So ZOS just sent me this survey ...

Carbonised

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

BuddyAces

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

I'll agree with your rant on crown crates, agree with that all. Can't agree with the rant about grinding though. This game has made any grind extremely easy these days. If you only play one toon then the only grind that would be bad would be your shoulders if you get crappy rng.

Sylvis

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Agreed, especially in regards to how grindy it's become to obtain any of the new crafting (namely furnishing) materials or motifs. Most of my friends from WoW and other games still remember the lackluster reviews ESO got when it came out; I'd love to tell them how much better it's become. But as a new person to the game if I began to realize how much gold I'd have to make and how much grinding I faced just to say...buy and decorate a simple house or build a nice outfit, I'd feel like I'd just signed up for a new full time job. Not to mention the crown store items that are multiple times the cost of the game itself. Any of them that have tried it out have quit within a few days.

So yeah, I stopped recommending this game to others.

Elsonso

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Carbonised

BuddyAces wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

I'll agree with your rant on crown crates, agree with that all. Can't agree with the rant about grinding though. This game has made any grind extremely easy these days. If you only play one toon then the only grind that would be bad would be your shoulders if you get crappy rng.

Luckily I'm not here to get you to agree with me, so IDRC.

If you had read what you replied to, you would see that I mentioned furnishings and furnishing plans. I don't really give a hoot about undaunted shoulders.

lordrichter wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Actually going from my memory, I believe it was a Likert scale from 1-5, with the possibility of explaining why you scored as you did. So I'm assuming they already have the data that you're trying to get from your poll.

Elsonso

Carbonised wrote: »

lordrichter wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Actually going from my memory, I believe it was a Likert scale from 1-5, with the possibility of explaining why you scored as you did. So I'm assuming they already have the data that you're trying to get from your poll.

Possibly, or they are not interested in that data.

qwjr8989_ESO

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

BuddyAces

Carbonised wrote: »

BuddyAces wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

I'll agree with your rant on crown crates, agree with that all. Can't agree with the rant about grinding though. This game has made any grind extremely easy these days. If you only play one toon then the only grind that would be bad would be your shoulders if you get crappy rng.

Luckily I'm not here to get you to agree with me, so IDRC.

If you had read what you replied to, you would see that I mentioned furnishings and furnishing plans. I don't really give a hoot about undaunted shoulders.

lordrichter wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Actually going from my memory, I believe it was a Likert scale from 1-5, with the possibility of explaining why you scored as you did. So I'm assuming they already have the data that you're trying to get from your poll.

Was using shoulders as an example that it's the only real grind in this game. I wouldn't call the furnishing patterns a grind because their drop rate is so abysmal they may as well take em out of the game because it's apparent they don't want people to farm em.

So if you're going to complain about this game being grindy, it's not.

Elsonso

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

Carbonised

BuddyAces wrote: »

Carbonised wrote: »

BuddyAces wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

I'll agree with your rant on crown crates, agree with that all. Can't agree with the rant about grinding though. This game has made any grind extremely easy these days. If you only play one toon then the only grind that would be bad would be your shoulders if you get crappy rng.

Luckily I'm not here to get you to agree with me, so IDRC.

If you had read what you replied to, you would see that I mentioned furnishings and furnishing plans. I don't really give a hoot about undaunted shoulders.

lordrichter wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Actually going from my memory, I believe it was a Likert scale from 1-5, with the possibility of explaining why you scored as you did. So I'm assuming they already have the data that you're trying to get from your poll.

I wouldn't call the furnishing patterns a grind because their drop rate is so abysmal they may as well take em out of the game

So if you're going to complain about this game being grindy, it's not.

Yeah, I think I'm done debating with you, mate.

Carbonised

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Cuthceol

OrdoHermetica wrote: »

DeadlyPhoenix wrote: »

I got one of these surveys a few months back and I let them have it.... Won't be surprised if they never ask for my opinion on stuff again.

As someone who builds surveys like this, albeit for academic research and marketing for non-profits: your responses are probably anonymous. They likely know that the link sent to your e-mail was clicked and whether or not you completed the survey, but that's it. They want honest answers (if they didn't, they wouldn't have bothered with putting together a survey), and anonymous responses are the best way to do that.

So, in short: nah, you're probably not on the blacklist.

yeah if they keep sending them to someone they've banned from posting on the forums they'll send them to anyone

BuddyAces

Carbonised wrote: »

BuddyAces wrote: »

Carbonised wrote: »

BuddyAces wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

I'll agree with your rant on crown crates, agree with that all. Can't agree with the rant about grinding though. This game has made any grind extremely easy these days. If you only play one toon then the only grind that would be bad would be your shoulders if you get crappy rng.

