Guarlet wrote: »

.....Am I the only one here who is OK with the Crown Store?

As long as they don't put anything in there that gives a true advantage over other players (like, gear with stats), and remains strictly cosmetic/convenience, they can do whatever they like with it as far as I'm concerned.

The Crown Store supports the game, which I am happy with. If you don't like something, don't buy it then--- and if you don't, you're not at a disadvantage, except maybe in your mind. That's the beauty of it.

Nope you're not, plenty of people buy crowns and crates.....but when asked the vast majority will go on a tirade about it, it's a human nature thing and it's fashionable these days to be perpetually outraged by everything in existence.

For those of you that don’t think the crown store effects game play, it most certainly does . For example let’s look at Morrowind blueprints and motifs. The drop rate of BA motif, purple blueprints, and paintings is ridiculously low. Do you really think they did that to prolong your interest in Morrowind? No.They want you to get frustrated enough that you will head to the crown store and buy what you want. You may as well expect the same cruddy RNG when Summerset comes out. Not to mention the crown exclusive motif PAGES in the crown crates on PTS. That is really a new ZOS low.

MornaBaine wrote: »

Man I hope I get this survey. Though my opinion is right in line with the OP's. So yes Zeni, many of us really hate your cash shop, especially the gamble boxes, the shoddy costumes with defects you never fix, the limited time items, the items you can ONLY get in the gamble boxes, and the absolute insanity that inspires your pricing. It's not that I don't WANT to give you money over and above my subscription... it's that I would like to actually be offered the products I and many others have repeatedly asked for and to be able to pay a straight price for them rather than gambling for them... and have that price not be ridiculous. I'd buy a lot MORE if there were things I actually WANTED and I didn't feel like I was being ripped off with every transaction.

^^^This.

I would gladly spend more money (on top of my subscription) if I could actually buy the specific item that I wanted, and if it didn't require me to spend a crap ton of money for 5000 crowns each time. My luck with RNG is terrible and I always get the same potions and mimic stones over and over again with some crappy body markings and head piece that I think is just ridiculous.

Rain_Greyraven wrote: »

Guarlet wrote: »

.....Am I the only one here who is OK with the Crown Store?

As long as they don't put anything in there that gives a true advantage over other players (like, gear with stats), and remains strictly cosmetic/convenience, they can do whatever they like with it as far as I'm concerned.

The Crown Store supports the game, which I am happy with. If you don't like something, don't buy it then--- and if you don't, you're not at a disadvantage, except maybe in your mind. That's the beauty of it.

Nope you're not, plenty of people buy crowns and crates.....but when asked the vast majority will go on a tirade about it, it's a human nature thing and it's fashionable these days to be perpetually outraged by everything in existence.

Amen to that @Rain_Greyraven spot on.

Tandor wrote: »

I completed this survey the other day, and I agree with the OP that it was basically an exercise in finding out how they could make more money from the Crown Store without upsetting anyone.

Be careful when answering it, as you can't go back to previous pages or cancel and start again.

That is a reasonable goal for them to have.

Beardimus wrote: »

Carbonised wrote: »

Some of it seemed rather insidious, letting ZOS marketing department know exactly which buttons to push and which levers and gears to turn to maximize profits even further .

Why on earth is that a problem?

It's no shock that big profit driven companies operate a decent CRM model / targeting pricing strategy. In fact its a core goal and of course will be reflected in any surveying they do

I'm unsure why the surprise. They aren't holistic gatekeepers to a magical land, they are selling games for a profit, inventing lore as a marketing ploy to attract customers. And that's all quite normal...

This was the section I was responding to all along, quoted in my original post.

Think we just agree to differ on this one. I'm ok with it and you are not. That's that.

I got the same survey, as I have once or twice before (this is a fairly routine thing). I still like the game, but I made it clear as I could with my answers that, despite having been with the game since the first announcement of ESO, I dislike and am getting visibly frustrated with the crown crate rewards that are ONLY available through RNG (and not available with crown gems/crowns), time limited offers, and the high cost of a lot of crown store items.

Carbonised wrote: »

Troll post, but hey, I'll bite the bait.

I've been a happy Amazon customer for more than 10 year. Amazon doesn't sell a product, they sell a service. I don't buy stuff created by Amazon, I buy stuff sold through Amazon. And I'm happy with Amazon, they provide me with cheap products, great shipping prices and great customer service the few times things do go wrong. So I'm happy to throw lots of money at them for getting the stuff I want cheap and fast.

