Really? We're Gonna Get The Silent Treatment?

Joshuagm1991

I've not had any issues aside from lag whenever I que for a dungeon. I can see how that would be an issue if I had finished all the content but I'm mainly soli'ing right now.

I do hope that they give you some sort of refund or extended eso plus time etc., but you seem slightly demanding. You'd do better to remain calm.

Elsonso

SwaminoNowlino wrote: »

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

@ZOS_GinaBruno thanks for the update. Maybe a long shot, but could you define "recently fixed" a bit better? Are we talking within the last 8 hours, the last 24 hours, or more?

Apparently "this afternoon", according to them on ESO Live today.

SwaminoNowlino

lordrichter wrote: »

SwaminoNowlino wrote: »

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

@ZOS_GinaBruno thanks for the update. Maybe a long shot, but could you define "recently fixed" a bit better? Are we talking within the last 8 hours, the last 24 hours, or more?

Apparently "this afternoon", according to them on ESO Live today.

Awesome. Thanks for the info. Just wanted to know what baseline to compare it to.

JasonSilverSpring

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

I am one of the lucky people who has not been impacted by these issues. I have had very stable performance throughout. But, out of curiosity, I went to this link and tried both the pathping and tracert for the NA server. Oddly, both failed to make it to 198.20.198.110. The tracert would get stuck at gar24.dlstx.ip.att.net.

I am now honestly confused why I am not having any issues if the tracert is not working.

I also tested the EU server IP and it does resolve and ironically does so in less hops than the NA server one got stuck on request timed out.

Am I missing something?

Elsonso

JasonSilverSpring wrote: »

I am one of the lucky people who has not been impacted by these issues. I have had very stable performance throughout. But, out of curiosity, I went to this link and tried both the pathping and tracert for the NA server. Oddly, both failed to make it to 198.20.198.110. The tracert would get stuck at gar24.dlstx.ip.att.net.

I am not honestly confused why I am not having any issues if the tracert is not working.

I also tested the EU server IP and it does resolve and ironically does so in less hops than the NA server one got stuck on request timed out.

Am I missing something?

This is the expected result, so nothing to worry about. A traceroute to the NA megaserver stops right there, when passing through the AT&T network. It used to trace further than that. It used to trace right to the point where they handed off to ZOS. They changed that sometime in the last 2 years, at least any time I have looked.

Marabornwingrion

@ZOS_GinaBruno I still have huge ping spikes in completely random situations, here are expamples from this week (there are no crowds around me, nobody is spamming with abilities etc):

- riding on a mount in Vvardenfell - 489 ping spike
- standing alone in my unfurnished home - 364 ping spike
- sitting on mount in Elden Root - 326 ping spike
- sitting on mount near Craglorn wayshrine - 375 ping spike
- looting treasure chest in Vvardenfell - 398 ping spike

It happens every few seconds, after ping spike latency goes to normal (80-120) but after few seconds again it goes up. Over and over. And no, it's not fault of my internet cause I have this issue only in ESO since around a week or so. Today I had such a big lag in EH 1 that I was dying all the time cause I couldn't roll dodge fast enough etc. Seriously I'm fed up with this. Should I really cancel my sub and stop playing this game until it will be fixed?

MissBizz

Astrid_V wrote: »

ZOS_GinaBruno I still have huge ping spikes in completely random situations, here are expamples from this week (there are no crowds around me, nobody is spamming with abilities etc):

- riding on a mount in Vvardenfell - 489 ping spike
- standing alone in my unfurnished home - 364 ping spike
- sitting on mount in Elden Root - 326 ping spike
- sitting on mount near Craglorn wayshrine - 375 ping spike
- looting treasure chest in Vvardenfell - 398 ping spike

It happens every few seconds, after ping spike latency goes to normal (80-120) but after few seconds again it goes up. Over and over. And no, it's not fault of my internet cause I have this issue only in ESO since around a week or so. Today I had such a big lag in EH 1 that I was dying all the time cause I couldn't roll dodge fast enough etc. Seriously I'm fed up with this. Should I really cancel my sub and stop playing this game until it will be fixed?

@Astrid_V Was this within the last *couple hours*. Many folks have experienced those issues this past week, but as mentioned earlier in the thread and on ESO Live the ISP repaired some routes this afternoon (so within a few hours ago). Just making sure you're not referring to an experience you have 8 hours ago for example.

As well be sure to send in a support ticket with tracert so they can see if your route is still damaged - so they can let the ISP know to fix it.

