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Crown Store False Advertising: Yokudan Motif Previews
Kiyakotari
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I recently used some of the gems from my crown crates to purchase the Yokudan Motif from the Flame Atronach Crates. It cost a whopping 200 gems, but I was willing to pay it because I had them available. I made this purchase based on the previews of the style that were provided in the Crown Store when looking at the motif. When I went to use the style in game, I discovered that the style does not look like what is previewed in the Crown Store. ZOS opted to use the more impressive looking tier 2 and 3 weapons and shields in the Crown Store previews, but only the tier 1 weapons and shields are available through the motif, whether crafting or using the outfit station.
This is blatant false advertising.
This is blatant false advertising.
3
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FakeFox✭✭✭✭✭
✭✭Preview works fine for me.EU/PC (GER) - Healermain since 2014 - 50305 Achievement Points - Youtube (PvE Healing Guides, Builds & Gameplay)1 -
newtinmpls✭✭✭✭✭
✭✭✭✭There are multiple tiers of any style other than the basic racial ones?
I had not heard that.Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
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House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis0 -
Kiyakotari✭✭✭✭✭newtinmpls wrote: »There are multiple tiers of any style other than the basic racial ones?
I had not heard that.
Yes, there are. Not all styles have multiple tiers, but some do. Yokudan is one.
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SecretJoy✭✭✭Kiyakotari wrote: »newtinmpls wrote: »There are multiple tiers of any style other than the basic racial ones?
I had not heard that.
Yes, there are. Not all styles have multiple tiers, but some do. Yokudan is one.
Really? I have this style and I wasn't aware of any tiers. To my knowledge, it only changes appearance based on what materials you use to craft it. But even that is only a color change.0 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭Kiyakotari wrote: »newtinmpls wrote: »There are multiple tiers of any style other than the basic racial ones?
I had not heard that.
Yes, there are. Not all styles have multiple tiers, but some do. Yokudan is one.
Really? I have this style and I wasn't aware of any tiers. To my knowledge, it only changes appearance based on what materials you use to craft it. But even that is only a color change.
The outfit enabled preview of the Yokudan shield is round as is the crafted and dropped versions available, whereas the preview of the crown store Yokudan shield is quite different in shape, more of a wide kite-shaped shield.2 -
SecretJoy✭✭✭VaranisArano wrote: »Kiyakotari wrote: »newtinmpls wrote: »There are multiple tiers of any style other than the basic racial ones?
I had not heard that.
Yes, there are. Not all styles have multiple tiers, but some do. Yokudan is one.
Really? I have this style and I wasn't aware of any tiers. To my knowledge, it only changes appearance based on what materials you use to craft it. But even that is only a color change.
The outfit enabled preview of the Yokudan shield is round as is the crafted and dropped versions available, whereas the preview of the crown store Yokudan shield is quite different in shape, more of a wide kite-shaped shield.
Huh
I guess I never noticed because I don't really use shields much. That is unfortunate then...they should be more careful to make sure the previews match the actual product. 1 -
Zaldan✭✭✭✭✭VaranisArano wrote: »Kiyakotari wrote: »newtinmpls wrote: »There are multiple tiers of any style other than the basic racial ones?
I had not heard that.
Yes, there are. Not all styles have multiple tiers, but some do. Yokudan is one.
Really? I have this style and I wasn't aware of any tiers. To my knowledge, it only changes appearance based on what materials you use to craft it. But even that is only a color change.
The outfit enabled preview of the Yokudan shield is round as is the crafted and dropped versions available, whereas the preview of the crown store Yokudan shield is quite different in shape, more of a wide kite-shaped shield.
Huh I guess I never noticed because I don't really use shields much. That is unfortunate then...they should be more careful to make sure the previews match the actual product.
this isn't the first time there have been issues with the clown $tore preview either
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Royaji✭✭✭✭✭
✭✭✭✭✭I would understand how it will be a problem before Dragonbones. But now that we have outfit system? You can choose any tier when creating an outfit and learning the motif on one character unlocks it for all characters. Seems like a non issue to me.1 -
code65536✭✭✭✭✭
✭✭✭✭✭Someone had reported this on reddit a few days ago:
https://www.reddit.com/r/elderscrollsonline/comments/8312ab/
They included the following screenshot:
The Crown Store preview was showing a variant of the Yokudan style that is not actually available for crafting or outfitting.Nightfighters ― PC/NA and PC/EU
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Kiyakotari✭✭✭✭✭I would understand how it will be a problem before Dragonbones. But now that we have outfit system? You can choose any tier when creating an outfit and learning the motif on one character unlocks it for all characters. Seems like a non issue to me.