Luckily I'm not here to get you to agree with me, so IDRC.

If you had read what you replied to, you would see that I mentioned furnishings and furnishing plans. I don't really give a hoot about undaunted shoulders.

lordrichter wrote: »

Carbonised wrote: »

lordrichter wrote: »

@Carbonised (or anyone else who got the survey)...

Did they ask the "how likely are you to recommend..." question?

They did. And when I answered that I wasn't likely to recommend the game to anyone else, I was asked why. I replied that in general, the game felt much too grindy, with extremely low drop rates that meant having to do the same content over and over a million times (furnishing plans is a great example of this), and also that the crown store seemed to be shoved in your face much too aggressively, for instance by gating mostly everything new and cool behind high prices, 4 day limited flash sales, gambling lootboxes and keeping furnishings and plans artificially rare in order to boost crown sales.

All that makes it pretty hard to recommend the game to someone else, imo.

Ok. Thanks. I am assuming it was not a numbered question, like the one I just posted.
https://forums.elderscrollsonline.com/en/discussion/408469/how-likely-are-you-to-recommend-elder-scrolls-online

Actually going from my memory, I believe it was a Likert scale from 1-5, with the possibility of explaining why you scored as you did. So I'm assuming they already have the data that you're trying to get from your poll.

I wouldn't call the furnishing patterns a grind because their drop rate is so abysmal they may as well take em out of the game

So if you're going to complain about this game being grindy, it's not.

Yeah, I think I'm done debating with you, mate.

Calling a game grindy because what, Morrowind furnishing recipes are rare as hell? I don't agree with that practice but if you think the game is grindy because one thing has a crappy drop rate...no wonder you're done debating.

MornaBaine

BuddyAces wrote: »

Calling a game grindy because what, Morrowind furnishing recipes are rare as hell? I don't agree with that practice but if you think the game is grindy because one thing has a crappy drop rate...no wonder you're done debating.

The game is "grindy" not at all because of the next to non-existant drop rates of the Morrowind furnishing plans. It's grindy because you are basically called upon to endlessly repeat the same unrewarding content over and over to get good gear. These are really two separate issues. It's grindy because questing, outside of the storytelling which is mostly very good but once you've seen it you've seen it, is VERY unrewarding and so you're actually "rewarded" by doing stuff that is even MORE boring, like dolmen trains, because leveling up goes faster and you actually get SOME items worth having. But once you hit level cap, then what? End game is an even bigger grind of repeating content that is dramatically more difficult to the point that many people just give up and call it a day at that point. Part of the problem is that there's no real sense of progression and there aren't various ways to play the game that will be fun for a variety of different people.

Rain_Greyraven

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Elsonso

Rain_Greyraven wrote: »

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Yes, the forum is full of vocal people. I am not sure whether people post an average of 15 hours per day. I am definitely below that average. The fact remains that these people who hang out in here are likely very interested in the game. If ZOS gives them a reason to do so, many of them would promote the game. It's a great game, well worth the effort.

Instead, what ZOS does is not really evangelize the people in the forum. Instead, they sort of just ignore them and frequently antagonizes many of them. As a result, the number of people who are likely evangelize the game and recommend it to others is just 17% better than those who are likely to not do that. When you are talking about a group of people that are interested enough in a game to log into a forum, that is a pretty dismal situation. My opinion.

Grimm13

I wish that all the official ZOS surveys would be available to take in the account management.

Not just sent by email. the email is good to say, hey we have a new survey and here's the shortcut to it. But if you don't want the emails you still can express your opinion in the survey.

qwjr8989_ESO

lordrichter wrote: »

Rain_Greyraven wrote: »

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Yes, the forum is full of vocal people. I am not sure whether people post an average of 15 hours per day. I am definitely below that average. The fact remains that these people who hang out in here are likely very interested in the game. If ZOS gives them a reason to do so, many of them would promote the game. It's a great game, well worth the effort.

Instead, what ZOS does is not really evangelize the people in the forum. Instead, they sort of just ignore them and frequently antagonizes many of them. As a result, the number of people who are likely evangelize the game and recommend it to others is just 17% better than those who are likely to not do that. When you are talking about a group of people that are interested enough in a game to log into a forum, that is a pretty dismal situation. My opinion.

As someone who has been in marketing for nearly a decade I can tell you flat out that A. a forum community will always be less than 10-15% of a playe rbase and B. people are much more vocal when angry than when they are happy.