Auldjohn

Early this morning on PC NA no lag. 60 -100 FPS at Ultra graphics. 110 MB/ps Cable modem broadband.

Sausage

Silence is a sign of acceptance, just hold on, bro.

Marabornwingrion

MissBizz wrote: »

Astrid_V wrote: »

ZOS_GinaBruno I still have huge ping spikes in completely random situations, here are expamples from this week (there are no crowds around me, nobody is spamming with abilities etc):

- riding on a mount in Vvardenfell - 489 ping spike
- standing alone in my unfurnished home - 364 ping spike
- sitting on mount in Elden Root - 326 ping spike
- sitting on mount near Craglorn wayshrine - 375 ping spike
- looting treasure chest in Vvardenfell - 398 ping spike

It happens every few seconds, after ping spike latency goes to normal (80-120) but after few seconds again it goes up. Over and over. And no, it's not fault of my internet cause I have this issue only in ESO since around a week or so. Today I had such a big lag in EH 1 that I was dying all the time cause I couldn't roll dodge fast enough etc. Seriously I'm fed up with this. Should I really cancel my sub and stop playing this game until it will be fixed?

@Astrid_V Was this within the last *couple hours*. Many folks have experienced those issues this past week, but as mentioned earlier in the thread and on ESO Live the ISP repaired some routes this afternoon (so within a few hours ago). Just making sure you're not referring to an experience you have 8 hours ago for example.

As well be sure to send in a support ticket with tracert so they can see if your route is still damaged - so they can let the ISP know to fix it.

Today another day, and exactly the same situation, game is completely unplayable, I can't even finish damn dungeon, I'll submit a ticket but I never received any help from support since I play this game.

TazESO

ZOS_GinaBruno wrote: »

To give you all an update, one of the routes we identified as a problem was recently fixed by the internet service provider. If you're continuing to have issues with latency, please submit a ticket with Support and include your traceroute information (you can find instructions on how to find that here).

Thanks @ZOS_GinaBruno . Played last night, much better. Please pass along much thanks to the peeps that worked on this, from all of us.

Vapirko

Better but the game is definitely lagging still, I'd say a bit more than normal. Still seeing regular high spikes on my rtt graph

Morgul667

Still not solved for me. Better yes but definitely not normal

Bombashaman

What big issue with unplayable lag?

Edit1: Nevermind.

eso_lags

Hey @ZOS_GinaBruno quick question, when i submit that ticket ( for the 15th time ) and they tell me to put in a bug report on the forums, then what. Or they tell me check with my isp. Idk about other platforms but when it comes to cyrodil on xbox NA its broken like this all the time. So what do i do? please gina help me out with this one.

BllyDnsr

I'm on XB NA and still had horrible lag and numerous disconnects last night. How do I send my tracert to ZOS? It definitely slows down a lot when it hits the ATT servers, btw. @ZOS_GinaBruno

madchuska83

I've been able to complete dungeons and trials the last couple of days. There are still lag spikes, especially in trials and densely populated areas, but no disconnects. Last weekend I couldn't stay logged on more than a few minutes.

cr4mf157

Still awful coming into their servers from North Carolina. During off-peak hours, the second the data hits AT&T's last node in Texas (the previously mentioned hop in Garland) it is subject to wild latency swings every second -- 50ms one second, 900+ the next. During peak hours, there is plenty of packet loss on Cogent's nodes, then when it hits AT&T's nodes it doubles up all the way to Garland. This produces poor latency during off-peak hours and unplayable latency during peak times.

I'm watching this all in real time using PingPlotter.

In summary, at least for me and several others in North Carolina, ESO is an unplayable mess.

MagicalSociety

josiahva wrote: »

Funny, I have been playing the game just fine.

Kinda like global warming, it snowed so global warming is a lie. I was lucky enough to not be on during the lag spikes so it mustn't be true.

Elsonso

cr4mf157 wrote: »

Still awful coming into their servers from North Carolina. During off-peak hours, the second the data hits AT&T's last node in Texas (the previously mentioned hop in Garland) it is subject to wild latency swings every second -- 50ms one second, 900+ the next. During peak hours, there is plenty of packet loss on Cogent's nodes, then when it hits AT&T's nodes it doubles up all the way to Garland. This produces poor latency during off-peak hours and unplayable latency during peak times.

I'm watching this all in real time using PingPlotter.

In summary, at least for me and several others in North Carolina, ESO is an unplayable mess.