Except that this is apparently not the case with the Yokudan style. Even with the outfitting system, only the tier 1 weapons and shields are available, and they do not match what is previewed in the Crown Store.
@ZOS_GinaBruno @ZOS_JessicaFolsom1 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭I would understand how it will be a problem before Dragonbones. But now that we have outfit system? You can choose any tier when creating an outfit and learning the motif on one character unlocks it for all characters. Seems like a non issue to me.
I can only preview 1 tier of Yokudan shields in the outfitting system, the round looking one.2 -
Gralor✭✭✭✭✭I'd suggest filing a report. This is clearly false advertising and deserves a refund. Don't let them tell you otherwise.5 -
Royaji✭✭✭✭✭
✭✭✭✭✭Kiyakotari wrote: »I would understand how it will be a problem before Dragonbones. But now that we have outfit system? You can choose any tier when creating an outfit and learning the motif on one character unlocks it for all characters. Seems like a non issue to me.
Except that this is apparently not the case with the Yokudan style. Even with the outfitting system, only the tier 1 weapons and shields are available, and they do not match what is previewed in the Crown Store.
@ZOS_GinaBruno @ZOS_JessicaFolsom
Welp, that's a *** move then. Definitely falls under false advetisement.3 -
FerrumnCutem✭✭✭✭The 4th tier of Yokudan equipment isn't available to players, only some npc's use it. That's why the IA staves and other Craglorn trial weapons look so lame, because they're meant to be the starter weapons for that style.
http://en.uesp.net/wiki/Online:Yokudan_Style
This site has some picks of how the higher tier weapons are supposed to look. Would be nice if ZoS could look into this since it's a waste of such a cool (and expensive) style.1 -
Kiyakotari✭✭✭✭✭FerrumnCutem wrote: »The 4th tier of Yokudan equipment isn't available to players, only some npc's use it. That's why the IA staves and other Craglorn trial weapons look so lame, because they're meant to be the starter weapons for that style.
http://en.uesp.net/wiki/Online:Yokudan_Style
This site has some picks of how the higher tier weapons are supposed to look. Would be nice if ZoS could look into this since it's a waste of such a cool (and expensive) style.
Yeah, it's ridiculous that the previews in the Crown Store use the 2nd and 3rd tier weapons, when only the 1st tier is available to players. If they're going to pull a switch like that, then they need to make the information about it readily available and clearly stated IN GAME, in the Crown Store itself, on the sales listing. Customers/players shouldn't have to go to an unofficial, third party website to find out that the items shown with the style we're purchasing aren't going to be available with the style we're purchasing.
I've submitted a ticket on this, but haven't heard anything back. When support replies, do they generally do so via email, via in-game mail, or some other way? Does anyone know?
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VaranisArano✭✭✭✭✭
✭✭✭✭✭Kiyakotari wrote: »FerrumnCutem wrote: »The 4th tier of Yokudan equipment isn't available to players, only some npc's use it. That's why the IA staves and other Craglorn trial weapons look so lame, because they're meant to be the starter weapons for that style.
http://en.uesp.net/wiki/Online:Yokudan_Style
This site has some picks of how the higher tier weapons are supposed to look. Would be nice if ZoS could look into this since it's a waste of such a cool (and expensive) style.
Yeah, it's ridiculous that the previews in the Crown Store use the 2nd and 3rd tier weapons, when only the 1st tier is available to players. If they're going to pull a switch like that, then they need to make the information about it readily available and clearly stated IN GAME, in the Crown Store itself, on the sales listing. Customers/players shouldn't have to go to an unofficial, third party website to find out that the items shown with the style we're purchasing aren't going to be available with the style we're purchasing.
I've submitted a ticket on this, but haven't heard anything back. When support replies, do they generally do so via email, via in-game mail, or some other way? Does anyone know?
If you use the Ask for Help, they reply via email in a very form letter type response. Reply to that, and you might actually get help.
If you used Submit Feedback, I don't believe they reply.1 -
Kiyakotari✭✭✭✭✭VaranisArano wrote: »If you use the Ask for Help, they reply via email in a very form letter type response. Reply to that, and you might actually get help.
If you used Submit Feedback, I don't believe they reply.