You can go to a hundred restaurants pay your bill and leave but when one *** up bad you sure will complain to the manager. How many times have you asked to speak to a manager to tell them their employees are fantastic?

There are exceptions but on average this is the case. It's why most reviews on things like yelp/google are payed for artificially.

For example as I said earlier I read all the threads everyday on these forums and disagree with the general consensus in near every situation yet I don't comment because I have nothing negative to say about it and don't feel the need to pump my chest. Forums are not a good place to get live game feed back. That is where internal data and things like surveys come in handy.

Elsonso

qwjr8989_ESO wrote: »

lordrichter wrote: »

Rain_Greyraven wrote: »

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Yes, the forum is full of vocal people. I am not sure whether people post an average of 15 hours per day. I am definitely below that average. The fact remains that these people who hang out in here are likely very interested in the game. If ZOS gives them a reason to do so, many of them would promote the game. It's a great game, well worth the effort.

Instead, what ZOS does is not really evangelize the people in the forum. Instead, they sort of just ignore them and frequently antagonizes many of them. As a result, the number of people who are likely evangelize the game and recommend it to others is just 17% better than those who are likely to not do that. When you are talking about a group of people that are interested enough in a game to log into a forum, that is a pretty dismal situation. My opinion.

As someone who has been in marketing for nearly a decade I can tell you flat out that A. a forum community will always be less than 10-15% of a playe rbase and B. people are much more vocal when angry than when they are happy.

Forums are not a good place to get live game feed back. That is where internal data and things like surveys come in handy.

I disagree.

Forums can be toxic, but they are toxic not because of the customers, but because of the company. When properly nurtured, forums are a good place to get live game feedback, and an even better place to build customer satisfaction, because the forums represent a customer base that is interested in the game beyond the game itself.

People who don't care don't come here. They rarely post. They rarely log in. Just the act of doing that sets the players in here apart. If the studio builds on this, these players will tell them what is wrong, and these reasons will extend across the customer base to include those who do not come to the forum. By all means, corroborate this with information coming from other sources, but don't just ignore the forums because they are "toxic" or because they only consist of a narrow portion of the customer base. Engaged customers are a terrific source of intel about how the product is doing.

I know for a fact what a positive forum can do for a company. I've seen it.

MornaBaine

lordrichter wrote: »

qwjr8989_ESO wrote: »

lordrichter wrote: »

Rain_Greyraven wrote: »

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Yes, the forum is full of vocal people. I am not sure whether people post an average of 15 hours per day. I am definitely below that average. The fact remains that these people who hang out in here are likely very interested in the game. If ZOS gives them a reason to do so, many of them would promote the game. It's a great game, well worth the effort.

Instead, what ZOS does is not really evangelize the people in the forum. Instead, they sort of just ignore them and frequently antagonizes many of them. As a result, the number of people who are likely evangelize the game and recommend it to others is just 17% better than those who are likely to not do that. When you are talking about a group of people that are interested enough in a game to log into a forum, that is a pretty dismal situation. My opinion.

As someone who has been in marketing for nearly a decade I can tell you flat out that A. a forum community will always be less than 10-15% of a playe rbase and B. people are much more vocal when angry than when they are happy.

Forums are not a good place to get live game feed back. That is where internal data and things like surveys come in handy.

I disagree.

Forums can be toxic, but they are toxic not because of the customers, but because of the company. When properly nurtured, forums are a good place to get live game feedback, and an even better place to build customer satisfaction, because the forums represent a customer base that is interested in the game beyond the game itself.

People who don't care don't come here. They rarely post. They rarely log in. Just the act of doing that sets the players in here apart. If the studio builds on this, these players will tell them what is wrong, and these reasons will extend across the customer base to include those who do not come to the forum. By all means, corroborate this with information coming from other sources, but don't just ignore the forums because they are "toxic" or because they only consist of a narrow portion of the customer base. Engaged customers are a terrific source of intel about how the product is doing.

I know for a fact what a positive forum can do for a company. I've seen it.

lordrichter wrote: »

qwjr8989_ESO wrote: »

lordrichter wrote: »

Rain_Greyraven wrote: »

Carbonised wrote: »

lordrichter wrote: »

qwjr8989_ESO wrote: »

I wish I had gotten a survey so I could tell them how happy I am with the crown store. I have been playing the game since January 2014 un-subbed only for a month last year over anger about ruining my class.

I think that the crownstore is great. I love the system because it means I can get cool cosmetics that support the game I love. I recommend the game to everyone. My wife who I got into the game loves it so much we named our child Tamriel. I have recruited prob 15-20 people into this game over 10 of which still play everyday all of which buy from the crown store non stop. Not because we have to but a business needs money.