What part of NC, and who is your ISP?

cr4mf157

I'm coming in from eastern N.C. with Suddenlink (cable). I have a friend in central N.C. with Windstream and another friend the the Charlotte area with Spectrum (I believe).

We're all running in through Cogent's stuff in DC and Atlanta and then into AT&T's nodes. The latency issues and point of breakdown is the same for all of us.

Thogard

cr4mf157 wrote: »

I'm coming in from eastern N.C. with Suddenlink (cable). I have a friend in central N.C. with Windstream and another friend the the Charlotte area with Spectrum (I believe).

We're all running in through Cogent's stuff in DC and Atlanta and then into AT&T's nodes. The latency issues and point of breakdown is the same for all of us.

Ouch... i feel your pain. I've had to keep using a VPN to connect to the servers from LA. It isn't nearly as bad as it was a week ago... but it's still bad if you're PvPing and trying to animation cancel.

Have you tried a VPN workaround?

Elsonso

I was gonna ask the same. Try VPN?

cr4mf157

Yeah. I actually paid a year for VyprVPN. I've tried every server they have in the world. I *CAN* circumvent Cogent's stuff from a couple of them (at the cost of about 50ms added to the overall latency), but unfortunately that last hop before hitting the ESO servers is always plagued with either wild latency swings (directly reflected in the in-game latency, as you would expect) or wild latency swings *AND* horrible packet loss, depending on the time of day.

gar24.dlstx.ip.att.net is the bane of my existence (at least partially). I don't think it's avoidable, which leads me to wonder why every player isn't suffering the exact same crippling lag.

Elsonso

cr4mf157 wrote: »

Yeah. I actually paid a year for VyprVPN. I've tried every server they have in the world. I *CAN* circumvent Cogent's stuff from a couple of them (at the cost of about 50ms added to the overall latency), but unfortunately that last hop before hitting the ESO servers is always plagued with either wild latency swings (directly reflected in the in-game latency, as you would expect) or wild latency swings *AND* horrible packet loss, depending on the time of day.

gar24.dlstx.ip.att.net is the bane of my existence (at least partially). I don't think it's avoidable, which leads me to wonder why every player isn't suffering the exact same crippling lag.

Just to let you know, I think 'everyone' goes through gar24, but not everyone gets problems. I have no problems, yet every traceroute I do goes through that node on the way to ESO.

cr4mf157

That was exactly the point of my last sentence, lordrichter. I'm a little confused as to why every user isn't having the same problem given that everyone has to run through that node.

I can pull up PingPlotter to the ESO servers at 1s intervals and watch the return time to that specific hop go from 50ms one second to 900ms the next, to 170, to 800, to 40, to 750, on so on. If this is during off-peak hours, that's the only problem I see in the route. If it's during peak hours, add to that severe packet loss starting with Cogent's crap and extending all the way through -- but increasing significantly at the gar24 hop.

Maybe the problem is actually elsewhere and that hop just isn't reporting latency correctly. Either way, something in the route is FUBAR and a lot of us just can't play as a result.

punishergod

I'm in Alberta, Canada. I've been having the same issues. It's been better these last few days but still bad enough it is keeping me from playing.
I really hope this gets sorted out.

cr4mf157

Does your route run through Cogent's nodes before it gets to AT&T's, punishergod?

Elsonso

cr4mf157 wrote: »

That was exactly the point of my last sentence, lordrichter. I'm a little confused as to why every user isn't having the same problem given that everyone has to run through that node.

I can pull up PingPlotter to the ESO servers at 1s intervals and watch the return time to that specific hop go from 50ms one second to 900ms the next, to 170, to 800, to 40, to 750, on so on. If this is during off-peak hours, that's the only problem I see in the route. If it's during peak hours, add to that severe packet loss starting with Cogent's crap and extending all the way through -- but increasing significantly at the gar24 hop.

Maybe the problem is actually elsewhere and that hop just isn't reporting latency correctly. Either way, something in the route is FUBAR and a lot of us just can't play as a result.

Once a node starts dropping packets, it isn't going to drop just it's own packets. It is going to have a chance to drop any packet that goes through it.

cr4mf157

lordrichter wrote: »

Once a node starts dropping packets, it isn't going to drop just it's own packets. It is going to have a chance to drop any packet that goes through it.

That's absolutely right. Unfortunately, the ESO servers themselves are conveniently set to block all ICMP requests, so there's actually no way to diagnose fully. The best we have to go on is that last hop before it hits their servers. The wild latency I see at that hop is actually independent of the packet loss, too. The packet loss is not present 100% of the time -- the wild return time is.