Okay, I did both, so I'll keep an eye on my email then.0 -
Gralor✭✭✭✭✭Kiyakotari wrote: »I've submitted a ticket on this, but haven't heard anything back. When support replies, do they generally do so via email, via in-game mail, or some other way? Does anyone know?
They’ll send you an email. You might have to be persistent though. They like to hide behind bots at first.1 -
WaterBearer✭✭Kiyakotari wrote: »I did hear back from support, and they helped me find an acceptable resolution.
What was the resolution, if you don't mind me asking? Did they issue a refund? Or were they dead set against that?0 -
Kiyakotari✭✭✭✭✭WaterBearer wrote: »Kiyakotari wrote: »I did hear back from support, and they helped me find an acceptable resolution.
What was the resolution, if you don't mind me asking? Did they issue a refund? Or were they dead set against that?
They did issue a refund, and suggested that I start a thread here on the forums for the devs to see the issue. I had requested that they either issue a refund, or unlock the Tier 2 and Tier 3 weapons and shields for the motif. The latter was obviously not possible for customer support, so refund it was.1 -
pixelgeistSoul ShrivenWhat a coincidence !
I am the person who created the thread on reddit about it back then. I had contact with support two times now and on both occasions I have been told that there is no way to refund me. I made a forum account here to report it as a bug to save others from misery but by the time I received the invitation link the motif was gone anyway. Not to mention that the support system is a hassle and seems quite broken as I had to re-send the ticket multiple times.
Coming across this post and seeing someone with the same request receiving a refund is very unsettling. Do not get me wrong I am glad that you had better luck than I did ! I just literally feel scammed.
It really is saddening how you have to release your complaint on social media and force them to react in a way that protects their image. (I hoped that linking my own reddit post and other people mentioning the bug on the forums would have sufficed)
I pretty much allocate all of my spending money on ESO because I really like to support the game and further its development but in the wake of the current disappointing crown season I do not think I will be purchasing any crowns in the future anymore. I know that my individual behaviour is not going to change anything I just wanted share my frustrations with the service.
I am sorry if this sounds very sour. I really do not know what to do.
@Kiyakotari Would you be okay with sending me the conversation you had with your customer agent ?0 -
VaranisArano✭✭✭✭✭
✭✭✭✭✭That sattelite shield is Akaviri, if I recall. Tier 1.
The round shield is Yokudan. Tier one.
Akaviri tier 1 is also round, but looks very different https://eso.mmo-fashion.com/akaviri/0 -
Mureel✭✭✭✭✭
✭✭✭FerrumnCutem wrote: »The 4th tier of Yokudan equipment isn't available to players, only some npc's use it. That's why the IA staves and other Craglorn trial weapons look so lame, because they're meant to be the starter weapons for that style.
http://en.uesp.net/wiki/Online:Yokudan_Style
This site has some picks of how the higher tier weapons are supposed to look. Would be nice if ZoS could look into this since it's a waste of such a cool (and expensive) style.
Aw! I'd much more rather have the end version of IA staves!0 -
Carbonised✭✭✭✭✭
✭✭✭✭✭Pity we don't get those Yokudan tier 2 and 3 staves. And all the other weapons and shields, actually.
ZOS, make them a part of the outfit system? Shouldn't be too hard, and the models are already in the game.1 -
Kiyakotari✭✭✭✭✭pixelgeist wrote: »What a coincidence !
I am the person who created the thread on reddit about it back then. I had contact with support two times now and on both occasions I have been told that there is no way to refund me. I made a forum account here to report it as a bug to save others from misery but by the time I received the invitation link the motif was gone anyway. Not to mention that the support system is a hassle and seems quite broken as I had to re-send the ticket multiple times.
Coming across this post and seeing someone with the same request receiving a refund is very unsettling. Do not get me wrong I am glad that you had better luck than I did ! I just literally feel scammed.
It really is saddening how you have to release your complaint on social media and force them to react in a way that protects their image. (I hoped that linking my own reddit post and other people mentioning the bug on the forums would have sufficed)
I pretty much allocate all of my spending money on ESO because I really like to support the game and further its development but in the wake of the current disappointing crown season I do not think I will be purchasing any crowns in the future anymore. I know that my individual behaviour is not going to change anything I just wanted share my frustrations with the service.
I am sorry if this sounds very sour. I really do not know what to do.
@Kiyakotari Would you be okay with sending me the conversation you had with your customer agent ?
That's ridiculous and a really sad lack of consistency in customer care. I'm messaging you.0
