Really? We're Gonna Get The Silent Treatment?

Vapirko · July 2017

I really, really expected the devs to chime in. The game has been unplayable for up to a week for some of us and we get nothing? How is that okay? @ZOS_GinaBruno can you at least pop in and say something like, "Hey loyal players, we're aware there's a big issue with unplayable lag and we're working on it. We apologize for the inconvenience." Is that so hard? What happened to this game?

DRXHarbinger · July 2017

No eta. You should know this by now. No eta on that communication, playability, fix. All working as intended.

josiahva · July 2017

Funny, I have been playing the game just fine.

KingMagaw · July 2017

I cant work out whether your trolling or not

STEVIL · July 2017

josiahva wrote: »

Funny, I have been playing the game just fine.

me too.

and i was not surprised or shocked or dismayed at lack of forum posts from devs/reps over the july 4th weekend and holiday.

grim_tactics · July 2017

I also can't see why it's being swept under the rug.

I realize @ZOS_GinaBruno has no control on what gets fixed or not - but any communication would be welcome because it is unplayable.

Even in the non peak hours it's bad.

BGs and Cyrodiil just aren't any fun at the moment.

I mean, PvP on console has always been suspect but when you're playing and run your rotation on someone then all of a sudden you're dead to someone that wasn't there a few seconds ago - it's frustrating.

Using skills and watching my bars deplete yet doing 0 damage is beyond broken.

Just this morning at 4am on PS4 NA I was in a BGs match when out of nowhere a NB ganks me. The whole ambush / incap/ surprise Attack - I took no damage. Fought the guy - both of us lagging everywhere - when next thing I know the screen freezes and then he and I are both dead. I was killed by someone else who wasn't even on screen at the time. I messaged him if I did any damage to which he replied no that he died from someone else that wasn't there. We both had a good laugh at how terrible the state of PvP is.

This is not just a couple players experiencing this - this is happening across all systems and area chat is full of ppl complaining about it.

madchuska83 · July 2017

But you notice they did log on and remove about thirty threads about the lag this morning. "We'll just remove these and pretend everything is fine."

Scyantific · July 2017

Ya'll do realize there was a holiday in the US yesterday, right?

madchuska83 · July 2017

Scyantific wrote: »

Ya'll do realize there was a holiday in the US yesterday, right?

You do realize that with a world wide player base that doesn't matter. Plenty of American companies with 24/7/365 support teams.

Sanctum74 · July 2017

Scyantific wrote: »

Ya'll do realize there was a holiday in the US yesterday, right?

It's not a holiday today and they have been active in the forums closing threads and responding to free crown crate/eso + questions.

I can understand forum mods not being able to respond to such a big issue, but there is no reason we should have not gotten an official response from ZOS by now.

Aurie · July 2017

Well now that the weekend/holiday is over, let's see if anything actually happens.

madchuska83 · July 2017

Something did happen. The mods logged in this morning, saw 30 or so threads about lag, then promptly deleted them. Nice crowd control, ZOS. Now how about you actually acknowledge that there is a problem.

djdc1234 · July 2017

https://twitter.com/BethesdaSupport/status/882643423580344321 they have made a statement

madchuska83 · July 2017

What a lovely generic response. Bet that message has a hot key.

Scyantific · July 2017

Ok yeah let's have the customer support team post the exact issue that's plaguing the NA servers. Clearly they're qualified for that.

neverwalk · July 2017

WE HAVE BEEN ABANDONED

Curson · July 2017

djdc1234 wrote: »

https://twitter.com/BethesdaSupport/status/882643423580344321 they have made a statement

Nice

Sanctum74 · July 2017

So they don't respond in their own forums or tickets, but they respond on twitter? Lol, great service!

ZOS_GinaBruno · July 2017

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

WarMasterCyp · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

Is the NA server down right now due to the lag issue or is it just me?

MercTheMage · July 2017

I haven't had any lag issues, I'm in freaking southafrica and on the NA server no less.

djdc1234 · July 2017

ZOS_GinaBruno wrote: »

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

made my day

arvilla · July 2017

WarMasterCyp wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

Is the NA server down right now due to the lag issue or is it just me?

PC NA is up, just laggy as it has been the last few days.

Elsonso · July 2017

WarMasterCyp wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just want to reiterate what was put on the Bethesda Support Twitter account that we are actively investigating the latency issues.

Is the NA server down right now due to the lag issue or is it just me?

It is just you.

I am logged into the PC NA server.

Honestly, I don't think that ZOS is the root cause of a lot of the problems that people have with lag, latency, and disconnects. Some of the people, yeah, but there is something else going on that is not ZOS.

Just from reading through all the threads, and seeing what people are doing, where they are, and what they are experiencing, I see several different problems all being munged together. I see a wide variety of people who are not having a problem, just as I see a wide variety of people who are.

I don't know what ZOS is going to be able to do. The server is busy with people.

Decidedly, not a popular perspective, to be sure.

Stovahkiin · July 2017

A fix for the lag will be included in the next ESO Chapter release

Sigtric · July 2017

From everything I've gathered, reading the threads, talking to people affected, etc. It seems a routing issue in between certain (North, north eastern/Canada/New England) ISPs and the data center.

Jeremy · July 2017

Sigtric wrote: »

From everything I've gathered, reading the threads, talking to people affected, etc. It seems a routing issue in between certain (North, north eastern/Canada/New England) ISPs and the data center.

I've seen people as far south as Florida having the same problems.

Elsonso · July 2017

Jeremy wrote: »

Sigtric wrote: »

From everything I've gathered, reading the threads, talking to people affected, etc. It seems a routing issue in between certain (North, north eastern/Canada/New England) ISPs and the data center.

I've seen people as far south as Florida having the same problems.

Does not change anything, other than to add "and Florida" to the list of places that were mentioned.

invo261 · July 2017

The latency issues that's been happening the last few days is definitely NOT on the players end, and it is happening with a lot of people from various locations/platforms.

Jeremy · July 2017

lordrichter wrote: »

Jeremy wrote: »

Sigtric wrote: »

From everything I've gathered, reading the threads, talking to people affected, etc. It seems a routing issue in between certain (North, north eastern/Canada/New England) ISPs and the data center.

I've seen people as far south as Florida having the same problems.

Does not change anything, other than to add "and Florida" to the list of places that were mentioned.

The point I was making is this isn't an issue just for people who live in the northern part of the country. I've seen people in Florida and Texas having the same problems. It's all over.

Sigtric · July 2017

lordrichter wrote: »

Jeremy wrote: »

Sigtric wrote: »

From everything I've gathered, reading the threads, talking to people affected, etc. It seems a routing issue in between certain (North, north eastern/Canada/New England) ISPs and the data center.

I've seen people as far south as Florida having the same problems.

Does not change anything, other than to add "and Florida" to the list of places that were mentioned.

Pretty much.

I've seen several trace reports showing total packet loss long before connecting to the data center.

internet routing in itself is a weird thing and sometimes one small switch outage or an ISP issue somewhere in between your home network and the service you are trying to connect to can muck all sorts of things up.