ZOS then. First of all, try reading the posts here before making troll comments. No one is actually outraged at the survey. I literally write in my OP that I'm glad they're sending out the survey, and I'll happily answer it.
I do feel it's somewhat cheap to disguise this as a general game feedback survey, when it clearly isn't about the game, but about the shop. The vast majority of questions are about the store, not about the actual product, which is the game.
I'd have been happier if they simply called it a survey on the store itself, at least that would have been honest.

Secondly, I'm not that pleased with the ESO store, as you can tell from my screenshots of my answers. Hence they get a negative response from me, while Amazon would get a very positive one, since I'm very happy with their service.
See the difference?

It's really not that difficult:
Happy customers and great service/product = customers who spend money.
Mad customers and lousy service/product = customers disappear.

Didn't mean it as a troll post and I wasn't implying your OP suggested any outrage. There's a difference between trolling and having a discussion. Other people commenting in the thread have expressed some pretty negative feelings about the survey.

Considering all the controversy around the Crown Store, I'm happy they're sending out a survey to hopefully figure out how to make the Crown Store more appealing to the average player. Call the survey what you want, I'm not sentimental.

Also keep in mind, I would have likely answered the survey very similarly to how you did. I have no issue with providing negative feedback in the survey. A few people just seem upset about the survey itself and the fact that a survey came out about the crown store, period.

How are ZOS ever going to cater the Crown Store to better suit our preferences, if they don't send out this type of survey to collect data? Sure they could base their decisions on the forums but then you may be catering to a vocal minority rather than what the majority of players actually want.

MornaBaine wrote: »

I think the "outrage" is when people figured out it wasn't a survey about their satisfaction with the game but was actually an in depth probe for ferreting out how to get people to spend more in the cash store. Perhaps 2 separate surveys would have been in order... one asking about satisfaction with gameplay and one dealing with the cash store. Regardless, I am not unhappy with such a survey myself because I HOPE that ZOS will be made to see that their predatory business practices are hurting both their reputation and their sales. I'd honestly be HAPPY to spend much more money than I do in the cash store if....

They would stop with the limited time offers.

If they would stop with the gamble box exclusives.

If they would stop with gamble boxes altogether.

If they would perform proper quality control on the costumes and quit giving us things that dye like garbage.

If they would perform proper quality control on costumes and stop giving us things with "holes" in them, that distort the character body in weird ways, and that don't "move" properly.

If they would make individual prices more reasonable.

If they would actually offer us the things we ASK for rather than a bunch of weird stuff no one ever asked for.

If there were many more items available than there are.

The Crown Store is a part of the game. The survey specifically brought up many sore points for players. I have hope that this could mean a revamp of their business model as it relates to the crown store, to better align with what we want to see.

A survey about the crown store, to me, seems pretty straight forward. A survey about game play, on the other hand, doesn't seem like it would be as constructive. Just people complaining about lag, nerf sorc, nerf nightblade, don't' make pvp players have to pve, don't make pve players have to pvp, give us skill points, make everything account wide, let us buy alliance/race change, make things easier, make things harder, add content, fix content, get rid of botters, make global auction house, make all classes/races balanced, add guild housing, increasing item limit in houses, make more houses....

To me, it makes more sense to have surveys that isolate a particular element of the game, in this case it was the Crown Store.

ArcVelarian wrote: »

Ley wrote: »

Amazon sends out customer survey: People are happy that Amazon cares about their customers and value their feedback.

ZOS sends out customer survey: People are outraged that ZOS cares only about money, they don't care about their game or their customers.

Not sure where this double standard comes from.

With Amazon, you don't pay for a chance to receive the item you ordered.

Failing to see the point. You're upset that ZOS sent out a survey about the crown store, because you dislike crown crates? I would expect you to be happy that they sent out a survey so that you may express your distaste for crown crates or any other aspect of the crown store that you dislike. Who knows, if enough people feel the same way, maybe things will change.

So, today, one of my friends who doesn't really visit forums decided to spend more time here. He got this forum invitation when he got one for Morrowind, so wanted to make a forum account. But apparently invitation is expired and he needed to apply or something (i don't know this part as i never applied for it). He sent the application, and within 12 hours he got this survey.

I would say it's not related to his forum application, but his mail starts as we received your application. So i don't know to whom ZoS sent these surveys and whom they didn't, but it doesn't seem like they sent same template to everyone. His survey mail legit starts as we received your application lol.

God I wish I would have received one.