I also as a business owner for the last decade know that a business doesn't care about you. It cares about $. The mom and pop shop that's been providing you a service for 15 years may seem nice because ma and pa treat you so good but their business itself only cares about your money and if you won't pay it it's better you just go.

I read these forums every single day and see the same people post everyday. Some of you never stop posting your unbridled hate for a game you play. I can tell you from experience that a different game would most definitely make your life easier.

@ZOS_GinaBruno is /lurking in the thread, so if she is pulling together comments from this thread, she will likely see yours.

If Gina is pulling 1 positive comment out of the thread from every 200 negative ones, then she's doing some seriously selective pulling

This isn't a scientific study, but I think it's pretty clear which way the wind blows.

Ummm not really considering only a tiny fraction of people ever visit MMO forums much less post on them and you have to take in account factors like there is a built in hate machine on the forums that is all outrage all the time, plus the fact that the crown store is making money hand over fist.

The only thing Gina can ascertain is a handful of vocal forum users (that seem to post an average of 15 hours a day) hate the business model and that there is a hostile environment aimed at anyone that doesn't have an issue with said Business model.

Anything else but that is pure speculation or shaking of the magic 8 ball.

Yes, the forum is full of vocal people. I am not sure whether people post an average of 15 hours per day. I am definitely below that average. The fact remains that these people who hang out in here are likely very interested in the game. If ZOS gives them a reason to do so, many of them would promote the game. It's a great game, well worth the effort.

Instead, what ZOS does is not really evangelize the people in the forum. Instead, they sort of just ignore them and frequently antagonizes many of them. As a result, the number of people who are likely evangelize the game and recommend it to others is just 17% better than those who are likely to not do that. When you are talking about a group of people that are interested enough in a game to log into a forum, that is a pretty dismal situation. My opinion.

As someone who has been in marketing for nearly a decade I can tell you flat out that A. a forum community will always be less than 10-15% of a playe rbase and B. people are much more vocal when angry than when they are happy.

Forums are not a good place to get live game feed back. That is where internal data and things like surveys come in handy.

I disagree.

Forums can be toxic, but they are toxic not because of the customers, but because of the company. When properly nurtured, forums are a good place to get live game feedback, and an even better place to build customer satisfaction, because the forums represent a customer base that is interested in the game beyond the game itself.

People who don't care don't come here. They rarely post. They rarely log in. Just the act of doing that sets the players in here apart. If the studio builds on this, these players will tell them what is wrong, and these reasons will extend across the customer base to include those who do not come to the forum. By all means, corroborate this with information coming from other sources, but don't just ignore the forums because they are "toxic" or because they only consist of a narrow portion of the customer base. Engaged customers are a terrific source of intel about how the product is doing.

I know for a fact what a positive forum can do for a company. I've seen it.

Exactly this. I've been giving ZOS hades since day one. I read the forums and engage in them. Some people tell me that since "all" I do is "complain" they don't understand why I don't just quit and go find another game. Believe me, I'm constantly on the lookout and I DO play another game as well... one that so far seems to be treating its customers far better than ZOS does... but time will tell if that continues to be the case. I stick around and I participate in these forums because I DO care about the game and have invested a substantial amount of money in it... money I DON'T want to just throw away by walking away from the game. Instead, I will continue to advocate for improvements up to the point where I realize that there is no more fun left to be had thanks to bad decisions made by corporate. When ZOS does the right thing I'll be the first to give them kudos and start recommending this game to people again. But as long as ZOS makes me feel insulted and mistreated as a customer I'll keep calling them on it for as long as I continue to play the game.

SantieClaws

At the end of the day we speak because we care.

The easy option is to shake the whiskers and walk away. No one who cares will do that.

We seek a better Tamriel for ourselves and our kittens.

So we raises our voices to the moons and yowl when we need to.

If the gods hear us or not we do not know. We do all that it is in our mortal power to do and we speak and we hope.

Yours with paws
Santie Claws

nimander99

Zinaroth wrote: »

I don't know if you're here to harvest awesomes but you deserve every last one of them; here have another!

If people think leaving negative reviews on these surveys are going to change a thing they're in for a dissapointment:

What they will do with the surveys who are negative is throw them out of the window because the only message those surveys are carrying is that no matter what they do to the Crown Store this certain demographic will not be interested.
They will then instead focus their attention towards the people giving somewhat useful feedback on how to cater the Crown Store more to them (even if this is only 10 % of the answers) and make changes according to this.

