DB Extreme Crashing Issues

Toc de Malsvi

Toc de Malsvi wrote: »

had several crashes today probably 8 in all, about every half hour to hour, sometimes the screen will freeze and the audio will be stuck in an "kkkkkknnnnggggggeeeeeeeee" sound before it gives up. Other times it just blanks out to the xbox one dashboard.

I was in VMA for the most part and then in Cyrodiil, interestingly enough Cyrodiil had way less lag than VMA.

mistermutiny89

Crashing began in Wrothgar update for me. Gets about 3 times worse every update thereafter.

PVE is turning into the new Cyrodiil. It's just going to get worse despite your promises of fixing things and it'll be like this for years to come. One Tamriel is going to obliterate all maps - you heard it first here.

Just admit none of you have the capacity to fix any of it so we can move on.

DaveMoeDee

Working great on PC! Is this also a problem on PS4?

SolarCat02

Full hard game crashes are a regular occurrence. One of my crashes tonight I even left my character in the middle of nowhere and walked away to grab a glass of milk, and I was on the Xbox main screen with ESO fully shut down when I returned a minute later. I also got kicked while fighting a Wrothgar boss, and the framerate for the Arena boss fight in the DLC is nonexistent when the final boss appears... My visuals freeze but I can still hear sound so I hit my AoEs and hope I hit something.

Random loading screens are also very common, even out in the wilderness, and it's growing more frequent.
http://xboxdvr.com/gamer/SolarCat02/video/18589536

EDIT to add, there are other unique bugs popping up, too, that seem to stem from the game not recognizing events as being completed. The most glaring one is linked below. We took a guild member on his first run of White Gold Tower, and the portion after the death of Molag Kena's caused some confusion...
http://xboxdvr.com/gamer/SolarCat02/video/18589867

bedlom

DaveMoeDee wrote: »

Working great on PC!


Yeah but it's not though!

Etchos

another one to add to my list is that the issue with the quest markers not appearing on the map seems to also have a delay when turning in stages of quests.

e.g. I had to go talk to someone. so I did that. then the quest objectives updated and I needed to go talk to someone else only the quest marker didn't update. I started running towards and realised after id run a tight circle that it was still on the previous objective. It took about another 30 seconds to update.

The random load screens seem to be getting worse. Last night I fast travelled to the wayshrine near the dark brotherhood sanctuary to turn in an assassination quest. during the run to the sanctuary door I had to deal with 4 load screens (not including the load screen to enter the sanctuary). Each load screen seemed to get progressively longer the last taking almost a minute. Once I got into the sanctuary the NPC I needed to talk to complete the quest took around a minute to spawn.

so what should have taken about a minute usually took closer to seven eight minutes most of which I spent twiddling my thumbs.

Its getting borderline unplayable

KraftMnC

I am also crashing repeatedly after the Dark Brotherhood update on XBOX One.
GT: KraftMnC
Character name: Fraisch

EvilKiwi

It's not a DB issue, it's a xbox one version issue. I haven't been able to play for more than 30 mins since I brought the game.

SneaK

Last night was awful. Had a group of 4 doing the dailies, took probably 20 minutes for all of us to successfully grab the quests from the Undaunted people, cause we'd all DC (disconnect) one by one. Same process to turn in the quests, except this time for some reason it was even worse. In total out of the group of 4, i'd say we had 20+ DC's just trying to coordinate to do a daily dungeon.

Game is broke.

MadNeedHelp

I am on same boat..crashing every 20 or so minutes then I need to try to log in for like 40..infinite loading....

Rex-Umbra

Tag DaddicusPK lots of crashes since DB release.

Paneross

FilteredRiddle wrote: »

I tried to go to Elden Root to turn in some keys, and now I'm trying to escape. I have 180mbps internet speed, so it isn't an issue of user lag, but thus far I've crashed 15 times in a row. I have restarted my console twice with no effect. Help?

180mbps that's it?

