a very bad impression.
I just can't defend or understand them actually saying out loud. Sunday, day time maintenance for the EU.
I'd love to see people try and defend that. That's just commercial suicide as far as their EU side goes. That is a worry it even became part of the intial plan. That's just
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Grageeky✭✭✭steveb16_ESO46 wrote: »
You're right. I meant that they have our April sub money which I expected to cover the additional "early access" that I purchased. Hence 35 days of access for April. Which, now, I see that I was right in my argument...
http://forums.elderscrollsonline.com/discussion/comment/530396/#Comment_530396"Perhaps his egg spent too much time in the shade before his hatching." -Wareem-0 -
lol do you even read there post ?
http://elderscrollsonline.com/en/news/post/2014/03/14/eso-road-ahead?ref=news-list
The North American and European megaservers will first be hosted in North America. This gives us a more efficient way to address any platform issues that may arise at launch. After the initial launch phase is over, we will move the European megaserver to the European datacenter.
there moving the EU servers from North American datacenters to European datacenters! and that's OLD NEWS!Edited by raykai12000b16_ESO on April 3, 2014 8:23PM[Guild]:
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steveb16_ESO46✭✭✭✭✭domlynchb16_ESO wrote: »wtf? i think someone is sitting in ZOS thinking of ways to make their customers angry.. why would 9/10am on a sunday be convenient..? how about 3am-8am when most people in the EU are sleeping... ?? pay your tech support a bit more for 24 hour service.. they should be working when your consumers are sleeping!
With this single, contemptuous decision I've gone from a supporter and fan to cynic. The weekends is when I get to play Sunday in particular is when I get to play.
You do not do maintenance on a weekend. Period.
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That Sunday has to be troll just to give people here something to fuss, or way to see small loud part of player base's reaction.
But yes maintenance on Sunday afternoon is just plain stupid.Support your local bartender helping ugly people getting laid.0 -
Actually, they have valid points. As far as the Americans that are posting about "you EU ppl" Stop embarrassing my country! TESO NEEDS to get better at communication and planned maintenance. As far as the other clown that said about "paying overtime" You damn right! I am paying for the service. If the NA server goes down at 3am, I EXPECT it to be worked on right that minute! Not shutdown for 12+ hours because they had a "planned" update the next day OR (when the subscriptions start) option #2 add time back to my subscription.hillrdb16_ESO wrote: »They could have done this at 8am EST. That'd be round 2-4pm in EU.
They say it was planned. Was it a Donkey that did the planning?
I wonder if you EU people also realize that your servers were up all day yesterday while US was down for about 14 hours. Please stop crying about a 3-4 hour downtime.
I realize there are a fair amount of young people that play this game and mommy and daddy paying for the sub cost so it is no worry to them, but the people that are PAYING for this out of their own pocket are the people that will keep this game afloat, *** us off and this game will go away. Whether it is EU customers OR NA costumers, we are PAYING for a service, and trust me, if my electricity goes out at 3am... My electric company will be fixing it right then because I PAY for a SERVICE and it is up to them to make sure I have that service, the same with ANY service, game or anything else. If you PAY for a 24/7 service with expected maintenance, then ALL precautions should be in place to let their PAYING costumers know what is going on.
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on top of that they will be granting an extended grace period until Sunday at 8AM EDT/12PM (noon) GMT
http://forums.elderscrollsonline.com/discussion/66587/eso-maintenance-4-3#latest[Guild]:
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Moonraker✭✭✭✭
Are you able to confirm what timescale we are looking at, for each of these scheduled downtimes in hours? Thanks.ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)0 -
Sakiri✭✭✭✭✭
✭✭eq2imora_ESO wrote: »ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
You are basically removing one day (for people with a job) of your early access package. Considering you were already under fire for your price policies concerning pre-orders you should take this very, very seriously.
Erm.. their price policy is no different than any other game....
Partially true, which doesn't make it any better. Having to take something away from your customers that you promised them (e.g. 5 days early access) but for which you already took their money is to invite a Dark Anchor of angry customers right into your living room. They should definitely take this as a stress test for their PR department.
Not denying that, and I'm also not agreeing that the price structure is either a) fair, or 2) makes sense.
I just say it is what it is, and that being surprised or infuriated by it makes me question whether or not anyone that's complaining about it has ever played games before or purchased a game online direct from the company in America.
There's avenues to go through if you want to complain to rectify the unfairness, but to be surprised by something that's been this way since the dawn of Time shouldn't happen.AmanitaMuscaria wrote: »That Sunday has to be troll just to give people here something to fuss, or way to see small loud part of player base's reaction.
But yes maintenance on Sunday afternoon is just plain stupid.
SOE did EQ2 maintenance on Sunday afternoon for years.FU to the US
Well this is just unnecessary.
Have a binky. It's naptime.1