TL;DR: This is not a survey that is supposed to gauge the general opinion on the Crown Store and as such negative feedback that shows no interest in anything Crown Store related will generally be dismissed on the basis of the answer being part of a certain demographic that can't be made money on and Zenimax will instead focus on catering the Crown Store to a different demographic that is more welcoming in the surveys, even if they only represent a minority.

Your TL;DR was as long as the first paragraph trolololol. Epic

Vandus

I am curious what the criteria was to select whom they chose to send this particular survey to as no one I know in game received it, and most of us have played since beta though almost all of us regularly get crowns and crown store items.

Dahveed

For my part I'm willing to bet that most people here complaining about everything have already emptied their wallets in the crown store.

Impossible to know the % since most of you would deny it anyways.

It just makes me think of the Youtube channels who rail against loot boxes in ESO and then post their "YAY LET'S OPEN 50 LOOT CRATES" vids and proceed to fawn over the pixels that appear on their screen.

Don't like loot boxes?

STOP. BUYING. THEM.

Anysra

You got my Awesome. Awesome!

MornaBaine

Dahveed wrote: »

For my part I'm willing to bet that most people here complaining about everything have already emptied their wallets in the crown store.

Impossible to know the % since most of you would deny it anyways.

It just makes me think of the Youtube channels who rail against loot boxes in ESO and then post their "YAY LET'S OPEN 50 LOOT CRATES" vids and proceed to fawn over the pixels that appear on their screen.

Don't like loot boxes?

STOP. BUYING. THEM.

They "get" me when they hand out the free crates and I end up a few gems short of being able to buy a pet or a cosmetic I want. But since I absolutely NEVER want the mounts and never want the high end items ENOUGH they typically only nail me for a very few when the season first begins. Nevertheless I do curse myself for buying them because I know it only encourages them to keep the disgusting things around. However it is beginning to look like Summerset may well be my last ESO purchase ever. This will be the case if they do the same thing with the Summerset furnishing plans as they did with the Morrowind plans. If I can't relatively easily, with farming, get the blue and purple plans I want (and by "easily" I mean the same drop rates as the Breton, Khajiit, Argonian, High Elf, Bosmer, Dunmer, etc, plans) then I will know this game is beyond redemption and it's time to close my wallet for good, including dropping my last sub.

nightstrike

Carbonised wrote: »

I find the timing impeccable, after this prolonged debate/talk yesterday , initiated by @Turelus , I went to work today to see a mail in my private mail inbox asking me to do a survey on ESO for ZOS. Sure, I don't mind, I leave lots of feedback and opinions here on the forums about the game anyway.

Well, there were about 2 pages of questions about the game itself, what I thought about exploration, PvP and so on, and then it was another 15 pages or so asking me about the Crown Store, what got me to visit the store, if I had ever bought crates, what would get me to buy crates in the future, what preorder bonuses from Chapters that I value the most etc etc. Uhm... priorities people? Do you run an online game with an ingame shop attached, or do you run an online RPG themed store with a gameplay appendix? In either case, it's pretty clear that this wasn't as much a survey about the game itself, as a survey about the crown store and the monetisation aspect of the game.

Here's some of my answers:







Which pretty much echoes my posts in the thread from yesterday as well, and other threads about the crown store in which I have participated. Considering that this opinion seems to be shared by at least quite a lot of other people here, here's hoping that enough of them will follow suit and let ZOS know what we feel about the current state of their crown shop and general focus on monetization. Will it change? Doubtfully, but at least it will give them the data, and as I also filled out on the survey, there's a real possibility of me discontinuing my relationship with ZOS and ESO in the near future if they keep up the current direction of monetisation and treating ESO as an online virtual merchandise store with a secondary game attached as an appendix.

Fascinating. I would have checked and unchecked the EXACT same boxes as you. Every single one.

Mystrius_Archaion

I hate limited availability of anything.

It's also financially irresponsible to deny themselves unlimited demand when they have unlimited supply and a fixed price. There is no limiting factor and no competition. Every limited time house will be $100 now and forever and there will always be more people willing to buy it so long as more different people join the game.
Limited availability is financial suicide.

Drakkdjinn

WTB "In General, How satisfied are you with the game performance in ESO?" survey. Anyone has?

[Deleted User]

Hello everyone,

This post is to let you know that we've felt it necessary to put this thread down, as it seemed to have died some time ago. At this time we'd like to try and keep Draugr threads from roaming around front page, pushing down newer and more lively threads. Please feel free to continue this discussion on a recent thread under the same subject, or create one if a recent one is not available.

Thank you for understanding!