ZOS_CaseyCoffman

Caff32 wrote: »

Some of the problems I have encountered include multiple crashes to dashboard. Particularly in Gratwood, Orsinium, Hue's Bane, and other highly populated areas. However, Maelstrom Arena has likewise been unplayable due to lag and that's a solo instance. These problems have existed before DB but have gotten significantly worse making doing daily dungeons nearly impossible.

New problems include the audio dropping out and having to relog to fix.

@Caff32 When you lose audio are you also experiencing other performance issues, if so, what other problems occur alongside them?

matticusfinch

I am also experience a significant uptick in crashing. Orsinium was always bad, but outside of the city in Wrothgar was ok. Now, I crash anywhere in the zone about every 10-20 minutes and it gets worse if I'm in third person mode and nearer to the city. I also notice it happens more frequently when on-screen text appears, such as to indicate a quest completion or the like.

XBox One NA - GT Mattrix86

Edit: I should mention that it is not just in Wrothgar, but I have crashed in Cyrodiil during a keep battle (never happened to me before, lag yes, no crashing), the imperial city while attempting a portal in the arena district, and in Anvil on the docks while NPCs were loading (they were becoming visible and then it crashed).

Caff32

ZOS_CaseyCoffman wrote: »

Caff32 wrote: »

Some of the problems I have encountered include multiple crashes to dashboard. Particularly in Gratwood, Orsinium, Hue's Bane, and other highly populated areas. However, Maelstrom Arena has likewise been unplayable due to lag and that's a solo instance. These problems have existed before DB but have gotten significantly worse making doing daily dungeons nearly impossible.

New problems include the audio dropping out and having to relog to fix.

@Caff32 When you lose audio are you also experiencing other performance issues, if so, what other problems occur alongside them?

The audio issues have occurred independently of the crashing issues in the sense that the loss of audio does not mean that the game will crash but it sometimes does. I have found that unplugging and then reconnecting the headset will usually fix the audio issue with Xbox party chat. Otherwise, leaving and rejoining the party will fix it.

However the loss of audio had happened in game twice which were not connected to Xbox party chat. When I tried to restore audio with the steps outlined above, it did not repair the issue and I had quit the game and restart to restore the audio.

ZOS_JessicaFolsom

For those of your experiencing frequent crashes and/or severe game performance issues on Xbox One after the Dark Brotherhood update, please try the following:

First, power-cycle your Xbox One

1. Press and hold the Xbox button on the front of your console for 10 seconds.
2. Once the machine has turned off, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the power brick has the Orange light, turn the console on and try the game again.

Next, turn off all apps on your Xbox One, and log into the game.

If you are crashing continuously on certain characters after trying the troubleshooting steps above, please contact our Support team so they can move the affected characters.

Please note that these troubleshooting steps are a temporary work-around. We are working on long-term solutions for these crashes and performance issues on Xbox One, some of which will be in the next incremental patch.

Jazbay_Grape

ZOS_JessicaFolsom wrote: »

For those of your experiencing frequent crashes and/or severe game performance issues on Xbox One after the Dark Brotherhood update, please try the following:

First, power-cycle your Xbox One

1. Press and hold the Xbox button on the front of your console for 10 seconds.
2. Once the machine has turned off, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Plug the power back in and wait for the power bricks light to go from White to Orange.
4. Once the power brick has the Orange light, turn the console on and try the game again.

Next, turn off all apps on your Xbox One, and log into the game.

If you are crashing continuously on certain characters after trying the troubleshooting steps above, please contact our Support team so they can move the affected characters.

Please note that these troubleshooting steps are a temporary work-around. We are working on long-term solutions for these crashes and performance issues on Xbox One, some of which will be in the next incremental patch.

I appreciate this. However, I did try all of the above yesterday and nothing changed for me unfortunately.

