Here's what I don't understand.

If Matt Firor's cable went out, or was performing poorly, he would call the company he purchases the service from and demand that it be fixed. If they told him week after week, we don't have any updates, sorry. Or if they just flat out refused his phone calls, he'd be pretty mad right? What if they didn't have a service desk but instead directed him to a forum to discuss his issue and maybe get it resolved by another user? Do you think he would find that acceptable?

What if, after weeks of the service performing poorly, he got even more frustrated and demanded to speak with someone in charge? He would expect someone in charge to get on the line and make it right, right? What if the person in charge refused to communicate with him? He would get mad, right?

What would make him feel better, being ignored, meaningless assurances that it was being looked into, or someone actively working to keep him in the loop about what they are doing to fix it and make sure it never happens again?

Would he not be perfectly justified in demanding a refund or some form of compensation? Would he not be perfectly justified in switching services?

Whether its the degraded console performance, the cheating stuff, the broken skills, etc all of this could be addressed through better communication. Saying once a week "we are working on it" doesn't count as communication. Completely ignoring the broken abilities and cheating issue certainly wouldn't cut it.

So I ask Zenimax, specifically @ZOS_MattFiror, if the shoe were on the other foot, how would you feel you have been treated in the last few weeks in regards to customer service? How would you feel if you were playing a game plagued by cheating and nothing was being done about it, and your concerns were being ignored? How would you feel if the game you paid for, and even subbed to in addition, was performing this poorly? Would you not be upset? Would you not deem the support this community has received from you to be sub-par?

Can't hide behind the blanket of E3 anymore folks. @ZOS_JessicaFolsom and @ZOS_AlanG are doing their best to help, as are the other mods. We understand they are just trying to do their jobs. But you aren't putting these fine folks in a position to succeed. I feel bad for them. You need to support not only your customers, but also your employees. I think its actually more of a problem that you haven't offered them any support, and have remained invisible.

xirub17_ESO wrote: »

I'm just going to add that PS4 users are having similar problems as described.

Just reiterating this point here. It's not just XB1 that's having severe issues. PS4 turns into a slideshow at times, let alone it takes a long time for NPCs and quest markers to update.

My Xbox feed has turned into a catalog of bugs. But here's a good sampling of what is going on? I don't have the frequent load screens here, and I can't record the many crashes. I have recorded some examples of the rest.

This first video is from Rawl'ka, after I had been there for about a minute. You can see the tail end of the shadowy player people loading in, and watch as two of the six or eight NPCs in the town square load in.
http://xboxdvr.com/gamer/SolarCat02/video/18873593

This section video is from questing on a lower level. When I did this quest on my main, the quest marker updated to point through the door, and then Ayrenn ran through the door. In the current state of the game she simply dissolves with the corpse of the battlereave, and then the quest marker updates.
http://xboxdvr.com/gamer/SolarCat02/video/18873576

Invisible enemies! This also happened twice tonight in the Tempest Island dungeon, to different people on different runs. In two spots (one has a lot of adds, right before the first boss, and the other has two storm atronachs and a bunch of healers and archers) different people couldn't see the boss and had to rely on AoEs to do any damage. The first time it was our tank who couldn't see, so I was throwing Inhale and he was spamming talons near the "center" of the ends of the fire lines.
This particular example is from Wrothgar, though, since I can only record things from my perspective.
http://xboxdvr.com/gamer/SolarCat02/video/18873074

And lastly, weird dungeon bugs. The tank and I are both stuck in this one, side by side. He got freed first.
http://xboxdvr.com/gamer/SolarCat02/video/18873059

I made a mistake completely forgot about the crash zone that is Wrothgar and went to do my writs, now my namesake character, Astrid Iron-Fang, is stuck in Orsinium. Again. It took hours to get her out the last time.

EvilKiwi wrote: »

It's not a DB issue, it's a xbox one version issue. I haven't been able to play for more than 30 mins since I brought the game.

not true, both consoles and the PC are having the same problems, check the tech support forums for all of them

We shouldn't be fighting about which version of the game we love has the most problems. We should be focused on keeping the pressure up on Zenimax to produce fixes for all the versions. Zenimax needs to fix all versions of the game, and they need to know it's a priority!!! This is a game killer if left unfixed. I, and I think many more, will stop playing soon if it isn't fixed. I think Zenimax is focused on the money, and new DLC's generate money. Fixing bugs doesn't show up on the bottom line as money generators, but losing customers because of extensive bugs will show up as losses. I hope it doesn't take losing a large portion of their player base to realize that. We just need to keep voicing our frustrations constructively toward Zenimax until the game is reasonably fixed and fun to play again.

Orsinium writs have been crashing since TG. DB just made that worse. Not only do you crash, but can't load back in and get stuck there. Craglorn now does the same thing on my lower level crafter since DB.

Also, since DB I crash when my enlightenment cycle is up, crash when I wayshrine, crash when I log in, crash when I ride my speed 60 horse, crash when I swap characters, crash in every region while doing contracts... crash, crash, crash... non-stop no matter where I am or what I am doing.

ZOS obviously wants people to sub, and I almost started to even though I have purchased all DLCs, but there is no way I would pay a monthly fee for the garbage that this game has turned into. It is darn near unplayable at this point....

Aeaeren wrote: »

ZOS_JessicaFolsom wrote: »

Hey everyone,

We're still looking into this, and don't have an update beyond what we posted last week when these issues were first reported. We do have our Engineers and more working on this -- it's a priority and we're working to get it resolved as soon as possible. We know it's very frustrating. As soon as we have more info to give you, we'll post it in this thread.

@ZOS_JessicaFolsom do you have an update for us, Can we expect a patch next week?

No ETA™

Loading into cyrodiil...crash. load the game back up. It's loading me back into grahtwood where I was originally....crash. We need fixes and we need them ASAP. This can't keep going on much longer. It's stuff like this that made me unsub.

Went to Orsinium this morning to do my daily crafting writs on my crafting character, now I cant even log into him without getting booted to dashboard. 8 times in a row, did a hard reset of xbox, tried resetting everything and still no change. Can log onto other characters but cant log onto the one in Orsinium......This is some BS!

So this still is not fixed. I avoid going to Vivec City and Elden Root like the they are the plague since the BRRRRRT crashes are inevitable. With the amount of monthly money we put into this game, this issue should not be still unresolved since 2016.


Any update from ZOS?