Jayne_Doe

Yes! Add me for pulling crash logs. Last night, I had gotten my main character to Orsinium to do her dailies (I was in Elden Root prior, respeccing her - this is her gold zone). It took me a couple tries to get to Orisinium, but then I was able to move around ok and get my writs done. However, when I went to turn them in, I crashed again to desktop and spent 30 minutes trying to log back in. I could only get as far as halfway in loading my character into Orsinium, so logging onto the server and getting to character select was fine, but it just refused to load Orsinium.

The night before wasn't as bad for me, but it did take me several tries to get in and out of Orsinium, as well as about 6 tries to get a character loaded in Elden Root (which is usually where my game crashes on a regular basis if it's in my character's alliance zone). Also, interestingly, it took me about 6 tries to load a character into Rivenspire, where I've never had any issues before.

I would have submitted a ticket in game, but I couldn't get back in to do so. Finally, just gave up entirely on trying to play last night.

EDIT: Just saw the post about troubleshooting. I'll try that tonight, but honestly, I've done that before with no change. If I can't log tonight with my main, I'll contact the support team to get her moved - nice to know they can do that!

Also, GT is Jayne Doe.

ZOS_JessicaFolsom

Thanks, @Jazbay_Grape. We found that some of this has helped prevent crashes and severe game performance issues, but if you already have characters that are stuck somewhere experiencing frequent crashes, please contact our Support team so they can be moved to another area.

Jazbay_Grape

ZOS_JessicaFolsom wrote: »

Thanks, @Jazbay_Grape. We found that some of this has helped prevent crashes and severe game performance issues, but if you already have characters that are stuck somewhere experiencing frequent crashes, please contact our Support team so they can be moved to another area.

Ok. Thanks for the response. I appreciate it.

Caff32

While I appreciate the 'turn-it-off-and-turn-it-back-on' workaround, I believe the majority of players experiencing this issue have either done this or have been forced to do this. Several times I and several of my guild mates have gotten frozen when kicked to the dashboard which have required a hard reset with no improvements.

I believe the problem is huge drops in performance in highly populated areas, such as Gratwood. Whether it is just the large mass of people standing there or the players spamming their AOE's at the Undaunted Enclave, the system does not seem to be able to handle the traffic. The system has never been able to handle Orsinium for whatever reason but now other places, including dungeons, have been impacted which makes continued play nearly impossible. Something must be done on a large scale to resolve these issues immediately. I'd suggest other such other relief as multiple turn in places for writs and use of other faction Undaunted Enclaves to avoid the masses in one place.

KraftMnC

I did the restart thing, which did not help, and opened a support ticket. FYI, support said to uninstall/reinstall the game as a next step before they do anything on their side.

bmatson

Uninstall/reinstall the game? That is a terrible response from support.

SneaK

KraftMnC wrote: »

I did the restart thing, which did not help, and opened a support ticket. FYI, support said to uninstall/reinstall the game as a next step before they do anything on their side.

Haha, don't even bother man.

These instructions are basically new age way of saying,

"Okay, take the game out and blow on it, then try resetting and trying again."

"That didn't work, okay, try putting these floppy shoes on and this big red nose, and then tell us some jokes."

alexkdd99

I am crashing roughly 2-4 times an hour. I almost never crashed before DB except a couple times in orsinium. These crashes are making the game nearly unplayable

Edit: I believe I will take a break from eso until crashes are fixed as games are meant to be fun not frustrating.

MCDEVILDAWG

Unplayable in current form. Quests do not update or complete. Please inform when fixed. will not return or continue ESO plus until then

ButtersEP

Another very poorly executed DLC.

Tee_Elle

#160617-000846.

Cant even get on my Main, crashes instantly.

TheDuck

Started with Elden Root Wayshrine, then spread to others, then was just from trying to move.

CTD after CTD.

Telling people to cycle their Boxes, reset routers, turn off apps, etc., etc., is all BS.
Thats like blaming the victim of a crime.

Sadly, the mess that DB created has broken my proverbial camels back.
Time to take my gaming dollars elsewhere.

Beardimus

Yep, splash screens alot, kicked to dashboard alot. Support ticket said to try the standard stuff, clearly it's more than that this time.